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4-1

C H A P T E R

4

Diagnostics and Troubleshooting

This chapter describes how to check the status of the controller module and
diagnose problems using the LEDs. It also contains troubleshooting tables to resolve
hardware problems.

■

Checking the Controller Module LEDs—page 4-2

■

Checking the Front Panel LEDs—page 4-3

■

Checking the Controller LEDs—page 4-4

■

Checking the LEDs on the Rear of the Controller Module—page 4-8

■

Checking the Battery Label—page 4-9

■

Troubleshooting—page 4-10

Содержание StorEdge A3000

Страница 1: ...Alto CA 94303 4900 USA 650 960 1300 Fax 650 969 9131 Sun StorEdge A3500 A3500FC Controller Module Guide Part No 805 4980 11 August 1999 Revision A Sun Microsystems Inc Send comments about this docume...

Страница 2: ...t 1999 Sun Microsystems Inc 901 San Antonio Road Palo Alto CA 94303 4900 Etats Unis Tous droits r serv s Ce produit ou document est prot g par un copyright et distribu avec des licences qui en restrei...

Страница 3: ...may void the authority granted to the user by the FCC to operate this equipment FCC Class B Notice This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditio...

Страница 4: ...nt Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada DOC Class B Notice Avis DOC Classe B This Class B digital apparatus...

Страница 5: ...atory compliance of a modified Sun product Placement of a Sun Product Caution Do not block or cover the openings of your Sun product Never place a Sun product near a radiator or heat register Failure...

Страница 6: ...Stecken Sie auf keinen Fall irgendwelche Gegenst nde in ffnungen in den Ger ten Leitf hige Gegenst nde k nnten aufgrund der m glicherweise vorliegenden gef hrlichen Spannungen einen Kurzschlu verursa...

Страница 7: ...n die Batterie au erhalb des Ger ts zu laden Batterie nicht ins Feuer werfen Ordnungsgem entsprechend den vor Ort geltenden Vorschriften entsorgen Geh useabdeckung Sie m ssen die obere Abdeckung Ihres...

Страница 8: ...i Attention tous les cordons d alimentation n ont pas forc ment la m me puissance nominale en mati re de courant Les rallonges d usage domestique n offrent pas de protection contre les surcharges et n...

Страница 9: ...nstrucciones Encendido Aplica la alimentaci n de CA al sistema Seg n el tipo de interruptor de encendido que su equipo tenga es posible que se utilice uno de los siguientes s mbolos Apagado Elimina la...

Страница 10: ...rse cerca del enchufe de forma que este ltimo pueda ser f cil y r pidamente accesible No conecte el cable de alimentaci n cuando se ha retirado la fuente de alimentaci n del chasis del sistema Paquete...

Страница 11: ...rements of the Low Voltage Directive 73 23 EEC EC Type Examination Certificates EN60950 IEC950 1993 TUV Rheinland Certificate S9677494 1 EN60950 w Nordic Deviations CB Scheme Certificate UL1195 142277...

Страница 12: ...xii Sun StorEdge A3500 A3500FC Controller Module Guide August 1999...

Страница 13: ...onents 1 6 1 2 1 Array Controllers 1 6 1 2 2 Interfaces to the Host System 1 7 1 3 Power System 1 8 1 3 1 Battery Unit 1 8 1 3 2 Power Supplies 1 9 1 4 Cooling System 1 11 1 4 1 Controller Fan 1 11 1...

Страница 14: ...ontroller Module and System 3 2 3 2 Powering Off the Controller Module and System 3 3 4 Diagnostics and Troubleshooting 4 1 4 1 Checking the Controller Module LEDs 4 2 4 1 1 Checking the Front Panel L...

Страница 15: ...icing Other Components 6 1 6 1 Replacing SCSI Cables 6 2 6 2 Replacing Fibre Optic Cables 6 2 6 3 Determining a Controller Failure 6 4 6 3 1 Removing and Replacing a Controller 6 5 6 3 2 Upgrading a S...

Страница 16: ...1 8 1 Determining a Fan Failure 8 2 8 2 Replacing the Controller Fan 8 3 8 3 Replacing the Power Supply Fan 8 5 A Illustrated Parts Breakdown A 1 A 1 List of Replacement Parts A 2 A 2 Illustrations o...

