
6-12
Service Troubleshooting
1.0 How to use this Guide
1.
Determine what type of error you are experiencing; either a Code Error or Non-Code
Error.
2.
If you experience a Code Error:
A.
Refer to the Code Error Section of the guide
)
B.
Match the code number with the number in the guide.
C.
Follow the corrective actions to fix the error.
D.
Complete and verify each step before proceeding to the next step.
3.
If you experience a Non- Code Error:
A.
Refer to the Non-Code Error Section of the guide
(
B.
If the display on the machine displays an error message, match that message to
one of the non-error codes in the guide.
C.
If a message does not appear, match the problem to one of the non-error codes in
the guide.
D.
Complete and verify each step before proceeding to the next step.
4.
If you have any suggestions, additions or changes that need to be made to this guide
A.
2.0 Special Notes
B.
Verify that the machine is plugged directly into a wall outlet. Do not use an
extension cord or power strip.
C.
Verify you are running the current CatalystEX and printer firmware. Upgrade the
software if necessary.
D.
After
“Power down
” is complete, always shut the breaker off to fully reset the
system.
E.
When measuring DC voltages and signals using chassis ground is preferred. Do
NOT measure AC voltages using chassis ground.
F.
Check/re-seat appropriate cables as part of the troubleshooting process.
G.
TeraTerm move commands are in inches.
H.
Check limit switch states using the test points and/or LED's on the power
distribution board.
I.
Replacement hard drive may take up to 45 minutes to boot. The hard drive is
running check disk (chkdsk).
J.
Ignore multiple error code listings at end of a CFG file (LE output)
K.
Never “hot plug” the material bay cables. Doing so will damage the material bay
serial transceiver.
L.
Correct seating of the I/O board to the power distribution board is critical. Check
for proper alignment through electronics bay viewing window
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