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Troubleshooting >

Troubleshooting

This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems
have simple solutions. If these suggestions fail to solve your problems, use the

VAIO Care

. To launch the software, see

Using the VAIO Care

.

If the problems still cannot be solved and you need assistance, visit the support web sites listed in

Finding More about Your

VAIO Computer

.

Some features and options in this section may not be available on your computer.

❑

Computer Operations

❑

System Update / Security

❑

Recovery

❑

Battery Pack

❑

Built-in Camera

❑

Networking (LAN/Wireless LAN)

❑

Wireless WAN

❑

Bluetooth Technology

❑

Optical Discs

❑

Display

❑

Printing

❑

Microphone

❑

Speakers

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Содержание VPCZ13A7E

Страница 1: ...N User Guide Personal Computer VPCZ13 Series ...

Страница 2: ...he Internet 64 Using the Network LAN 65 Using the Wireless LAN 66 Using the Wireless WAN 71 Using the Bluetooth Function 75 Using Fingerprint Authentication 81 Using the TPM 88 Using Peripheral Devices 98 Using the Noise Canceling Headphones 99 Connecting a Port Replicator 106 Connecting an Optical Disc Drive 114 Connecting External Speakers or Headphones 116 Connecting an External Display 117 Sel...

Страница 3: ...Memory Stick 165 Handling the Built in Storage Device 166 Using Fingerprint Authentication 167 Using the TPM 168 Troubleshooting 169 Computer Operations 171 System Update Security 177 Recovery 178 Battery Pack 181 Built in Camera 184 Networking LAN Wireless LAN 186 Wireless WAN 190 Bluetooth Technology 191 Optical Discs 195 Display 200 Printing 204 Microphone 205 Speakers 206 Touch Pad 208 Keyboar...

Страница 4: ...and communications to provide you with a state of the art computing experience External views illustrated in this manual may look slightly different from those of your computer How to find specifications Some features options and supplied items may not be available on your computer To find out about the configuration of your computer visit the VAIO Support web site at http support vaio sony eu ...

Страница 5: ...IO computer 1 Printed Documentation Quick Start Guide An overview of components connection set up information etc Recovery Backup and Troubleshooting Guide Regulations Guarantee and Service Support Before activating the wireless functions such as the wireless LAN and Bluetooth technology read the Regulations Guarantee and Service Support carefully ...

Страница 6: ...oubleshooting information To access VAIO User Guide click Start All Programs and VAIO Manual Windows Help and Support A comprehensive resource for practical advice tutorials and demonstrations to help you learn to use your computer To access Windows Help and Support click Start and Help and Support or press and hold the Microsoft Windows key and press the F1 key ...

Страница 7: ... eu When you contact VAIO Support you will be asked for the serial number of the computer The serial number is a 15 digit number that can be found at the bottom of the VAIO Care window on the bottom or the back panel of the computer or inside the battery compartment Other sources for information about the VAIO computer are The VAIO Forum at http club vaio com which enables you to interact with oth...

Страница 8: ...nt of you Keep your forearms horizontal with your wrists in a neutral comfortable position while using the keyboard or the pointing device Let your upper arms hang naturally at your sides Take frequent breaks while using your computer Excessive use of the computer may strain eyes muscles or tendons Furniture and posture Sit in a chair with good back support Adjust the level of the chair so your fe...

Страница 9: ...level of the display as well Lighting Choose a location where windows and lights do not cause glare and reflection on the display Use indirect lighting to avoid bright spots on the display Proper lighting adds to your comfort and work efficiency Positioning an external display When using an external display set the display at a comfortable viewing distance Make sure the display screen is at or sli...

Страница 10: ... computer Upon completion connect one device for example a printer an external hard disk drive a scanner and so on at a time following the manufacturer s instructions Locating Controls and Ports page 11 About the Indicator Lights page 17 Connecting a Power Source page 18 Using the Battery Pack page 20 Shutting Down Your Computer Safely page 28 Using the Power Saving Modes page 29 Keeping Your Comp...

Страница 11: ...n MOTION EYE camera page 40 D Built in MOTION EYE camera indicator page 17 E Built in speakers stereo F Ambient light sensor page 37 page 202 Measures ambient light intensity for automatically adjusting the LCD brightness to an optimum level G Num lock indicator page 17 H Caps lock indicator page 17 I Scroll lock indicator page 17 J WIRELESS indicator page 17 K Charge indicator page 17 L Disc driv...

Страница 12: ... page 133 H AUTO mode indicator page 17 page 133 I STAMINA mode indicator page 17 page 133 J Memory Stick Duo slot 3 page 49 K Media Access indicator page 17 L SD memory card slot page 60 M WIRELESS switch page 66 page 71 page 75 N Built in microphone monaural O Headphones jack page 116 page 99 P Microphone jack page 127 1 On models with the built in optical disc drive 2 On models without the buil...

Страница 13: ...13 n N Getting Started Locating Controls and Ports Back A Battery connector page 20 B SIM card slot page 71 On selected models only ...

Страница 14: ... page 128 B Optical disc drive 2 page 41 C Manual eject hole 2 page 195 D Monitor port 3 page 118 E Power button Power indicator page 17 1 Compliant with the USB 2 0 standard 2 On selected models only 3 Not accessible when your computer is attached to the port replicator ...

Страница 15: ...3 page 128 G ExpressCard 34 slot page 56 H i LINK 4 pin S400 port 4 page 130 1 Not accessible when your computer is attached to the port replicator 2 There may be no sound from an output device connected to the HDMI output port for the first few seconds after playback starts This does not indicate a malfunction 3 Compliant with the USB 2 0 standard 4 On selected models only ...

Страница 16: ...16 n N Getting Started Locating Controls and Ports Bottom A Air vents B Port replicator connector cover page 107 C Memory module compartment cover page 148 ...

Страница 17: ...in STAMINA mode to conserve battery power SPEED mode Illuminates while the computer is in SPEED mode to provide faster performance Disc drive Illuminates while data access to the built in storage device or the optical disc drive is in progress Do not place the computer into Sleep mode or turn it off while this indicator light is lit Num lock Press the Num Lk key to activate the numeric keypad Pres...

Страница 18: ... pack as it may cause the computer to malfunction Using the AC Adapter While your computer is directly connected to an AC power source and has a battery pack installed it uses power from the AC outlet Use only the supplied AC adapter for your computer To use the AC adapter 1 Plug one end of the power cord 1 into the AC adapter 3 2 Plug the other end of the power cord into an AC outlet 2 3 Plug the...

Страница 19: ...uter completely from an AC power source unplug the AC adapter from the AC outlet Make sure that an AC outlet is easily accessible If you do not intend to use your computer for an extended period of time place the computer into Hibernate mode See Using Hibernate Mode page 30 ...

Страница 20: ...puter at the time of delivery but is not fully charged Do not use your computer without installing the battery pack as it may cause the computer to malfunction Installing Removing the Battery Pack To install the battery pack 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK switch 1 outward ...

Страница 21: ...ted Using the Battery Pack 3 Slide the battery pack diagonally into the battery compartment until the projection 2 on either side of the battery compartment fits into the U shaped cut 3 on either side of the battery pack ...

Страница 22: ...2 n N Getting Started Using the Battery Pack 4 Push the battery pack down into the compartment until it clicks into place 5 Slide the battery LOCK switch inward to secure the battery pack on the computer ...

Страница 23: ... 1 outward 3 Slide and hold the battery RELEASE latch 2 outward put your fingertip underneath the tab 3 on the battery pack and lift the battery pack in the direction of the arrow and then slide it away from the computer For your safety it is highly recommended that you use genuine Sony rechargeable battery packs and AC adapters that meet the quality assurance standard supplied by Sony for your VA...

Страница 24: ...attery pack charges close to the maximum charge level you selected the charge indicator turns off Charge the battery pack as described in this manual from your first battery charge Charge indicator status Meaning Lit in orange The battery pack is charging Blinks along with the green power indicator The battery pack is running out of power Normal mode Blinks along with the orange power indicator Th...

Страница 25: ...ium ion battery pack and can be recharged any time Charging a partially discharged battery pack does not affect the life of battery While some software applications or peripheral devices are in use your computer may not enter Hibernate mode even when the remaining battery life becomes short To avoid loss of data while the computer is running on the battery you should save your data frequently and ...

