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Frequently Asked Questions

General/Hardware

Frequently Asked Questions

This chapter provides tips and information on how to deal with any malfunctions or faults you may experience

with the Comfort Pro S.

Please note:

Repairs to the Comfort Pro S should only be carried out by qualified

personnel.

The following LEDs indicate that the Comfort Pro S is ready for operation:

Position of LEDs on the Comfort Pro S

The WAN/LAN LEDs are illuminated, if a device is connected

General/Hardware

Question: The Comfort Pro S is

not functioning.

Make sure the mains plug is properly connected.

Plug another device into the mains socket to check whether there is

any voltage.

Question: The mains plug is

connected, the mains socket is

supplying output, but the

Comfort Pro S still does not

function.

D A N G E R !

This device contains hazardous voltages. To make

the system dead, remove the power plug from the socket.

Open the housing (see

Opening and Closing Comfort Pro S

starting on page 30). Is the power LED illuminated?

If not, contact your service centre. The AC adapter plug of the

Comfort Pro S may be defective.

WAN/LAN LAN/LAN

(Power over LAN)

Ready LED: flashes (1 sek. on / 1 sek. off)
when the Comfort Pro S is operative
Power LED: is illuminated when connected
to power supply
LAN LED for slot 2

Содержание Comfort Pro S

Страница 1: ...Comfort Pro S Mounting and Commissioning Installation Guide...

Страница 2: ......

Страница 3: ...e of Delivery 26 Safety Precautions 26 Mounting Location 29 Opening and Closing Comfort Pro S 30 Interface Cards 33 Installing Interface Cards 34 Installing a Fax V 24 Card 36 Position of the Interfac...

Страница 4: ...System 60 Safety Precautions 60 Technical Data 61 Mounting Interface Cards 62 Scope of Delivery 64 Installing Interface Cards Example Fax V 24 Card 64 Configuration 66 Brief Guide to Initial Configura...

Страница 5: ...Data 77 Basic Hardware Settings Switch 77 LAN Factory Settings 78 Generating Your Own MoH Files 79 ConfigurationExamples 80 Comfort Pro S in Computer Networks 80 Introduction to TCP IP 81 Comfort Pro...

Страница 6: ...93 IP System Telephony 93 External SIP Line 94 Internal SIP Telephony 95 Fundamentals 97 Propagation Delay and Bandwidth 97 Latency and Packet Length 97 Voice Quality 98 Optimisation 100 Call Set up 1...

Страница 7: ...r 110 Start Procedure 112 Local Configuration 113 Comfort Pro P 300 500 PC 116 Installation 117 Configuration 117 PBXNetworking 119 Connections 119 Protocol Q SIG or DSS1 120 Master Slave 121 L1 Clock...

Страница 8: ...ation 128 Example 130 Further Information 131 Call Forwarding 131 Attributes 132 Loop Detection 133 Virtual Call Numbers 134 Hunt Groups 134 External Call Forwarding 135 Information on the Update 136...

Страница 9: ...s 151 Team Configuration 153 Examples of Use 154 Executive Secretary Team 154 Three member Team 156 Unified Team 157 Toggle Team 158 CallQueue 160 Introduction 160 Activation of Queues 161 Call Forwar...

Страница 10: ...Configuring the Company Exchange 169 Working with the Multi Company Variant 169 Company Telephone Book 169 Making Calls Between Companies 170 Billing Charges per Company 170 ConfiguringthePCSoftware...

Страница 11: ...9 FrequentlyAskedQuestions 180 General Hardware 180 Telephony 181 PBX Networking 184 DECT 184 LAN 185 Internet 186 More Questions 187 TechnicalSpecifications 188 Index 191...

Страница 12: ...10...

Страница 13: ...teway Upn ports supporting DECT further S0 interfaces or more a b ports can be met by using one or more interface cards without changing the system The operating software is stored on a memory card Co...

Страница 14: ...ropriate combination of two interface cards to 8 S0 connections 16 Upn connections or 16 a b connections You will find an overview of the cards available in the section Interface Cards starting on pag...

Страница 15: ...he Q SIG network This type of networking is described in the chapter on PBX Networking starting on page 119 DECT Networks Comfort Pro S supports the setting up of a DECT network enabling mobile office...

Страница 16: ...ns can be used to network the communications systems of branch offices instead of ordinary permanent ISDN lines With up to 5 virtual lines the number of calls which can be made simultaneously between...

Страница 17: ...access for all connected PCs through a common IP address Only this address is externally visible in the Internet Network Address Translation NAT translates the local IP addresses of the client compute...

Страница 18: ...be made using an encrypted Internet data connection VPN Virtual Private Network Branch offices can also be linked via ISDN or VPN This means that two Comfort Pro S can connect their LANs either by dia...

