Installation and Maintenance Manual
Configuring system functionality
Installation and Maintenance Manual v4/0615/10
123
On a PCS 100 the Favourite Group (
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Exhibition) will be displayed in the Favourites screen and can be
selected by pressing the Context Sensitive Key beside this entry. The Speed Dials assigned to this Group
will then be displayed. (Please refer to the PCS 100 User manual for further details.)
This diagram displays an example
configuration for a User of a PCS
100.
Using the Park facility
The Park facility on a maximiser system allows a call to be put on hold in a system area rather than on the
User
’s extension.
This
has the benefit of releasing the User’s extension to receive further calls
. Either the
User can pick up the call to continue the conversation or the call can be picked up by another extension
on the system. This can be a quick and easy way to transfer calls as per the following examples:
1
A receptionist parks a call on Park 1 and then uses a tannoy system to announce that a call for
Mr Bloggs is on Park 1. Mr Bloggs picks up the call wherever he is in the building.
2
A User sits opposite her colleague in the office, she receives a call for her colleague and rather
than going through the transfer procedure she can park the call and inform her colleague. Her
colleague can then pick up the call on his extension when he is ready.
Calls are parked within a Park Slot and each Park Slot has a number starting from 1. There is no limit to
the number of Park Slots that can be used. Therefore calls can be parked in Park Slot 1, 52 or 10012, for
example. By default, a User of a PCS 58x/57x/56x/55x, 520, 410/400, 100, Navigate, PCS 60/50 is given
access to park slots 1, 2, 3, and 4 via an icon/button (please refer to the relevant User manual for
instructions on how to use these park icons/buttons). However, calls can be parked in any Park Slot
number and this facility can be used to provide group or private park slots (please see below for further
details).
Calls can also be parked and picked up via a Dial Plan entry. An analogue extension without the use of
the PCS 60 or PCS 50 can use a Dial Plan entry to utilize this facility. Please see below for further details.
The Park Timeout, in other words the amount of time a call will be parked before it is represented to the
User, is set by default to 5 minutes. This time can be changed using the Companies feature as each
Company can be configured with its own Park Timeout. Please refer to the Working with Companies
section from page 177 for further details.
Each Company uses its own set of Park Slots and therefore a User will not be able to pick up a call parked
by a User belonging to different Company. Please refer to the Working with Companies section from
page 177 for further details.