Страница 26: ... or the duration of use of the battery pack extends To get the most out of the battery pack check the battery charge capacity and change the battery settings To check the battery charge capacity 1 Click Start All Programs and VAIO Control Center 2 Click Power Management and Battery Additionally you can enable the battery care function to extend the life of the battery pack ...

Страница 27: ...ing mode See Using the Power Saving Modes page 29 for more information Change the power saving settings on the Power Options See Using the VAIO Power Management page 145 for more information Set the wallpaper in Long Battery Life Wallpaper Setting as your desktop background with the VAIO Control Center For more information on how to extend the battery life see the help file after following the ste...

Страница 28: ... shut down your computer properly as described below To shut down your computer 1 Turn off any peripherals connected to the computer 2 Save your data and close all running software applications 3 Click Start and the Shut down button After a short time the computer automatically turns off Make sure the power indicator light turns off ...

Страница 29: ...loss of data you should save your data frequently Mode Description Normal mode This is the normal state of your computer while it is in use The green power indicator light is lit while the computer is in this mode Sleep mode Sleep mode turns off the LCD screen and places the built in storage device s and the CPU into a low power consumption mode The orange power indicator light blinks slowly while...

Страница 30: ...more than four seconds your computer will turn off automatically You will lose all unsaved data Using Hibernate Mode To activate Hibernate mode Press the Fn F12 keys Alternatively you can click Start the arrow next to the Shut down button and Hibernate Do not move your computer before its power indicator light turns off To return to Normal mode Press the power button If you press and hold the powe...

Страница 31: ...fficiency security and functionality The VAIO Update automatically notifies you of new updates available on the Internet and downloads and installs them on the computer Windows Update Click Start All Programs and Windows Update and then follow the on screen instructions VAIO Update 5 Click Start All Programs and VAIO Update 5 and then follow the on screen instructions Your computer must be connect...

Страница 32: ...ograms McAfee and McAfee SecurityCenter 2 Click the update tab and select the option to check for updates 3 Follow the on screen instructions to complete the updates When using the Norton Internet Security 1 Click Start All Programs Norton Internet Security and LiveUpdate or Norton Internet Security 2 Follow the on screen instructions to complete the updates See the help file included with your so...

Страница 33: ...nch the VAIO Care On models with the ASSIST button Press the ASSIST button while your computer is on On models without the ASSIST button Click Start All Programs VAIO Care and VAIO Care Do not press the ASSIST button while the computer is in Hibernate mode See the help file included with the VAIO Care for more information On models with the ASSIST button pressing the ASSIST button while the comput...

Страница 34: ...g Special function Buttons page 39 Using the Built in Camera page 40 Using the Optical Disc Drive page 41 Using Memory Stick page 49 Using Other Modules Memory Cards page 56 Using the Internet page 64 Using the Network LAN page 65 Using the Wireless LAN page 66 Using the Wireless WAN page 71 Using the Bluetooth Function page 75 Using Fingerprint Authentication page 81 Using the TPM page 88 ...

Страница 35: ...brightness control Changes the LCD brightness of your computer screen To increase lighting intensity keep pressing the Fn F6 keys or press the Fn F6 keys and then the M or key To decrease lighting intensity keep pressing the Fn F5 keys or press the Fn F5 keys and then the m or key Fn T F7 display output Switches the display output between your computer screen and an external display Press the Ente...

Страница 36: ...he help file included with the VAIO Control Center for more information Fn F12 hibernation Provides the lowest level of power consumption When you execute this command the states of the system and the connected peripheral devices are saved to the built in storage device and the system power is turned off To return the system to its original state use the power button to turn on the power For detai...

Страница 37: ...tomatically turn on and off according to ambient light intensity Additionally you can set a time period to turn off the keyboard backlight after inactivity of keyboard operations To change the backlit keyboard settings 1 Click Start All Programs and VAIO Control Center 2 Click Keyboard and Mouse and Backlit KB Ambient light intensity is measured by the ambient light sensor Blocking the ambient lig...

Страница 38: ... 4 once With many applications this action displays a context sensitive shortcut menu if any Drag Slide your finger on the touch pad while pressing the left button Scroll Slide your finger along the right edge of the touch pad to scroll vertically Slide your finger along the bottom edge to scroll horizontally Once vertical or horizontal scrolling is engaged you can move your finger in circles on t...

Страница 39: ...he ASSIST button while the computer is in Hibernate mode Window arrangement button By default the window arrangement button shows all open windows by resizing the windows so that they all fit on the desktop To resume the previous window state press this button once again You can change the default assignment with the VAIO Control Center VAIO button Launches the Media Gallery or turns the volume on...

Страница 40: ...ng your instant messaging or video editing software does not activate or deactivate the built in camera Do not place your computer into Sleep or Hibernate mode while you are using the built in camera To use the image capture software 1 Click Start All Programs ArcSoft WebCam Companion 3 and WebCam Companion 3 2 Click your desired icon in the main window For detailed information on how to use the s...

Страница 41: ...fications to find out about the configuration of your computer To insert a disc 1 Turn on the computer 2 Press the drive eject button 1 to open the drive The drive tray slides out 3 Place a disc in the middle of the drive tray with the label side facing upward and gently push it down until the disc clicks into place Do not exert pressure on the drive tray Be sure to hold the bottom of the drive tr...

Страница 42: ...he Optical Disc Drive 4 Close the drive tray by pushing it in gently Do not remove the optical disc while your computer is in a power saving mode Sleep or Hibernate Be sure to bring the computer back into Normal mode before removing the disc ...

Страница 43: ...erMulti P PR 5 P PR PR PR PR PR P P 1 The DVD SuperMulti Drive on your computer does not support the DVD RAM cartridge Use non cartridge discs or discs with a removable cartridge 2 Writing data to single sided DVD RAM discs 2 6 GB compliant with DVD RAM Version 1 0 is not supported DVD RAM Version 2 2 12X SPEED DVD RAM Revision 5 0 disc is not supported 3 The Blu ray Disc drive on your computer do...

Страница 44: ...ot supported To play copyright protected Blu ray Disc media continually update the AACS key The AACS key update requires Internet access As with other optical media devices circumstances may limit compatibility or prevent Blu ray Disc media playback VAIO computers may not support movie playback on packaged media recorded in AVC or VC1 formats at high bit rates Region settings are required for some...

Страница 45: ...D players and computer optical disc drives may not be able to play audio CDs created with the CD R or CD RW media Some DVD players and computer optical disc drives may not be able to play DVDs created with the DVD R DL DVD R DL DVD R DVD RW DVD R DVD RW or DVD RAM media When your computer is equipped with a Blu ray Disc drive Blu ray Disc playback is available on your computer However the drive ma...

Страница 46: ...ea is different from the label you cannot play the disc on your computer To find out the region code for your residence area see the following table Residence area Region code Residence area Region code Residence area Region code Africa 5 Australia 4 China 6 Europe 2 Hong Kong 3 India 5 Indonesia 3 Japan 2 Korea 3 Kuwait 2 Malaysia 3 New Zealand 4 Philippines 3 Russia 5 Saudi Arabia 2 Singapore 3 ...

Страница 47: ...D Region tab 6 Select an appropriate region from the list and click OK You can change the region code only a limited number of times When you have exceeded this number the drive s region code is permanently assigned and you will not be able to change it again Reconfiguring your computer does not reset this count Any difficulties caused by changing the region code settings of the drive are not cove...

Страница 48: ...lay the disc For instructions on how to use the software see the help file included with the software Copying Files to Discs To copy files to a disc 1 Insert a recordable disc into the optical disc drive Connect the AC adapter to the computer and close all running software applications before copying files to a disc 2 If nothing appears on the desktop click Start All Programs and your desired disc...

Страница 49: ...phones and other devices Because it is removable it can be used for external data storage Before You Use Memory Stick The Memory Stick Duo slot on your computer can accommodate the following sizes and types of media Memory Stick Duo Memory Stick PRO Duo Memory Stick PRO HG Duo Your computer supports only Duo size Memory stick and does not support standard size Memory Stick For the latest informati...

Страница 50: ...t easily remove it gently and verify you are inserting it in the proper direction When you insert Memory Stick into the slot for the first time you may be prompted to install driver software If prompted follow the on screen instructions to install the software Memory Stick is automatically detected by your system and the contents of Memory Stick are displayed If nothing appears on the desktop clic...

