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TimeProvider 2300/2700 User’s Guide
098-00564-000 Revision A3 – July, 2013
Chapter 5 Maintenance and Troubleshooting
Troubleshooting
No PTP flow between TP
2300/2700 client and
master
(
If LED for port is ON
and ping to master is
unsuccessful)
VLAN / non-VLAN
configuration is incorrect
Verify that VLAN configuration is correct
with
show vlan config eth1
Check VLAN and IP configuration of PTP
master
IP address configuration
is incorrect
Verify that IP configuration is correct
with
show vlan config eth1
Verify that IP status is correct with
show ip status eth1
If status does not look correct, restart
interface with
set ip state eth1
ipv4 restart
.
IP address of ETH1 and
ETH2 ports are in the
same network/subnet
Make sure the IP addresses for MGMT,
ETH1 and ETH2 ports are different
networks/subnets.
No PTP flow between TP
2300/2700 client and
master
(
If LED for port is ON
and ping to master is
successful)
ETH1 port client
configuration for master
table is incorrect
Check master table setting of ETH1 port
client with
client config
eth1 telecom-2008
command.
PTP state for ETH1 client
port set to Disable
Change PTP state to Enable with
client config eth1
command for the
ETH1 client port.
PTP domain setting for
ETH1 port client does not
match master’s domain
Verify domain setting for ETH1 port client
matches the domain setting for the
master. Check ETH1 port client domain
setting with “show ptp client config eth1”
command for the port.
PTP max allowable rate
settings for sync and
delay more than values of
master
Check sync-limit and delay-limit settings
of ETH1 client with
show ptp client
config eth1
command. If max allowable
rates of client are more than those of
master, use the
client config
eth1
command to decrease rates to be
less than or meet rate values for master.
Or increase rate settings for master to a
value more than or equal to settings of
ETH1 client port.
Profile and profile
settings for the ETH1
client do not match
master
Verify profile settings for master match the
client.
Table 5-2. Troubleshooting Symptoms
Symptom
Probable Cause
Troubleshooting Procedure /
Corrective Action