Страница 17: ...ly Canister 1 9 FIGURE 1 9 Power Supply Housing 1 10 FIGURE 1 10 Controller Fan 1 11 FIGURE 1 11 Power Supply Fan Canister 1 12 FIGURE 2 1 Connecting the AC Power Cord 2 3 FIGURE 2 2 Installation Work...

Страница 18: ...Unit Service Label 4 9 FIGURE 5 1 Removing the Front Panel 5 2 FIGURE 5 2 SCSI Cables and Power Cords on Back of SCSI Controller Module 5 4 FIGURE 5 3 Fibre Optic Cables on Front of FC AL Controller M...

Страница 19: ...Card Cage Screws 7 14 FIGURE 7 10 Battery and Power Harnesses on a SCSI Controller Module 7 15 FIGURE 7 11 Removing the Controller Card Cage 7 16 FIGURE 8 1 Removing the Controller Fan Canister 8 3 FI...

Страница 20: ...xx Sun StorEdge A3500 A3500FC Controller Module Guide August 1999...

Страница 21: ...Power to Controller Module 4 10 TABLE 4 7 No Power to Part of Controller Module 4 11 TABLE 4 8 Controller Module Fault LEDs Are On 4 12 TABLE 4 9 Battery Is Weak or Dead 4 14 TABLE 4 10 Write Cache Fu...

Страница 22: ...xxii Sun StorEdge A3500 A3500FC Controller Module Guide August 1999...

Страница 23: ...nced system administrator Using UNIX Commands This document does not contain information on basic UNIX commands and procedures such as shutting down the system booting the system and configuring devic...

Страница 24: ...s You have mail AaBbCc123 What you type when contrasted with on screen computer output su Password AaBbCc123 Book titles new words or terms words to be emphasized Command line variable replace with a...

Страница 25: ...ement Guide 805 7854 Sun StorEdge Expansion Cabinet Installation and Service Manual 805 3067 Sun StorEdge RAID Manager 6 1 1 Update 2 Release Notes 805 3656 Sun StorEdge RAID Manager 6 1 1 Installatio...

Страница 26: ...Web You can browse the docs sun com archive or search for a specific book title or subject at http docs sun com Sun Welcomes Your Comments We are interested in improving our documentation and welcome...

Страница 27: ...and its components For information on the drive trays and the expansion cabinet refer to the documents that you received with that equipment Controller Module page 1 2 SCSI and FC AL Components page...

Страница 28: ...ctions as well The Sun StorEdge A3500FC controller module FIGURE 1 2 is similar in design and functionality to the A3500 controller module It is also intended for installation and integration into Sun...

Страница 29: ...Chapter 1 Product Overview 1 3 FIGURE 1 1 A3500 Controller Module Front View FIGURE 1 2 A3500FC Controller Module Front View Front panel System level LEDs...

Страница 30: ...controller module FIGURE 1 3 System level LEDs which indicate the overall status of the controller module and its components They are located on the left side of the front panel See TABLE 4 1 on page...

Страница 31: ...GURE 1 4 Controller Module Rear Components The LEDs on the rear of the controller module indicate the status of the individual components within the unit There are two LEDs on the power supply fan can...

Страница 32: ...two fibre optic cables Five drive tray SCSI cables Up to four SCSI terminators 1 2 1 Array Controllers The controller module contains two array controllers two SCSI controllers or two FC AL controller...

Страница 33: ...and the Sun StorEdge RAID Manager User s Guide for controller configuration and other software related information 1 2 2 Interfaces to the Host System Both controllers connect into the back panel the...

Страница 34: ...abels The Caution label contains weight and length information for safe removal and installation purposes The Battery Support Information label contains three dates for maintenance purposes The Batter...

Страница 35: ...u must replace the entire canister every two years Caution The battery unit weighs approximately 24 pounds Be prepared to support its weight if you remove it from the chassis 1 3 2 Power Supplies Two...

Страница 36: ...t to the power interface board which provides electrical connections between the power supplies and the other components in the chassis The interface board is part of the power supply housing a modula...

Страница 37: ...ntroller canisters If one fan fails the other continues to operate providing sufficient air circulation until you can replace the unit The controller fan goes into a slot on the front of the controlle...

Страница 38: ...ficient air circulation to prevent the power supplies from overheating until you can replace the entire power supply fan canister The power supply fan canister goes into a slot on the rear of the cont...

Страница 39: ...ram for configuring monitoring and troubleshooting the disk arrays on your system As part of the overall disk management system the controller module supports the following disk array elements and con...

