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STOBER
14 | Service
05/2019 | ID 442790.01
185
14
Service
You can find important information all about our range of services in this chapter.
14.1
Information about the product
You can find information about your product online at the following address:
.
In the search field there, enter the serial number, delivery note number or invoice number of the product.
Alternatively, you can use a suitable mobile device to scan in the QR code on the front of the device in order to directly
access product information that is available online.
14.2
STOBER electronics service
.
Please have the following descriptive information on hand so that we can provide you with quick, professional assistance.
Ordering a replacement device
If you would like to order a replacement device, our first level support requires the following information:
§
MV and serial number of the drive controller being replaced; see the chapter
§
Information on subsequent changes (e.g. change in option modules, application or firmware)
The MV number indicates the ordered and delivered material variant, i.e. the device-specific combination of all hardware
and software components. The serial number is used to determine your customer information. Both numbers are stored in
the STOBER enterprise resource planning system and make reordering a drive controller easier in case of service.
Fieldbus variant change
If you change the fieldbus on a drive controller and would like to expand the warranty for it, please have the following
information available for our first level support:
§
MV and serial number of the drive controller
§
Information on subsequent changes (e.g. change in option modules, application or firmware)
Service request
If you need assistance or have any questions regarding commissioning, create
your first step. This makes it easier for our first level support to process your request.