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Troubleshooting

Troubleshooting

This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems
have simple solutions. Try these suggestions before contacting VAIO-Link.

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Computer

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System Security

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Battery

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Internet

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Networking

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Bluetooth Technology

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Optical Discs

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Display

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Printing

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Microphone

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Mouse

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Speakers

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Touch Pad

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Keyboard

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Floppy Disks

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PC Cards

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Audio/Video

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Memory Stick Media

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Peripherals

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Содержание VGN-G21VN/B

Страница 1: ...N User Guide Personal Computer V G N G s e r i e s ...

Страница 2: ...hts 21 Connecting a Power Source 22 Using the Battery Pack 23 Shutting Down Your Computer Safely 30 Using Your VAIO Computer 31 Using the Keyboard 32 Using the Touch Pad 34 Using Special function Buttons 35 Using PC Cards 36 Using the Memory Stick Media 40 Using Other Memory Cards 47 Using the Internet 51 Using Wireless LAN WLAN 52 Using the Bluetooth Functionality 59 ...

Страница 3: ...ting an i LINK Device 80 Connecting to a Network LAN 81 Customizing Your VAIO Computer 82 Setting the Password 83 Using Fingerprint Authentication 90 Using Trusted Platform Module TPM 98 Setting Up Your Computer with VAIO Control Center 105 Using VAIO Status Monitor 106 Using the Power Saving Modes 107 Managing Power with VAIO Power Management 112 Changing the Performance Setting 114 Protecting Da...

Страница 4: ...ing Floppy Disks 135 On Handling Discs 136 On Using the Battery Pack 137 On Using Headphones 138 On Handling Memory Stick Media 139 On Updating Your Computer 140 Troubleshooting 141 Computer 142 System Security 151 Battery 152 Internet 154 Networking 156 Bluetooth Technology 159 Optical Discs 164 Display 165 Printing 169 Microphone 170 Mouse 171 Speakers 172 ...

Страница 5: ...5 n N Touch Pad 173 Keyboard 174 Floppy Disks 175 PC Cards 176 Audio Video 178 Memory Stick Media 179 Peripherals 180 Support Options 181 Sony Support Information 181 e Support 182 Trademarks 184 ...

Страница 6: ...ter and welcome to the on screen User Guide Sony has combined leading edge technology in audio video computing and communications to provide state of the art personal computing experience External views illustrated in this manual may look slightly different from those of your computer ...

Страница 7: ...ness for any particular purpose with regard to this manual the software or such other information In no event shall Sony Corporation be liable for any incidental consequential or special damages whether based on tort contract or otherwise arising out of or in connection with this manual the software or other information contained herein or the use thereof In the manual the or marks are not specifi...

Страница 8: ...ctively reduce energy consumption For detailed information on the ENERGY STAR Program visit the following Web sites http www energystar gov USA http www eu energystar org Europe This computer is designed based on the ENERGY STAR standards and delivered with the following power saving settings The LCD backlight is turned off automatically after inactivity of about 15 minutes The computer enters Sle...

Страница 9: ...Guide Contains solutions to common problems and computer malfunctions an explanation of how to make a backup copy of your data and recover your computer system and sources of support information Regulations Warranty EULA and Service Support Contains Sony GUARANTEE conditions Safety Regulations Modem Regulations Wireless LAN Regulations Wireless WAN Regulations Bluetooth Regulations End User Softwa...

Страница 10: ... 3 Select the guide you want to read You can manually browse to the user guides by going to Computer VAIO C your C drive Documentation Documentation and opening the folder for your language To go to Web sites described in this manual by clicking their respective URLs beginning with http your computer must be connected to the Internet Specifications The online Specifications describe the hardware a...

Страница 11: ...s icon and have a look at your compatible accessories Software Feeling creative Click this icon for an overview of your software and check out our upgrade options Wallpapers Click this icon and check out our most popular Sony and Club VAIO wallpapers Links Click this icon and check out our most popular Sony and Club VAIO Web sites ...

Страница 12: ...ndows Help resources including those that are on the Internet To access Windows Help and Support click Start and Help and Support Or go to Windows Help and Support by pressing and holding the Microsoft Windows key and pressing the F1 key Further Sources Consult the help files on the software you are using for detailed information on features and troubleshooting Go to http www club vaio com to find...

Страница 13: ...your forearms horizontal 2 with your wrists in a neutral comfortable position 3 while using the keyboard touch pad or external mouse Let your upper arms hang naturally at your sides Have breaks during sessions with your computer Excessive use of the computer may strain eyes muscles or tendons Furniture and posture Sit in a chair with good back support Adjust the level of the chair so your feet are...

Страница 14: ...he display as well Lighting Choose a location where windows and lights do not cause glare and reflection on the display Use indirect lighting to avoid bright spots on the display Proper lighting adds to your comfort and work efficiency Positioning an external display When using an external display set the display at a comfortable viewing distance Make sure the display screen is at eye level or sli...