Страница 51: ...er Using Memory Stick Before using Memory Stick Micro M2 be sure to insert it into an M2 Duo adaptor If you insert the media directly into the Memory Stick Duo slot without the adaptor you may not be able to remove it from the slot ...

Страница 52: ...e volumes of data may take time to load so make sure the indicator light is unlit before removing Memory Stick 1 Locate the Memory Stick Duo slot 2 Check that the Media Access indicator light is unlit 3 Push in Memory Stick toward the computer and release Memory Stick ejects 4 Pull Memory Stick out of the slot Be sure to remove Memory Stick gently or it may pop out unexpectedly ...

Страница 53: ...atting the media make sure that it does not contain your valuable data Do not remove Memory Stick from the slot while formatting This could cause a malfunction 1 Locate the Memory Stick Duo slot 2 Carefully slide Memory Stick into the slot until it clicks into place 3 Click Start and Computer 4 Right click the Memory Stick icon and select Format 5 Click Restore device defaults The size of the allo...

Страница 54: ...54 n N Using Your VAIO Computer Using Memory Stick 6 Click Start 7 Follow the on screen instructions It may take time to format Memory Stick depending on the media type ...

Страница 55: ...inserting or removing Memory Stick from the slot Do not force it in or out of the slot Inserting Memory Stick with multiple conversion adaptors is not guaranteed of compatibility MagicGate is the general name of the copyright protection technology developed by Sony Use Memory Stick with the MagicGate logo to take advantage of this technology Except for your personal use it is against the copyright...

Страница 56: ...ressCard Module Your computer is equipped with an ExpressCard 34 slot for transferring data among digital cameras camcorders music players and other audio video devices This slot can only accommodate an ExpressCard 34 34 mm wide module Referred to as the ExpressCard slot and the ExpressCard module in this manual ...

Страница 57: ...ector before you use the slot 1 Locate the ExpressCard slot 2 Push the ExpressCard slot protector so that the protector pops out 3 Gently take hold of the ExpressCard slot protector and pull it out of the slot 4 Hold the ExpressCard module with the arrow pointing toward the slot 5 Carefully slide the ExpressCard module into the slot until it clicks into place Do not force it into the slot ...

Страница 58: ...her Modules Memory Cards If the module does not go into the slot easily remove it gently and verify you are inserting it in the proper direction Make sure you use the most recent driver software provided by the ExpressCard module manufacturer ...

Страница 59: ...is off the Safely Remove Hardware and Eject Media icon is not displayed on the taskbar the hardware you want to unplug is not displayed in the Safely Remove Hardware and Eject Media window 1 Locate the ExpressCard slot 2 Click the Safely Remove Hardware and Eject Media icon on the taskbar 3 Select the hardware you want to unplug 4 Follow the on screen instructions for removing the ExpressCard modu...

Страница 60: ...ong digital cameras camcorders music players and other audio video devices Before you use the SD memory card The SD memory card slot on your computer can accommodate the following memory cards SD memory card SDHC memory card SDXC memory card For the latest information on compatible memory cards see Finding More about Your VAIO Computer page 5 to visit the appropriate support web site ...

Страница 61: ...Carefully slide the SD memory card into the slot until it clicks into place Do not force the card into the slot When you insert the SD memory card into the slot for the first time you may be prompted to install driver software If prompted follow the on screen instructions to install the software The SD memory card icon will appear in the Computer window after you insert the card into the slot ...

Страница 62: ...mory Cards To remove an SD memory card 1 Locate the SD memory card slot 2 Check that the Media Access indicator light is unlit 3 Push in the SD memory card toward the computer and release The SD memory card ejects 4 Pull the SD memory card out of the slot ...

Страница 63: ...card while the media access indicator light is lit If you do you may lose data Do not attempt to insert a memory card or memory card adaptor of a different type into the memory card slot An incompatible memory card or memory card adaptor may cause difficulty in removing from the slot and can cause damage to your computer Notes on using the SD memory card Your computer has been tested and found com...

Страница 64: ...ct your computer to the Internet ask your ISP To connect your computer to the Internet using the wireless LAN function you need to set up the wireless LAN network See Using the Wireless LAN page 66 for more information When you connect your computer to the Internet be sure to take appropriate security measures to protect the computer against online threats Depending on the service contract with yo...

Страница 65: ...rk administrator The network LAN port on your computer is not accessible when the computer is attached to the optional port replicator You can connect your computer to any network without changing the default settings Do not plug a telephone cable into the network LAN port on your computer If the network LAN port is connected to one of the telephone lines mentioned below high electric current to t...

Страница 66: ... n standard which specifies the type of technology used See the specifications to find out about the configuration of your computer WLAN standard Frequency band Remarks IEEE 802 11a 5 GHz IEEE 802 11b g 2 4 GHz The IEEE 802 11g standard provides higher speed communications than the IEEE 802 11b standard IEEE 802 11n 5 GHz 2 4 GHz On models compliant with the IEEE 802 11b g n standard only the 2 4 ...

Страница 67: ...y vary depending on the following conditions Distance between communication devices Existence of obstacles between devices Device configuration Radio conditions Ambient environment that includes existence of walls and materials of such walls Software in use Communications may be cut off depending on radio conditions Actual communication speed may not be as fast as the one displayed on your compute...

Страница 68: ...ser authentication using 802 1X and Extensible Authentication Protocol EAP Data encryption protects the vulnerable wireless link between clients and access points Besides that there are other typical LAN security mechanisms to ensure privacy such as password protection end to end encryption virtual private networks and authentication WPA2 the second generation of WPA provides stronger data protect...

Страница 69: ...etwork icon on the taskbar 4 Click the switch next to your desired wireless option s to toggle it to On in the VAIO Smart Network window Make sure the WIRELESS indicator light turns on 5 GHz band wireless LAN communications available on selected models only are disabled by default To enable 5 GHz band communication you need to select the option to use the 5 GHz band or both the 2 4 GHz and 5 GHz b...

Страница 70: ...ireless LAN Communications To stop wireless LAN communications Click the switch next to Wireless LAN to toggle it to Off in the VAIO Smart Network window Turning off the wireless LAN function while accessing remote documents files or resources may result in data loss ...

Страница 71: ...mputer to connect to the Internet through the wireless network wherever there is the mobile phone coverage The WWAN may not be available in some countries or regions Some features and options in this section may not be available on your computer See the specifications to find out about the configuration of your computer ...

Страница 72: ...ht receive an offer from the VAIO selected telecom operator In that case the SIM card is either in the operator SIM pack inside the carton box or already inserted in the SIM card slot If the SIM card is not provided with your computer you can purchase one from your preferred telecom operator To insert a SIM card 1 Turn off your computer 2 Remove the battery pack from the computer For detailed inst...

Страница 73: ...nted circuit side down Do not touch the printed circuit on the SIM card Be sure to hold your computer firmly before inserting or removing the card Do not damage the SIM card in any way either by bending or exerting pressure on the card 5 Reinstall the battery pack Make sure the battery pack is installed properly ...

Страница 74: ...hat the switch next to Wireless WAN is On 4 Click the down arrow button next to the Wireless WAN switch and the Connect button to launch your connection manager software or the preinstalled software from a telecom operator depending on your model or country 5 Enter your PIN code when prompted 6 Click Connect For more information on how to use the wireless WAN function see the help file included wi...

Страница 75: ...nology has an authentication function which allows you to determine with whom you choose to communicate With the authentication function you can prevent any anonymous Bluetooth devices from accessing your computer The first time two Bluetooth devices communicate a common passkey a password required for authentication should be determined for both devices to be registered Once a device is registere...

Страница 76: ...ing the Bluetooth Function Communicating with Another Bluetooth Device You can connect your computer to a Bluetooth device such as another computer a mobile phone a PDA a headset a mouse or a digital camera without the use of any cables ...

Страница 77: ...u first need to set up the Bluetooth function For information on setting up and using the Bluetooth function see Windows Help and Support 1 Turn on the WIRELESS switch 2 Click the VAIO Smart Network icon on the taskbar 3 Click the switch next to Bluetooth to toggle it to On in the VAIO Smart Network window Make sure the WIRELESS indicator light turns on ...

Страница 78: ...uetooth Function Stopping Bluetooth Communications To stop Bluetooth communications 1 Turn off the Bluetooth device that is communicating with your computer 2 Click the switch next to Bluetooth to toggle it to Off in the VAIO Smart Network window ...

