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12.1

12.2

Warranty
and
after-sales
information


Warranty
and
after-sales
information


PARTS
COVERED
BY
THE
WARRANTY

SURRON
 warrants
 to
 the
 customer
 that
 the

motorcycle
 is
 defect-free
 both
 in
 terms
 of
 material

and
 workmanship
 from
 the
 factory.
 Any
 part
 found

to
 be
 defective
 during
 the
 motorcycles
 stated

warranty
 period
 subject
 to
 the
 limitations
 of
 this

warranty
 policy
 will
 be
 repaired
 or
 replaced
 free
 of

charge.

WARRANTY
LABOUR
COVERAGE

Labour
 to
 replace
 parts
 that
 are
 covered
 in
 the

SURRON
warranty,
which
are
found
to
be
defective
in

material
 or
 workmanship,
 is
 no
 charge
 to
 the

original
 purchaser.
 Warranty
 repairs
 must
 be
 done

only
with
the
authorization
of
SURRON.


GENERAL
EXCLUSIONS
FROM
WARRANTY

This
 warranty
 does
 not
 cover
 any
 failures
 resulting

from,
or
caused
by:

1.Lack
 of
 proper
 maintenance
 or
 contrary
 to
 the

requirements
described
in
the
Owner’s
Manual.

2.Modification,
 alterations,
 and
 installation
 of
 parts

that
 are
 not
 genuine
 SURRON
 parts
 or
 supplied
 as

original
equipment.

3.Parts
or
components
damaged
by
use
or
operation


under
 abnormal
 circumstances,
 damages
 due
 to

accident,
 collision,
 abuse,
 neglect
 or
 exceeded
 use

like
Competition
level.

4.Modification,
 alterations,
 and
 installation
 of
 not

genuine
 SURRON
 or
 SURRON
 authorized
 Power

System
like
motor,
gearbox,
battery
and
MCU.

5.Normal
 wear
 components,
 including
 but
 not

limited
 to,
 the
 following:
 tires,
 brake
 components,

drive
chain,
handle
grips,
all
bearings,
all
seals,
all

transmission
 gear,
 suspension
 valving/seals,
 all

sprockets,
foot
pegs
and
seat.

6.Damage,
 malfunctions,
 or
 performance
 problems

caused
 by
 continued
 operation
 of
 the
 motorcycle

after
an
error
code
shown
or
other
warning
indicates

a
mechanical
or
operational
problem

7.Misuse,
 such
 as,
 but
 not
 limited
 to,
 using
 not

suitable
lubricants
and
coolants
etc.


8.Damages
or
malfunctioned
to
the
component
and

electric
system
due
to
owner
installing
non
genuine

SURRON
parts
or
replacement
parts
not
approved
by

SURRON.


9.Damages
 to
 the
 paint,
 coatings
 or
 corrosion
 of

metal
 parts
 due
 to
 external
 influences
 such
 as

stones,
 salt.
 Fading
 or
 painted
 or
 metal
 coated


CONDITION
OF
WARRANTY

SURRON
 hereby
 warrants
 new
 SURRON
 bike

purchased
from
an
authorized
SURRON
dealer
to
be

free
 from
 defect
 in
 materials
 and
 workmanship
 for

the
 period
 of
 time
 stated
 herein,
 subject
 to
 certain

limitations
stated
herein.
This
warranty
applies
only

if
the
bike
has
been
properly
set-up
and
serviced
for

pre-delivery
 by
 an
 authorized
 SURRON
 dealer.
 The

warranty
 applies
 only
 if
 the
 motorcycle
 has
 been

operated
 and
 maintained
 in
 accordance
 with
 the

owner’s
 manual
 or
 other
 SURRON
 literature

delivered
 with
 the
 bike.
 This
 warranty
 is
 void
 if
 the

ONLINE
 OWNER’S
 REGISTRATION/
 DEALER
 PRE-
DELIVERY
INSPECTION
has
not
been
completed
in
full

and
entered
into
SURRON
Distributor
website
within

7
days
of
purchase
by
the
original
selling
dealer.


PERIOD
OF
WARRANTY
FOR
SURRON

MOTORCYCLES

Duration:
 12months
 (24
 months
 for
 battery
 only)

from
 date
 of
 purchase
 or
 5,000miles,
 whichever

comes
first.

Limitations:
 This
 warranty
 is
 not
 transferable
 and

applies
to
the
original
purchaser
only.




Applies
 to:
 Storm
 Bee
 All
 Terrain


 Storm
 Bee

(R),







Enduro

(E)

Off-road
 used
 motorcycles
 but
 not
 used
 in

Competition:

Duration:
6
months
from
date
of
purchase.

Limitations:
 This
 warranty
 is
 not
 transferable
 and

applies
to
the
original
purchaser
only.

Applies
 to:
 Storm
 Bee
 Enduro
 (E),
 
 Storm
 Bee
 Off-
Road
(F)

Competition
 motorcycles
 or
 any
 other
 SURRON

models
used
in
Competition:

Duration:
30
days
from
date
of
purchase.

