70
RoomWizard
| SYSTEM MANAGER MANUAL
71
LOTUS DOMINO |
RoomWizard
OTHER PROBLEMS
Once a RoomWizard can be reached on the network and in its
group, other problems are very rare. Checking the configuration of
the RoomWizard through the Setup pages and resetting any deviant
parameters can correct most problems. If this fails and rebooting the
RoomWizard does not fix the problem, it is possible that the RoomWizard
is in an incorrect state internally. In this case, restore the RoomWizard from
a backup that was taken before the problems arose.
If that fails to correct the problem, contact technical support, See
“Technical Support” on page 113.
The following sample email suggests how a facility manager might
announce installation of a new RoomWizard system and get coworkers up
and running on the system. Customize this sample email as appropriate.
PROBLEMS WITH GROUP CONFIGURATION
If you see strange behavior in the GroupView web page (for example,
certain rooms are missing intermittently), you should suspect that
the group configuration is inconsistent among the RoomWizards
in the group. The rooms you see in the GroupView page depend
on which RoomWizard is serving up the GroupView page—which
RoomWizard is the virtual host. If a particular room is included in the
GroupView page, but it is marked as “unavailable,” there is a network
connectivity problem for that particular RoomWizard.
To check the group configuration:
1
Go to the Setup > Group > Members page of any RoomWizard in
the group.
2
If some members are “Out of Sync,” correct the list.
3
Click “Synchronize Group Membership.”
ERROR CODES
If you entered a system administrator email address in the Device >
Email page, you may occasionally receive email messages containing
the following error codes.
Error code
Definition
Action
100, 101
Database is probably not running, unable to restart.
Reboot
102
Database content is corrupted.
Restore data from
the last backup.
110
Web server is not running, unable to restart.
Reboot
111
Web server is running but has an internal problem.
Restarting the web
server may solve this.
112
Occurs when a watchdog detects that the front
panel is no longer asking for an update on the
booking list.
If you suspect there are problems with a particular RoomWizard, the
simplest action is to reboot it.