Страница 79: ...ard and electromagnetic interference in the environment All Bluetooth devices must be certified to make sure that the applicable standard requirements are maintained Even if standards are met individual device performance specifications and operation procedures can vary Data exchange may not be possible in all situations Video and audio may not be synchronized if you play videos on your computer w...

Страница 80: ... other devices depending on the manufacturer or the software version employed by the manufacturer Connecting multiple Bluetooth devices to your computer may cause channel congestion resulting in poor performance of the devices This is normal with Bluetooth technology and does not indicate a malfunction ...

Страница 81: ...ngerprints for your user account you can substitute fingerprint authentication for password entry when logging onto Windows Power on Security feature page 86 If you have set the power on password page 137 you can substitute fingerprint authentication for password entry when starting your computer Password Bank for quick web site access Once you have registered your user information user accounts p...

Страница 82: ...r on the desktop or the built in storage device The encrypted folder will be hidden from other users sharing your computer Application launcher function for quick application access The application launcher feature is available on your computer for launching your preferred application executable file that is assigned to one of your fingers with a registered fingerprint Once you have assigned an ap...

Страница 83: ...your computer Set the Windows password on your computer before registration See Setting the Windows Password page 141 for the detailed instructions To register a fingerprint 1 Click Start All Programs Protector Suite and Control Center 2 Read an end user license agreement thoroughly and click Accept 3 Follow the on screen instructions For detailed information see the help file ...

Страница 84: ...ng Fingerprint Authentication If you have failed to register a fingerprint follow these steps to try again 1 Place the top joint of your finger on the fingerprint sensor 1 2 Swipe your finger perpendicularly across the fingerprint sensor ...

Страница 85: ...er and or have your fingerprint s recognized if your finger is too dry or wet wrinkled injured dirty etc Register more than one fingerprint in case that the fingerprint sensor fails to recognize the fingerprint Be sure to clean your fingertip s and the fingerprint sensor before swiping in order to keep good recognition performance You can register only the limited number of fingerprints for loggin...

Страница 86: ...ee Setting the Password page 136 For detailed information see the help file included with the Protector Suite Logging onto Windows If you have registered your fingerprints for your user account you can substitute fingerprint authentication for Windows password entry To log onto Windows swipe the registered finger across the fingerprint sensor when the Windows log on screen appears Power on Securit...

Страница 87: ...tered fingerprints 1 Turn on the computer 2 Press the F2 key when the VAIO logo appears The BIOS setup screen appears If the screen does not appear restart the computer and press the F2 key several times when the VAIO logo appears 3 Press the or key to select Security to display the Security tab 4 Press the m key to select Clear Fingerprint Data and press the Enter key 5 At the confirmation prompt...

Страница 88: ... In combination with the TPM you can encrypt and decrypt your data to strengthen computer security against inappropriate access Some features and options in this section may not be available on your computer See the specifications to find out about the configuration of your computer TPMs are defined by Trusted Computing Group TCG and also called security chips ...

Страница 89: ...folder created in the My Documents folder or the Documents folder on your account The Personal Secure Drive The Personal Secure Drive is a virtual drive that is created by using the Personal Secure Drive feature and automatically encrypts data that is saved to it Do not change the following settings on the View tab in the Folder Options window displayed by clicking Folder and search options from O...

Страница 90: ...data With the default settings the files in the folders below cannot be encrypted because they have system attributes Do not change the system attributes of the files in the folders below The following folders are hidden by default Folders containing key files C ProgramData Infineon C Users All Users Infineon C Users All Users is a shortcut to C ProgramData C Users account AppData Roaming Infineon...

Страница 91: ...up archive file Default file name SPSystemBackup xml or SPSystemBackup_ your computer name xml Storage folder for automatic backup archive files Folder name Fixed SPSystemBackup The folder is created as the subfolder for the SPSystemBackup xml file SPSystemBackup_ your computer name The folder is created as the subfolder for SPSystemBackup_ your computer name xml file Emergency recovery token file...

Страница 92: ...e Default file name SpBackupArchive xml PSD backup file Default file name Drive name Personal Secure Drive fsb Owner password backup file Default file name SpOwner_ your computer name tpm Protocol file Default file name SpProtocol_ your computer name _ user name domain name txt ...

Страница 93: ...d then the Enter key 4 Press the M or m key to select Enable and then the Enter key 5 Press the or key to select Exit select Exit Setup and then press the Enter key 6 After your system restarts select Execute in the confirmation window and then press the Enter key You can also disable the TPM and clear the TPM configuration in the BIOS setup screen Before enabling the TPM be sure to set the power ...

Страница 94: ...fessional Package Without these passwords you will not be able to restore any TPM protected data or backup files Be sure to write down the passwords and keep them safe and private from other people To initialize and configure the TPM See the on screen documentation for detailed information To open the documentation click Start All Programs Infineon Security Platform Solution and Help The maintenan...

Страница 95: ...ze the TPM with the Infineon TPM Professional Package before enabling BitLocker Drive Encryption If you enable it without initializing the TPM a TPM owner password is not generated so you will not be able to configure the Infineon TPM Professional Package The Infineon TPM Professional Package does not make a backup copy of a file recovery password for BitLocker Drive Encryption An additional BitLo...

Страница 96: ...s the M or m key to select Enable and then the Enter key 5 Press the or key to select Boot and then select Enabled for External Device Boot 6 Press the M or m key to select Boot Priority and then the Enter key 7 Press the F5 or F6 key to change the boot device order so that Internal Hard Disk is listed higher than External Device You need to move Internal Optical Drive to the top of the list to re...

Страница 97: ...uter Using the TPM Updating your BIOS with updating software such as the VAIO Update changes the BIOS settings back to the default You need to repeat the steps above again It takes several hours to complete the encryption process ...

Страница 98: ...dphones page 99 Connecting a Port Replicator page 106 Connecting an Optical Disc Drive page 114 Connecting External Speakers or Headphones page 116 Connecting an External Display page 117 Selecting Display Modes page 124 Using the Multiple Monitors Function page 125 Connecting an External Microphone page 127 Connecting a USB Device page 128 Connecting an i LINK Device page 130 ...

Страница 99: ... may be supplied with your computer Some features and options in this section may not be available on your computer See the specifications to find out about the configuration of your computer The noise canceling headphones are equipped with a built in microphone that picks up ambient noises and outputs an antiphase sound to reduce the noises ...

Страница 100: ...ction The noise canceling function cannot be fully in effect unless you properly wear the headphones Be sure to fit earpieces of the headphones tightly into your ears If you feel that the noise canceling function has little effect adjust the earbud position in the earpieces of the noise canceling headphones or replace the earbuds with a pair in another size A pair of medium size earbuds is attache...

Страница 101: ...se radio interference with the noise canceling headphones When using the headphones keep mobile phones away from the headphones Plugging or unplugging the noise canceling headphones generates noise This is normal and does not indicate a malfunction Be sure to take off the headphones from your ears before plugging or unplugging the headphones Enabling disabling the noise canceling function or enabl...

Страница 102: ...k i The icon appears on the taskbar to indicate that the noise canceling function is enabled and a balloon message pops up from the icon When the icon is on the taskbar the noise canceling function is disabled Right click the icon and select Enable Noise Canceling Function from the menu If no icon is on the taskbar see What to do if the icon and the balloon do not appear page 105 to change the set...

Страница 103: ...ones window To adjust the effect of the noise canceling function 1 Right click the icon on the taskbar and select Settings If no icon is on the taskbar see What to do if the icon and the balloon do not appear page 105 to change the settings 2 Drag the Noise Canceling Control slider toward Mic or Mic to select your desired noise canceling level The slider should be at the center of the range to yie...

Страница 104: ...ant your voice to sound clearly while chatting or when you want to use the headphones as a microphone to record your own voice or sounds coming from your front To enable the microphone directivity function 1 Right click the icon on the taskbar and select Settings If no icon is on the taskbar see What to do if the icon and the balloon do not appear page 105 to change the settings 2 Click the Microp...

Страница 105: ...k Start and Control Panel 2 Click Hardware and Sound 3 Click Manage audio devices under Sound 4 On the Playback tab double click the speakers or headphones icon 5 Click the Enhancements tab 6 Click to select the Noise Canceling Function check box and click Modify Settings If the Disable all enhancements check box is selected click to cancel the check box 7 Click to select the Display an icon for t...

