Repairing the device software
If you forget your screen unlock password, PIN or pattern, you can use the device
repair feature in Xperia Companion to erase the security layer. You need to provide
your Google account login details to perform this operation. By running the repair
feature, you reinstall software for your device and you may lose some personal
data in the process.
If you can’t turn off your device before performing a software repair, force it to shut
down.
When you receive a new Google account username or password, you might not be able to
use them to log in.
To find out the recovery time, visit Google’s support page
http://support.google.com.
To repair the device software using Xperia Companion
Before performing a software repair, make sure you know your Google account username
and password. Depending on your security settings, you may need to enter them in order to
restart the device after a software repair.
If your device seems to have frozen, restarts repeatedly or doesn’t start at all after
you’ve updated the Xperia software or after you’ve performed a software repair or
a factory data reset, try forcing the device to shut down then try turning it back on.
If the problem still exists, force the device to shut down then perform a software
repair by following the steps below:
1
Make sure that Xperia Companion is installed on your PC or Mac.
2
Open the Xperia Companion software on the computer and Software repair
on the main screen.
3
Follow the instructions that appear on the screen to reinstall the software
and complete the repair.
Warranty, SAR and usage guidelines
For information about warranty, SAR (Specific Absorption Rate) and safety
guidelines, please read the Important information provided under Settings > About
phone > Legal information on your device.
Legal information
Sony H3311/H3321/H4311/H4331
This User guide is published by Sony Mobile Communications Inc. or its local affiliated company, without
any warranty. Improvements and changes to this User guide necessitated by typographical errors,
inaccuracies of current information, or improvements to programs and/or equipment, may be made by
Sony Mobile Communications Inc. at any time and without notice. Such changes will, however, be
incorporated into new editions of this User guide. All illustrations are for illustration purposes only and may
not accurately depict the actual device.
All product and company names mentioned herein are the trademarks or registered trademarks of their
respective owners. All other trademarks are property of their respective owners. Any rights not expressly
granted herein are reserved. Visit
www.sonymobile.com/us/legal/ for more information.
This User guide may reference services or applications provided by third parties. Use of such programming
or services may require separate registration with the third party provider, payment of fees or provision of
credit card information, as well as be subject to additional terms of use, change, interruption or
discontinuance at any time. For applications accessed on or through a third-party website, please review
such websites’ terms of use and applicable privacy policy in advance. Sony does not warrant or guarantee
the availability or performance of any third-party application, websites or offered services.
Your device has the capability to download, store and forward additional content, for example, ringtones.
The use of such content may be restricted or prohibited by rights of third parties, including but not limited
to restriction under applicable copyright laws. You, and not Sony, are entirely responsible for additional
content that you download to or forward from your device. Prior to your use of any additional content,
please verify that your intended use is properly licensed or is otherwise authorized. Sony does not
guarantee the accuracy, integrity or quality of any additional content or any other third party content. Under
no circumstances will Sony be liable in any way for your improper use of additional content or other third
party content.
This product is licensed under the MPEG-4 visual and AVC patent portfolio licences for the personal and
non-commercial use of a consumer for (i) encoding video in compliance with the MPEG-4 visual standard
("MPEG-4 video") or the AVC standard ("AVC video") and/or (ii) decoding MPEG- 4 or AVC video that was
encoded by a consumer engaged in a personal and non-commercial activity and/or was obtained from a
video provider licenced by MPEG LA to provide MPEG-4 and/or AVC video. No licence is granted or shall be
implied for any other use. Additional information including that relating to promotional, internal and
107
This is an internet version of this publication. © Print only for private use.
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