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Help Guide
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Distorted picture./The screen flickers.
The screen suddenly changes to a video you do not recognize while watching TV.
A black box appears on the screen.
There are banners/tickers at the top or bottom of the screen.
High resolution HDR pictures are not displayed.
A message about an app asking for permission to access a TV function is displayed.
OLED panel (only models equipped with an OLED panel)
[98] Picture (quality)/screen | Picture (quality)/screen
No color/Dark picture/Color is not correct/Picture is
too bright.
Check the antenna/cable connection.
Connect the TV to the AC power (mains), and press the power button on the TV or the remote
control.
Press the (Quick Settings) button on the remote control, and select [Settings] — [Display &
Sound] — [Picture] to make adjustments.
For details, refer to Adjusting the picture quality page.
If you set [Power saving] to [Low] or [High], the black level will be enhanced. Press the
(Quick
Settings) button on the remote control, then select [Settings] — [System] — [Power & Energy] —
[Power saving] to [Off] to brighten the screen.
Note
Picture quality depends on the signal and content.
The picture quality may improve if you change it in [Picture] under [Settings].
Press the
(Quick Settings) button on the remote control, and select [Settings] — [Display &
Sound] — [Picture] — [Brightness], and adjust [Brightness] or [Contrast].
Related topics
Display & Sound
[99] Picture (quality)/screen | Picture (quality)/screen
Distorted picture./The screen flickers.
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