Страница 106: ...or MONITOR port on the port replicator A DC IN indicator Illuminates while the port replicator is powered B DC IN port page 18 C USB ports 1 page 128 D DVI D port page 118 E MONITOR port page 118 F Network LAN ports 2 page 65 G Security slot 1 Compliant with the USB 2 0 standard 2 The port replicator has a protective sticker covering each network LAN port Connect a 10BASE T 100BASE TX 1000BASE T c...

Страница 107: ...the port replicator Do not move your computer when it is attached to the port replicator This may detach the port replicator and cause damage to both units The monitor port on your computer is not accessible when the computer is attached to the port replicator Use the DVI D or MONITOR port on the port replicator for connecting an external display 1 Disconnect all peripherals and the AC adapter fro...

Страница 108: ...108 n N Using Peripheral Devices Connecting a Port Replicator Be sure to plug the AC adapter cable as illustrated below ...

Страница 109: ...ay find it difficult to remove the port replicator connector cover as it is tight in place on your computer Do not exert extra pressure when removing the cover so as not to damage the computer or the port replicator connector cover Once you have removed the port replicator connector cover keep it in the designated space 5 on the port replicator ...

Страница 110: ...110 n N Using Peripheral Devices Connecting a Port Replicator 5 Align the rear bottom corners of the computer with the guides on the port replicator ...

Страница 111: ...111 n N Using Peripheral Devices Connecting a Port Replicator 6 Gently push down the computer until it clicks into place 7 Lift open the LCD screen lid and turn on the computer ...

Страница 112: ...f unsaved data be sure to turn off your computer before disconnecting it from the port replicator When the battery pack is running out of power disconnecting your computer from the port replicator may result in loss of unsaved data To disconnect your computer from the port replicator 1 Lift the computer away from the port replicator ...

Страница 113: ...of the computer It is extremely important that you replace the port replicator connector cover after disconnecting your computer from the port replicator If the connector is left uncovered dust may get inside and damage the computer To disconnect the port replicator completely from an AC power source unplug the AC adapter ...

Страница 114: ... drive to your computer before launching any preinstalled disc operation program Be sure to connect an external optical disc drive to an AC power source before using the drive Your computer only supports optical disc drives that run on the power directly supplied from an AC power source To connect an optical disc drive 1 Connect your external optical disc drive to an AC outlet 1 2 Choose the USB p...

Страница 115: ...Drive See the manual that came with your external optical disc drive for detailed instructions on connecting the USB cable to the drive Disconnecting the drive while the computer is in a power saving mode Sleep or Hibernate may cause the computer to malfunction ...

Страница 116: ...plied such as speakers or headphones to your computer To connect external speakers Make sure your speakers are designed for computer use Turn down the volume of the speakers before you turn them on The noise canceling function does not work on sound output through external speakers Connect external speakers 1 to the headphones jack 2 i with a speaker cable 3 not supplied ...

Страница 117: ...g on the type or bit rate of the video You may be able to solve this problem by lowering the screen resolution of the display Follow the steps in Why doesn t my screen display a video page 202 to change the screen resolution If disconnecting the external display from the optional port replicator does not automatically change the LCD resolution of your computer change the current display settings T...

Страница 118: ...n your computer is not accessible when the computer is attached to the port replicator When you use the HDMI output port on your computer or the DVI D port on the port replicator select the SPEED or AUTO mode with the performance selector switch See Selecting Performance Modes page 133 for mode selection 1 Plug the power cord 1 of your external display or the projector into an AC outlet 2 Connect ...

Страница 119: ...the transmission channel of digital video signals for the purpose of copyright protection which enables you to play and view a wide variety of copyright protected and high quality content To view the copyright protected content connect an HDCP compliant monitor to the HDMI output port on your computer or the DVI D port on the port replicator If your computer has a non compliant monitor connected y...

Страница 120: ...DVI monitor use an HDMI to DVI D adapter to connect it to the HDMI output port on the computer or use a display cable to connect it to the DVI D port on the port replicator DVI D stands for Digital Visual Interface Digital It is a type of DVI port that supports only digital video signals no analog video signals It has 24 pins A DVI I Digital Visual Interface Integrated port supports digital video ...

Страница 121: ...se the HDMI output port on your computer select the SPEED or AUTO mode with the performance selector switch See Selecting Performance Modes page 133 for mode selection 1 Plug the power cord of your TV 1 into an AC outlet 2 Plug one end of an HDMI cable 2 to the HDMI output port 3 on the computer and the other end to the TV 3 Switch the input channel of the TV to external input 4 Set up the TV conf...

Страница 122: ...122 n N Using Peripheral Devices Connecting an External Display See the manual that came with your TV for more information on installation and use The HDMI cable carries both video and audio signals ...

Страница 123: ...put device page 212 When you use the HDMI output port on your computer select the SPEED or AUTO mode with the performance selector switch See Selecting Performance Modes page 133 for mode selection 1 Turn on the TV and set its input to the HDMI input 2 Turn on the home theater receiver or surround sound decoder device and set its input to the HDMI input 3 Plug one end of an HDMI cable to the HDMI ...

Страница 124: ...UTO mode with the performance selector switch See Selecting Performance Modes page 133 for mode selection You may not be able to display the same content on your computer screen and the external display or projector at the same time depending on the type of your external display or projector Turn on the external display before turning on your computer To select a display mode with the Fn F7 keys Y...

Страница 125: ...ortions of your desktop across separate displays For example if you have an external display connected to the monitor port your computer screen and the external display can function as a single desktop You can move the cursor from one display to the other This allows you to drag objects such as an open application window or a toolbar from one display to the other ...

Страница 126: ...may not support the Multiple Monitors function Certain software applications may not be compatible with Multiple Monitors settings Make sure that your computer does not enter Sleep or Hibernate mode while you are using the Multiple Monitors function or the computer may not return to Normal mode If you set different colors on each display do not expand a single window across two displays or your so...

Страница 127: ...icrophone Connecting an External Microphone You can connect an external microphone not supplied to your computer To connect an external microphone Plug the microphone cable 1 into the microphone jack 2 m Make sure your microphone is designed for computer use ...

Страница 128: ...nnecting a USB Device You can connect a Universal Serial Bus USB device such as a mouse a floppy disk drive a speaker or a printer to your computer To connect a USB device 1 Choose the USB port 1 you prefer to use 2 Plug the USB device cable 2 into the USB port ...

Страница 129: ...n Be sure to use a USB printer compatible with your version of Windows to print documents For information on how to remove a USB device see the manual that came with the device To protect your computer and or USB devices from damage observe the following When moving the computer with USB devices connected avoid exposing the USB ports to shock or impact Do not put the computer into a bag or carryin...

Страница 130: ...s to your system such as a CD RW or hard disk drive confirm their operating system compatibility and required operating conditions Notes on connecting i LINK devices The i LINK port on your computer does not supply power to an external device If the external device requires external power be sure to connect it to a power source The i LINK port supports transfer rates up to 400 Mbps However the act...

Страница 131: ...1 not supplied into the i LINK port 2 on the computer and the other end into the DV In Out port 3 on the digital video camcorder The connection procedure varies depending on your compatible i LINK device See the manual that came with the device for more information You cannot access the contents of Memory Stick in the digital video camcorder via an i LINK connection ...

Страница 132: ...of your VAIO computer Among other things you will learn how to use and customize the look of your Sony software and utilities Selecting Performance Modes page 133 Setting the Password page 136 Using Intel VT page 143 Using the VAIO Control Center page 144 Using the VAIO Power Management page 145 Changing the Display Language page 146 ...

Страница 133: ...lly selects an optimum one between the two While any software application that prevents your computer from changing the performance mode is in use selecting another mode with the performance selector switch may not change the performance mode In such a case close the application The selected mode will automatically be activated Changing the performance mode without closing the application may caus...

Страница 134: ...devices on your computer to conserve battery power SPEED mode Uses the NVIDIA video controller to provide faster performance AUTO mode Automatically selects either STAMINA or SPEED mode to provide optimum performance when The AC adapter is plugged or unplugged An external device is connected to or disconnected from the HDMI output port on your computer or the DVI D port on the optional port replic...

Страница 135: ...Computer Selecting Performance Modes To check the current performance mode Find out which performance mode indicator light is lit STAMINA SPEED or AUTO Find out which performance mode icon is on the Windows desktop notification area ...

