X2O Media Player-L
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Remote Access and Maintenance
There are two options to remotely access
X2O Media Players
.
X2O Remote Manager
The
X2O Remote Manager
is a Windows desktop application that provides remote connectivity,
monitoring, and maintenance for your
X2O Media Players
. It is the best diagnostic tool available to
quickly identify, diagnose, and resolve player and network performance issues. Use the Remote
Manager to view a thumbnail of what is currently playing, verify the content and available storage
on the player, download files, access logs, reboot the device, or restart the player software. Note that
the
X2O Agent
component of the media player must be running for the Remote Manager to connect
to the device.
The Remote Manager can run un-licensed on an on-premises
X2O Server
or you can purchase a
license and install the application on a separate Windows PC. Please contact your X2O sales
representative for information about obtaining the license required to install and use the Remote
Manager.
Remote Desktop Connection
X2O Media Players
can also be accessed via the Microsoft Remote Desktop Protocol (RDP). By
default, this protocol uses TCP port 3389, though this can be changed. You can use various Remote
Desktop clients to make the connection. In some network configurations (e.g. Public networks), the
necessary ports are blocked by the Windows Firewall. You will need to configure the firewall to allow
Remote Desktop.
During the Remote Desktop session:
▪
The local display will switch to show the Windows account lock screen.
▪
You will have remote access to the Windows desktop, from which you can inspect things or
perform various maintenance or diagnostic actions.
Important note: At the end of the Remote Desktop session, the local session does not log on
automatically. It remains showing the Windows account lock screen, which is not desirable for a
running player.
Your final action should be to remotely reboot the player.