Страница 19: ...devices The dialling mode IWV or MFV is automatically detected All corded terminals connected to the base module ring if there are incoming external calls The system PIN for remote programmable call d...

Страница 20: ...Online Help in the User Manager chapter The following functions are delivered preset for user groups User group settings Function Authorisation Standard Administrators Guests Applications Configurator...

Страница 21: ...rallel terminal s Switch authorization Dial in incoming Pickup from group Pickup selective Take Call removal Calling suppression at the parallel terminal Reaction connection will be disconnected Call...

Страница 22: ...forwarding Connection External to external 3 party conference Park call MOH at external connections MOH at internal connections Protection Call protection ringing tone ringing tone off Call waiting pr...

Страница 23: ...anage intern call list Manage extern call list Manage busy call list Manage door call lists System phones All keys locked Programming function keys Menu and ABC keys DECT trunc keys Disconnect ISP con...

Страница 24: ...0 Outgoing basic amount 0 00 0 00 0 00 Cost factor 100 100 100 Network RAS Callback none none none E mail notification Send E mails Other Speed dialling Door opener Keypad dialling Time control SMS st...

Страница 25: ...deactivated The telephone lock can be activated The terminal PIN is 0000 The white list black list and call filters are not preconfigured and therefore not active If these lists are configured they c...

Страница 26: ...ogramme Users can disconnect existing Internet connections via the Web console of Comfort Pro S and from a system terminal if this function has been configured on this terminal The following IP addres...

Страница 27: ...ength starting on page 43 6 If available externally connect S0 to NTBA see S0 Ports starting on page 43 7 Plug power cord into power supply unit 8 Close Comfort Pro S see Opening and Closing Comfort P...

Страница 28: ...d dowels One Installation poster 1 CD containing complete documentation and software Safety Precautions Intended Usage The Comfort Pro S communications system is designed to be connected to ISDN basic...

Страница 29: ...r connection must be installed by a licenced electrician to avoid danger to people or materials S DANGER Dangerous voltage in device Pull the plug out of the power socket before opening the device and...

Страница 30: ...parts of the door Only devices which provide SELV Separated Extra Low Voltage may be connected to Comfort Pro S Proper use of authorised devices complies with this stipulation Only terminals which fu...

Страница 31: ...he Comfort Pro S in a well ventilated location away from direct sources of heat Mount the Comfort Pro S on a wall but not in front of or above heat sources such as radiators not in places subject to d...

Страница 32: ...s or components inside the device Caution Static charges can damage the electronic components of the Comfort Pro S There are no directly accessible circuits operating under dangerous voltage on Comfor...

Страница 33: ...S s cover completely if you want to install it on a wall or install interface cards 3 Pull the 3 pin AC cable out of the power supply unit 4 Press down the power supply locking device Pressing down th...

Страница 34: ...o S again follow this procedure in reverse order 7 Put the cover back on 8 Push the cover down as far as the protection plate 9 Lift the stop lever with an appropriate tool where necessary a Press the...

Страница 35: ...ace Cards Comfort Pro S can be expanded through the use of interface cards Comfort Pro S has two large and one small slots for interface cards S Please note Switch off the Comfort Pro S Pull the plug...

Страница 36: ...nected to a group of pressure terminals The pressure terminals of a slot are given the same colour to make them easier to identify The slots are not identical Interface cards can therefore not be used...

Страница 37: ...right Make sure it is sitting firmly in the slot 4 Close the cover as far as the protection plate see Opening and Closing Comfort Pro S starting on page 30 steps 7 to 9 Connect the required connection...

Страница 38: ...ee Opening and Closing Comfort Pro S starting on page 30 2 To discharge touch a radiator or another metallic installation connected to earth ground Take the interface card out of its packaging Check t...

Страница 39: ...he serial cable is laid at the cover inner sides using the designated cable guidances For pull relief fasten the cable with a cable tie to one of the square teeth under the connection panel 5 Close th...

Страница 40: ...of the Comfort Pro S interfaces The following overview shows the interface cards available Interface card Slots Features 1 2 Mini Comfort Pro IF MGC VoIP Media Gateway card Internal connection to the...

Страница 41: ...IF S02 UPN6 2 x S0 and 6 x Upn S0 are internally externally switchable Comfort Pro IF S02 UPN6 DECT 2 x S0 and 6 x Upn Upn usable for DECT RFP S0 are internally externally switchable Comfort Pro IF S...

Страница 42: ...Upn 1 3 Upn 1 5 Upn 1 6 Upn 1 7 Upn 1 8 Slot 1 Slot 2 Upn 2 1 Upn 2 2 Upn 2 3 Upn 2 4 Upn 2 5 Upn 2 6 Upn 2 7 Upn 2 8 S0 1 1 Slot 1 Slot 2 S0 1 2 Upn 1 1 Upn 1 2 Upn 1 3 Upn 1 4 Upn 1 5 Upn 1 6 S0 2 1...