Страница 136: ...ypes of passwords Machine password Allows users with administrative rights to change all the setup options in the BIOS setup screen as well as to start the computer User password Allows the standard users to change some of the BIOS setup options as well as to start the computer To set the user password you must first set the machine password Entry of the power on password will be prompted after th...

Страница 137: ... logo appears 3 Press the or key to select Security to display the Security tab select Set Machine Password and then press the Enter key 4 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters long including spaces 5 Select Password when Power On under Security and press the Enter key 6 Change the setting from Disabled to...

Страница 138: ...mputer and press the F2 key several times when the VAIO logo appears 3 Enter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters long including spaces 6 P...

Страница 139: ... 3 Enter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set Machine Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the En...

Страница 140: ...rs 3 Enter the user password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the Enter ...

Страница 141: ...In the New password and Confirm new password fields enter the password for your account 6 Click Create password See Windows Help and Support for more information on the Windows password To change the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click Change your password 5 In the Current password field enter your ...

Страница 142: ...e the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click Remove your password 5 In the Current password field enter the current password that you want to remove 6 Click Remove password ...

Страница 143: ... the F2 key when the VAIO logo appears The BIOS setup screen appears If the screen does not appear restart the computer and press the F2 key several times when the VAIO logo appears 3 Press the or key to select Advanced 4 Press the M or m key to select Intel R Virtualization Technology or Intel R VT press the Enter key select Enabled and press the Enter key If the Advanced tab is not displayed in ...

Страница 144: ...ehavior To use the VAIO Control Center 1 Click Start All Programs and VAIO Control Center 2 Select your desired control item and change the settings 3 Once finished click OK The setting of the desired item is changed For more information about each option see the help file included with the VAIO Control Center Some of the control items will not be visible if you open the VAIO Control Center as a s...

Страница 145: ...indicates what kind of power source you are currently using Click this icon to display the window that shows your power status To select a power plan 1 Right click the power status icon on the taskbar and select Power Options 2 Select your desired power plan To change the power plan settings 1 Click Change plan settings on the right of your desired power plan in the Power Options window Change the...

Страница 146: ...or information on how to connect the computer to the Internet see Using the Internet page 64 To install a language pack 1 Click Start All Programs and Windows Update 2 Click xx number optional updates are available 3 Select the desired language pack from the list 4 Click OK to start the download and installation of the selected language pack To change the display language 1 Click Start Control Pan...

Страница 147: ...ule You should not install it yourself if you are not familiar with upgrading memory on a computer You should not touch the connectors or open the memory module compartment cover For assistance contact an authorized Sony service support center To find the nearest center or agent see Finding More about Your VAIO Computer page 5 The type of module and the amount of memory installed on your computer ...

Страница 148: ... components Before touching a memory module ensure the following The procedures described in this document assume user familiarity with the general terminology associated with personal computers and with the safety practice and regulatory compliance requirements for using and modifying electronic equipment Turn off your computer and disconnect it from its power sources battery pack and AC adapter ...

Страница 149: ...e to the computer and any repair costs will not be covered by the warranty Do not place the memory module in a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 35 C or less than 5 C High humidity Handle the memory module with car...

Страница 150: ...ut down the computer and disconnect all peripheral devices 2 Unplug the computer and remove the battery pack 3 Wait about an hour until the computer cools down 4 Unscrew two screws indicated by the arrows below on the bottom of the computer and remove the memory module compartment cover 5 Touch a metal object to discharge static electricity ...

Страница 151: ... the currently installed memory module as follows Pull the latches in the direction of the arrows 1 The memory module is released Make sure that the memory module tilts up and then pull it out in the direction of the arrow 2 7 Remove the new memory module from its packaging ...

Страница 152: ...module Be sure to insert the connector edge of the memory module into the slot while aligning the notch on the module with the small projection in the open slot Do not force the memory module into the slot in a wrong orientation as it may cause damage to the slot and the module 9 Replace the memory module compartment cover 10 Tighten the screws on the bottom of the computer 11 Reinstall the batter...

Страница 153: ...the amount of memory 1 Turn on the computer 2 Click Start All Programs and VAIO Control Center 3 Click System Information and System Information You can view the amount of system memory in the right pane If the additional memory does not appear repeat the installation procedure and restart the computer ...

Страница 154: ... your computer Safety Information page 155 Care and Maintenance Information page 157 Handling Your Computer page 158 Handling the LCD Screen page 160 Using the Power Source page 161 Handling the Built in Camera page 162 Handling Discs page 163 Using the Battery Pack page 164 Handling Memory Stick page 165 Handling the Built in Storage Device page 166 Using Fingerprint Authentication page 167 Using...

Страница 155: ...specified peripheral equipment and interface cables Keep small parts such as Memory Stick and Memory Stick adaptors out of reach of children There is a risk of swallowing them Power Source Do not place the AC adapter in contact with your skin Remove the AC adapter away from your body if it becomes warm and causes discomfort Do not place heavy objects on the power cord or this could cause a fire To...

Страница 156: ... period of time remove the battery pack from the computer to prevent damage to the battery pack If you have not used the battery pack for a considerable amount of time the remaining battery life may become short This is normal and does not indicate a malfunction The battery pack will gradually discharge over time even while not in use Connect the AC adapter to your computer and recharge the batter...

Страница 157: ... out the cleaning cloth with no wrinkles on the keyboard before closing the LCD screen lid Built in Camera Clean the lens protection cover of the built in camera with a blower brush or a soft brush If the cover is extremely dirty wipe it off with a soft dry cloth Do not rub the cover as it is sensitive to pressure Discs Proper care of the disc is essential to its continuous reliability Do not use ...

Страница 158: ...ght Excessive dust Moisture or rain Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 35 C or less than 5 C High humidity Do not place electronic equipment near your computer The electromagnetic field of the equipment may cause the computer to malfunction Do not use your computer without installing the battery pack as it ma...

Страница 159: ... VAIO Computer page 5 To avoid losing data when your computer is damaged back up your data regularly Do not exert pressure on the LCD screen or its edges when opening the LCD screen lid or lifting your computer The LCD screen may be sensitive to pressure or added stress and exerting pressure may damage the screen or cause it to malfunction To open the computer hold the base with one hand and gentl...

Страница 160: ... residual image disappears after a while You can use a screen saver to prevent residual images The LCD screen becomes warm during operation This is normal and does not indicate a malfunction The LCD screen is manufactured using high precision technology You may however see tiny black points and or bright points red blue or green that continuously appear on the LCD screen This is a normal result of...

Страница 161: ... as a photocopier or a shredder You can purchase a power strip with a surge protector This device helps prevent damage to your computer caused by sudden power surges in an electrical storm for example Use the AC adapter supplied with your computer or genuine Sony products Do not use any other AC adapter as it may cause a malfunction ...

Страница 162: ...e lens protection cover of the built in camera as it may cause scratches on the cover and such scratches will appear on the captured images Do not let the direct sunlight get into the lens of the built in camera regardless of your computer s power state as it may cause the camera to malfunction ...

Страница 163: ...Fingerprints and dust on the surface of a disc may cause read errors Be sure to hold the disc by its edges and central hole as shown below Never affix an adhesive label to a disc This will affect the use of the disc and may result in irreparable damage ...

Страница 164: ...ger charging time Do not charge the battery pack in any way other than as described in this user guide or as designated by Sony in writing While the battery pack is in use or being charged heat builds up in the battery pack This is normal and is not cause for concern You do not need to discharge the battery pack before recharging If the battery pack quickly runs out of power after being fully char...

Страница 165: ...ry Stick dry Do not use or store Memory Stick in a location subject to Static electricity Electrical noise Extremely high temperatures such as in a car parked in the sun Direct sunlight High humidity Corrosive substances Use the storage case supplied with Memory Stick Be sure to make a backup copy of your valuable data When using Memory Stick Duo do not use a fine tipped pen to write on the label ...

Страница 166: ...tored To prevent losing data you should be careful when handling your computer To avoid damaging your built in storage device Do not subject your computer to sudden movements Keep your computer away from magnets Do not place your computer in a location subject to mechanical vibration or in an unstable position Do not turn off the power or restart your computer while reading or writing data to the ...

