IR45SW
/ English Instruction Manual
15
TROUBLE SHOOTING
Problem
Cause
Solutions
Cannot
connect to
Wi-Fi network
Network down
Confirm that a Wi-Fi or Ethernet Wired
connected PC can access the internet (i.e. can
browse the web) using the same network.
Check that a DHCP server is available, or that you
have configured a static IP address on the radio.
Check that you firewall is not blocking any
outgoing ports. As a minimum the radio needs
access to UDP and TCP ports 80,443 and 8008,
DNS port 53.
Router restricts
access to listed
MAC addresses
Obtain the MAC address from Configuration >
Information
>
Network
> Wi
-
Fi MAC and add to the allowed equipment list on
your access point. Note
:
The radio has separate MAC
addresses for wired and wireless networks;
Insufficient Wi-Fi
signal strength
Check distance to router; see if a computer can
connect to the network in this location
Optimize the distance of the router ’s location
Unknown
encryption method
Change encryption method on router. The radio
supports WEP, WPA, WPA2
Firewall preventing
access
Windows Media Player: varies
—non- Microsoft
firewalls may require configuration for UPnP.
If your radio
can connect
to the
network
successfully,
but is unable
to play
particular
stations
The station is not broadcasting at this time of the
day (remember it may be located in a different time
zone).
The station has too many people trying to attach to
the radio station server and the server capacity is
not large enough.
The station has reached the maximum allowed
number of simultaneous listeners.
The link on the radio is out of date. This is updated
automatically every day, so the next time you turn
on the link will be recognised.
No DAB/FM
reception
Please carry out “Factory Reset” on the radio and
extend the antenna.
Move the radio close to the window.
DAB/FM
Radio
reception is
poor
Please check that the aerial is extended for the
maximum signal strength and improved reception.
Check that you do not have other electrical
equipment too close to your radio, causing
interference.
No sound
Adjust the volume using the Tune/Select knob.
Please check that the mains power lead is
connected at the back of the radio and the mains
power wall socket is switched on.
