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3 Getting Started
Troubleshooting Windows Mobile Device Center
Connection Issues
Microsoft ended support for the Windows Mobile® Device Center (WMDC) in 2012; the latest Microsoft PC
operating systems are not designed to be compatible with WMDC. WMDC may not work with Windows® 10
version 1703, or any subsequent Windows 10 versions. The following options may help WMDC start working
again:
Install and enable .NET Framework 3.5
Sometimes before successfully installing WMDC, you must enable the required .NET Framework 3.5. This
can be done from inside the control panel, or by running a previous framework installer from Microsoft.
Option 1: Enable .NET Framework 3.5 within the control panel:
1. Navigate to Control Panel / Programs / Programs and Features / Turn Windows features on or
off .
2. Select the .NET Framework 3.5 check box.
Option 2: Enable .NET Framework 3.5 by running a previous framework installer from Microsoft:
1. Download the Microsoft Windows Mobile Device Center 6.1 Driver for Windows Vista directly from
www.microsoft.com , selecting either the 32- or 64-bit version that is appropriate for your computer.
2. If WMDC and the required drivers do not successfully install automatically through the Windows
Update service when you connect to USB, run the installer as an administrator and in Compatibility
Mode for Windows Vista.
Registry Changes
After installation and once the Windows Mobile Device Center appears in the product list under the Start
menu on the desktop PC, you may need to add the following registry entries, and then perform a restart
of the computer:
l
HKLM\SYSTEM\CurrentControlSet\Services\RapiMgr\SvcHostSplitDisable = 1
l
HKLM\SYSTEM\CurrentControlSet\Services\WcesComm\SvcHostSplitDisable =1
These registry entries change the way the operating system handles the background processes
(
services ) that control WMDC connectivity. The handling of background services changed in Windows 10
version 1703 and these additions allow WMDC to continue to work.
A PC application tool that will add these registry settings is available to simplify the registry editing
process.
1. Download the Registry Editing Tool from Trimble:
http://trl.trimble.com/dscgi/ds.py/Get/File-848877/WMDCRegistryUpdate.exe
2. From the File Explorer, right-click the file and choose Run as Administrator .
The tool must be run with Administrator privileges because it modifies the computer's registry.
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