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TASCAM US-2x2/US-4x4
10 – Troubleshooting
Please read this chapter if you are unable to use the unit
properly even after setting it following the procedures in this
manual.
If you are still unable to resolve a problem, please contact
TASCAM customer support with the following information
about the operating environment and details about the trouble.
8
Operating environment
o
Computer manufacturer :
o
Model :
o
CPU :
o
Memory (RAM) :
o
Operating system :
o
Applications used :
o
Antivirus software :
o
Wireless LAN use:
See the end of this document for contact information.
8
I cannot install the dedicated software.
1.
Check the operating system
The operating system being used might not be compatible
with the software that you are trying to install. Check the
compatible operating system of the software you are trying
to install again.
2.
Stop software running in the background
Antivirus software and other software that runs in the
background can prevent installation. Quit software that runs
in the background and try installation again.
8
The unit is connected, but the computer does not
recognize it.
1.
Install the dedicated software
See “Installing the dedicated software” on page 6.
2.
Change the USB port
o
This unit cannot be used with USB 1.1. Use a USB 2.0 or USB
3.0 port.
o
Do not use a USB hub with this unit. Always connect the unit
directly to a USB port on the computer.
o
If the above methods do not resolve the problem, connect
the unit to a different USB port on the computer.
8
I cannot hear any sound even when audio is played
back on the computer.
Confirm that the MONITOR BALANCE knob on the unit is not
turned all the way to the left (toward INPUT). If that is the case,
turn the MONITOR BALANCE knob to the right of center.
In addition, check the status of the unit's connection with the
computer.
Moreover, if you make the following settings, sound will be
output through this unit, but no sound will be output by the
computer’s speakers or headphone jack.
Windows
o
See the “Windows Media Player” section of “7 – Application
Guide” on page 18 of this manual, and set the default
playback device as necessary for the OS.
o
Set the same sampling rates for the Software Mixer Sample
Rate setting, the ASIO sampling rate and the default devices
(playback/recording).
Mac
1.
Quit all applications and open “System Preferences…” from
the Apple menu.
2.
Open “Sound”.
3.
On the “Output” tab, select “US-2x2” or “US-4x4”.
After completing the setting, restart the computer and check
the sound of playback. Depending on the application that
you are using, you might need to make additional device
settings. In particular, DAW software operate using audio
engines with settings that are different from the OS settings,
so confirm the DAW driver settings first after installing the
dedicated software for this unit.
Please see the manuals for the applications that you are
using for detailed setting procedures.
