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InsTanT fIT In-The-Canal

sysTem Care

Troubleshooting Guide

symPTom

PossIble Causes

soluTIons

Not Loud

Enough

Low battery

Replace battery

Wax or debris in the

microphone or receiver

Clean both microphone

and receiver with brush.

Remove and clean the

plastic sleeve.

Hearing change

Contact a hearing care

professional

Inconsistent

Performance

Low battery

Replace battery

Unclear,

Distorted

Performance

Low battery

Replace battery

Defective device

Contact via email:

CustomerSupport@

soundgearhearing.com

Dead

Low battery

Replace battery

Wax or debris in the

microphone or receiver

Clean both microphone

and receiver with brush.

Remove and clean the

plastic sleeve.

Содержание SoundGear

Страница 1: ...O p e r at i o n s M a n ua l ...

Страница 2: ... My SoundGear is an Instant Fit In The Canal device Go to page 4 My SoundGear is a Custom device Go to page 18 My SoundGear is a Behind The Ear device Go to page 32 ...

Страница 3: ...follow all instructions provided here and or by your hearing health professional It is vital that you wear your instrument s at all times when using or near firearms power tools or loud industrial machinery Proper use will greatly reduce but not eliminate the risk of damage to your hearing as a result of exposure to noise that exceeds 85dB Hearing loss can occur for a variety of reasons including ...

Страница 4: ... Removal 12 System Care Instrument Care 14 Troubleshooting Guide 16 CUSTOM Overview Features Controls and Identification 18 Preparation Batteries 20 Battery Indicators 22 Insertion and Removal 23 Operation On Off 25 Volume Control 26 Multimemory Settings 27 Telephone Use 28 System Care Instrument Care 29 Service and Repair 30 Table of Contents ...

Страница 5: ...rtion and Removal 38 Operation On Off 41 Volume Control 41 Multimemory Settings 42 Telephone Use 43 System Care Instrument Care 44 Service and Repair 45 TECHNICAL SPECIFICATIONS Instant Fit In The Canal 46 Custom 47 Behind the ear 48 NOISE PROTECTION INFORMATION Required Information 49 LIMITED WARRANTY Limited Warranty Information 50 ...

Страница 6: ... play simply insert the devices into your ear and proceed with your activities Features Controls and Identification Your device controls include 1 Microphone opening 2 Sound outlet receiver 3 Battery compartment 4 Location of serial number 5 Removal handle 6 Large orange sleeves shown Six additional sleeves two small black two large black and two small orange also included in package 4 ...

Страница 7: ...Instant Fit In The Canal Overview 1 2 3 4 6 5 5 ...

Страница 8: ...he battery To insert or replace the battery 1 To remove the device from the sleeve gently push the device out from the end opposite the removal handle 2 Remove old battery by pushing it out from the side of the device with your fingers 3 Remove the tab from the new battery 4 Place battery in device by lining up the battery s sign flat side of the battery with the on the case The sign is on the wid...

Страница 9: ...Instant Fit In The Canal Preparation 1 2 3 4 7 ...

Страница 10: ...se levels and brand of battery used Helpful Hints Because of their size it s a good idea to change and replace batteries above a table or desk to reduce the risk of dropping the device or battery Dispose of used batteries immediately in the proper waste or recycling container Because batteries can vary in size and performance a hearing care professional is your best source for lifespan estimates a...

Страница 11: ... batteries Keep out of reach of children and pets Check your medications before taking them batteries have been mistaken for pills Never put batteries in your mouth as they can easily be swallowed National Button Battery Ingestion Hotline 202 625 3333 Instant Fit In The Canal Preparation 9 ...

Страница 12: ...Place battery in device by lining up the battery s sign flat side of the battery with the on the case The sign is on the wider end of the device which is engraved with SoundGear 4 Insert device back into sleeve making sure the SoundGear label is visible The narrow end of the device should rest against the tip of the sleeve 10 ...

Страница 13: ...Instant Fit In The Canal Preparation 1 4 2 3 11 ...

