4
ACD / UCD
ACD / UCD
The Automatic Call Distribution (ACD) feature is available with
optional software. When purchased, Uniform Call Distribution
(UCD) is not used and is replaced by the ACD functions.
ACD Call Factor
The Call Factor feature is used exclusively with digital voice
mail to provide average call duration to the caller. This feature
can be activated from administration or the ACD supervisor can
use a flexible button [580]+[550-565]+ [FFF] (FFF=Call Factor)
to enter the factor (average call duration).
The following formula is used to calculate the average call
duration:
(Place in Queue) (Call Factor)
----------------------------------------------
Number of Agents Logged into Group
ACD Call Qualifier
While agent is on a call:
1.
Press the
preprogrammed
CALL QUALIFIER flexible button,
followed by the three-digit qualify code.
2.
Enter a [
6
] to complete the sequence. A short burst of
confirmation tone sounds through the keyset speaker, if
programmed.
ACD CIQ Display Button
To assign an ACD CALLS IN QUEUE DISPLAY flexible button, dial
[579]+[XXX]. (XXX is the ACD group number 550-565.)
❑
Flex
Btn
❑
Flex
Btn
❑
Flex
Btn
Содержание Triad XTS
Страница 1: ...U S E R G U I D E...
Страница 2: ...STARPLUS TriadTM XTS Digital Telephone Systems Station User Guide October 2001 Issue 1 P N 3052 00...
Страница 11: ...N O T E S...
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Страница 124: ...2001 Vodavi Technology Inc VODAVI is a registered trademark of Vodavi Technology Inc www vodavi com P N 3052 00...