Страница 167: ...after the repair work the fingerprint templates will be lost You will have to register them all over again The maintenance and management of data concerning fingerprint authentication must be carried out at your own risk Sony assumes no liability for any defects arising out of your data maintenance and management Before disposing of your computer or transferring it to a third person it is strongly...

Страница 168: ...laced if the motherboard needs replacement In such a case use the backup copies of the emergency recovery archive file emergency recovery token file password reset token file and personal secret file to restore the TPM configuration Be sure to make a backup copy of the data stored on the built in storage device before sending your computer for repair The built in storage device may be initialized ...

Страница 169: ...till cannot be solved and you need assistance visit the support web sites listed in Finding More about Your VAIO Computer page 5 Some features and options in this section may not be available on your computer Computer Operations page 171 System Update Security page 177 Recovery page 178 Battery Pack page 181 Built in Camera page 184 Networking LAN Wireless LAN page 186 Wireless WAN page 190 Blueto...

Страница 170: ...170 n N Troubleshooting Touch Pad page 208 Keyboard page 209 Floppy Disks page 210 Audio Video page 211 Memory Stick page 214 Peripherals page 215 Port Replicator page 216 ...

Страница 171: ...r strip or UPS is plugged into a power source and turned on If you are using an external display make sure it is plugged into a power source and turned on Make sure the brightness and contrast controls are adjusted correctly See the manual that came with your display for more information Unplug the AC adapter and remove the battery pack Wait three to five minutes Reinstall the battery pack plug th...

Страница 172: ...rt your computer If your computer does not restart press the Ctrl Alt Delete keys and click the arrow next to the Shut down button and Restart If the Windows Security window appears click Restart If this procedure does not work press and hold the power button for more than four seconds to shut down your computer Unplug the AC adapter and leave the computer for about five minutes Then plug the AC a...

Страница 173: ...elete keys and click the Shut down button If the Windows Security window appears click Shut Down If this procedure does not work press and hold the power button until the computer turns off Turning off your computer with the Ctrl Alt Delete keys or the power button may cause loss of unsaved data Unplug the AC adapter and remove the battery pack Wait three to five minutes Reinstall the battery pack...

Страница 174: ...t work press and hold the power button until the computer turns off Turning off your computer with the Ctrl Alt Delete keys or the power button may cause loss of unsaved data What should I do if the charge indicator light is blinking fast and my computer does not start This problem could be due to the battery pack not being installed properly To solve this problem turn off your computer and remove...

Страница 175: ...hen restart your computer and enter the correct password The password is case sensitive so be sure to check letters for the current case before you enter the password What should I do if my game software does not work or it keeps crashing Check the web site of the game if there are any patches or updates to download Make sure you have installed the latest video driver software On some VAIO models ...

Страница 176: ...drive whose boot device order you want to change 5 Press the F5 or F6 key to change the boot device order 6 Press the or key to select Exit select Exit Setup and then press the Enter key At the confirmation prompt press the Enter key What should I do if I cannot boot my computer from the external device connected to the computer To boot your computer from an external device for example a USB flopp...

Страница 177: ... of Windows updates to my computer The Microsoft Windows operating system is preinstalled on your computer The best way to protect your computer against security threats such as viruses is to download and install the latest Windows updates regularly You can get important Windows updates by doing the following Your computer must be connected to the Internet to download the updates 1 Click Start and...

Страница 178: ... not supplied See the Recovery Backup and Troubleshooting Guide for more information How can I restore my computer system to its factory default settings There are two ways to recover your computer system from Recovery Media and from the recovery area See the Recovery Backup and Troubleshooting Guide for more information How can I reinstall the original software and drivers You can restore the pre...

Страница 179: ... where the data for the system recovery is stored To check the volume of the recovery area follow these steps 1 Click Start right click Computer and select Manage 2 Click Disk Management under Storage in the left pane The volume of the recovery area and the total volume of the C drive are displayed in the Disk 0 row in the center pane ...

Страница 180: ...not supplied restart the computer and press the F11 key several times when the VAIO logo appears 2 Press the M or m key to select VAIO Care Rescue and press the Enter key 3 Click Tools and Start advanced recovery wizard When the Do you need to rescue data message appears make a backup copy of your data if needed 4 Follow the on screen instructions until the Select recovery type window appears 5 Se...

Страница 181: ...e the battery pack Recharge the battery pack when The battery pack is running out of power and both the charge and power indicator lights blink You have not used the battery pack for an extended period of time When should I replace the battery pack A message prompting you to replace the battery pack appears when the battery pack reaches the end of its life You can check the battery charge capacity...

Страница 182: ...serve battery power when my computer is in Sleep mode The wake function of the LAN controller on your computer is enabled at the time of delivery To conserve battery power when the computer is in Sleep mode you need to disable this function Follow these steps 1 Click Start Control Panel Hardware and Sound and Device Manager 2 Double click the network adapters and Gigabit Network Connection 3 Click...

Страница 183: ...not being installed properly To solve this problem turn off your computer and remove the battery pack Then reinstall the battery pack to the computer For details see Installing Removing the Battery Pack page 20 If the problem persists it means the installed battery pack is not compatible Remove the battery pack and contact an authorized Sony service support center To find the nearest center or age...

Страница 184: ... images captured under the fluorescent light may show reflections of light A dark portion in captured images may appear as a noise If the lens protection cover is dirty you cannot take a clear shot Clean the cover See Built in Camera page 157 What should I do if captured images contain dropped frames and audio interruptions The effect settings on your software application may cause dropped frames ...

Страница 185: ...a images In some software applications you can set an appropriate value to one of the camera properties e g light source flicker etc to eliminate flicker noise Why is the video input from the built in camera suspended for a few seconds The video input may be suspended for a few seconds if a shortcut key with the Fn key is used the CPU load increases This is normal and does not indicate a malfuncti...

Страница 186: ...ss point is on If you want to connect your computer to a wireless LAN access point using the 5 GHz band make sure the option to use the 5 GHz band or both the 2 4 GHz and 5 GHz bands is selected for Wireless LAN Settings in the VAIO Smart Network settings window Wireless LAN communication IEEE 802 11a standard using only the 5 GHz band available on selected models only is disabled by default Follo...

Страница 187: ...a communication failure To change the settings follow these steps 1 Right click the power status icon on the taskbar and select Power Options 2 Click Change plan settings 3 Click Change advanced power settings 4 Select the Advanced settings tab 5 Double click Wireless Adapter Settings and Power Saving Mode 6 Select Maximum Performance from the drop down list both for On battery and Plugged in ...

Страница 188: ...r speed slow The wireless LAN data transfer speed is affected by distance and obstructions between devices and access points Other factors include device configurations radio conditions and software compatibility To maximize the data transfer speed move your computer away from obstacles or closer to any access point you may be using If you are using a wireless LAN access point the device may be te...

Страница 189: ...ption may result in a communication failure Follow the steps in What should I do if my computer cannot connect to a wireless LAN access point page 186 to change the settings What are channels Wireless LAN communication uses divided frequency bands known as channels Third party wireless LAN access point channels may be preset to different channels from Sony devices If you are using a wireless LAN a...

Страница 190: ...LESS switch is on and the WIRELESS indicator light is lit on your computer Make sure the switch next to Wireless WAN is set to On in the VAIO Smart Network window Make sure that the Access Point Name APN is properly configured in your connection manager software If not contact your telecom operator to get the correct APN to use See the help file included with the connection manager software for mo...

Страница 191: ...t when the devices are within 10 meters of each other What should I do if I cannot find the Bluetooth device I want to communicate with Check that the Bluetooth function of the device you want to communicate with is on See the other device s manual for more information If the device you want to communicate with is already communicating with another Bluetooth device it may not be found or it may no...

Страница 192: ... quality and on the operating system or the software in use Move your computer and Bluetooth devices closer to each other The 2 4 GHz band with which Bluetooth devices or wireless LAN devices work is used by various devices Although Bluetooth devices use the technology to minimize radio interference from other devices that use the same band such radio interference may cause slower communication sp...

Страница 193: ...luetooth function when I log onto my computer as a user with a standard user account The Bluetooth function may not be available to a user with a standard user account on your computer Log onto the computer as a user with administrative rights Why can t I use the Bluetooth devices when I switch users If you switch users without logging off your system the Bluetooth devices will not work Be sure to...