Страница 43: ...l the plug out of the mains power supply 2 Take the cover off the Comfort Pro S see Opening and Closing Comfort Pro S starting on page 30 3 Pass the Velcro fastener through the recesses in the bottom...

Страница 44: ...recess on the right passing the Velcro fastener over the power supply unit 5 Pass the Velcro fastener through the lug 6 Tighten the Velcro fastener 7 Replace the cover and connect the power cable to t...

Страница 45: ...t the screws through the holes provided The Comfort Pro S will hang on the screws in attachment point A so you must leave a space of 4 mm between the screw heads and the wall Port Assignment Terminati...

Страница 46: ...N connection cable provided For the following example activate the Telephony Ports S0 Line termination option in the Configurator In the NTBA 100 ohms terminating resistors between 1a and 1b as well a...

Страница 47: ...Several IAE sockets can be series connected using a bus installation For the following example activate the Telephony Ports S0 Line termination option in the Configurator In the last IAE socket 100 o...

Страница 48: ...ed on or off with a mechanical switch The figure shows how to mount resistors in an IAE socket without switchable resistors You can add S0 ports by installing appropriate S0 interface cards in a slot...

Страница 49: ...connected to two Upn ports eight calls can be made simultaneously Please note however that you can only make as many simultaneous external connections as there are externally connected B channels ava...

Страница 50: ...stem phone or base station cable max 1000 m If you connect a base station to a Upn port four calls can be made simultaneously through this base station using mobile DECT devices 4 x ESC OK 5 8 2 3 6 9...

Страница 51: ...DTMF dialling including analogue telephones G3 fax machines analogue modems external devices for Music on Hold external mail systems If analogue telephones are to be used connect the pressure termina...

Страница 52: ...6 kBit s V 34 Music on Hold It is possible to connect a suitable external Music on Hold device If you are not using an external MoH device Comfort Pro S provides a preset internal MoH for which you ca...

Страница 53: ...tercom system and the DoorLine module should be set to their factory settings In the Telephony Ports a b Change menu in the Configurator select Doorstation 2 wire as the Type Deactivate the Actor opti...

Страница 54: ...he Comfort Pro S as an IP router for connection to the Internet among other things Transfer rates and operating modes are switched automatically Auto Sensing function Connections requiring a crossover...

Страница 55: ...ated if a device which does not support PoE is connected WAN Port Comfort Pro S can be connected to an external DSL modem and to an Internet router The most secure Internet port which is also separate...

Страница 56: ...port must not be longer than 3 m You can connect a PC to the COM port for transferring call data This call data can then be analysed in detail using a call charge registration programme Pin Assignment...

Страница 57: ...24 hours the time and date are reset to the factory settings when the power is switched on again Depending on the System Common Synchronize Time setting date and time are set to the current values on...

Страница 58: ...Comfort Pro P 300 IP 500 IP system telephones with or without key extension where no Power over LAN is available in the network N Note Use only the power supply unit with the product code 4516000 Con...

Страница 59: ...n device combination is operating through and the Comfort Pro S must be less than 1000 metres You will need a plug in power supply unit Comfort Pro PN power supply unit product code 4516000 to provide...

Страница 60: ...dy connected to Comfort Pro S Pull the network cable out of the socket before screwing the key extension onto it IP system telephone Yes IP system telephone with 1 3 key extensions Yes IP system telep...

Страница 61: ...set must comply with the DHSG standard connection via RJ45 jack The manufacturers Plantronics and GN Netcom make devices suitable for this purpose Alternatively you can connect a normal headset RJ11 j...

Страница 62: ...rsonnel The system needs to be mounted in earthed cabinets or cases Lines and cables connected to the communications system must only be laid inside buildings Connecting a b and Upn line outside of bu...

Страница 63: ...Comfort Pro S N Note The ISDN S0 port S0 ext int on the front panel may only be switched in one direction internal or external Using the port as internal S0 port requires a crossover Rx Tx patch cable...

Страница 64: ...e fields are labelled SLOT 1 and SLOT 2 Depending on the type of interface card used in a slot the correct metal screen has to be mounted Besides the default screen the following screens are available...

Страница 65: ...rt Pro S These LEDs are labelled SLOT1 and SLOT2 An LED will show a constant light if an interface card is inserted into the corresponding slot and the operating software has detected an interface car...

Страница 66: ...starting on page 36 To install the Fax V 24 card perform the following steps 1 Switch off the Comfort Pro S Rack and pull the plug out of the mains power supply Unscrew the screws of the top cover Tak...

Страница 67: ...24 function connect the 8 pin RJ45 plug of the provided serial cable with the RJ45 socket on the card Connect the other end of the serial cable to the front panel For pull relief fasten the cable with...

