Troubleshooting
This section describes possible errors and suggested solutions to fix the errors.
Technical Specifications
Warranty
Symbol Technologies, Inc. (“Symbol”) manufactures its hardware products in accordance with industry-standard
practices. Symbol warrants that for a period of 90 days from date of shipment, products will be free from defects in
materials and workmanship.
This warranty is provided to the original owner only and is not transferable to any third party. It shall not apply to any
product (i) which has been repaired or altered unless done or approved by Symbol, (ii) which has not been maintained
in accordance with any operating or handling instructions supplied by Symbol, (iii) which has been subjected to
unusual physical or electrical stress, misuse, abuse, power shortage, negligence or accident or (iv) which has been
used other than in accordance with the product operating and handling instructions. Preventive maintenance is the
responsibility of customer and is not covered under this warranty.
Wear items and accessories having a Symbol serial number, will carry a 90-day limited warranty. Non-serialized items
will carry a 30-day limited warranty.
Warranty Coverage and Procedure
During the warranty period, Symbol will repair or replace defective products returned to Symbol’s manufacturing plant
in the US. For warranty service in North America, call the Symbol Support Center at 1-800-653-5350. International
customers should contact the local Symbol office or support center. If warranty service is required, Symbol will issue
a Return Material Authorization Number. Products must be shipped in the original or comparable packaging, shipping
and insurance charges prepaid. Symbol will ship the repaired or replacement product freight and insurance prepaid
in North America. Shipments from the US or other locations will be made F.O.B. Symbol’s manufacturing plant.
Symbol will use new or refurbished parts at its discretion and will own all parts removed from repaired products.
Customer will pay for the replacement product in case it does not return the replaced product to Symbol within 3 days
of receipt of the replacement product. The process for return and customer’s charges will be in accordance with
Symbol’s Exchange Policy in effect at the time of the exchange.
Customer accepts full responsibility for its software and data including the appropriate backup thereof.
Repair or replacement of a product during warranty will not extend the original warranty term.
Symbol’s Customer Service organization offers an array of service plans, such as on-site, depot, or phone support,
that can be implemented to meet customer’s special operational requirements and are available at a substantial
discount during warranty period.
General
Except for the warranties stated above, Symbol disclaims all warranties, express or implied, on products furnished
hereunder, including without limitation implied warranties of merchantability and fitness for a particular purpose. The
stated express warranties are in lieu of all obligations or liabilities on part of Symbol for damages, including without
limitation, special, indirect, or consequential damages arising out of or in connection with the use or performance of
the product.
Seller’s liability for damages to buyer or others resulting from the use of any product, shall in no way exceed the
purchase price of said product, except in instances of injury to persons or property.
Some states (or jurisdictions) do not allow the exclusion or limitation of incidental or consequential damages, so the
proceeding exclusion or limitation may not apply to you.
Service Information
Before you use the unit, it must be configured to operate in your facility’s network and run your applications.
If you have a problem running your unit or using your equipment, contact your facility’s Technical or Systems Support.
If there is a problem with the equipment, they will contact the Symbol Support Center:
Regulatory Information
Radio Frequency Interference Requirements
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help.
Radio Frequency Interference Requirements - Canada
This device complies with RSS 210 of Industry & Science Canada. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference and (2) this device must accept any interference
received, including interference that may cause undesired operation.
This Class B digital apparatus complies with Industry Canada Standard ICES-003.
Cet appareil numérique de la classe B est conform à la norme NMB-003 d’Industrie Canada.
CE Marking and European Union Compliance
Products intended for sale within the European Union are marked with the CE Mark which indicates
compliance to applicable Directives and European Normes (EN), as follows. Amendments to these
Directives or ENs are included:
Applicable Directives
• Electromagnetic Compatibility Directive 89/336/EEC
• Low Voltage Directive 73/23/EEC
Applicable Standards
• EN 55022:1998, Limits and Methods of Measurement of Radio Disturbance Characteristics of Information
Technology Equipment
• EN 55024:1998; Information Technology equipment - Immunity characteristics - Limits and methods of mea-
surement
• IEC 1000-4-2:1995; Electromagnetic compatibility (EMC); Part 4:Testing and measurement techniques; Sec-
tion 4.2:Electrostatic discharge immunity test
• IEC 1000-4-3:1997; Electromagnetic Compatibility (EMC); Part 4:Testing and measurement techniques; Sec-
tion 3. Radiated, radio frequency, electromagnetic field immunity test.
