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Chapter 7: Troubleshooting and Support
7.3 CMOS Clear
To clear the saved system setup configuration stored in the CMOS chip, press either the Clear
CMOS button located next to the
on the I/O back panel. For details, see
7.4 Where to Get Replacement Components
If you need replacement parts for your system, to ensure the highest level of professional
service and technical support, purchase exclusively from our Supermicro Authorized
Distributors/System Integrators/Resellers. A list can be found at:
.
Click the "Where to Buy" tab.
7.5 Reporting an Issue
Technical Support Procedures
Before contacting Technical Support, please take the following steps. If your system was
purchased through a distributor or reseller, please contact them for troubleshooting services.
They have the best knowledge of your specific system configuration.
1. Please review the
on our website before contacting Technical Support.
2.
BIOS upgrades can be downloaded from our website.
Note
: Not all BIOS can be flashed
depending on the modifications to the boot block code.
3. If you still cannot resolve the problem, include the following information when contacting
us for technical support:
•
System, motherboard, and chassis model numbers and PCB revision number
•
BIOS release date/version (this can be seen on the initial display when your system
first boots up)
•
System configuration
An example of a Technical Support form is posted on our
. Distributors: For immediate
assistance, please have your account number ready when contacting our technical support
department by email.
