Operator
’s Manual – Spider CROSS LINER
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8 WARRANTY CONDITIONS
LIMITED WARRANTY FOR NEW SPIDER EQUIPMENT
GENERAL PROVISIONS
–
The warranties described below are provided by D
VOŘÁK – svahové sekačky s.r.o.
(“Spider”) to the original purchaser of new equipment from Spider or authorised Spider Distributors/Dealers. Under
these warranties Spider will repair or replace, at its opinion, any covered parts which is found to be defective in
material or workmanship during the applicable warranty term. Warranty service must be performed by a
Distributor/Dealer or service centre authorised by Spider to sell and/or service the type of equipment involved,
which will use only new or remanufactured parts or components furnished by Spider. Warranty service will be
performed without charge to the purchaser for parts and labour. The purchaser will be responsible, however, for
any service call and/or transportation of product to and from the Distri
butor´s/Dealer´s or service centre’s place of
business, for any premium charged for overtime labour requested by the purchaser, and for any service and/or
maintenance not directly related to any defect covered under the warranties below.
a)
Spider provides Warranty:
•
for new Products according to the valid Warranty Conditions Spider will provide the Distributor/Dealer
with a Warranty for the Product for a maximum period of 36 months. from the day the Product was
delivered to the Distributor/Dealer
•
24 months for the Customer after purchase and registration of the Product
•
for new Spare Parts delivered outside the Product Warranty for a period of 3 months from the day
these were delivered to the Customer, but only under the condition that these were installed and
mounted by an authorized service Distributor/Dealer. Otherwise the Warranty is forfeit.
•
For new spare parts delivered under Warranty the Warranty period expires together with the Warranty
period of the whole Product
b)
The Distributor/Dealer is obliged to ensure performance of warranty inspections on the Product as prescribed
in the O
perator’s Manual.
c)
In order for a warranty claim to be acknowledged, the purchaser must have had all prescribed warranty
inspections performed and recorded.
d)
In the case of defects reclaimed by the Customer in terms of the warranty period, the Distributor/Dealer
assesses and determines whether this concerns a defect in the warranty period, which can be acknowledged
(acknowledged warranty) or not and ensures repairs are carried out.
e)
If the Distributor/Dealer assesses the defect as one that can be acknowledged (acknowledged warranty), they
are obliged to request in writing that Spider acknowledges such warranty repair at the latest within one month
after the end of the month in which such warranty repair was performed. This can only be done through a
standard “Warranty Claim Report” form. Such request will include all information about the method of
assessment and solution of the warranty (description of defect, identification of defect, description of repair, list
of defective parts, hourly work by the service center, specification of costs for repair, photo/video
documentation of the repaired part). Spider is obliged after investigation, to make a decision on this request as
whether to acknowledge the warranty or not.
f)
Spider will make a decision about the acknowledgement of the warranty claim without unnecessary delay,
latest within 60 days since the warranty claim is filed.
g)
If the warranty is acknowledged, Spider will write out a credit note to the Distributor/Dealer for costs connected
with the warranty repair
– i.e. the cost of spare parts and the hourly rate for service work according to the valid
repair norms.
h)
Spider is entitled to reject such warranty claim if the warranty was acknowledged by the Distributor/Dealer in
conflict with the warranty conditions. In such a case, Spider is not obliged to reimburse the Distributor/Dealer
for costs for performance of such warranty repair work.
i)
Acknowledged warranty repairs of commercial models (Spider XLINER, Spider ILD01, Spider ILD02, Spider
2SGS and higher) up to the level of EUR/USD 100.00 (one hundred EUR/USD) per case are not covered by
Spider, costs connected with such repairs are included in the
Distributor’s/Dealer´s profit margin.
