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Quick Start Guide

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– 2 –

– 3 –

GW2000

G-Series

 2U Appliance

Step 1

It is 

essential

 that you register your appliance to activate your warranty. Technical 

and warranty support are 

not available

 until the warranty is active.

NOTE: Registered Users can use the online technical support Dashboard to register new or 
additional G-Series appliances. Go to 

http://gwsupport.sphere3d.com

 and use the Login link.

1.

Go to 

http://gwsupport.sphere3d.com

 and click 

Register

.

2.

At the Registration page, enter the 

requested

 

information

 and the 

Captcha 

phrase

, and click 

Next

.

3.

At the Validation page, enter the 

license certificate

 data, click 

Validate

 to verify 

the data, and click 

Next

.

If you don’t have the license yet, just click 

Next

 to register yourself at this time.

You can also generate an offline key if not connected to the Internet. The key 
can be copied and used on the licensing page of the appliance.

4.

At the Status page, review the appliance and registration statuses, and click 

Next

.

5.

At the Completion

 

page, click 

Support Dashboard

.

6.

The registration process is complete and the 

Dashboard

 page is displayed.

Step 2

Attach Inner Rails

WARNING:  

To reduce the risk of electric shock or damage to equipment, always 

remove any power cords while working with the unit.

WARNUNG: 

Um das Risiko eines elektrischen Schlags oder Schäden am Gerät zu 

vermeiden, ziehen Sie stets den Netzstecker, bevor Sie an der Einheit arbeiten.

AVERTISSEMENT:  

Pour réduire le risque de choc électrique ou endommagement de 

l'équipement, retirez toujours les cordons électriques en travaillant avec l'appareil.

IMPORTANT:  Two-post telco-style or other racks less than 29 inches in depth will NOT 
support this unit.

The GW2000 appliance comes with a sliding rail rack kit for easy installation into a 
19-inch (EIA-310) rack. The two rails are identical; install them with the end flanges 
pointed away from the appliance.

1.

Select a 

rail assembly 

and slide the inner rail out until it stops.

2.

Slide the inner rail 

release latch

 forward and remove the inner rail.

3.

To retract the 

middle rail

, release the lock (1) and slide it into (2) the outer rail.

4.

Repeat 

Steps 1–3

 for the 

other rail assembly

.

5.

Align the 

inner rail

 against the side of the chassis with the correct edge up.

6.

Using the supplied 

screws

, secure the rail.

7.

Repeat 

Steps 5–6

 for the 

other rail

.

Optional Steps for Thicker Rack Rails

NOTE: For standard rack rail sizes of 3mm or less, skip this procedure and proceed to 

Attach 

Outer Rails to Square-holed Rack

.

For rack rails that are 

thicker than 3mm

, the sliding rail anchors cannot be seated 

without exerting excessive force and potentially damaging the rail. The brackets need 
to be removed from each end of the slide rails to make the anchors seat securely.

1.

Locate the 

bracket 

on the end of a slide 

rail.

2.

Remove the

 screw

 securing the bracket 

to the rail.

3.

Push the 

bracket 

toward the end of the 

rail, prying the back of the 

bracket 

upward to unseat and remove it.

4.

Repeat 

Steps 1–3

 for each 

end

 of both 

rails

.

Attach Outer Rails to Square-holed Rack

NOTE: If you have an older round-holed rack, contact Sphere 3D Support about our special 
round-holed rack kit.

1.

Position the front of one of the 

rails

 in line with the front vertical rail mounting 

holes (1) and move it forward until the 

rail anchors 

pass through the holes.

Center

Screw

Pry Here

1

2

Rear

a

b

3

View

2.

Push the rail toward the 

outside of the rack

 (2) so that the rail locks snap into 

place.

3.

At the 

rear

 (3), slide the outer rail in or out to fit between the vertical rails (a) and 

repeat 

Steps 1–2

 to secure it (b).

NOTE: Make sure the rear holes are the same height as the front holes so the rail is level.

4.

For the other

 rail

, repeat 

Steps 1–3

.

Step 3

Install in Rack

Once the rails are installed into the rack, the GW2000 chassis can be inserted.

1.

Using the mechanical lifter, position the 

chassis

 in front of the rack.

WARNING:  

It is recommended that a mechanical lifter (or at least two people) be 

used to raise and align the unit to prevent injury during installation. Use care when 
inserting or removing a unit into or out of a rack to prevent the accidental tipping of 
the rack, causing damage or personal injury.

WARNUNG: 

Um Verletzungen zu vermeiden, empfehlen wir zur Rack-Installation oder 

-Deinstallation die Nutzung einer mechanischen Hebehilfe (oder mindestens zwei 
Personen).

AVERTISSEMENT:  

Afin d’éviter des blessures pendant l’installation, il est recommande 

d’utiliser un monte-charge (ou au moins deux personnes) pour élever ou aligner 
l’appareil. Faites attention lorsque vous insérez ou retirez l’appareil d’un support, pour 
empêcher le déversement accidentel de la crémaillère causant des dommages et des 
blessures.

2.

Insert the 

inner rails

 into the 

outer rails

 and slide the chassis into the rack.

3.

Using 

four

 of the 

provided screws

, secure the chassis to the front of the rack.

Additional Step for Thicker Rack Rails (3+mm) Only

4.

Using the 

two provided screws

, secure the slide rails’ 

rear ends 

to the rack.

Step 4

Install Drives

The GW2000 appliance comes with the top row of drive bays empty and the remaining 
eight bays filled with blank drive carriers. The four drives used by the server are 
packed in ESD bags in the top foam.

IMPORTANT:  To maintain proper airflow and cooling, a drive assembly or a blank drive 
carrier must be installed in 

every

 bay. No empty bays are allowed.

NOTE: Do not remove the disk drives from their carriers. Doing so voids the drive warranty.

*10400547-002*

10400547-002

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