Страница 14: ...ear canal or causes discomfort in the outer ear canal 2 Gently insert the canal tip of the device into your ear canal Softly press the device into place with your finger until the ear canal is completely sealed Do not push device into your ear where the removal handle cannot be reached Fit should be snug to ensure product is properly sealing the ear canal and achieving listed NRR To remove the dev...

Страница 15: ...or irritation and inflammation may occur as your ear becomes accustomed to having an object in it if so please contact a hearing care professional If an actual allergic reaction occurs contact a hearing care professional Severe swelling discharge from the ear excessive wax or other unusual conditions warrant immediate consultation with a physician 13 ...

Страница 16: ...eeve then use cleaning brush provided in the package to clean debris from around the microphone receiver and battery compartment Never use water solvents cleaning fluids or oil to clean your instrument The plastic sleeve can be cleaned with soapy water Allow the plastic sleeve to dry completely before inserting the device back into sleeve A hearing care professional can provide further information...

Страница 17: ...mpletely place your devices in the storage container and store In a dry safe place Away from direct sunlight or heat to avoid extreme temperatures Where you can easily find them Safely out of reach of pets and children Do not take apart your devices or insert the cleaning tool inside them 15 ...

Страница 18: ...emove and clean the plastic sleeve Hearing change Contact a hearing care professional Inconsistent Performance Low battery Replace battery Unclear Distorted Performance Low battery Replace battery Defective device Contact via email CustomerSupport soundgearhearing com Dead Low battery Replace battery Wax or debris in the microphone or receiver Clean both microphone and receiver with brush Remove a...

Страница 19: ......

Страница 20: ...and wax protection system 4 Multimemory button 5 Volume control on off control 6 Location of serial number RED Right BLUE Left Personally customized to the exact shape of your ear these devices are designed to overcome the sensation of wearing an earplug The user controls allow for personalization of environmental volume and or sound quality SoundGear Platinum Only 18 ...

Страница 21: ...CUSTOM OVERVIEW 00 00000000 1 4 2 5 6 3 19 ...

Страница 22: ...ge color code on the packaging To insert or replace the battery 1 Use the nail grip on the battery door 2 Open the battery door gently and remove the old battery 3 Remove the tab from the new battery 4 Line up the battery s sign flat side of the battery with the on the battery door 5 Close the battery door CUSTOM Preparation 20 ...

Страница 23: ...3 1 2 4 5 CUSTOM Preparation 21 ...

Страница 24: ...erious damage if the door will not close securely check that the battery is inserted correctly Do not open the battery door too far or damage is likely to occur Because of their size it s a good idea to change and replace batteries above a table or desk to reduce the risk of dropping the instrument or battery Dispose of used batteries immediately in the proper waste or recycling container Because ...

Страница 25: ...t your hand slightly forward and gently insert the canal tip of the instrument into your ear canal and rotate the instrument backward Softly press the instrument into place with your fingertip To remove your SoundGear Grasp the instrument with your thumb and forefinger gently rotate forward as you pull outward 1 2 CUSTOM Preparation 23 ...

Страница 26: ...sual conditions warrant immediate consultation with a physician It is extremely important that your instrument is inserted properly to ensure that you receive maximum noise protection CUSTOM Preparation Warnings Batteries are dangerous if swallowed To help prevent the accidental ingestion of batteries Keep out of reach of children and pets Check your medications before taking them batteries have b...

Страница 27: ...nsert a battery and completely close the battery door Rotate the volume control forward to turn device on To turn OFF Open the battery door until the battery is no longer touching the battery contacts CUSTOM Operation 25 ...

Страница 28: ... You should feel it click on if the instrument was correctly turned off 1 To make sounds louder continue to rotate the control forward toward your face 2 To make sounds softer use your fingertip to rotate the control toward the back of your head 1 On or Volume Increase 2 Decrease Volume or Off CUSTOM Operation 26 ...

