SECTION 10 WARRANTY POLICY AND PROCEDURE
NOTE
In case of doubt or differences of interpretation, the English version shall prevail over the translated text.
10.1 SCOPE
1.
This warranty policy applies to the following products only:
Soucy Track Systems from Soucy International Inc.
This document is a guide explaining the warranty’s limited conditions for the agricultural track system and winter
trail groomer. Please note that Soucy International Inc. retains the right to make a final decision regarding repair or
replacement of parts.
10.2 COMMITMENT
•
Soucy International Inc. guarantees that all of its products will be free from any manufacturing or material defects for
its track system kits and related accessories;
•
Soucy International Inc. commits to cover the replacement costs of the product or parts that are defective for the
entire duration of the warranty;
•
All parts deemed defective, and which lead to a guarantee claim, must be inspected by a qualified representative
or an authorized agent of Soucy International Inc. for the warranty to be approved. To facilitate inspection, Soucy
International Inc. can demand that the defective part(s) be returned. In other circumstances, sharp and precise
pictures clearly showing the problem may be required;
•
Soucy International Inc.
retains the right to replace a defective part/product with an updated version.
These
modifications will not in any case reduce the original product integrity.
10.3 WARRANTY PERIOD
•
New product of the ORIGINAL Series for agricultural use
: the warranty period starting from the date of retail sale
is twelve (12) months or a thousand (1,000) hours of operation, whichever comes first;
•
New product of the ORIGINAL Series used exclusively for winter trail grooming:
the warranty period starting
from the date of retail sale is twenty-four (24) months or a thousand (1,000) hours of operation, whichever comes
first;
•
New product of S-TECH Series:
the warranty period starting from the date of retail sale is twenty-four (24) months
or a thousand (1,000) hours of operation, whichever comes first;
•
Rubber tracks:
please refer to the "RUBBER TRACKS REPLACEMENT PROGRAM" section for more information;
•
Spare parts:
any spare part is warranted for a period of six (6) consecutive months starting from the date of retail
sale;
•
Repackaged and/or repaired product:
any product or part repackaged and/or repaired by Soucy International Inc.
or one of its authorized agents during the original warranty period will continue to be warranted for the remaining
period of that warranty.
INSTALLATION, OPERATION AND MAINTENANCE GUIDE
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