Страница 15: ...is section describes how to get started using your VAIO computer Locating Controls and Ports page 16 About the Indicator Lights page 21 Connecting a Power Source page 22 Using the Battery Pack page 23 Shutting Down Your Computer Safely page 30 ...

Страница 16: ...nt A WIRELESS switch page 52 B Fingerprint sensor page 90 C Presentation S1 button page 35 D S2 button page 35 E Num lock indicator page 21 F Caps lock indicator page 21 G Scroll lock indicator page 21 H Battery indicator page 21 I Hard disk drive indicator page 21 J WLAN Wireless LAN indicator page 21 K Bluetooth indicator page 21 ...

Страница 17: ... Keyboard page 32 E Touch pad page 34 F Air vent G Media Access indicator page 21 H Memory Stick slot page 43 I SD memory card slot page 47 J Built in speaker monaural K Headphones jack page 68 L Microphone jack page 75 Your computer supports both standard and Duo size Memory Stick media ...

Страница 18: ...18 n N Getting Started Right A i LINK IEEE 1394 S400 port page 80 B Air vent C Modem port page 51 D Monitor VGA port page 69 E Hi Speed USB USB 2 0 port page 76 Supports high full low speeds ...

Страница 19: ... Started Left A DC IN port page 22 B Hi Speed USB USB 2 0 port page 76 C Network Ethernet port page 81 D Air vent E PC Card slot page 36 F PC Card release button page 39 G Security slot Supports high full low speeds ...

Страница 20: ...20 n N Getting Started Bottom A Drain hole page 132 B Air vents C Battery LOCK UNLOCK switch page 23 D Battery connector E Battery RELEASE latch page 29 ...

Страница 21: ...lash memory storage Do not enter Sleep mode or turn off the computer when this indicator is on Num lock Press the Num Lk key to activate the numeric keypad Press it a second time to deactivate the numeric keypad The numeric keypad is not active when the indicator is off Caps lock Press the Caps Lock key to type letters in uppercase Letters appear in lowercase if you press the Shift key while the i...

Страница 22: ...d of the power cord into an AC outlet 2 3 Plug the cable connected to the AC adapter 3 into the DC IN port 4 on the computer The shape of the DC In plug varies depending on the AC adapter To disconnect your computer completely from AC power unplug the AC adapter Make sure that the AC outlet is easily accessible If you do not intend to use your computer for a long period of time place the computer ...

Страница 23: ...ged at the time of delivery Installing the Battery Pack To install the battery pack Be careful not to hit the LCD screen with the battery pack while installing it 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK UNLOCK switch 1 on the bottom of the computer to the UNLOCK position ...

Страница 24: ...etting Started 3 Slide the battery pack diagonally into the battery compartment until the projections 2 on either side of the battery compartment fit into the U shaped cuts 3 on either side of the battery pack ...

Страница 25: ... battery pack on the computer When your computer is directly connected to AC power and has a battery pack installed it uses power from the AC outlet Certain rechargeable batteries do not meet Sony quality and safety standards For safety reasons this computer only functions with genuine Sony batteries designed for this model When installing another kind of battery the battery will not be charged an...

Страница 26: ...ry pack charges When the battery pack charges close to the maximum charge level you selected with the battery care function the battery indicator turns off To select your desired maximum charge level with the battery care function see To use the battery care function page 28 Charge the battery pack as described in this manual from your first battery charge Battery indicator light status Meaning On...

Страница 27: ... the battery life The battery indicator light is on while you use the battery pack as a power source When battery life is nearly depleted both the battery and power indicator lights start flashing For some software applications and some peripheral devices your computer may not enter Hibernate mode even when battery life is low To avoid loss of data when using battery power you should save your dat...

Страница 28: ... battery care function to reduce battery degradation 1 Click Start All Programs and VAIO Control Center The VAIO Control Center window appears 2 Double click Power Management and Battery Care Function 3 Click to select the Enable Battery Care Function check box 4 Select the desired maximum charge level 5 Click OK ...

Страница 29: ...the computer is in Sleep mode To remove the battery pack 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK UNLOCK switch 1 on the bottom of the computer to the UNLOCK position 3 Slide and hold the battery RELEASE latch 2 hook your fingertip under the tab 3 on the battery pack and turn the battery pack in the direction of the arrow and then slide it away from the compute...

Страница 30: ... as described below To shut down your computer 1 Turn off any peripherals connected to the computer 2 Click Start the arrow next to the Lock button and Shut Down 3 Respond to any prompts warning you to save documents or to consider other users and wait for the computer to turn off automatically The power indicator light turns off ...

Страница 31: ...ing your VAIO computer Using the Keyboard page 32 Using the Touch Pad page 34 Using Special function Buttons page 35 Using PC Cards page 36 Using the Memory Stick Media page 40 Using Other Memory Cards page 47 Using the Internet page 51 Using Wireless LAN WLAN page 52 Using the Bluetooth Functionality page 59 ...