Страница 68: ...ort Pro S Web console Using the Web console you can perform the initial configuration of the Comfort Pro S configure users of the Comfort Pro S and authorise them to use certain system services carry...

Страница 69: ...ble to continue with step 6 2 Windows 2000 XP log on as a user with Administrator rights 3 You will find the IP settings in Windows 2000 XP under Start Settings Network connections Local Area Connecti...

Страница 70: ...a connected system telephone You can also view the net mask by entering the procedure 183 The PC s IP address must be in this network range N Note Deactivate any connection via a proxy server which h...

Страница 71: ...all numbers you want to allocate to them For Internet access the Internet service provider access data Data not available for initial configuration can be updated or corrected at a later date Starting...

Страница 72: ...n enter your user name Administrator password for the initial configuration leave this box blank 4 Confirm this by clicking on OK This puts all connected terminals into the Guest user group with restr...

Страница 73: ...input with Apply 7 Click on the Configurator button on the home page You will find notes on using the Configurator and in the online help Click on Help in the menu bar or click on TOC to activate an...

Страница 74: ...or via an Internet connection reverse ssh tunnel The prerequisite for this is that access for remote configuration for the Deutsche Telekom service centre is activated in the Comfort Pro S Please cont...

Страница 75: ...d phone numbers Manual Activation The following code number procedures activate or de activate the remote configuration access These code digits can be entered on any standard terminal or system telep...

Страница 76: ...e administrator clicks on the Take over config rights button The other user can make no further modifications of the configuration Codes for IP Configuration The IP configuration of the Comfort Pro S...

Страница 77: ...lso provided The mail account for this service Account for LOG filter is configured in the Configurator Network E Mail menu Configuring Fax Boxes In conjunction with a fax card your communications sys...

Страница 78: ...e already been configured For further information about configuring changing and deleting fax boxes refer to the online help documentation of the Configurator Setting up an Internet Connection from Re...

Страница 79: ...OK when the query dialogue box opens Basic Hardware Settings Switch The Comfort Pro S configuration can also be returned to the factory settings by means of the basic hardware settings switch S Pleas...

Страница 80: ...AN Factory Settings This IP address configuration is activated in the unit s factory and default settings Description Setting Comfort Pro S s IP address 192 168 99 254 Comfort Pro S s net mask 255 255...

Страница 81: ...Format CCITT A Law and Attributes 8000 Hz 8 bit mono The maximum allowable size for a MoH file is 640 KB approx 80 sec play time If a larger file is loaded then this will be truncated and thereby will...

Страница 82: ...variant is activated In addition the Comfort Pro S can be used as an Internet access server RAS access can also be implemented using the Comfort Pro S which enables the integration of external staff...

Страница 83: ...signed by a special organisation created for this purpose are used Within a LAN you can use addresses which are not unique world wide IP enables the establishment of connections via one or more interm...

Страница 84: ...pplied Comfort Pro S in a Serverless LAN In a peer to peer network the workstations are connected to one another via network cables In many networks the cables run in the form of a star from a central...

Страница 85: ...to see a Web page you simply type the URL uniform resource locator Internet address http in your browser In a serverless LAN the Comfort Pro S is configured as a DNS server and default gateway The wor...

Страница 86: ...smitted by the Comfort Pro S on establishment of the connection The computer that has dialled in has access to all services in the LAN that can be used via the IP protocol The authorisation for RAS ac...

Страница 87: ...menu Additionally you should change the DHCP server to static address assignment in the Network DHCP menu to enable the Comfort Pro S for example to configure connected VoIP system telephones In certa...

Страница 88: ...P address permanently on a DHCP server On a DHCP server it is possible to link the MAC address of a network card with a specific IP address You will find details in the server documentation Internet A...

Страница 89: ...rver The user account administered by the Comfort Pro S with which dialling in is permitted only allows the establishment of direct and anonymous TCP IP connections such as HTTP FTP or SMTP connection...

Страница 90: ...twork In case of a VPN connection both Comfort Pro S systems use an Internet connection to transfer data For encryption the protocols PPTP Point to Point Tunneling Protocol and IPSec Secured IP can be...

Страница 91: ...nge you can select one of the 256 class C subnetworks designed for local LANs Select a class C sub network in the range from 192 168 0 0 to 192 168 255 0 Useful Information on Internet Access Costs Th...

Страница 92: ...sible to call up Web pages simultaneously from several workstations The Comfort Pro S can block access to certain Web pages by means of filter lists E Mail One of the most important services in the In...

Страница 93: ...s with the following properties IP addresses are transported in the useful load e g NetBIOS over IP or SIP The protocol requires an active inward directed connection establishment e g ICQ The protocol...

Страница 94: ...l the features of system telephony through its use of an IP based protocol Furthermore the standardised SIP protocol can also be used on the intranet The control of the data connections used makes it...

