5
How To Obtain Warranty Service
To get a covered product repaired or replaced, you must contact
Stem during the warranty period by either calling (800) 704-7186 if
you are in the U.S. or by e-mail ([email protected]). If
you email Stem, you must include your name, address, email
address, telephone number, date of purchase and a complete
description of the problem you are experiencing. If the problem
appears to be related to a defect in material or workmanship, Stem
will provide you a return authorization and instructions for return
shipment. Return shipments shall be at the customerʼs expense, and
the return must be accompanied by the original proof of purchase
and in the original packaging. You should insure the shipment as
appropriate because you are responsible for the product until it
arrives at Stem. The above limited warranties and remedies do not
extend to third-party products used with the product.
STEM CUSTOMER CARE AND PRODUCT SAFETY
INFORMATION
IMPORTANT
Please read all safety instructions before proceeding. The
answers to most set up and performance questions can be
found in the user manual. If you have any further questions
about the operation or use of this product please contact our
consumer service team for assistance before returning it to
the place of purchase.
CUSTOMER SERVICE
www.StemInnovation.com/support
(800) 704-7186 (toll-free within the U.S.) or
(801) 418-9407
Monday through Friday, 7:00 AM‒7:00 PM MST
