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Page 38 Express Video Servers
Troubleshooting Guide
The StarDot Tools software doesn't list the Express server on my local net-
work and/or is not accessible via its IP address.
1. Double check all cable connections and make sure the Express server's
network cable is plugged into an active Ethernet hub, switch or router.
Make sure the Express server's power LED is on.
2. Connect the Express server to a PC's serial port with the included null
modem cable to verify network settings with the StarDot Tools software.
The Express is slow to respond on a web browser.
1. Set the JPEG quality to 70 or below. The higher the JPEG quality, the
bigger the image file size, with very little improvement in image quality.
Images are not uploading to FTP server.
1. Double check all settings including hostname, username, password and
path by using third party FTP client software (the command prompt FTP
in Windows is a good test).
2. Try using an IP address in the hostname, or double check your DNS set-
tings. For a dial-up Express, do not use an IP address for the hostname.
3. Try turning on the advanced FTP options “Delete Before Rename” and
“IIS 4.0”
4. Telnet into the Express server type ftpscript ftp0.scr and press
Enter. Watch the results for errors. (Note: To telnet from windows, click
on Start, Run and type telnet <express_IP_address> and click OK.
Technical Support
Technical support for StarDot customers is available directly from
StarDot Technologies. Answers to most questions can be found at our
web site at http://www.stardot.com.
Technical Support and Software/Firmware Downloads
http://www.stardot.com/kb
Technical Support via E-mail
help@stardot.com
Technical Support via Phone
(714) 908-2380, 6AM - 5PM PST, Monday-Friday