SunnyBrook Mobile Scout Titan 2006, Руководство пользователя

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Obtaining Service
Make an Appointment
Always make an appointment in advance with the service
center. Schedule as far in advance as possible, then confirm
the appointment as the date approaches. Do not show up
without an appointment for service and expect that the
service center will be able to “fit you in”. Arriving without
an appointment may cause additional aggravation when
your request is met with “I’m sorry but our schedule is
full for the next four weeks.”
Preparation for an Appointment
If you have made an appointment to have warranty service,
be sure to have the correct papers with you. Take your
Warranty Registration paperwork and owner’s packet with
you to your appointment. Not all work to be performed
may be covered by the warranty. Keep a maintenance log
of your trailer’s service history. This can often provide a
clue to the current problem.
Prepare A List . . .
Make a written list of your trailer’s problems or the specific
work you would like completed. If you’ve had an accident,
or work done that is not on your maintenance log, let the
service advisor know. Don’t keep secrets.
Be Reasonable With Requests . . .
If you list a number of items, and you must have your
trailer by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. Please
do not expect to add to the list for service beyond what
you have previously scheduled when you arrive for your
appointment. Even though the service center may be able
to complete the additional requests, their schedule has been
determined based or your original request.
If You Need Assistance . . .
SunnyBrook RV and our dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
Your selling dealer is best equipped and most anxious to
provide prompt resolution for any warranty issue or related
matter that you may experience. SunnyBrook RV dealers
have the facilities, trained technicians, special tools and
the latest information to assure your trailer is fixed
correctly and in a timely manner.
If special circumstances arise, always talk to your dealer’s
service manager first. Most matters can be resolved with
this process. If for some reason your are still not satisfied,
talk to the general manager or owner of the dealership.
They want to know if you need assistance. If your
dealership is unable to resolve the concern, you may
contact SunnyBrook Customer Service.
Any communication to SunnyBrook Customer Service
should include the following information:
q
Owner’s Name and Address
q
Owner’s Telephone Number
q
Dealership Name
q
Trailer Identification Number
q
Trailer delivery date
Inspecting Repairs
SunnyBrook RV and your servicing dealer want you
to be satisfied with any repair. After a repair is per-
formed, inspect the workmanship carefully. Check
your service list and go over the repairs with the ser-
vice center representative. Once satisfied, sign the
SunnyBrook RV claim form. In the event a problem
should reoccur after you have left the dealership, con-
tact the repair center or SunnyBrook RV as soon as
possible, so that the situation can be resolved in a
timely manner.
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