Страница 32: ...ons Fn F2 speaker switch Turns on and off the built in speakers and the headphones Fn 2 F3 F4 speaker volume Adjusts the built in speaker volume To increase the volume press Fn F4 and then M or or keep pressing Fn F4 To decrease the volume press Fn F3 and then m or or keep pressing Fn F3 Fn 8 F5 F6 brightness control Adjusts the LCD brightness of your computer screen To increase lighting intensity...

Страница 33: ...ion and size of software windows may change when the screen view is magnified or the standard view is restored because pressing this key combination changes the resolution When your computer s screen view is magnified switching the view to the external display disables the function and restores the standard view Fn F12 Hibernate Provides for the lowest level of power consumption When you execute t...

Страница 34: ...h pad without connecting a mouse you will be able to use only the keyboard for pointer operations Action Description Point Slide your finger on the touch pad 1 to place the pointer 2 on an item or object Click Press the left button 3 once Double click Press the left button twice Right click Press the right button 4 once In many applications this action displays a shortcut menu Drag Slide your fing...

Страница 35: ...and Adjust settings before giving a presentation under Windows Mobility Center and change the settings in the Presentation Settings window You can also use the presentation button as the S1button S1 S2 buttons By default S1 button works as the presentation button and the S2 button turns the volume on and off The default button assignments may be different from the above In such a case you can chan...

Страница 36: ... PC Card slot on the VAIO Power Management tab in the Power Options window To change the settings see Protecting Data from Unauthorized Use page 115 or Managing Power with VAIO Power Management page 112 Inserting a PC Card Your computer is delivered with a slot protector in the PC Card slot Remove the slot protector before you use the slot Some PC Cards or their functions may not be compatible wit...

Страница 37: ... it out of the slot 4 Insert the PC Card into the PC Card slot with the front label facing upward 5 Gently push the PC Card into the slot all the way to the end The PC Card is automatically detected by your system The Safely Remove Hardware icon appears on the taskbar Insert the PC Card slot protector to protect against debris entering the slot when not using a PC Card Before moving your computer ...

Страница 38: ...ed Restart your system to correct the problem While the card is inserted your computer may not enter Hibernate mode but Sleep mode We recommend that you remove the card if you want the computer to enter Hibernate mode Make sure you use the latest software driver provided by the PC Card manufacturer Do not force a PC Card into the slot It may damage the connector pins If you have difficulty inserti...

Страница 39: ...hardware you want to unplug 3 Click Stop The Stop a Hardware device window appears 4 Confirm that the device can be safely removed from the system 5 Click OK A message appears stating it is now safe to remove the hardware device 6 Click OK 7 Click Close to close the Safely Remove Hardware window 8 Push the PC Card release button so that the release button pops out 9 Push the PC Card release button...

Страница 40: ...tick media is a compact portable and versatile IC recording media especially designed for exchanging and sharing digital data with compatible products such as digital cameras mobile phones and other devices Because it is removable it can be used for external data storage ...

Страница 41: ...ailable as of May 2007 However not all Memory Stick media that meet the same specifications as the compatible media are guaranteed of compatibility Inserting a Memory Stick media with multiple conversion adapters is not guaranteed of compatibility MagicGate is the general name of the copyright protection technology developed by Sony Use a Memory Stick media with the MagicGate logo to use this feat...

Страница 42: ...ory Stick slot with the Peripheral Device Storage Media Restriction Setting Utility or power supply to the Memory Stick slot on the VAIO Power Management tab in the Power Options window To change the settings see Protecting Data from Unauthorized Use page 115 or Managing Power with VAIO Power Management page 112 ...

Страница 43: ...r and double click the Memory Stick media icon Be sure to hold the Memory Stick media with the arrow pointing in the correct direction as you insert it into the slot To avoid damaging your computer or the Memory Stick media do not force the Memory Stick media into the slot if you cannot insert it smoothly Do not insert more than one Memory Stick media into the slot Improper insertion of the media ...

Страница 44: ...ia make sure that it does not contain your valuable data Do not remove the Memory Stick media from the slot while formatting the media This could cause a malfunction 1 Carefully slide the Memory Stick media into the slot until it clicks into place 2 Click Start and Computer to open the Computer window 3 Right click the Memory Stick media icon and select Format 4 Click Restore device defaults The s...

Страница 45: ...N Using Your VAIO Computer 6 At the confirmation prompt click OK The formatting process starts It may take time to format the Memory Stick media depending on the media 7 Once completed click OK 8 Click Close ...

Страница 46: ...the computer The Memory Stick media ejects 3 Pull the Memory Stick media out of the slot Always remove the Memory Stick media gently or it may pop out unexpectedly Do not remove the Memory Stick media while the Media Access indicator light is on If you do you may lose data Large volumes of data may take time to load so be sure the indicator is off before removing the Memory Stick media ...

Страница 47: ... Using Other Memory Cards In addition to the Memory Stick slot your computer is equipped with an SD memory card slot You can use this slot to transfer data among digital cameras camcorders music players and other audio video devices ...

