15
PROBLEM SOLVING
Basic problem solving is within the scope of any user if a few basic rules are
followed.
•
Get to know the Block Diagram of your console (see page 38).
•
Get to know what all parameters and/or connections in the system are
supposed to do.
•
Learn where to look for common trouble spots.
The Block Diagram is a representative sketch of all the components of the con-
sole, showing how they connect together and how the signal flows through the
system. Once you have become familiar with the various component blocks you
will find the Block Diagram is quite easy to follow and you will have gained a
valuable understanding of the internal structure of the console.
Each Component has a specific function and only by getting to know what each
part is supposed to do will you be able to tell if there is a genuine fault! Many
“faults” are the result of incorrect connection or control settings which may have
been overlooked.
Basic Troubleshooting is a process of applying logical thought to the signal path
through the console and tracking down the problem by elimination.
•
Swap input connections to check that the source is really present. Check
both Mic and Line inputs.
•
Eliminate sections of the channel by using the insert point to re-route the
signal to other inputs that are known to be working.
•
Route channels to different outputs or to auxiliary sends to identify prob-
lems on the Master section.
•
Compare a suspect channel with an adjacent channel which has been
set up identically. Use SOLO to monitor the signal in each section.
•
Insert contact problems may be checked by using an insert bypass jack
with tip and ring shorted together as shown below. If the signal appears
when the jack is inserted it shows that there is a problem with the
normalling contacts on the jack socket, caused by wear or damage, or
often just dirt or dust. Keep a few in your gig tool box.
If in doubt please contact Soundcraft customer support.
PRODUCTS UNDER WARRANTY
USA customers should contact the National Service Manager at Soundcraft USA,
telephone: (615) 360-0458, e-mail: [email protected].
UK customers should contact their local Dealer.
Outside the UK and USA, customers are requested to contact their territorial
distributor who is able to offer support in the local time zone and language.
Please see the Distributor listings on our website (http://www.soundcraft.com)
to locate your Local Distributor.
OUT-OF-WARRANTY PRODUCTS
For out-of-warranty consoles purchased in the United Kingdom, please contact
the Customer Services Department (e-mail: [email protected]) at the factory
in Potters Bar, Hertfordshire: Tel44 (0)1707 665000.
For all other out-of-warranty consoles, please contact the appropriate territorial
distributor.
When mailing or faxing please remember to give as much information as possi-
ble. This should include your name, address and a daytime telephone number.
Should you experience any difficulty please contact Customer Services Depart-
ment (e-mail: [email protected])
