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New LCD/LED Televisions (Commercial Use)
For how long after your purchase:
•
Six (6) months from date of purchase for parts and labor for commercial
use
.
•
Commercial use includes, but is not limited to, the use of this product in a
commercial or business environment, the use of this product in an institution or
for institutional purposes, or other commercial purposes including rental
purposes.
What we will do
•
At TTE’s discretion, (1) pay an Authorized TCL Service Center for both labor
charges and parts to repair your television, or (2) replace your television with a
new or refurbished/remanufactured equivalent value product. The decision to
repair or replace will be made solely by TTE. See “How to get service”.
How to get service
•
Please have your original purchase receipt or proof of purchase (bill of sale or
receipted invoice) which states that condition of the unit (New, Used, etc.), the
unit’s date of purchase, place of purchase and model/serial number ready. The
model/serial number information can be found on the back of your unit.
•
Call 1-877-300-8837 or visit www.TCLUSA/SUPPORT
•
A representative must troubleshoot your problem over the telephone or
through e-mail before receiving service. If it is determined that your unit
requires service, the service location will be at the sole discretion of TTE based
upon the TTE Limited Warranty Statement.
•
At the sole discretion of TTE, television screen sizes 43” and smaller will either
be repaired at an Authorized TCL Service Center or directly exchanged for a
new or refurbished/recertified unit. At the sole discretion of TTE, television
screen sizes 44” through 65” or larger will either be repaired or directly
exchanged for a new or refurbished/recertified unit at an Authorized TCL
Service Center or repaired in-home.
•
If repaired at an Authorized TCL Service Center, TTE is not responsible for
transportation costs to the Authorized TCL Service Center. However, TTE will
pay for return shipping. TTE will provide instructions for packaging and
shipping the unit.
Units that are improperly packed and damaged during
shipping are not covered under your product warranty.
•
Proof of purchase in the form of a bill of sale or receipted invoice from an
Authorized Dealer which is evidence that the product is within the warranty
period must be presented to obtain warranty service.
•
In the event that a unit is to be replaced, a picture of the back of the unit
showing the model and serial number and picture of the issue itself may be
required.
•
PRE-AUTHORIZATION MUST BE OBTAINED BEFORE (1) SENDING ANY
PRODUCT TO AN AUTHORIZED TCL SERVICE CENTER, OR (2) OBTAINING
ANY IN-HOME REPAIR/REPLACEMENT/ RENTAL SERVICES.