Страница 48: ...ble with your computer The SD memory card slot on your computer does not support the copyright protection and high speed data transfer features of the SD memory card and SDHC memory card Do not attempt to insert a memory card or memory card adapter of a different type into the SD memory card slot An incompatible memory card or memory card adapter may cause difficulty in removing from the slot and ...

Страница 49: ...the memory card with the arrow facing upward and pointing toward the memory card slot 3 Carefully slide the memory card into the slot until it clicks into place Do not force the card into the slot If the memory card does not go into the slot easily remove it gently and verify you are inserting it in the proper direction ...

Страница 50: ...a Access indicator light is on If you do the card or its data may become damaged To remove a memory card 1 Check that the Media Access indicator light is off 2 Press the extended part of the memory card causing it to extend out from the slot 3 When the card extends carefully pull it out of the slot ...

Страница 51: ...wall jack 2 Your computer does not work with party lines cannot be connected to a coin operated telephone and may not work with multiple telephone lines or a private branch exchange PBX Some of these connections may result in excess electrical current and could cause a malfunction in the internal modem If you connect a telephone cable coming through a splitter the modem or connected device may not...

Страница 52: ... a security protocol Wi Fi Protected Access 2 WPA2 and Wi Fi Protected Access WPA Proposed jointly by the IEEE and Wi Fi Alliance both WPA2 and WPA are specifications of standards based interoperable security enhancements that increase the level of data protection and access control for existing Wi Fi networks WPA has been designed to be forward compatible with the IEEE 802 11i specification It ut...

Страница 53: ... Although technologies to minimize interference from other devices that use the same bandwidth are employed on wireless LAN compatible devices such interference may cause lower communication speed narrower communication range or broken wireless connections The communication speed varies depending on the distance between communication devices existence of obstacles between such devices the device c...

Страница 54: ...roller or access point Each device communicates directly with other devices in the network You can set up an ad hoc network easily at home If the wireless connection is initiated by the VAIO computer channel 11 will be selected If the wireless connection is initiated by peer wireless LAN equipment the wireless LAN communication will make use of the channel selected by the peer wireless LAN equipme...

Страница 55: ... the VAIO Smart Network software see the help file on the software 2 Click the button next to or above your desired wireless option s in the VAIO Smart Network window 3 Click Start and Control Panel 4 Click View network status and tasks under Network and Internet 5 Click Set up a connection or network on the left pane The Set up a connection or network window appears 6 Select an option to specify ...

Страница 56: ...he Sony Access Point The access point bridges the wireless and wired LAN and acts as a central controller for the wireless LAN The access point coordinates transmission and reception from multiple wireless devices within a specific range The access point will select which channel to use on an infrastructure network For details on how to select the channel that will be used by the access point see ...

Страница 57: ...d VAIO Control Center 2 Double click Network Connections and VAIO Smart Network For information on the VAIO Smart Network software see the help file on the software 3 Click the button next to or above your desired wireless option s in the VAIO Smart Network window 4 Right click or on the taskbar and select Connect to a network 5 Select the desired access point and click Connect See the online Spec...

Страница 58: ... Network window Turning off the wireless LAN functionality while accessing remote documents files or resources may result in data loss For WPA PSK or WPA2 PSK authentication you must enter a passphrase The passphrase is case sensitive and must be between 8 and 63 alphanumeric characters long or up to 64 characters long using numbers from 0 to 9 and letters from A to F ...

Страница 59: ...ange in open space To start Bluetooth communications 1 Turn on the WIRELESS switch The Bluetooth indicator lights up If the VAIO Smart Network window is not displayed on the desktop follow these steps 1 Click Start All Programs and VAIO Control Center 2 Double click Network Connections and VAIO Smart Network For information on the VAIO Smart Network software see the help file on the software 2 Cli...

Страница 60: ... same time on your computer Size of file being exchanged Note that due to limitations of the Bluetooth standard large files may occasionally be corrupted during continuous transfer due to electromagnetic interference in the environment All Bluetooth devices must be certified to make sure that the applicable standard requirements are maintained Even if standards are met individual device performanc...

Страница 61: ...d by third party companies As general characteristics of Bluetooth technology connecting multiple Bluetooth devices to your computer may cause bandwidth congestion resulting in poor performance of the devices Bluetooth Security The Bluetooth wireless technology has an authentication function which allows you to determine with whom you choose to communicate With the authentication function you can ...

Страница 62: ...IO Computer Communicating with Another Bluetooth Device You can connect your computer to a Bluetooth device such as another computer a mobile phone a PDA a headset a mouse or a digital camera without the use of any cables ...

Страница 63: ...d using the Bluetooth functionality search for Bluetooth information using Windows Help and Support To open Windows Help and Support click Start and Help and Support Stopping Bluetooth Communications To stop Bluetooth communications 1 Turn off the Bluetooth device that is communicating with your computer 2 Click the button next to or above the Bluetooth icon in the VAIO Smart Network window ...

