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The Leader in Nitrogen Generation Technology
FPS-500 O&M Manual
Revision 2; 3/2020
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APPENDIX B: WARRANTY
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FPS-500 systems are warrantied against any defects in workmanship and materials for 12
months (or 1000 hours) from the date of shipment from South-Tek Systems, whichever comes first. The
purchaser has the liability to ensure that the system is fully inspected upon delivery and shall contact the
appropriate shipping company to make any claims on damaged goods due to transit within that shipping
company’s policies. If the system is received with defects that are not due to shipping, a written claim should
be submitted to South-Tek Systems within 1 week of receiving the shipment. South-Tek Systems can deny
all other claims at their discretion. All warranty work shall be done at a South-Tek System facility or at a
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FPS-500 Authorized Service Center. Only factory trained and authorized personnel is covered
under warranty. Any part that is returned/repaired/replaced under warranty may be remanufactured or
changed to a different specification at the factory’s option. Any work performed by an unauthorized
person/company or usage of non-factory parts may void all warranties to the product. Any item not
manufactured by South-Tek may carry its own warranty from its manufacturer and will be warrantied by that
manufacturer. All parts that need to be returned should be announced. Any item(s) that is returned to South-
Tek Systems without an RMA number (return authorization number) may be denied and returned to the
sender. Contact the factory for RMA #’s, prior to return shipment. South-Tek Systems is not liable for
damages caused by normal wear and tear, water, fire, erosion, corrosion, explosion, misuse, oil/gas vapors
or unauthorized modifications. South-Tek Systems is also not liable for any losses, damages, or cost of
delays, including incidental or consequential damages. There are no warranties or guarantees, expressed
or implied, including the warranties of merchantability or fitness for a particular purpose or use, other than
those warranties expressed herein.
For Claims, contact South-Tek Systems, LLC. at:
Tel (888) 526-6284 fax (910) 332-4178
Email: [email protected]
Or write to:
South-Tek Systems, Warranty Claims,
3700 U.S. Highway 421 North, Wilmington, NC 28401
