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Sievers M500e TOC Analyzer
Operation and Maintenance Manual
DLM 78510-02 EN Rev. B
14
SUEZ © 2022
S
TANDARD
L
IMITED
W
ARRANTY
SUEZ warrants its Sievers
®
products for defects in materials and workmanship. SUEZ will, at its
option, repair or replace instrument components that prove to be defective with new or re-
manufactured components. The warranty set forth is exclusive and no other warranty, whether written
or oral, is expressed or implied.
W
ARRANTY
T
ERM
The SUEZ warranty term is thirteen (13) months ex-works, or twelve (12) months from
installation or start up by SUEZ certified service personnel. In no event shall the standard
limited warranty coverage extend beyond thirteen (13) months from original shipment date.
W
ARRANTY
S
ERVICE
Warranty Service is provided to customers through telephone support, Monday - Friday, from
8:00 a.m. to 5:00 p.m. (Mountain Time), excluding all company and legal holidays. Telephone
support is provided for troubleshooting and determination of parts to be shipped from SUEZ
to the customer in order to return the product to operation. If telephone support is not
effective, the product may be returned to SUEZ for repair or replacement. In some instances,
suitable instruments may be available for short duration loan or lease.
SUEZ warrants that any labor services provided shall conform to the reasonable standards of
technical competency and performance effective at the time of delivery. All service
interventions are to be reviewed and authorized as correct and complete at the completion of
the service by a customer representative, or designate. SUEZ warrants these services for 30
days after the authorization and will correct any qualifying deficiency in labor provided that
the labor service deficiency is exactly related to the originating event. No other remedy, other
than the provision of labor services, may be applicable.
Repair components (parts and materials), but not consumables, provided in the course of a
repair, or purchased individually, are warranted for 90 days ex-works for materials and
workmanship. In no event will the incorporation of a warranted repair component into an
instrument extend the whole instrument’s warranty beyond its original term.
Consumables (e.g., dilution standards, verification solutions, and UV lamps, etc.) are
warranted to the extent of their stated shelf life, provided these items are maintained within
the stated environmental limitations. Warranty claims for consumables and verification
standards are limited to the replacement of the defective items, prorated from the time of
claim to the expiration of shelf life.
S
HIPPING
A Repair Authorization Number (RA) must be obtained from the Technical Support Group
before any product can be returned to the factory. SUEZ will pay freight charges, exclusive of
any taxes and duties, for replacement or repaired products shipped to the customer site.
Customers shall pay freight charges, including all taxes and duties, for all products returning
to SUEZ. Any product returned to the factory without an RA number will be returned to the
customer.