Страница 194: ...tep 3 is not displayed because there is no need to manually change the settings 1 Click Start and Devices and Printers 2 Right click the icon for the device that you want to connect using the A2DP and select Control 3 Click SCMS T Settings 4 Click No when the Connect to a device only if it supports SCMS T content protection message appears What should I do if the Bluetooth icon is not displayed on...

Страница 195: ...e loss of unsaved data 2 Remove the disc from the optical disc drive 3 Check the disc for dirt or damage If you need to clean the disc see Discs page 157 for instructions What should I do if the drive tray does not open Make sure your computer is in Normal mode Press the drive eject button If the drive eject button does not work click Start and Computer right click the optical disc drive icon and ...

Страница 196: ...rl Alt Delete keys and click the arrow next to the Shut down button and Restart to restart the computer Turning off your computer with the Ctrl Alt Delete keys may cause loss of unsaved data 2 Remove the disc from the optical disc drive 3 Check the disc for dirt or damage If you need to clean the disc see Discs page 157 for instructions If you are playing a disc and cannot hear sound do any of the...

Страница 197: ...r computer 6 Double click your desired drive You can confirm the driver software by selecting the Driver tab and clicking Driver Details 7 Click OK to close the window Make sure an adhesive label is not affixed to a disc Adhesive labels can come off while the disc is in the optical disc drive and damage the drive or cause it to malfunction If a region code warning appears the disc may be incompati...

Страница 198: ... play content normally download and install the latest updates for the WinDVD BD using the VAIO Update For information on how to use the VAIO Update see Updating Your Computer page 31 What should I do if I cannot write data to CD media Make sure you neither launch any software application nor allow any to launch automatically not even a screen saver If you are using a CD R RW disc with an adhesive...

Страница 199: ...D R Disc media are not rewritable You cannot add or erase data to or from the BD R Disc media What should I do if my external optical disc drive does not work properly Make sure that your external optical disc drive is connected to an AC power source and the USB port on your computer If it is not connected the external optical disc drive may not work properly ...

Страница 200: ...y plugged into a power source and turned on and the power indicator light is lit If your computer is running on battery power make sure the battery pack is installed properly and is charged See Using the Battery Pack page 20 for more information If the display output is directed to the external display press the Fn F7 keys See Combinations and Functions with the Fn Key page 35 for more information...

Страница 201: ... playback and prevent the playback from running successfully Some screen savers have been found to even change the display resolution and colors What should I do if no image is displayed on my TV screen or external display connected to the HDMI output port Make sure you are using an HDCP compliant display The copyright protected content is not displayed on a non HDCP compliant display See Connecti...

Страница 202: ...e LCD screen To change the screen resolution follow these steps 1 Right click on the desktop and select Screen resolution 2 Click the drop down list next to Resolution 3 Move the slider up to increase or down to decrease the screen resolution You can check the total amount of the graphics and video memory available Right click on the desktop select Screen resolution and click Advanced Settings and...

Страница 203: ...indows Aero To run Windows Aero follow these steps 1 Right click on the desktop and select Personalize 2 Select your desired theme from Aero Themes For information about the Windows Aero features such as Windows Flip 3D see Windows Help and Support ...

Страница 204: ...ur computer resumes from a power saving mode Sleep or Hibernate then restart the computer If the bidirectional communication functions are provided with your printer disabling the functions on your computer may enable printing Follow these steps 1 Click Start and Devices and Printers 2 Right click the printer icon and select Properties 3 Click the Ports tab 4 Click to cancel the Enable bidirection...

Страница 205: ...nput device follow these steps 1 Close all open programs 2 Click Start and Control Panel 3 Click Hardware and Sound 4 Click Manage audio devices under Sound 5 On the Recording tab select your desired device for sound input and click Set Default How can I prevent microphone feedback Microphone feedback occurs when the microphone receives the sound from a sound output device such as a speaker To pre...

Страница 206: ...ore information The volume may have been turned off by the Fn F2 keys Press them once again The volume may have been minimized by the Fn F3 keys Keep pressing the Fn F4 keys to turn up the volume loud enough to hear sound Check the Windows volume controls by clicking the volume icon on the taskbar Your sound output device may have been incorrectly configured To change the sound output device see H...

Страница 207: ...roperly connected and the volume is turned up loud enough to hear sound Make sure your speakers are designed for computer use If your speakers have a muting button set the button to off If your speakers require external power make sure the speakers are connected to a power source See the manual that came with your speakers for more information Check the Windows volume controls by clicking the volu...

Страница 208: ...F4 keys do not work press the Windows key once and then the key several times select Restart with the M or m key and press the Enter key to restart your computer If your computer does not restart press the Ctrl Alt Delete keys select the arrow next to the Shut down button with the m and keys press the Enter key select Restart with the M or m key and press the Enter key to restart your computer If ...

Страница 209: ...hese steps 1 Click Start and Control Panel 2 Click Clock Language and Region and then Change keyboards or other input methods under Region and Language 3 Click Change keyboards on the Keyboards and Languages tab 4 Change the settings as desired What should I do if I cannot enter certain characters with the keyboard If you cannot enter U I O P J K L M and so on the Num Lk key may be activated Check...

Страница 210: ...y disk drive 2 Wait until the indicator light on the floppy disk drive turns off 3 Push the eject button to remove the disk and unplug the USB floppy disk drive from your computer 4 Reconnect the floppy disk drive by plugging the USB cable into the USB port 5 Restart the computer by clicking Start the arrow next to the Shut down button and Restart What should I do if I cannot write data to a flopp...

Страница 211: ...into the port on your computer or camcorder Unplug the cable and plug it in once again See Connecting an i LINK Device page 130 for more information How do I turn off the Windows startup sound To turn off the Windows startup sound follow these steps 1 Click Start and Control Panel 2 Click Hardware and Sound 3 Click Manage audio devices under Sound 4 On the Sounds tab click to cancel the Play Windo...

Страница 212: ... change the device for sound output When you use the HDMI output port on your computer select the SPEED or AUTO mode with the performance selector switch See Selecting Performance Modes page 133 for mode selection 1 Close all open programs 2 Click Start and Control Panel 3 Click Hardware and Sound 4 Click Manage audio devices under Sound 5 On the Playback tab select your desired device for sound o...

Страница 213: ...l hear no sound from the sound output device follow these steps 1 Follow steps 1 to 4 in How do I change the sound output device page 212 2 On the Playback tab select the HDMI or S PDIF icon and click Properties 3 Click the Advanced tab 4 Select the sample rate and bit depth for example 48000 Hz 16 bit which the device supports 5 Click OK Why do sound interruptions and or dropped frames occur when...

Страница 214: ...es you want to keep 1 Copy the data from Memory Stick onto your built in storage device to save data or images 2 Format Memory Stick by following the steps in Formatting Memory Stick page 53 Can I copy images from a digital camera using Memory Stick Yes and you can view video clips that you have recorded with digital cameras that are compatible with Memory Stick Why can t I write data to Memory St...

Страница 215: ...let Try using another USB port on your computer The driver software could be installed to the specific port you used the first time you connected the device See the manual that came with your USB device for more information You may need to install software before you connect the device Try connecting a simple low powered device such as a mouse to test if the port is working at all USB hubs may pre...

Страница 216: ...plicator Why can t I use my TFT DVI monitor connected to the DVI D port When you use the DVI D port on the port replicator select the SPEED or AUTO mode with the performance selector switch See Selecting Performance Modes page 133 for mode selection ...

Страница 217: ...Microsoft MS DOS Windows Windows Vista BitLocker Aero and the Windows logo are trademarks of Microsoft group of companies Blu ray Disc and the Blu ray Disc logo are trademarks of the Blu ray Disc Association The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Sony Corporation is under license Other trademarks and trade names are those...

Страница 218: ... trademarks of Sony Corporation and Sony Computer Entertainment Inc PlaceEngine is a registered trademark of Koozyt Inc PlaceEngine was developed by Sony Computer Science Laboratories Inc and is licensed by Koozyt Inc TransferJet and the TransferJet logo are trademarks of Sony Corporation AVCHD is a trademark of Panasonic Corporation and Sony Corporation All other names of systems products and ser...

Страница 219: ...s manual the software or other information contained herein or the use thereof In the manual the or marks are not specified Sony Corporation reserves the right to make any modification to this manual or the information contained herein at any time without notice The software described herein is governed by the terms of a separate user license agreement Sony Corporation is not liable and will not c...

Страница 220: ... 2010 Sony Corporation n ...

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