Страница 95: ...VoIP 2 Call up the Configurator and go to the page Telephony Ports Slots Click on the corresponding slot Under Configured select MGC VoIP Optional enter an IP address from the Comfort Pro S IP networ...

Страница 96: ...ider Click on Apply 5 Click on the existing SIP account on the Telephony Trunks SIP Trunks page Activate the Status and enter a name for the account under Name Select the SIP Provider Enter the releva...

Страница 97: ...enter an internal Phone No Click on Apply 4 Call up the User Manager User page Assign the new internal call number to a user t Internal SIP telephones can also be operated by users without passwords I...

Страница 98: ...calls simultaneously with internal SIP telephones The number licenced can be viewed on the System Licences page The number of SIP telephones currently licenced can be determined on the System Info Te...

Страница 99: ...ed for example by using a modern switch which evaluates the TOS byte of IP packets by replacing unreliable connections or by using a separated VLAN for VoIP Latency and Packet Length For technical rea...

Страница 100: ...able configuration settings Measuring the network quality may also help The following comparison provides a guide to voice quality with specific quality levels Required bandwidth kbit s with respect t...

Страница 101: ...duration of the recording and not the data packet s byte count is relevant in making this selection Duration 30 ms optimal transmission Duration 40 60 ms one quality level depreciation Duration 60 ms...

Страница 102: ...of IP packets thereby providing the optimal prerequisites for VoIP telephony N Note The Comfort Pro S uses a TOS byte Type of Service value of 0xB8 for IP packets with VoIP data This requests Minimis...

Страница 103: ...1 codec DTMF dial tones are only received by the other party if the uncompressed G 711 codec is used Alternatively DTMF dial tones can be transferred using the Internet standard RFC 2833 4733 For this...

Страница 104: ...e Software MGW The system software for Comfort Pro S provides a Media Gateway function Depending on the system processor utilisation and available system memory up to 32 MGW additional channels may be...

Страница 105: ...ftware stored in its Flash memory The software is updated automatically with a system software Information on Use The MGW interface card must be correctly inserted and configured see also Interface Ca...

Страница 106: ...IP provider A SIP provider operates a special server the SIP Registrar to handle connections The SIP provider also operates a gateway to the ordinary telephone network which users pay to use and which...

Страница 107: ...x are translated to a valid IP address using address translation NAT Network Address Translation but no status information is available for NAT on an incoming RTP connection To avoid this problem the...

Страница 108: ...occupy a licence under the SIP log on If all licences are occupied currently the SIP subscriber can only make emergency calls N Note If the technical log on is not successful due to an incorrect user...

Страница 109: ...o S must always be used here A STUN server Simple Traversal of UDP over NAT or a SIP proxy is not required because internal SIP subscribers on the LAN are directly connected to the Comfort Pro S Switc...

Страница 110: ...er display for CLIP Parallel connection of multiple SIP subscribers SIP subscribers must be logged on under the same user identification Enquiry toggling call waiting three way conference reject Opera...

Страница 111: ...system telephones Using VoIP system telephones is therefore not much different from using standard system telephones The following differences exist Two RJ45 connector ports are available for ethernet...

Страница 112: ...vice s internal boot loader is started which controls the further start procedure Standard operating procedure is to contact the Comfort Pro S s DHCP server so that the start procedure can be conclude...

Страница 113: ...and open the Network LAN page Click on the Change button 3 Enter the current IP address configuration in IP address and Network mask Confirm with Apply 4 Configure the Comfort Pro S s DHCP server to...

Страница 114: ...the mains power supply the start procedure is as follows 1 The boot loader starts and shows the VoIP system telephone s MAC address in the display A DHCP request is sent simultaneously via broadcast o...

Страница 115: ...umbers above 8200 are used For transmission to a Media Gateway card a port in the range 1024 1087 is used If you wish to operate a VoIP system telephone via a routed IP connection for example VPN or R...

Страница 116: ...r Connection to IP Phone Deactivate the IP Phone address option to establish a broadcast connection via UDP Broadcast You have to select this type of connection if the VoIP system telephone has not ye...

Страница 117: ...the loading of configuration data fails First you deactivate additional network cards or use a point to point connection Sending configuration data with a broadcast connection functions even without a...

Страница 118: ...ransmission Enter a value ranging from 1 4094 Data will always be transmitted without a VLAN tag at the VoIP system telephone s PC access If you activate the yes option for PC traffic tagged on LAN in...

Страница 119: ...vated in the Comfort Pro S s Configurator in the Menu System Licences The system software includes a licence for a demo version for temporary use 60 days Licences can be combined Each licence can be a...

Страница 120: ...tion to a workstation computer If a Firewall is installed for your workstation computer you may need to explicitly allow this connection If you log on to the workstation computer using a different use...

