Area of Rescue Command Unit
Installation Guide
Model AOR-8 / Model AOR-16
Page
10
of
10
Rev. 6/28/2017
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VIII.
General Troubleshooting
Note: Please also read the Troubleshooting Guide in the Emergency Phone Manual.
Problem
Possible Causes
My unit does not function
at all. I cannot call it or
call out with it.
1. The power supply is not properly connected (check the power LED).
2. The phone wires are not properly connected.
3. Your unit has been struck by lightning or another very high voltage
source. Contact Talkaphone's Service Department.
4. There isn’t enough power on the line (see Techni
cal Requirements,
page 3).
5. You may have accidentally plugged a PBX line or phone company line
into the Local port. If so, contact Talkaphone technical support.
I hear noise on the line.
1. You are not using twisted, shielded wire. Fluorescent lights, elevator
machinery and many other devices can produce noise on your wires if
they are not properly twisted and shielded. (See FAQ #2 for wiring
requirements.)
The Local Phone rings
briefly but then when I
pick up I hear three beeps.
1. The Analog Call Station that called in was not programmed with a
phone number (see FAQ #3, p.9)
When I call an Emergency
Phone through the AOR-8 /
AOR-16 unit, I cannot
communicate
with
the
person at the other end.
1. The Analog Call Station was not programmed to automatically go "live"
after being called. It is in programming mode. You can activate it for a
single call or for all future calls by entering your guard code (*4**) followed
by either *5* for a single call or *78* for all future calls. (See Emergency
Phone Manual, p.9 for more information.)
The consolidator will not
accept my Access Code
1. You are using a touch-tone phone on a PBX that is not giving the
consolidator the appropriate tones.
2. Someone has changed the Access Code. You can reset all codes to
factory default by entering *30*14725836* (see FAQ #4, p.9).