Страница 40: ...1 14 Sun StorEdge A3500 A3500FC Controller Module Guide August 1999...

Страница 41: ...e 2 25 This chapter does not include instructions for installing and configuring the Sun StorEdge RAID Manager software Once the controller module is operational refer to the Sun StorEdge RAID Manager...

Страница 42: ...ere shipped with the drive trays The cabinet and installation site meet all area environmental power and site requirements for the controller module See Appendix B for more information The host is ins...

Страница 43: ...Manual 805 3067 and to Section 2 7 Connecting the Power Cords on page 2 25 in this manual Tip After opening the rear door of the expansion cabinet be sure to remove both the front and rear trim panel...

Страница 44: ...ed in Sun system and expansion cabinets is available at the following the Web site http docs sun com Click on Hardware and then click on Rackmount Placement Matrix to view the Rackmount Placement Matr...

Страница 45: ...t host SCSI or fibre optic cables to controller module Connect power cords to controller module Complete Installation Turn on both main circuit breakers Check for Fault LEDs Replace panels on cabinet...

Страница 46: ...0 3 Identify the left mounting rail from the right one The mounting rails are not interchangeable and must be installed in the correct orientation inside the cabinet To determine which rail is which a...

Страница 47: ...the screws after making any adjustments FIGURE 2 3 Attaching the Mounting Rails to the Rear of the Cabinet b Move to the front of the cabinet and align the mounting rails horizontally behind the vert...

Страница 48: ...mmunicate The factory default ID settings for controller A and B are ID 5 and ID 4 respectively 1 Locate the 16 pins on the rear of the SCSI controller module FIGURE 2 5 or the FC AL controller module...

Страница 49: ...Chapter 2 Installation 2 9 FIGURE 2 5 Controller Module SCSI ID Settings Rear Controller B Controller A...

Страница 50: ...2 10 Sun StorEdge A3500 A3500FC Controller Module Guide August 1999 FIGURE 2 6 Controller Module FC AL ID Settings...

Страница 51: ...ly 82 pounds Tools needed 2 Phillips screwdriver Equipment needed 10 Phillips screws 1 Remove the battery canister from the controller module See Section 7 4 Replacing the Battery Unit on page 7 6 Cau...

Страница 52: ...RE 2 7 Installing the Controller Module Chassis 4 Tighten the two securing screws in each mounting rail FIGURE 2 8 FIGURE 2 8 Tightening the Securing Screws 5 Reinstall the battery canister into the c...

Страница 53: ...Guide part number 805 4981 xx Tools None Equipment SCSI bus cables SCSI drive cables terminators and tie wraps 1 Install 16 bit differential terminators to both HOST OUT connectors on the back of the...

Страница 54: ...between the host and the controller module connect the host SCSI bus cables to the HOST IN connectors Route both of the host SCSI bus cables from the bottom of the cabinet and attach them to the HOST...

Страница 55: ...lace existing array controllers with A3500 FC AL array controllers In this case you will use the equipment that was shipped with your A3500FC controller upgrade kit Equipment Two FC AL controller boar...

Страница 56: ...side of the battery canister See FIGURE 5 4 on page 5 5 5 Use a 2 Phillips screwdriver to loosen and remove the four screws that secure the chassis to the mounting rails two screws on each side at the...

Страница 57: ...17 FIGURE 2 11 Cable Clip on the Rear Mounting Rail 8 Mount another cable clip on the controller module chassis See FIGURE 2 12 for the location of the cable clip on the controller module chassis Cab...

Страница 58: ...ation of the cable clip on the mounting rail b Pull the cables from the back to the front of the expansion cabinet this step may require one person at the front and another person at the rear c Route...

Страница 59: ...Chapter 2 Installation 2 19 FIGURE 2 13 Routing the Fibre Optic Cable Avoid sharp angles minimum bend radius of 30 mm Without notch With notch...

Страница 60: ...in FIGURE 2 12 12 Slide the controller module forward Caution Do not pinch the cable between the expansion cabinet and the chassis 13 Position and tighten all screws that you loosened and removed in S...

Страница 61: ...See Section 5 1 1 Removing the Front Panel on page 5 2 Note The front panel has a new bezel to accommodate the fibre optic cables FIGURE 2 14 The Front Panel of the Controller Module Factory Configure...

Страница 62: ...e cable clip on the mounting rail b Pull the cables from the back to the front of the expansion cabinet this step may require one person at the front and another person at the rear c Route the two fib...