Страница 121: ...Comfort Pro S online help You can use ISDN point to point connections Q SIG or DSS1 protocol or IP connections Q SIG IP protocol for TK system networking N Note If you do not need the features of PBX...

Страница 122: ...ISDN can be used Certain PBX networking features can only be used with the Q SIG Q SIG IP protocol however In particular the identifier indicating whether a call is internal or external cannot be tran...

Страница 123: ...ve adopts synchronises to this clock When planning a PBX networking scheme you must make sure that the L1 clock propagates from a master via a number of PBXs Example propagation of the L1 clock If mor...

Страница 124: ...ction can be used for distances up to 1 000 metres Normally one PBX is the protocol master for all three layers and the other PBX is the protocol slave for all three layers Direct connection Use the R...

Страница 125: ...rotocol master for protocol layers L1 and L2 One PBX is therefore the L3 master and the other PBX the L3 slave Point to point connection via a public network Connection via Q SIG IP If you are operati...

Страница 126: ...ndle page in the Configurator to set up a Q SIG IP connection Create a new bundle and select the Access type System Access Select Q SIG IP under Protocol Configure the IP address of the other system t...

Страница 127: ...r connected to PBX 1 wants to reach a party in PBX 2 lines will be seized in the following order PBX 1 first searches for a free channel in the C bundle If all the lines in bundle C are busy the syste...

Страница 128: ...You use this table to assign telephone numbers and or ranges of telephone numbers to a particular route A default entry in the numbering table makes it possible to seize a default route for all remain...

Страница 129: ...Operator Normal and the Q SIG name transmission feature user names are fully supported The code digits to be used for seizing a route with open numbering are not transmitted to the destination PBX and...

Страница 130: ...ready in the international format due to synchronisation with a mobile telephone When importing or comparing directory data when directory entries are in the international format When networking commu...

Страница 131: ...local area code into the Area code field for the bundle The prefixed zero is not necessary Confirm with the Apply button 4 Call up the Telephony Trunks Route page Check whether the Type setting for th...

Страница 132: ...ternal call number Direct Dialling DDI 999 company extension Code for the External trunk route 0 Number dialled Number actually used 0003311234567 foreign country Paris 003311234567 The code for the r...

Страница 133: ...ly also use the area code of your own country without E 164 conversion Differentiating between external and internal call numbers can only be done using the E 164 conversion Call Forwarding The curren...

Страница 134: ...ia call number is however only displayed when the call number display is activated for the forwarding user Call Forwarding Name Description Call forwarding immediately CFU Immediate and unconditional...

Страница 135: ...as a call forwarding history When the next call forwarding destination is already included in the call forwarding history a loop is detected and any further call forwarding is prevented If no parallel...

Страница 136: ...which can reach multiple users An incoming call is signalled to all users of a hunt group A hunt group is configured in the Configurator in the Telephony Groups Hunt groups menu Call signalling is in...

Страница 137: ...er and a specific time interval in the Telephony Groups Hunt Groups menu External Call Forwarding You can also forward calls to external destinations without restriction However the call forwarding hi...

Страница 138: ...page Additionally the Call forwarding of members possible option is deactivated for all restored hunt groups Restored call forwarding instances can behave differently as call forwarding chains of earl...

Страница 139: ...en the call is finished the previously active telephone configuration is restored This external call number dialled is not recorded in a redial list Configuration You can configure the PIN Code Teleph...

Страница 140: ...main menu on a system telephone Select the 6 Connections 7 PIN dialling menu entry Enter your call number and your user PIN If the entry is correct PIN dialling now appears Now select the desired ext...

Страница 141: ...n existing group as a template Confirm with Apply 3 Then click on the Change button Then select the desired Company Configure the external authorisation and recording to Connection data as desired Act...

Страница 142: ...nal to be switched is currently in the call state the authorisation switch only takes place once the call is finished 2 The next outgoing call on the switched terminal then is made with the changed au...

Страница 143: ...e office call number administered on the Comfort Pro S communications system is displayed which can be used to reach the system telephone as well It is possible to take an ongoing call from the mobile...

Страница 144: ...al DTMF sequence there is an audible internal dial tone on the mobile telephone The internal call number is now considered busy The mobile telephone user can now dial any internal or external call num...

Страница 145: ...m a mobile telephone Intern External Mobile phone User Peters 49 170 45512345 System phone User Peters 49 30 9999 1234 Internal party User Miller 49 30 9999 5678 Communications system 49 30 9999 xxxx...

Страница 146: ...a mobile telephone Internal External Mobile phone User Peters 49 170 45512345 System telephone User Peters 49 30 9999 1234 External party 41 1 7766554 Communications system 49 30 9999 xxxx ISDN syste...

Страница 147: ...t the licence confirmation you received Documentation The following sections provide information on configuring the Fixed Mobile Convergence FMC feature and on configuring FMC telephones During config...

