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10
Troubleshooting
Lethal voltages are present inside the inverter when a fault occurs.
Only qualified personnel can perform the troubleshooting described in this chapter.
Qualified means that the operator has received professional training on devices
troubleshooting.
Do not perform any troubleshooting other than that specified in this manual.
Respect all safety instructions during troubleshooting.
Disconnect all AC and DC Switches and external power supplies before
troubleshooting.
Should any questions or doubts arise that are not covered by this manual, please contact us.
If you provide our customer service assistant the following information, it will be of great help
for us to diagnose and solve the problem in your system:
Type of inverter
Serial number of the inverter
Manufacturer, model and configuration of the PV arrays connected to the inverter
Inverter communication solution
Fault and brief description of the fault phenomenon
A picture of the fault if necessary
10.1
Fault Checking
If any power output anomaly is observed, you may check the following items before contacting
Sungrow.
Open-circuit voltage of the PV arrays
State of the emergency stop button
Power limitation state
10.2
Fault and Troubleshooting of LED
LED state
Description
No LED is on
Disconnect the AC/DC voltage for 5 minutes. Reconnect the AC/DC
voltage.
If the LEDs keep off, repair or replace them.
Contact Sungrow if the malfunction cannot be removed following
these instructions.
Содержание SG500MX
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