T1V Support
T1V Support is available for phone and email support 8am –
10pm EST seven days a week (additional support is available
after hours, per request). Additionally, T1V Support provides
24/7 remote monitoring of all products, offering a proactive
response program should any issues arise.
T1V Support is proud to offer a one-hour call back time. If a
request is made outside of regular business hours, you will be
contacted by 9am the following day.
All Support requests are handled on a priority basis (emergency
vs. non-emergency). An emergency is defined as a problem
that immediately affects the operation of the T1V product (i.e., a
system crash, or touchscreens are not working). All other requests, such as general questions, should be
made during regular business hours.
Please note: T1V Support is available to help with any issues specifically related to T1V products. T1V Support
is not intended to be a training session. If additional training is required, please contact your T1V administrator
(the designated point person within your organization). T1V Support does not offer support for any third party
applications, such as MS Office, Windows, Internet Explorer, Mac OS, and any other programs or operating
systems.
Additional resources
Websites
t1v.com/ThinkHub
t1v.com/Hub
t1v.com/app
Setup
Visit t1v.com/ThinkHub-Setup for additional support materials
________________________________________________________________________________________________________
Contact T1V Support 8am - 10pm EST | +1 877.310.8971 |
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