Страница 29: ...ward When you press the Multimemory button you may hear an indicator or a tone series indicating the instrument has changed to the next program SoundGear Platinum Program 1 Normal Program 2 High Frequency Boost Program 3 Phone Telecoil Program 4 Mute SoundGear Silver Program 1 Normal CUSTOM Operation SoundGear Platinum Only 27 ...

Страница 30: ...en needed Manually switched telecoils are activated by choosing the telecoil setting using the Multimemory button General Telephone Use Your SoundGear may work best by holding the phone close to but not fully covering your ear In some instances if you encounter whistling feedback tilt the receiver at an angle until the whistling stops Your hearing professional can give instructions and techniques ...

Страница 31: ...ument Your hearing care professional can provide further information on additional maintenance procedures for your hearing system if needed Helpful Hints When not in use remove the batteries completely place your SoundGear in the storage container and store In a dry safe place Away from direct sunlight or heat to avoid extreme temperatures Where you can easily find them Safely out of reach of pets...

Страница 32: ...y are you likely to violate any applicable warranties or insurance you could easily cause further damage Should your SoundGear fail or perform poorly contact your hearing care professional for advice and assistance or contact SoundGear at customersupport soundgearhearing com or call at 800 769 8605 CUSTOM System Care 30 ...

Страница 33: ......

Страница 34: ...ft ear 6 Tamper resistant battery compartment lock 7 Volume control Your SoundGear can be identified by 8 Location of serial number 9 Location of manufacturer s name and model name Worn over the ear these devices are designed to overcome the sensation of wearing an earplug The user controls allow for personalization of environmental volume and or sound quality Behind The Ear Overview 32 ...

Страница 35: ...2 3 4 00 000000 9 5 6 1 7 8 Serial Number Behind The Ear Overview 33 ...

Страница 36: ...r code on the packaging To insert or replace the battery 1 Use the nail grip on the battery door 2 Open the battery door gently and remove the old battery 3 Remove the tab from the new battery 4 Line up the battery s plus sign flat side of the battery with the on the battery door 5 Close the battery door Behind The Ear Preparation 34 ...

Страница 37: ...1 2 3 4 5 Behind The Ear Preparation 35 ...

Страница 38: ...oximately 20 minutes to replace the battery A different tone lasting two seconds will sound just before the battery stops working Actual time between low battery indicator and shut down will vary depending on environmental noise levels and brand of battery used Behind The Ear Preparation 36 ...

Страница 39: ...on of batteries Keep out of reach of children and pets Check your medications before taking them batteries have been mistaken for pills Never put batteries in your mouth as they can easily be swallowed National Button Battery Ingestion Hotline 202 625 3333 Behind The Ear Preparation 37 ...

Страница 40: ...the tubing 2 Tilt your hand slightly forward and gently insert the canal tip of the Earmold into your ear canal 3 Softly press the Earmold into place with your fingertip 4 Carefully place the BTE behind your ear wrapping the earhook over the top of your ear 5 Foam Earmold Tip ONLY Foam Earmold Tip will expand after a few seconds to create a seal To remove the SoundGear and Earmold Take the instrum...

Страница 41: ...1 2 3 4 Behind The Ear Preparation 39 ...

Страница 42: ...lease contact your hearing care professional If an actual allergic reaction occurs alternative earmold materials are available contact your hearing care professional Severe swelling discharge from the ear excessive wax or other unusual conditions warrant immediate consultation with a physician Behind The Ear Preparation 40 ...

Страница 43: ...y is no longer touching the battery contacts Behind The Ear Operation Volume Control To make sounds louder continue to rotate the control upward Your hearing instruments may be programmed to beep when you reach the correct setting To make sounds softer use your fingertip to rotate the control toward the back of your head 41 ...

Страница 44: ...rd When you press the Multimemory button you may hear an indicator or a tone series indicating the instrument has changed to the next program SoundGear Platinum Program 1 Normal Program 2 High Frequency Boost Program 3 Phone Telecoil Program 4 Mute SoundGear Silver Program 1 Normal Program 2 Mute Behind The Ear Operation 42 ...