Страница 63: ...Chapter 2 Installation 2 23 FIGURE 2 15 Routing the Fibre Optic Cable Avoid sharp angles minimum bend radius of 30 mm Without notch With notch...

Страница 64: ...GURE 2 12 8 Slide the controller module forward Caution Do not pinch the cable between the expansion cabinet and the chassis 9 Position and tighten all screws that you loosened and removed in Step 2 a...

Страница 65: ...cords from the controller module shipping container 4 Facing the rear of the cabinet plug the power cords into AC power sequencer outlets in the cabinet Note The cords must be plugged into one or more...

Страница 66: ...2 26 Sun StorEdge A3500 A3500FC Controller Module Guide August 1999...

Страница 67: ...StorEdge A3500 A3500FC controller module on and off For information on the drive trays or expansion cabinet refer to the documents that you received with that equipment Powering On the Controller Mod...

Страница 68: ...oller module into an existing cabinet see Chapter 2 for power cabling instructions 1 Prepare to power on the Sun StorEdge A3500 A3500FC system as follows a Make sure that all the controller module can...

Страница 69: ...or software procedures require that you turn the power off A factory representative or service technician tells you to turn off the power 1 Halt all activity to the controller module Refer to the Sun...

Страница 70: ...Sun StorEdge A3500 A3500FC system go to Step 4 4 Power off the expansion cabinet Refer to your expansion cabinet documentation for instructions Powering off the expansion cabinet removes power from t...

Страница 71: ...ems using the LEDs It also contains troubleshooting tables to resolve hardware problems Checking the Controller Module LEDs page 4 2 Checking the Front Panel LEDs page 4 3 Checking the Controller LEDs...

Страница 72: ...Controller Module LEDs The controller module LEDs indicate the status of the overall controller module and the components within the controller module It is important that you check all LEDs on the co...

Страница 73: ...mal operating conditions FIGURE 4 1 LEDs on the Front Panel TABLE 4 1 Front Panel LEDs Under Normal Operating Conditions LED Type Color State Description Power Green On Power is being supplied to cont...

Страница 74: ...trollers depends on how your system is configured An active controller does not have the same status LEDs lit as a passive controller See TABLE 4 3 for an interpretation of the controller status LED a...

Страница 75: ...scription Fault Amber Off If lit controller requires troubleshooting See TABLE 4 8 Power Green On Power is being supplied Heartbeat Green Blinking The controller is active Status Green On The number a...

Страница 76: ...ain lit as shown in the first column Note Refer to the Sun StorEdge RAID Manager 6 22 User s Guide for additional information regarding controller statuses TABLE 4 3 Status LED Interpretation Status L...

Страница 77: ...RE 4 3 Battery Canister LEDs TABLE 4 4 Battery Canister LEDs Under Normal Operating Conditions LED Type Color State Description Full Charge A B Green On The corresponding battery is fully charged and...

Страница 78: ...s under normal operating circumstances FIGURE 4 4 Controller Module LEDs Rear View TABLE 4 5 Power Supply and Power Supply Fan LEDs Under Normal Operating Conditions LED Type Color State Description P...

Страница 79: ...should have been entered during the system installation See Section 2 1 3 Installation Worksheet on page 2 5 Note Operate the controller module in a moderate environment between 5 C and 35 C Operating...

Страница 80: ...for controller module are off Power switches turned off 1 Turn on both controller module power switches page 3 2 2 Turn on cabinet main circuit breakers Power cords unplugged or damaged Make sure bot...

Страница 81: ...ll the controllers and fans are locked securely in place DC power harness failure Replace the DC power harnesses call service technician page 7 8 Power interface board failure Replace the power supply...

Страница 82: ...ge 7 4 Key switch turned off on expansion cabinet Turn key switch to On position Refer to expansion cabinet manual Local Remote switch on power sequencer set to the wrong state Change switch setting R...

Страница 83: ...Replace failed controller page 6 5 Controller back panel failure Replace the controller card cage call service technician page 6 1 0 Both Controller and Fan Fault LEDs on front panel and canister Fan...

Страница 84: ...y harness call service technician page 7 14 Battery is not fully charged Check the battery status again after 12 hours recharge may take that long TABLE 4 10 Write Cache Function Is Not Working Proper...

Страница 85: ...Loose or defective SCSI or fibre optic cables Check cables and connectors between the host controller module and drive trays page 6 2 Controller or other hardware failure 1 Check for a Fault LED on th...