Страница 64: ...e Bluetooth Devices window appears 4 Click Add on the Devices tab The Add Bluetooth Device Wizard window appears 5 Click to select the My device is set up and ready to be found check box and click Next The wizard searches for Bluetooth devices in range and lists available devices if any 6 Select the device name for your Bluetooth headset and click Next 7 Enter 0000 for Use the passkey found in the...

Страница 65: ...l Disc Drive page 66 Connecting External Speakers page 68 Connecting an External Display page 69 Selecting Display Modes page 72 Using the Multiple Monitors Function page 73 Connecting an External Microphone page 75 Connecting a Universal Serial Bus USB Device page 76 Connecting a Printer page 79 Connecting an i LINK Device page 80 Connecting to a Network LAN page 81 ...

Страница 66: ...nect an external optical disc drive before you launch any preinstalled CD DVD software To connect an optical disc drive 1 Choose the USB port 1 you prefer to use 2 Plug one end of a USB cable not supplied 2 into the USB port and the other end to an external optical disc drive not supplied 3 See the manual that came with your external optical disc drive for the detailed instructions on connecting t...

Страница 67: ...is off skip steps 1 to 7 1 Close all software applications accessing the optical disc drive 2 Double click the Safely Remove Hardware icon on the taskbar The Safely Remove Hardware window appears 3 Select the optical disc drive you want to disconnect 4 Click Stop The Stop a Hardware device window appears 5 Make sure the optical disc drive is selected and click OK A message appears stating it is no...

Страница 68: ... external speakers 1 Plug the speaker cable 1 into the headphones jack 2 i 2 Plug the other end of the speaker cable to the external speaker 3 3 Turn down the volume of the speakers before you turn them on Make sure your speakers are designed for computer use Do not place floppy disks on the speakers their magnetic field may damage the data on the disks ...

Страница 69: ...ected external displays are used as secondary screens On the Windows operating system you can also use an external display to set up multiple monitors Connecting a Computer Display You can connect a computer display monitor to your computer To connect a computer display 1 If necessary plug one end of the display s power cord 1 into your display and the other end into an AC outlet 2 Plug the displa...

Страница 70: ... to your computer To connect a multimedia computer display 1 Plug the power cord of your multimedia computer display 1 into an AC outlet 2 Plug the display cable 2 not supplied into the monitor VGA port 3 a on the computer 3 Plug the speaker cable 4 into the headphones jack 5 i on the computer 4 Plug the microphone cable 6 into the microphone jack 7 m on the computer ...

Страница 71: ...onnect a projector 1 Connect the power cord 1 of your projector into an AC outlet 2 Plug an RGB signal cable 2 not supplied into the monitor VGA port 3 a on the computer 3 Plug an audio cable 4 not supplied into the headphones jack 5 i on the computer 4 Plug the RGB signal cable and the audio cable into the jack and port on the projector 6 ...

Страница 72: ...ultiple Monitors Function page 73 for more information To select a display 1 Right click on the desktop and select Personalize 2 Click Display Settings The Display Settings window appears 3 Follow the on screen instructions to change the settings You may not be able to display the same contents on your computer screen and the external display or projector at the same time depending on the type of ...

Страница 73: ...o drag objects such as an open application window or a toolbar from one display to the other Your external display may not support the Multiple Monitors function Certain software applications may not be compatible with Multiple Monitors settings Make sure that your computer does not enter Sleep or Hibernate mode while you are using Multiple Monitors mode otherwise the computer may not return to No...

Страница 74: ...settings You can also change one of the S button assignments to activate the Multiple Monitors mode with the corresponding S button To change the S button assignments press and hold any S button to display the window for changing the assignment For details on the S buttons see Using Special function Buttons page 35 Additionally you can set the display colors and resolution for each display and cus...

Страница 75: ... need to use a sound input device for example to chat over the Internet you need to plug in an external microphone not supplied To connect an external microphone Plug the microphone cable 1 into the microphone jack 2 m Make sure your microphone is designed for computer use ...

Страница 76: ...g or carrying case when it has USB devices connected You cannot write data to USB devices if you select the option to restrict the USB ports to read only access with the Peripheral Device Storage Media Restriction Setting Utility To change the setting see Protecting Data from Unauthorized Use page 115 Connecting a USB Mouse To connect a USB mouse 1 Choose the USB port 1 you prefer to use 2 Plug th...

Страница 77: ... connect it to your computer To connect a USB floppy disk drive 1 Choose the USB port 1 you prefer to use 2 Plug the USB floppy disk drive cable 2 into the USB port Your USB floppy disk drive 3 is now ready for use When using a USB floppy disk drive do not apply force on the USB port This may cause a malfunction ...

Страница 78: ... is off skip steps 1 to 8 1 Close all programs accessing the floppy disk drive 2 Double click the Safely Remove Hardware icon on the taskbar The Safely Remove Hardware window appears 3 Select the floppy disk drive you want to unplug 4 Click Stop The Stop a Hardware device window appears 5 Confirm that the floppy disk drive can be safely removed from the system 6 Click OK A message appears stating ...