• IEC 1000-4-4:1995; Electromagnetic compatibility (EMC); Part 4: Testing and measurement techniques; Sec-
tion 4:Testing electrical fast transient,/Burst immunity.
• IEC1000-4-5:1995; Electromagnetic compatibility (EMC), Part 4: Testing and measurement techniques; Sec-
tion 5: Surge Immunity
• IEC 1000-4-6:1996; Electromagnetic compatibility (EMC), Part 4:Testing and measurement techniques; Sec-
tion 6: Immunity to conducted disturbances, induced by radio frequency fields.
• IEC 1000-4-11:1994; Electromagnetic compatibility (EMC), Part 4: Testing and measurement techniques; Sec-
tion 11: Voltage Dips, Short Interruptions, and Voltage Variations.
• EN 60 950 + A1+ A2 + A3 + A4 + A11 - Safety of Information Technology Equipment Including Electrical Busi-
ness Equipment
• EN 60 825-1 (EN 60 825) - Safety of Devices Containing Lasers
Laser Devices
Symbol products using lasers comply with US 21CFR1040.10, and IEC825-1:1993, EN60825-1:1994+A11:1996. The
laser classification is marked on one of the labels on the product.
Class 1 Laser devices are not considered to be hazardous when used for their intended purpose. The following
statement is required to comply with US and international regulations:
Caution
: Use of controls, adjustments or performance of procedures other than those specified herein may result in
hazardous laser light exposure.
Class 2 laser scanners use a low power, visible light diode. As with any very bright light source, such as the sun, the
user should avoid staring directly into the light beam. Momentary exposure to a Class 2 laser is not known to be
harmful.
In accordance with Clause 5, IEC 0825 and EN60825, the following information is provided to the user:
ENGLISH
HEBREW
CLASS 1
CLASS 1 LASER PRODUCT
CLASS 2
LASER LIGHT
DO NOT STARE INTO BEAM
CLASS 2 LASER PRODUCT
DANISH
ITALIAN
KLASSE 1
KLASSE 1 LASERPRODUKT
CLASSE 1
PRODOTTO AL LASER DI CLASSE 1
KLASSE 2
LASERLYF
CLASSE 2
LUCE LASER
SE IKKE IND I STRÅLEN
NON FISSARE IL RAGGIOPRODOTTO
KLASSE 2 LASERPRODUKT
AL LASER DI CLASSE 2
DUTCH
NORWEGIAN
KLASSE 1
KLASSE-1 LASERPRODUKT
KLASSE 1
LASERPRODUKT, KLASSE 1
KLASSE 2
LASERLICHT
KLASSE 2
LASERLYS IKKE STIRR INN I LYSSTRÅLEN
NIET IN STRAAL STAREN
LASERPRODUKT, KLASSE 2
KLASSE-2 LASERPRODUKT
FINNISH
PORTUGUESE
LUOKKA 1
LUOKKA 1 LASERTUOTE
CLASSE 1
PRODUTO LASER DA CLASSE 1
LUOKKA 2
LASERVALO
CLASSE 2
LUZ DE LASER NÃO FIXAR O RAIO LUMINOSO
ÄLÄ TUIJOTA SÄDETTÄ
PRODUTO LASER DA CLASSE 2
LUOKKA 2 LASERTUOTE
FRENCH
SPANISH
CLASSE 1
PRODUIT LASER DE CLASSE 1
CLASE 1
PRODUCTO LASER DE LA CLASE 1
CLASSE 2
LUMIERE LASER
CLASE 2
LUZ LASER
NE PAS REGARDER LE RAYON FIXEMENT
NO MIRE FIJAMENTE EL HAZ
PRODUIT LASER DE CLASSE 2
PRODUCTO LASER DE LA CLASE 2
GERMAN
SWEDISH
KLASSE 1
LASERPRODUKT DER KLASSE 1
KLASS 1
LASERPRODUKT KLASS 1
KLASSE 2
LASERSTRAHLEN
KLASS 2
LASERLJUS STIRRA INTE MOT STRÅLEN
NICHT DIREKT IN DEN LASERSTRAHL SCHAUEN
LASERPRODUKT KLASS 2
LASERPRODUKT DER KLASSE 2
Problem
Possible Cause
Possible Solution
The scanner is not
working.
