17-9
Getting Help With Your SPT 1700 Terminal
Terminal Desktop directory. These files are also on the installation CD-
ROM.
Installation Troubleshooting
Do not place your SPT 1700 terminal in the cradle while installing the Symbol Palm Terminal
Desktop software, or the installation program may incorrectly detect that a modem is
attached to one of your available serial ports.
HotSync
®
Troubleshooting
A Local HotSync operation does not complete successfully:
!
Make sure HotSync Manager is running. If HotSync Manager is running, exit and
restart it.
!
Make sure you selected Local from the HotSync Manager menu or the Symbol Palm
Terminal Desktop menu.
!
Check the cable connection between the SPT 1700 terminal or cradle and the serial
port on your computer.
!
Make sure you selected the correct serial port on the Local tab in the Setup dialog.
It should be set to the port where you connected the SPT 1700 terminal cradle.
!
Try a lower baud rate setting on the Local tab in the Setup dialog.
!
Make sure you are not running another program — such as America On-line,
CompuServe or WinFax — that uses the serial port you selected in the Setup dialog
box.
!
Read the HotSync Log for the user account for which you are performing a HotSync
operation.
A Modem HotSync operation does not complete successfully:
Check the following on your computer:
!
Make sure your computer is turned on, and that it does not shut down automatically
as part of an energy-saving feature.
!
Make sure the modem connected to your computer is turned on and is connected to
the outgoing phone line.
!
Confirm that your modem doesn't have an auto-off feature enabled.
!
Make sure the modem is connected properly to a serial port on your computer and
is connected to the incoming phone line.
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