T-Mobile MDA Troubleshooting
Problem
Solution
Power and Battery
I cannot turn on my device.
Soft reset the device with the stylus.
Connect your device to the AC adapter and
check LED indicator whether device is
charging. It is possible that the battery is
drained off.
My device keeps turning itself off.
Your device is designed by default to turn
itself off if not used for three minutes. This
period can be adjusted to a maximum of
five minutes. Refer to the Power setting in
the manual for more information.
My device’s date and time reset to factory
default if I have removed or replaced
battery.
Always re-attach the battery immediately
during replacement. The data will be lost if
the battery is removed for a long time.
Why does my device power reduce faster
than my friend’s?
Battery consumption varies from user to
user due to the way it is being used.
Devices set under specific identical test
conditions may be compared objectively.
ActiveSync
ActiveSync operation cannot be performed
or connected.
Make sure you have correctly installed the
ActiveSync software found on the Getting
Started disk that came with your device and
have followed the instructions accordingly.
Restart your device or/and PC and try
again. DO NOT plug in the USB cable
before loading ActiveSync. Make sure the
ActiveSync cradle/cable is connected
securely. On you PC, make sure the
Connection Settings are correctly selected
in File > Connection Settings of Microsoft
ActiveSync. Ensure that Modem Link is
deactivated as well.
ActiveSync is connected, but I can not
transfer data.
Make sure your have established a
Partnership with the PC, and check Tools >
Options of Microsoft ActiveSync on your
PC, to see if the information type you want
has been selected for synchronizing. For
more information, refer to Chapter 4.
Display and Sound
Screen freezes or no response.
Soft reset your device by pressing Reset
button with the stylus.