Страница 86: ...4 16 Sun StorEdge A3500 A3500FC Controller Module Guide August 1999...

Страница 87: ...he expansion cabinet Refer to your expansion cabinet document for instructions on side panel removal Front Panel of Controller Module page 5 2 Removing the Front Panel page 5 2 Replacing the Front Pan...

Страница 88: ...page 6 10 Battery unit page 7 6 Controller fan canister page 8 3 5 1 1 Removing the Front Panel Note The front panel has been changed slightly for routing the fiber optic cables 1 Grasp the front lowe...

Страница 89: ...people to remove and lift the controller module Use care to avoid injury A fully loaded controller module weighs approximately 82 pounds 1 Stop all controller module and SCSI or Fibre Channel bus acti...

Страница 90: ...able as you disconnect it host 1 drive tray 5 and so forth for reassembly later FIGURE 5 2 SCSI Cables and Power Cords on Back of SCSI Controller Module 6 Disconnect all fibre optic cables from the co...

Страница 91: ...ule 8 Remove the battery canister from the controller module See Section 7 4 Replacing the Battery Unit on page 7 6 Caution The battery unit weighs approximately 24 pounds Be prepared to support its w...

Страница 92: ...chassis to the mounting rails two screws on each side at the back of the chassis FIGURE 5 5 Do not remove the screws FIGURE 5 5 Loosening the Securing Screws Back of Cabinet 11 With the aide of an as...

Страница 93: ...page 2 13 3 Reconnect the power cables to the controller module See Section 2 7 Connecting the Power Cords on page 2 25 4 Power on the system See Section 3 1 Powering On the Controller Module and Syst...

Страница 94: ...1 Removing the Mounting Rails Use this procedure only if you are installing the controller module into another cabinet If not skip this procedure 1 Remove the three mounting screws from the front of a...

Страница 95: ...nting rail FIGURE 5 7 FIGURE 5 7 Removing the Mounting Screws at the Rear of the Cabinet 3 Remove the mounting rail 4 Remove the other mounting rail 5 3 2 Replacing the Mounting Rails See Section 2 2...

Страница 96: ...5 10 Sun StorEdge A3500 A3500FC Controller Module Guide August 1999...

Страница 97: ...es controllers and controller card cage Replacing SCSI Cables page 6 2 Replacing Fibre Optic Cables page 6 2 Determining a Controller Failure page 6 4 Removing and Replacing a Controller page 6 5 Upgr...

Страница 98: ...to check the overall system status If you still cannot find the problem it may indicate a failure of the controller back panel You may have to replace the controller card cage which includes the back...

Страница 99: ...of both controllers for faults See Section 4 1 2 Checking the Controller LEDs on page 4 4 9 Use the RAID Manager software to check the overall system status If you still cannot find the problem it may...

Страница 100: ...ace it while the controller module is operating as long as the failed controller Is one of a redundant pair two controllers attached to the same host and Has a passive status in the Sun StorEdge RAID...

Страница 101: ...t Panel on page 5 3 6 3 1 Removing and Replacing a Controller Caution Electrostatic charges can damage sensitive components Use a grounding wrist strap or other antistatic precautions before removing...

Страница 102: ...ter b Set the canister into the empty slot c Holding the handles slide the canister slowly into the slot until the hooked edges on the back of each handle engage the sides of the inner frame d Fold bo...

Страница 103: ...ule Use this procedure to upgrade controller module memory Note This procedure is applicable only to SCSI controller modules FIGURE 6 3 shows processor SIMMs and data cache SIMM locations Caution Elec...

Страница 104: ...the Controller Canister 5 Insert the new SIMM into the controller board according to the callouts in FIGURE 6 3 The SIMM will snap into place when inserted correctly FIGURE 6 4 Processor SIMMs slots 5...

Страница 105: ...dule on a Controller Board 6 Replace the top plate on the controller canister and secure it with the six screws reverse FIGURE 6 3 7 Replace the controller canister in the controller module See Sectio...

Страница 106: ...Electrostatic charges can damage sensitive components Use a grounding strap or other antistatic precautions before removing or handling the controllers or other components in the controller module Be...

Страница 107: ...unlocking and opening the latches on each side of the connector After you disconnect each harness close the latches to keep them from breaking when you remove the controller card cage Note Make sure...