Страница 148: ...phone number field for signalling calls from the communications system Confirm with Apply These call numbers can usually be reached as extension numbers from external sources or be called from externa...

Страница 149: ...their user PIN rather create their own individual PIN 5 Activate the MWI Signaling option if new voice box messages should trigger a signaling call The signaling call will be rejected from the Comfor...

Страница 150: ...fort Pro FMC software in your Comfort Pro S The licence confirmation you received with the programme package contains detailed information 2 In the Configurator s System Licences menu enter the activa...

Страница 151: ...ion with prefixed plus sign Voice mail no Internal call number for the Comfort Pro S communications system voicebox MWI CLIP Extension number of the Phone No MWI Signaling E 123 notation with prefixed...

Страница 152: ...Pro FMC software on the mobile telephone Upon starting the software searches the list of SMS received and automatically saves the configuration and licence data Both the configuration and licence SMS...

Страница 153: ...300 500 telephones Depending on the terminal different numbers of call keys are available N Note Only one function or call number can be programmed for each call key Number of available call keys Tel...

Страница 154: ...That team member can take this call by pressing the busy key which seizes his own terminal s trunk key Calls taken via the busy key are not entered in the call list of the team member who was original...

Страница 155: ...gh by simply pressing the key Direct call keys for example can be configured at a terminal in a conference room to call the secretary Team Configuration You can create teams and programme call keys in...

Страница 156: ...ystem telephone and the executive has two one of which is used as a parallel telephone in a sofa suite Example executive secretary team Line Seizure The secretary can be reached on the call number 11...

Страница 157: ...alls to one s own call number are signalled acoustically on the following telephones Call number 11 on the secretary s telephone Call numbers 10 and 12 on the executive s telephone Calls for the other...

Страница 158: ...ed as a trunk key on his telephone On the other telephones in the team this call number is programmed as a team key e g TK 10 on Johnson s and Smith s telephones The team members can thus see which nu...

Страница 159: ...configuration within a department in which calls are to be managed quickly e g support department Each team member has one Comfort Pro P 300 system telephone with all call keys programmed as trunk key...

Страница 160: ...with all call keys programmed as trunk and team keys Line Seizure Each team member is assigned seven call numbers each programmed as a trunk key TrK 10 to TrK 16 and TrK 20 to TrK 26 For each member t...

Страница 161: ...eys are indicated by a visual signal the team key LED flashes Example toggle team Miller 14 22 Mi 14 Feb 07 TrK 10 Support 1 TrK 11 Support 2 TrK 12 Support 3 TrK 13 Support 4 TrK 14 Support 5 TrK 15...

Страница 162: ...the queue a number at the beginning of the second line of the display on the Comfort Pro P 500indicates how full the queue is If more than one telephone number with a queue is configured on the telep...

Страница 163: ...user group e g Operators and activate the authorisations Call queue Call waiting protection and if necessary Call forwarding If users belong to this group a queue will be activated automatically for a...

Страница 164: ...er Telephony Devices Configure a trunk key for the Comfort Pro P 500 under Telephony Devices System telephones Configure the Comfort Pro CM 300 CM 500 CM 510under Telephony Devices DECT phones and ass...

Страница 165: ...M 500 CM 510 or enter its queue allowing the Comfort Pro CM 300 CM 500 CM 510 to be used as a mobile enquiry station On returning to the workstation the operator deactivates call forwarding by pressin...

Страница 166: ...n off from hunt group on the three system telephones in the menu Calls Hunt group Use Incoming calls are signalled in parallel to all signed on enquiry stations If the enquiry stations are busy the in...

Страница 167: ...is possible to configure the Comfort Pro S for each company and define the extent to which the features of the system may be used In brief the features of the multi company variant are as follows Up...

Страница 168: ...calls to the corresponding company or its staff correctly the existing bundles must be uniquely assigned to the companies see Assigning a Bundle SIP Trunk starting on page 168 5 In the case of outgoin...

Страница 169: ...mple the respective configuration is changed to the default company The name of the default company can be changed but the default company itself cannot be deleted Assigning Users For each user you mu...

Страница 170: ...heir company s bundle SIP trunk the assignment of the bundle to the company is irrelevant the charges are assigned according to the source principle Charges are billed to the company to which the user...

Страница 171: ...y variant These features can be used to the same extent and can be used in exactly the same way The following section describes the features additionally available to the users in the multi company va...

Страница 172: ...can only be edited in the Configurator in the Phone Book menu The number of entries in a company telephone book is unrestricted The Comfort Pro S can manage up to 2 000 entries in all telephone books...

Страница 173: ...the programme instructions Further instructions for various options that are available are given below Setting up TAPI With a TAPI Telephony Application Programming Interface you can operate a CTI ap...

