Bringing the Benefits of Real-Time Data Collection to the World
Sutron Corporation, 22400 Davis Drive, Sterling, Virginia 20164
15
Appendix B
Customer Service Representatives routinely handle a wide variety of questions every
day. If questions arise, please feel free to contact me or one of the Customer Service
Representatives. We are available from 8:00 am to 5:00 pm Monday through Friday
and will be happy to take your call.
We can answer most sensor and interface questions on the first call. If we cannot
quickly answer a question on an interface, we will work with you until we find a
solution.
Sometimes a problem is application related. Although we pride ourselves on handling
95% of application related questions over the phone, we maintain constant contact
with our Integrated Systems Division and Engineering Division for additional
assistance.
Introductory Training
Training is an important part of the Sutron Customer Service philosophy. The Sutron
training policy is simple---If you buy Sutron equipment, you get Sutron training!
Without the proper training, you cannot take advantage of the benefits and
advantages that Sutron equipment provides. We often supply on-site introductory
training at your facility for no charge. You provide the classroom, students,
equipment, and coffee---we'll provide the instructor.
On-Site Visits
Of course not all problems can be fixed over the phone. Sometimes a customer needs
an on-site technician to identify site related problems or troubleshoot a network.
Sutron can provide these services at a reasonable cost. Call for details.
If you would
like to learn more about Sutron products email
Thanks again for your order,
Paul Delisi
Customer Service Manager
Sutron Corporation