Страница 108: ...of the controller card cage slightly about one inch and pull the card firmly toward the front until the connectors on the controller back panel exit the holes in the rear shield FIGURE 6 7 FIGURE 6 7...

Страница 109: ...r shield As you slide the card cage backward keep the battery harness flat against the bottom of the chassis so it does not get pinched between the controller card cage and the rear shield Note There...

Страница 110: ...See Section 5 2 2 Replacing the Controller Module on page 5 7 14 Use the RAID Manager software to check the status of the controller module Refer to the Sun StorEdge RAID Manager 6 22 User s Guide for...

Страница 111: ...From a Power Supply Shutdown page 7 2 Checking and Replacing Power Cords page 7 3 Replacing a Power Supply page 7 4 Replacing the Battery Unit page 7 6 Replacing a DC Power Harness Service Technician...

Страница 112: ...is off but the drive trays keep running without fault Power supplies power cycle One or both power supplies shut down then turn on again High temperature The air temperature at the back of the contro...

Страница 113: ...r module and the Active LEDs on the drives should be off not blinking Make sure that no Fault LEDs are lit 3 Power off the controller module See Section 3 2 Powering Off the Controller Module and Syst...

Страница 114: ...1 Check the LEDs on the front and back of the controller module to verify the power supply failure 2 Turn the power switch on the failed power supply to the Off position 3 Disconnect the power cord f...

Страница 115: ...ut of the controller module FIGURE 7 2 Removing a Power Supply Canister 5 Unpack the new power supply 6 Insert the new power supply into the empty slot pushing it all the way in until the lever locks...

Страница 116: ...ou can use its shipping carton to return the old unit to the manufacturer for proper recycling All battery units are shipped with a return label for this purpose 1 Stop all activity to the controller...

Страница 117: ...eturn the used battery unit to the manufacturer for proper recycling 7 Replace the controller module front panel See Section 5 1 2 Replacing the Front Panel on page 5 3 8 Enable write caching activity...

Страница 118: ...ler module to replace internal components Only qualified trained service technicians should perform this procedure This procedure describes how to replace two DC power harnesses 5 volt and 12 volt har...

Страница 119: ...ack Panel of a SCSI Controller Module 3 Reach down between the power supply housing and rear shield to disconnect the other end of the power harnesses FIGURE 7 5 FIGURE 7 5 The Power Harnesses on the...

Страница 120: ...wer cords 7 Reconnect the SCSI or fibre optic cables to the controller module 8 Power on the system and check the LEDs See Section 3 1 Powering On the Controller Module and System on page 3 2 If a Fau...

Страница 121: ...complete power loss to the controllers battery unit or controller fan it can be caused by either a defective power harness or power interface board To replace the power interface board you need to re...

Страница 122: ...ct the DC harnesses from it c Lift the power supply housing out of the chassis FIGURE 7 7 i Grasp the top front edge of the power supply housing and lift it slightly about one inch ii Pull the housing...

Страница 123: ...place the controller module in the cabinet See Section 5 2 2 Replacing the Controller Module on page 5 7 5 Reconnect the controller module power cords 6 Reconnect the SCSI or fibre optic cables to the...

Страница 124: ...ure Caution Electrostatic charges can damage sensitive components Use a grounding wrist strap or other antistatic precautions before removing or handling the controllers or other components in the con...

Страница 125: ...you remove the controller card cage Make sure that the connector end of the battery harness is outside the chassis and lying flat across the bottom of the access hole in the rear shield FIGURE 7 10 B...

Страница 126: ...th the area from which you just removed the controller card cage You will see one end of the battery harness gray ribbon cable mounted on a bracket at the back of the battery retainer shelf FIGURE 7 1...

Страница 127: ...the rear shield Note There are four holes in the bottom frame of the controller card cage that fit over four mounting pins in the top of the battery retainer shelf FIGURE 7 11 When you slide the contr...

Страница 128: ...7 18 Sun StorEdge A3500 A3500FC Controller Module Guide August 1999...

Страница 129: ...ystem Subassemblies This chapter contains procedures for servicing the controller fan and the power supply fan Determining a Fan Failure page 8 2 Replacing the Controller Fan page 8 3 Replacing the Po...

Страница 130: ...circumstances the amber controller LED on the front panel may turn on Shut down the controller module immediately and allow the unit to cool to normal room temperature Replace the controller fan usin...

Страница 131: ...tion and cooling to the controllers Leaving the unit running without proper cooling to the controllers may damage their circuitry If there will be a delay of more than 15 minutes from the time you rem...