Страница 45: ...ded Manually switched telecoils are activated by choosing the telecoil setting using the Multimemory button General Telephone Use Your SoundGear may work best by holding the phone close to but not fully covering your ear In some instances if you encounter whistling feedback tilt the receiver at an angle until the whistling stops Your hearing professional can give instructions and techniques for yo...

Страница 46: ... Never use water solvents cleaning fluids or oil to clean your instrument Helpful Hints When not in use remove the batteries completely place your SoundGear in the storage container and store In a dry safe place Away from direct sunlight or heat to avoid extreme temperatures Where you can easily find them Safely out of reach of pets and children Do not take apart your SoundGear or insert the clean...

Страница 47: ...ly to violate any applicable warranties or insurance you could easily cause further damage Should your SoundGear fail or perform poorly contact your hearing care professional for advice and assistance or contact SoundGear customer support at customersupport soundgearhearing com or call us at 800 764 8605 Behind The Ear System Care 45 ...

Страница 48: ...Attenuation Data Measurements were made according to American National Standards Institute Specifications ANSI S3 19 1974 NRR 25dB Total Frequency Hz Mean Attenuation dB Standard Deviation dB 125 30 6 4 6 250 30 3 5 0 500 32 7 4 8 1000 32 8 4 4 2000 37 6 4 7 3150 41 8 3 5 4000 40 7 3 9 6300 43 4 5 5 8000 43 2 4 5 46 ...

Страница 49: ...ents were made according to American National Standards Institute Specifications ANSI S3 19 1974 Total Frequency Hz Mean Attenuation dB Standard Deviation dB 125 26 3 7 250 24 3 2 6 500 30 0 3 2 1000 30 5 3 6 2000 35 4 4 6 3150 39 8 3 8 4000 41 2 4 6 6300 43 5 4 2 8000 43 5 2 7 NRR 24dB 47 ...

Страница 50: ...rements were made according to American National Standards Institute Specifications ANSI S3 19 1974 NRR 26dB Total Frequency Hz Mean Attenuation dB Standard Deviation dB 125 26 9 5 6 250 28 1 4 0 500 33 7 3 3 1000 36 0 3 7 2000 35 8 4 4 3150 39 6 3 5 4000 40 3 4 2 6300 42 4 3 5 8000 43 7 4 5 48 ...

Страница 51: ... environments dominated by frequencies below 500 Hertz Hz the C weighted environmental noise levels should be used Improper fit of this device will reduce its effectiveness in attenuating noise Consult the enclosed instructions for proper fit Although hearing protectors can be recommended for protection against the harmful effects of impulsive noise the Noise Reduction Rating NRR is based on the a...

Страница 52: ... OF STATE LAW INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND OR ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE WARRANTY PERIOD There is no warranty of any nature made by Starkey Hearing Technologies beyond this Limited Warranty No person has authority to enlarge amend or modify this Limited Warranty Starkey Hearing Technologies is not responsible for...

Страница 53: ...e a fee for services he or she provides Performance of warranty repairs on your hearing protection device shall not extend the duration of the warranty period Any repairs performed on your device after the warranty period has expired shall be considered good will repairs which shall not alter the terms of this Limited Warranty HOW TO OBTAIN WARRANTY SERVICE Deliver your hearing protection device a...

Страница 54: ...ncidental damages so the above exclusions may not apply to you YOUR LEGAL REMEDIES THIS LIMITED WARRANTY DOES NOT EXTEND TO FUTURE PERFORMANCE ANY ACTION TO ENFORCE THIS LIMITED WARRANTY OR ANY IMPLIED WARRANTIES MAY AND SHALL NOT BE COMMENCED MORE THAN 90 DAYS AFTER THE EXPIRATION OF THE WARRANTY PERIOD THE PERFORMANCE OF REPAIRS SHALL NOT SUSPEND THIS LIMITATIONS PERIOD FROM EXPIRING UNDER NO CI...

Страница 55: ......

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