Страница 79: ...ter Using the USB Port You can connect a USB printer compatible with your version of Windows to the computer To connect a printer using the USB port 1 Plug the power cord 1 of your printer into an AC outlet 2 Choose the USB port 3 you prefer to use 3 Plug one end of a USB printer cable 2 not supplied into the USB port and the other end to your printer ...

Страница 80: ...lable in some countries or areas An i LINK connection with other compatible devices is not fully guaranteed The i LINK connection varies depending on the software applications operating system and i LINK compatible devices you use See the manual that came with your software for more information Check the working conditions and operating system compatibility of i LINK compatible PC peripherals for ...

Страница 81: ...he network ask your network administrator Your computer can be connected to the network with the default settings Telephone lines cannot be connected to the network LAN connector on your computer If the network LAN connector is connected to the telephone lines mentioned below high electric current to the connector may cause damage overheating or fire Home intercom speakerphone or business use tele...

Страница 82: ...tware and utilities etc Setting the Password page 83 Using Fingerprint Authentication page 90 Using Trusted Platform Module TPM page 98 Setting Up Your Computer with VAIO Control Center page 105 Using VAIO Status Monitor page 106 Using the Power Saving Modes page 107 Managing Power with VAIO Power Management page 112 Changing the Performance Setting page 114 Protecting Data from Unauthorized Use p...

Страница 83: ... the BIOS setup screen as well as to start the computer The user password is provided for the standard users to allow for changing some of the BIOS setup options as well as starting the computer To set the user password you must first set the machine password Once you have set the power on password you cannot start your computer without entering the password Make sure not to forget the password Wr...

Страница 84: ...select Security to display the Security tab select Set Machine Password and then press the Enter key 4 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters including spaces long 5 Select Password when Power On under Security Press the space bar to change the setting from Disabled to Enabled 6 Press the or key to select E...

Страница 85: ...ey several times when the VAIO logo appears 3 Enter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters including spaces long 6 Press the or key to select...

Страница 86: ...nter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set Machine Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the Enter ...

Страница 87: ...ord and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the Enter key 6 Press the or key to...

Страница 88: ... set the Windows password in conjunction with the fingerprint authentication functionality you can substitute fingerprint authentication for password entry when turning on your computer For more information see Using Fingerprint Authentication page 90 To add the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click C...

Страница 89: ...ssword 5 In the Current password field enter your current password 6 In the New password and Confirm new password fields enter a new password 7 Click Change password To remove the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click Remove your password 5 In the Current password field enter the current password that...

Страница 90: ...curity feature page 95 If you have set the power on password page 83 you can substitute fingerprint authentication for password entry when starting your computer Password bank for quick Web site access page 96 You can substitute fingerprint authentication for entering information user accounts passwords etc required to access the password protected Web sites File Safe feature to encrypt decrypt da...

Страница 91: ...omputer for repair Sony assumes no liabilities for any loss or modification of your data that might have occurred during the course of repair In case the built in flash memory storage has to be initialized for example after the repair work the fingerprint templates will be lost You will have to enroll them all over again The maintenance and management of data concerning fingerprint authentication ...

Страница 92: ...ngerprints can be enrolled for each user and up to 21 fingerprints can be enrolled for logging onto your system using the Power on Security feature You can also select the finger of which fingerprint you want to use for the Power on Security feature later 1 Click Start All Programs Protector Suite QL and Control Center The Fingerprint Control Center window appears 2 Click Fingerprints and Initiali...

Страница 93: ...93 n N Customizing Your VAIO Computer If you have failed to enroll a fingerprint follow these steps to try again 1 Place the top joint of your finger on the fingerprint sensor 1 ...

Страница 94: ...slow Let the fingerprint sensor take about one second to scan your fingerprint You may not be able to enroll and or have your fingerprint s recognized if your finger is excessively dry or wet wrinkled injured dirty etc Enroll more than one fingerprint in case of inability to recognize the fingerprint Up to 10 fingerprints can be enrolled per person Note that up to 21 fingerprints can be enrolled f...

Страница 95: ...ount you can substitute fingerprint authentication for Windows password entry To log onto Windows swipe the finger with the enrolled fingerprint across the fingerprint sensor when the Windows log on screen appears For detailed information on logging onto Windows click Start All Programs Protector Suite QL and Help to read the help file Power on Security feature If you have set the power on passwor...

Страница 96: ...authorized access The encrypted archive can be decrypted or unlocked for included file folder access by swiping your finger across the fingerprint sensor or entering the backup password you specified for encryption For detailed information on using the File Safe feature click Start All Programs Protector Suite QL and Help to read the help file Using the Application Launcher The application launche...

