Our Canopro lite Instant Shelter frame is covered by 2 years manufacturing
warranty, starting from the date of purchase.
We keep a comprehensive list of spare parts in stock ready to ship
should you need them.
Courier charges will be applicable to any warranty claims. Proof of purchase and
photographic evidence will be required.
The canopy and side wall material is covered under the 12 months
manufacturer’s warranty. This covers faults. It does not cover tears, rips or damage
caused through use, improper storage/transportation or weather.
The canopy and side walls are have been UV treated, however any material used out-
side in the elements will fade over time and this comes within normal wear and tear.
Our manufacturer’s warranty cover defects and faults, it does not cover misuse,
weather damage, improper assembly and disassembly or reasonable wear and tear.
Should you believe you have a manufacturing fault on your Instant Shelter you must:
•
Contact Surf & Turf Instant Shelters immediately, either by phone or email.
•
Provide photographic evidence of the fault via email
•
Surf & turf Instant Shelters at our discretion, will then either repair or replace
the item if we believe it is in fact faulty.
•
Delivery/collection charges are applicable to any warranty claims.
1.2 The goods must be returned to Surf & Turf within 7 working days from receipt
of delivery. We will process a full refund within 30 days following a quality
controlled inspection.
1.3 If a non-fault return, please note: It is the responsibility of the customer to
ensure that the goods are returned to Surf & Turf in such condition that they
can be returned to stock. Therefore, they should remain in their original
condition and in our packaging and must be unused.
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