Problems with Facebook, WhatsApp, other apps
If you’re having problems with messaging apps that you installed:
1. Check for
2. If you can open the app, touch or >
Help
and look for troubleshooting information.
3. Turn your phone off and then on again.
4.
Camera problems
Photo looks blurry
Wipe the lens clean with a soft, dry cloth and retake the photo.
If new photos still look blurry:
•
Increase resolution (photo size) in the Camera app. A smaller photo size results in lower
image quality.
•
Avoid zooming when taking a photo. Pixelation always occurs when you zoom a digital
photo. If you use zoom during the shot itself, pixelation will be more evident.
•
If you're indoors and taking a panoramic photo, switch to regular mode. Panorama works
best for outdoor shots; the algorithm that stitches the images together isn’t optimized for
indoor, up-close shots.
Accidentally deleted photos
recently deleted photos.
If recovered, be sure to
Can’t delete photo
If a photo or video you deleted comes back, check if it’s on your SD card. To delete it, use the
Files app. (If you don’t have this app,
a file manager app and use it to delete the
photo from your card.)
Or,
your card from the phone and use a computer to delete photos from the card.
WhatsApp camera issues
If you installed WhatsApp and have problems taking photos or videos with it:
1. Check for
Fix a problem : App issues
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