Batteries are loaded incor-
rectly.
Reload batteries. Make sure the (+) and (-) signs on the
batteries line up with the signs inside of the battery cover.
Batteries are dead.
Insert new batteries.
Hardware failure.
Call Symbol Technical Support. See Service Information.
The scanner is not
scanning or deleting
items.
The bar code may be dam-
aged.
Try a different bar code.
You are too far from or too
close to the bar code.
Move the scanner closer to or farther from the bar code.
You are scanning at an incor-
rect angle.
Change the angle until the scanner reads the bar code.
You are scanning an unsup-
ported or disabled bar code
type or that bar code type may
be disabled in the software.
Try a different bar code. Make sure the correct bar code
support is enabled.
The scanner is connected to
the PC and communication
has been established.
Scanner will not scan when the communication cable is
connected to the scanner and a host communications ses-
sion has been started. Disconnect the cable and try again.
Memory is full.
This situation is indicated by the red indicator steadily lit
and the scanner emitting a series of continuous long
beeps. Upload the scanner data to your application or
press and hold the Delete Button for 6 seconds to clear the
scanner's memory. Caution: all data will be lost by per-
forming this function.
Stored bar code infor-
mation is not transfer-
ring to the PC.
The communication cable is
not connected properly.
Check that the cable is properly connected to the scanner
and the PC.
The communication software
is not properly loaded or is
corrupt.
Check that the communication software is loaded properly
on your PC. Consult your software application guide. If
necessary, reload the communication software on the PC.
The PC serial port is not prop-
erly configured.
Consult your hardware and operating system user docu-
mentation.
LED indicator blinks
red.
Low battery
Replace batteries.
LED indicator flashes
red, green and amber
Hardware failure.
Call the Support Center or your reseller.
Specification
Value
Supported Symbologies
UPC/EAN, Code 3 of 9, Code 128, I 2 of 5, D 2 of 5, Coupon Code
Storage Capability
Approximately 150 30-character bar codes
Power Requirements
4 batteries. Recommended type:
• *Energizer EPX 76
• *Energizer 357
• Maxell SR 44W
• Rayovac 357
* For best results use ENERGIZER brand batteries.
Battery Life
5,000 scans with new batteries.
Operating Temperature
5 °C to 40 °C (41 °F to 104 °F)
Operating Humidity
0 to 95% (non-condensing)
Weight
Approximately 1.8 oz. (without batteries)
Approximately 2.7 oz. (with batteries)
Storage Temperature
-20 °C to 60 °C (-4 °F to 140 °F) (without batteries)
United States
1-800-653-5350
Canada
905-629-7226
Italy
2-484441
United Kingdom
0800 328 2424
Asia/Pacific
337-6588
Mexico
5-520-1835
Australia
1-800-672-906 Austria
1-505-5794
Netherlands
315-271700
Denmark
7020-1718
Finland
9 5407 580
Norway
66810600
France
01-40-96-52-21
Germany
6074-49020
South Africa
11-4405668
Sweden
84452900
Spain
+913244000
Latin America Sales Support
1-800-347-0178 Inside US
+1-561-483-1275 Outside US
Europe/Mid-East Distributor Operations
Contact local distributor or call
+44 208 945 7360
LASER LIGHT- DO NOT STARE INTO BEAM
630-680nm LASER 1.0 MILLIWATT MAXIMUM OUTPUT
CLASS II LASER PRODUCT
C A U T I O N
AVOID EXPOSURE-laser light is emitted from this aperture
EVITER TOUTE EXPOSITION-Lumiere laser emis par cette
IEC CLASS 1 LASER PRODUCT
LASER KLASSE 1
APPAREIL A LASER DE CLASSE 1
