Sun Microsystems StorageTek T10000, Руководство оператора

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96174 • Revision EA 79
C H A P T E R
5
Service Calls and Help
This section describes what to do if problems occur with the tape drive. In some cases,
you might be able to correct the problem. In other cases, you must contact your service
representative as described in this chapter.
Most of the time, one or more fault symptom codes (FSC) appears on the Virtual
Operator Panel (VOP) screen or the tape drive’s front panel display screen of rack
mounted tape drives. Record that information for your service representative.
Some errors result in the state of the drive status LED on the rear of the tape drive
changing color, flashing, or both. See:
■
FIGURE 1-2 on page 22
for the LED’s location
■
“Drive Status LED” on page 23 for information about the LED
■
TABLE 1-1 on page 23
for the various LED states and colors you may encounter
If you have as much of the following information as possible when you place a service
call, the process is much easier:
■
Account name
■
Site location number
■
Contact name
■
Telephone number
■
Equipment model number
■
Tape drive address
■
Tape drive code level
■
Tape drive serial number
■
Urgency of the problem
■
Fault Symptom Code (FSC) from either the tape drive’s front panel display screen
(rack mount), the VOP window, or as displayed on the host system display screen
■
Problem description
■
What color and flash rate is exhibited by LED on the rear of the tape drive? (This
LED is not visible when the tape drive is installed in some libraries.)
■
Is the tape drive in a library? If so, which library?
■
If the tape drive was running properly before this incident:
■
What changes has the site made recently?
■
What software application was running at the time of the failure?
■
Were any hardware configuration changes made recently?
■
Were any software configuration or upgrades done recently?
■
Were any additions or deletions to the hardware or software done at the site?
■
If the drive was NOT running properly before this incident, what was the last
problem?