Installation and Maintenance Manual
Working with Voicemail
Installation and Maintenance Manual v4/0615/10
243
Recording a permanent greeting
To create a Permanent greeting for a Department a
Dial Plan entry similar to this example can be used.
The Translate To field contains the Department’s
extension number or name.
.
1
On dialling the short code the current greeting will be played.
2
“Speak greeting after
the tone” will be played
3
Record the new greeting and press # when finished
4
The new greeting will be played back
5
The following options can then be used to save or re-record the greeting:
2
Re-record the new greeting
3
Delete the new greeting and restore the previous greeting
7
Save the new greeting (or hang up)
0
Do not save new greeting
Using Announcements
While callers are waiting for their call to be answered comfort announcements can be played. The Max
Ring Time before Announcement Time option will specify how long the call will ring before the caller is
played the first announcement. The Repeat Announcement Time specifies the amount of time before
the second announcement is played and how often this is then played. These announcements are
played via the voicemail server and can be configured as follows:
1
In Manager select Departments
2
From the Departments list select the Department required.
3
Select the Telephony page
4
In the Max Ring Time before Announcements field enter the number of seconds required before
the first announcement is played
5
In the Repeat Announcement field enter the number of seconds required before the second
announcement is played. This will also specify the interval before the second announcement is
played again.
6
Select Update or Apply when ready.
Please note:
x
The relevant Voicemail Port must be configured to support this facility, this is done by ticking Queue
Message Server.
