22
C
R
D
2
7
0
0
-
4
2
0
0
E
Troubleshooting
Symptom
Cause
Suggested Action
LEDs do not light
when the cradle is
powered on.
Cradle is not
receiving power.
Make sure the power supply is
securely connected and receiving
power.
LED does not light
when the terminal is
inserted.
Terminal is not
seated firmly in the
cradle, or the battery
is not properly
installed in the
terminal.
Make sure the battery is properly
installed in the terminal, and reseat
the terminal in the cradle.
Attempt by the
cradle to HotSync
the terminal failed.
Terminal was
removed from the
cradle while the LED
was blinking green.
Replace the terminal in the cradle.
This allows the cradle to attempt
another synchronize.
Active Error dialog
box on terminal.
Error dialog box must be cleared on
the terminal. Use the stylus to
press “OK” on the terminal’s
touchscreen.
The cradle’s LEDs
are flashing red.
The unit could not
configure itself, or it
has lost its lease on
its IP address.
Connect the unit to an Ethernet
network with a correctly functioning
DHCP server.
LED on Power
Supply is off.
Overcurrent
condition on power
supply.
Faulty cradle or
terminal.
Remove floor power supply input
A/C voltage for 30 seconds, then
reapply power to establish the
proper power supply output
voltage.