Страница 174: ...e Start menu select Settings Control Panel Select the Printers and other Hardware with Vista Hardware and Sound category Double click on the Phone and Modem Options icon 2 Change to the Advanced tab 3...

Страница 175: ...l Under Windows XP you first click on the Dial icon and in the subsequent dialogue activate Phone call 4 The number you entered is displayed on the selected system terminal Lift the receiver to start...

Страница 176: ...ply 4 If it is to be possible to call the virtual ISDN card externally or if external calls are to be possible the number must be included in call distribution Configurator Telephony Call Distribution...

Страница 177: ...ewer version from the product CD Installing the Systray Display 1 Call up the start mask of the product CD see Configuring the PC Software on page 171 2 From the start mask select Products Comfort Pro...

Страница 178: ...duct CD see Configuring the PC Software on page 171 2 Select Products Telefonie Assistent Install TA Browser or Products Telefonie Assistent Install Browser for Hotel from the start mask 3 Follow the...

Страница 179: ...rt menu select Run and enter conf exe Confirm your selection with OK 3 Follow the instructions of the Install Wizard Registration in an Internet directory is not necessary and is not recommended Selec...

Страница 180: ...menu Click on Change 2 Enter the Time zone for which the time of the Comfort Pro S applies and whether summer time is allowed for Confirm this with Apply Configuring SNTP For various operating system...

Страница 181: ...logue box will then open 2 Click on Add Select the Directory Service command from the pop up menu The Internet Connection Wizard dialogue box for Internet access will then open 3 Under Internet direct...

Страница 182: ...Make sure the mains plug is properly connected Plug another device into the mains socket to check whether there is any voltage Question The mains plug is connected the mains socket is supplying outpu...

Страница 183: ...ot possible to make external calls Check the connection between the NTBA and the Comfort Pro S In the Configurator check whether the external S0 ports are configured correctly Telephony Ports S0 menu...

Страница 184: ...up has no external call authorisation Make sure the user configured for this telephone belongs to a user group with external line access Configurator User Manager User groups menu Check also whether t...

Страница 185: ...be configured for system access only in the Configurator Telephony Call Distribution menu A specific MSN can be seized for individual calls by means of a code number procedure For further information...

Страница 186: ...setting Call switching for internal calls is possible for the in between communications system for internal routes only Change the Type setting for all affected routes to Internal DECT Question The L...

Страница 187: ...nctions of the Comfort Pro S A green LED above each LAN port indicates whether the network cable has been properly connected A blinking green LED indicates whether there is any network traffic on the...

Страница 188: ...entries in the Configurator Network Hosts menu Create a static DHCP entry for each host assignment in the Network DHCP menu Activate Dynamic and static address for the DHCP server Internet Question I...

Страница 189: ...nternet access with dynamic IP address Q SIG IP connections require a fixed IP assignment for technical and security reasons Therefore you need an Internet access with a fixed IP address It is possibl...

Страница 190: ...m Weight system only 2 0 kg S0 ports Euro ISDN external S0 external for basic access DSS1 protocol 1 x Euro ISDN switchable S0 external S0 internal for basic access DSS1 protocol or for ISDN terminals...

Страница 191: ...with DECT 8 x Upn 8 x Upn with DECT 2 x S0 and 6 x Upn 2 x S0 and 6 x Upn with DECT Supply voltage 40 V 10 Supply power 3 VA per Upn bus Range 1 000 m a b ports for analogue terminals with pulse or D...

Страница 192: ...act load of actor 2 A 125 V Voltage range U 5 V 30 V Ethernet interfaces WAN 1 x 10 100 Base T LAN 3 x 10 100 Base T Of which 2 x with Power over LAN power supply according to IEEE 802 3af class 3 wit...

Страница 193: ...n 69 Remote configuration 72 Resetting the system data 77 Saving and loading the configuration 72 Starting the Web console 69 System prerequisites 67 Configuration examples 80 Introduction to TCP IP 8...

Страница 194: ...rnet access 15 basic settings 24 Internet access 89 Costs 89 E mail 90 NAT 90 Web 90 IP Phone Configurator 113 ISDN basic access 12 L LAN port 52 LCR 125 LDAP 179 Local area code 128 M Media Gateway 1...

Страница 195: ...resetting 77 Systray display 175 T TAPI 13 128 171 175 Team functions 151 Explanation of keys 151 Introduction 151 Team key 152 Telefonie Assistent 176 Telephony 12 181 basic settings 17 Terminator 44...

Страница 196: ...194 Notes Notes...

Страница 197: ...195 Notes Notes...

Страница 198: ...196 Notes Notes...

Страница 199: ......

Страница 200: ...2010 Publisher Deutsche Telekom AG Markt und Qualit tsmanagement MQM 4 Endger te Postfach 20 00 53105 Bonn If you have further questions phone us under freecall 0800 33 01300 Please visit us in the T...

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