Limitations:
 This
 warranty
 is
 not
 transferable
 and

applies
to
the
original
purchaser
only.

Applies
 to:
 Storm
 Bee
 Enduro
 (E),
 Storm
 Bee
 Off-
Road
(F)

Any
 SURRON
 motorcycle
 utilized
 commercially
 in

connection
 with
 generating
 income
 and/or
 is

commercially
 licensed
 or
 tagged
 (e.g.,
 Rental,

Wholesale
 etc.,)
 during
 the
 warranty
 period
 will
 be

covered
 for
 30
 days
 from
 the
 date
 of
 purchase.The

warranty
period
is
effective
on
the
date
of
purchase

by
the
Original
Purchaser
and
remains
in
effect
only

as
stated
above.

Содержание STORM BEE E 2022

Страница 1: ...e to read this manual carefully and all safety labels before riding This manual contains the most current product information available at the time of printing your motorcycle may look and setup diffe...

Страница 2: ...ase reduce the riding speed by using the throttle to decelerate instead of pulling the brake lever When you re riding the STORM BEE if the motorcycle is moving and the throttle is in the idle position...

Страница 3: ...re indicator 7 4 ABS Anti lock braking system 7 5 Front fork adjustment 7 7 Rear shock adjustment 7 9 Power management 8 1 Battery Pack 8 1 Power and charging 8 2 Power system management 9 1 power sys...

Страница 4: ...1 Safety Interlock 11 2 Storm bee Precautions 11 2 System warning message 11 3 General troubleshooting 11 7 Warranty and after sales information 12 1 Limited Warranty conditions 12 1 Warranty period f...

Страница 5: ...eration or maintenance of your motorcycle please contact the after sales service department of Sur ron at service qiulongtech com Transporting It is highly recommended that the electric motorcycle be...

Страница 6: ...ything in the check before ride section on page 7 1 and the charge level of the battery pack as indicated on the dashboard display charge indicator It is important to keep your motorcycle properly mai...

Страница 7: ...cycle for a few hours prior to your next ride The battery pack will be damaged if it is stored for a long time under low power _____________CAUTION_____________ Only charge the STORM BEE battery pack...

Страница 8: ...for different sale region models A VIN label Australia certification label B VIN label North American certification label C VIN label European Union certification label D Tire and loading information...

Страница 9: ...ction on page 6 1 F Dashboard For description and operation see Display and 3 1 3 2 E B C D N F G A A I J H M K L Indicator on page 4 1 and Feature Setting on page 5 1 G Key Switch Steering Lock For d...

Страница 10: ...flat firm surface otherwise the motorcycle could fall over causing damage E B C D F A H I G Operation and Component Locations Operation and Component Locations E Brake Tail License plate Light For Bra...

Страница 11: ...stem Management on page 9 1 C Motor and Reduction gearbox For description and operation see Power System Management on page 9 1 A Temperature Sensor Monitoring the temperature of the MCU will activate...

Страница 12: ...ng mode 1 2 3 corresponding to the Riding mode of ECO RAIN and SPORT The Riding mode button is located on the right handlebar assembly For description and operation see Feature Introduction on page 6...

Страница 13: ...eration Slip Regulation feature is turned on and off by the ASR switch and the ASR indicator turns on and off accordingly When the Acceleration Slip Regulation ASR feature of the motorcycle is in the...

Страница 14: ...on with the dashboard off and turn the key switch ON whilst still holding the SEL button for more than 2s with the dashboard in its normal operating Then enter into the transmission ratio setting mode...

Страница 15: ...he tilt protrction in off road environment to avoid the loss of power due to the triggering of tilt protection when performancing some jump tricks B A System Feature Setting Example The factory stock...

Страница 16: ...en display A1 A3 please refer to page 5 4 for the specific setting method D Headlight high low beam switch When the switch is pressed the headlight changes from low beam to high beam It remains in the...

Страница 17: ...e mode releasing the R S button will instantly cut off the power Only when the R S button is released and the throttle is reset to zero will the reverse mode be exited and the forward gear mode will b...

Страница 18: ...switch must be in the OFF position so that the whole motorcycle is in no power condition Do not change the installation steps of the charging plug and the discharge plug at will As the battery pack ar...

Страница 19: ...le freely Tyre Check the tire pressure and tread depth of the tires Check the cold tire pressure maintain the correct tire pressure and check for damage and abnormal wear of the tire As described on p...

Страница 20: ...ght on the dashboard will light up and twist throttle inward counter clockwise to increase the speed when the throttle is rotated outwards the motorcycle speed decreases Braking The brake levers are l...

Страница 21: ...BS switch is pressed the ABS warning light flashes at a frequency of 1 2 times sec but when the ABS switch is pressed for more than 30s the ABS warning light is always on 5 When the ABS is in the diag...

Страница 22: ...ance of front fork in different brands may be different please refer to the actual product ____________Caution____________ The appearance of front fork in different brands may be different please refe...