Страница 132: ...the chassis If the thumbscrew keeps spinning without tightening push on the front of the fan canister until it snaps into place 6 Make sure the green Power LED on the front panel is lit and the amber...

Страница 133: ...s This time limit applies to the total time that the fan canister is out of the chassis beginning when you remove the failed unit and ending when you install the new one 1 Use the pull ring to slide t...

Страница 134: ...on page 4 2 for LED locations and indicators If the power LED remains off or the fault LED turns on make sure that the canister is inserted all the way into the chassis and locked in place If this doe...

Страница 135: ...X A Illustrated Parts Breakdown This appendix includes a listing with part numbers of all customer replaceable units CRUs and field replaceable units FRUs It also includes illustrations of the replace...

Страница 136: ...anister 370 2433 FIGURE A 1 Battery canister 370 2434 FIGURE A 1 Controller canister A3500 product with D1000 trays 540 3083 FIGURE A 1 Controller canister A3000 product with RSM trays 540 3600 FIGURE...

Страница 137: ...E A 2 Battery canister 370 2434 FIGURE A 2 Controller canister A3500FC product with D1000 trays 540 4026 FIGURE A 2 Controller canister A3500FC product with RSM trays 540 4027 FIGURE A 2 Power supply...

Страница 138: ...CSI Controller Module Replaceable Canisters FIGURE A 2 FC AL Controller Module Replaceable Canisters Battery canister Controller fan canister Controller canister Power supply canister Power supply fan...

Страница 139: ...Appendix A Illustrated Parts Breakdown A 5 FIGURE A 3 Controller Card Cage FIGURE A 4 Power Supply Housing Power interface board inside...

Страница 140: ...A 6 Sun StorEdge A3500 A3500FC Controller Module Guide August 1999 FIGURE A 5 Fiber Optic Cable FIGURE A 6 68 to 68 Pin Cable FIGURE A 7 Differential SCSI Terminator...

Страница 141: ...Appendix A Illustrated Parts Breakdown A 7 FIGURE A 8 DC Power and Battery Harnesses DC power harnesses Battery harness...

Страница 142: ...A 8 Sun StorEdge A3500 A3500FC Controller Module Guide August 1999 FIGURE A 9 Mounting Rail...

Страница 143: ...ifications This section contains technical specifications for the controller module and its individual components Physical Specifications page B 2 Electrical Specifications page B 2 Environmental Spec...

Страница 144: ...n 24 in 76 lbs 40 lbs 17 46 cm 44 45 cm 60 96 cm 34 kg 18 kg TABLE B 2 AC Power Requirements Electrical Element Requirement Voltage 100 120 VAC North America and Japan 200 240 VAC International Freque...

Страница 145: ...sit 20 C per hour 36 F per hour Temperature Derating max operating 1 3 3 C per 1000m 1 7 F per 1000 ft above sea level Relative Humidity non condensing Operating 20 to 80 Storage 10 to 93 Transit 5 to...

Страница 146: ...B 4 Sun StorEdge A3500 A3500FC Controller Module Guide August 1999...

Страница 147: ...ery harness battery harness illustrated A 7 location 7 15 part number A 2 A 3 removing 7 15 replacing 7 14 troubleshooting 4 14 before you begin 2 2 board power interface 1 10 buffer See memory C cabl...

Страница 148: ...4 front panel described 1 4 Host ID location 2 9 host interfaces 1 7 illustrated 1 3 illustrated blow out A 4 installing into cabinet 2 11 LEDs 4 2 to 4 8 maintaining battery unit 4 9 mounting clamp...

Страница 149: ...write 4 3 power 4 3 power supply fault 4 3 FRUs A 1 H host controller connection 1 7 number supported 1 2 host IDs controller module 2 9 location on the controller module 2 9 host SCSI IDs verifying 2...

Страница 150: ...tasks 2 2 processor memory 6 4 processor memory SIMM location 6 8 Q quick reference list for installation 2 5 R RAID level 1 13 RAID Manager 1 13 write cache 1 7 RAID Manager software 1 7 rear compon...

Страница 151: ...Manager 1 7 1 13 software configuration troubleshooting 4 15 specifications electrical B 2 environmental B 3 physical B 2 storage management software 1 7 StorEdge A3000 controller module See controll...

Страница 152: ...Index 6 Sun StorEdge A3000 A3500FC Controller Module Guide August 1999...

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