Страница 97: ...third person it is strongly recommended you erase the fingerprint data enrolled on the fingerprint sensor after erasing the data stored on your built in flash memory storage To erase the enrolled fingerprints 1 Turn on the computer 2 Press the F2 key when the VAIO logo appears The BIOS setup screen appears If not restart the computer and press the F2 key several times when the VAIO logo appears 3 ...

Страница 98: ...other people Be sure to make backup copies of the latest emergency recovery archive file emergency recovery token file password reset token file and personal secret file and keep them safe and private from other people before sending your computer for repair The data stored in the TPM that is embedded on the motherboard may be lost or corrupted during the course of repair During the course of repa...

Страница 99: ...kup now check box is displayed after the setup select the check box and update the backup files The restore process using the backup files may fail if you do not set up the automatic backup operations The maintenance and management of TPM protected data must be carried out at your own risk Sony assumes no liabilities for any defects arising out of your data maintenance and management ...

Страница 100: ...functionality has been enabled in user initialization process With the default settings the files in the folders below cannot be encrypted because they have system attributes Do not change the system attributes of the files in the folders below The following folders are invisible by default Folders containing basic user keys and others C username All Users Infineon TPM Software 2 0 BackupData C us...

Страница 101: ...rfolder Documents Security Platform window Storage folder for automatic backup data Default folder name SPSystemBackup The folder is created as the subfolder for the SPSystemBackup xml file Token file for restoring the TPM configuration Default file name SPEmRecToken xml Default path Removable media FD USB memory etc Key and certificate backup file Default file name SpBackupArchive xml Default pat...

Страница 102: ...them Sony assumes no liabilities for any troubles and damages arising out of your careless encryption of the following files and folders including them Password reset token file Default file name SPPwdResetToken xml Default path Removable media FD USB memory etc Password reset secret file Default file name SPPwdResetSecret xml Default path Removable media FD USB memory etc ...

Страница 103: ...able for Change TPM State 4 Press the or key to select Exit select Exit Setup and then press the Enter key 5 After your system restarts click Execute in the Physical Presence Operations window Before enabling the TPM be sure to set the power on password to protect against unauthorized modification of the TPM configuration If the TPM is enabled it will take longer before the VAIO logo appears due t...

Страница 104: ...al Package Without these passwords you will not be able to restore any TPM protected data or backup files Be sure to write down the passwords and keep them safe and private from other people To initialize and configure the TPM See the on screen documentation for detailed information To open the documentation click Start All Programs Infineon Security Platform Solution and Help The maintenance and ...

Страница 105: ...AIO Control Center 1 Click Start All Programs and VAIO Control Center The VAIO Control Center window appears 2 Select the desired control item and change the settings 3 Once finished click OK The setting of the desired item has been changed For more information about each option see the help file on VAIO Control Center Some of the control items will not be visible if you open VAIO Control Center a...

Страница 106: ...vices in the VAIO Status Monitor window To display the VAIO Status Monitor window 1 Click Start All Programs and VAIO Control Center The VAIO Control Center window appears 2 Double click System Information and VAIO Status Monitor The VAIO Status Monitor window appears You can change the settings for certain items in the VAIO Status Monitor window To change the settings select the desired item and ...

Страница 107: ...tically enter Hibernate mode if the remaining battery charge becomes short regardless of the power management setting you select If the battery level falls below 10 you should either connect the AC adapter to recharge the battery pack or shut down your computer and install a fully charged battery pack Using Normal Mode This is the normal state of the computer when it is in use The green power indi...

Страница 108: ...ep mode quicker than out of Hibernate mode Sleep mode uses more power than Hibernate mode If the battery runs down while your computer is in Sleep mode you will lose all unsaved data Going back to the previous work state is impossible To avoid loss of data you should save your data frequently To return to Normal mode Press any key If you press and hold the power button for more than four seconds y...

Страница 109: ...nter Sleep mode To modify this you can change the Sleep mode settings To change the Sleep mode settings 1 Right click the power status icon on the taskbar and select Power Options 2 Click Change plan settings under the current power plan 3 Change the time to put the computer to sleep and click Save Changes ...

Страница 110: ...mputer into Hibernate mode This power saving mode saves you the time of shutting down and resuming To activate Hibernate mode Press the Fn F12 keys The computer enters Hibernate mode Alternatively you can click Start the arrow next to the Lock button and Hibernate to place the computer into Hibernate mode When your computer is in Hibernate mode you cannot insert a disc Hibernate mode requires more...

Страница 111: ...computer will turn off automatically It takes more time to return to Normal mode from Hibernate mode than from Sleep mode You can use VAIO Control Center to configure your computer to return to Normal mode when you open the LCD screen lid This power resuming preference will be lost if you remove both the AC adapter and the battery pack See Setting Up Your Computer with VAIO Control Center page 105...

Страница 112: ...a power status icon appears on the taskbar This icon indicates what kind of power source you are using at that time for example AC power Click this icon to display the window that shows your power status The VAIO Power Management functionality is added to the Windows Power Options Properties To select a power plan 1 Right click the power status icon on the taskbar and select Power Options 2 Select...