Страница 23: ...preload on the spring and rotate the adjusting ring B clockwise to increase the preload of the spring Note The appearance of rear shock absorber in different brands may be different please refer to th...

Страница 24: ...ing temperature inside the battery pack is 60 C If the internal temperature of the battery pack exceeds this temperature it can only be charged after cooling to below 60 C If the battery pack is disch...

Страница 25: ...mble the reduction gearbox without permission 3 The MCU is a precision high voltage electronic component Incorrect wiring may cause damage to the MCU Do not disassemble the MCU and cable without permi...

Страница 26: ...equired maintenance schedule that follows specifies how often you should have your electric motorcycle serviced and what items need attention If you do not feel capable of performing a given task or n...

Страница 27: ...agon socket M8 40 Hexagon socket M8 35 Hexagon angebolts M14 1 5 20 Hexagon socket pan headstep screws M8 30 Hexagon socket countersunk M8 25 Hexagon ange bolts M10 72 Hexagon ange bolts M10 108 T Sha...

Страница 28: ...aintenance but need to be recharged from time to time When not in use for a long time please charge the battery pack to about 60 80 of the power storage You will need to check the remaining power ever...

Страница 29: ..._Warning____________ If the parking brake cannot effectively lock the rear wheels please contact an authorized dealer or after sales service in time A already use other liquids instead the liquid cool...

Страница 30: ...this time the coolant level should be above the marking line B of the highest level of the tank 3 If the coolant level not reach the marking line B please add the coolant in time Check above for the...

Страница 31: ...2 for the inspection and maintenance of the chain 1 Keep the chain and sprockets clean 2 Check the chain wear tightness and lubrication 1 Use a stand to raise the motorcycle so that the rear wheel ha...

Страница 32: ...uts C to fix the position of the adjusting bolt B 7 Test ride a motorcycle 8 After the trial ride please recheck whether the chain is adjusted correctly and re adjust if necessary Headlight adjustment...

Страница 33: ...hen cleaning the dashboard board it is easier to scratch than other parts of the motorcycle 3 After cleaning rinse the motorcycle thoroughly with water to remove all detergent residues 4 Dry the motor...

Страница 34: ...box The low voltage fuse box is located at the left rear of the steering column The fuse has a protective cover which must be opened first to access the fuse To open the cover press down firmly on the...

Страница 35: ...w 20 C it s the standard specified by the battery manufacturer It is recommended to store the Storm Bee Electric Motorcycle in a suitable temperature environment It can be stored in thr following cond...

Страница 36: ...elf first and then use Class D fire extinguisher to put out the fire When the flame is out use plenty of water or a water based fire extinguisher to cool it down System warning message When a fault is...

Страница 37: ...ike and contact manufacturer or authorized dealer Stop using the bike and wait until the temperature back to working condition 11 4 11 5 ERROR CODE ER 025 ER 030 ER 031 ER 037 ER 038 ER 040 ER 041 ER...

Страница 38: ...109 ER 110 ER 111 ER 112 ER 113 ER 114 ER 115 AL 116 AL 117 AL 118 ER 127 AL 128 ER 129 ERROR DISCRIPTION MCU sampling error MCU over temperature protection level 2 Motor over temperature protection l...

Страница 39: ...rottle Check MCU plug Check motor hall plug Replace MCU Replace motor Contact manufacturer or authorized dealer to repair battery Contact manufacturer or authorized dealer to repair battery wait until...

Страница 40: ...RRON parts or replacement parts not approved by SURRON 9 Damages to the paint coatings or corrosion of metal parts due to external influences such as stones salt Fading or painted or metal coated COND...

Страница 41: ...any company or Warranty and after sales information person to create a liability or any warranty obligation on its own behalf SURRON in its sole discretion will make the final disposition of any comp...

Страница 42: ...ied with a warranty decision please write e mail to the following address service qiulongtech com Note We will complete the warranty work as soon as possible but not responsible for delays in work cau...

Страница 43: ...maintenance record has beencompleted Use the space Remark to record issues you want toremind yourself about or mention at the next service 100KM Maintenance Record Sheet Remark Performed by Date Odome...

Страница 44: ...2000KM 13 3 13 4 1000KM Maintenance Record Sheet Maintenance Record Sheet Remark Remark Performed by Date Odometer reading Performed by Date Odometer reading Schedule Schedule...

Страница 45: ...months 10000KM 12 13 5 13 6 5000KM Maintenance Record Sheet Maintenance Record Sheet Remark Remark Performed by Date Odometer reading Performed by Date Odometer reading Schedule Schedule...

Страница 46: ...ule 13 7 13 8 After sales services record sheet 1 2 3 4 5 Odometer reading warranty item Performed by Date Remark After sales services record sheet 6 7 8 9 10 Odometer reading warranty item Performed...

Страница 47: ...e BLDC motor FOC sine wave controller 10KW 22 5KW 520N m 110km h 100Km 50km h 90V 48Ah lithium ion removable battery pack 4h aluminum forged frame Eco Rain Sport mode Turbo mode Dimension Ground clear...

Страница 48: ...13 11 V1 0...

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