Страница 113: ... Control Center window and then double click VAIO Power Management Viewer To change the power scheme Select the desired power scheme from the drop down list on VAIO Power Management Viewer To view performance with the power scheme modified with VAIO Power Management When both VAIO Power Management and VAIO Power Management Viewer are running VAIO Power Management Viewer shows performance with the ...

Страница 114: ...tart All Programs and click VAIO Control Center The VAIO Control Center window appears 2 Double click Power Management and Performance The Performance window appears 3 Select Memory bus 400 MHz Priority is given to saving power By default Memory bus 533 MHz Priority is given to performance is selected 4 Click OK 5 At the confirmation prompt click Yes To activate the change you must restart your co...

Страница 115: ...ice Storage Media Restriction Setting Utility The password authentication window appears The first time you use the Peripheral Device Storage Media Restriction Setting Utility you need to set the password for authentication 3 Enter the password and click OK 4 Select the options as desired Restricting USB ports to read only access does not apply to all external devices connected to the USB ports on...

Страница 116: ...ptions you selected may be different from ones on the device depending on the operating conditions If a message appears stating a mismatch for the options between your computer and the device when you restart the computer select the options again ...

Страница 117: ...e and Modem Options The Location Information window appears 4 Enter the required information and then click OK The Phone and Modem Options window appears 5 Select your location on the Dialing Rules tab 6 Click the Edit button to change the current configuration The Edit Location window appears Or Click the New button to configure your modem The New Location window appears 7 Check the country regio...

Страница 118: ...k that your modem is listed on the Modems tab If your modem is not listed click Add and follow the wizard 10 Click Apply OK Your modem is configured Before applying new country settings make sure your phone cable is disconnected from your computer ...

Страница 119: ... product warranty period we recommend that You should contact your dealer to install a new memory module You should not install it yourself if you are not familiar with upgrading memory on a computer You should not touch the connectors or open the memory module compartment cover For the type of module and the amount of memory installed on your model see the online Specifications Contact VAIO Link ...

Страница 120: ...e procedures described in this document assume user familiarity with the general terminology associated with personal computers and with the safety practice and regulatory compliance requirements for using and modifying electronic equipment Turn off your computer and disconnect it from its power source that is battery pack or AC adapter and from any telecommunication links networks or modems befor...

Страница 121: ...uter and any repair costs will not be covered by the warranty Do not place the memory module in a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 35 C or less than 5 C High humidity Handle the memory module with care To avoid in...

Страница 122: ...wn the computer and disconnect all peripheral devices 2 Unplug the computer and remove the battery pack 3 Wait until the computer cools down 4 Unscrew the screw indicated by the arrow below on the bottom of the computer and remove the memory module compartment cover 5 Touch a metal object to discharge static electricity ...

Страница 123: ...123 n N Upgrading Your VAIO Computer 6 Grasp the insulation sheet 1 tab and flip open the sheet The insulation sheet is equipped for module protection Do not pull it so hard as to damage the sheet ...

Страница 124: ... installed memory module as follows Pull the latches in the direction of the arrows 1 The memory module is released Make sure that the memory module tilts up and then pull it out in the direction of the arrow 2 8 Remove the new memory module from its packaging ...

Страница 125: ... any other components on the motherboard Be sure to insert the connector edge of the memory module into the slot while aligning the notch on the module with the small projection in the open slot 10 Replace the memory module compartment cover 11 Tighten the screw on the bottom of the computer 12 Reinstall the battery pack and turn on the computer ...

Страница 126: ...r 2 Click Start All Programs and VAIO Control Center The VAIO Control Center window appears 3 Double click the System Information icon under the System Information folder You can view the amount of system memory If the additional memory does not appear repeat the whole installation procedure and restart the computer ...

Страница 127: ...e On Handling the LCD Screen page 128 On Using the Power Source page 129 On Handling Your Computer page 130 On the Liquid resistant Structure page 132 On Handling Floppy Disks page 135 On Handling Discs page 136 On Using the Battery Pack page 137 On Using Headphones page 138 On Handling Memory Stick Media page 139 On Updating Your Computer page 140 ...

Страница 128: ... in a while You can use a screen saver to prevent residual images The LCD screen becomes warm during operation This is normal and does not indicate a malfunction The LCD screen is manufactured using high precision technology You may however see tiny black points and or bright points red blue or green that continuously appear on the LCD screen This is a normal result of the manufacturing process an...

Страница 129: ...udden power surges in an electrical storm for example Do not place heavy objects on the power cord To disconnect the cord pull it out by holding the plug Never pull the cord itself Unplug your computer from the AC outlet if you are not planning to use the computer for a long period of time Make sure that the AC outlet is easily accessible When the AC adapter is not used unplug it from the AC outle...

Страница 130: ...a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Moisture or rain Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 35 C or less than 5 C High humidity Do not place electronic equipment near your computer The electromagnetic field of the computer may cause a malfunction Provid...

Страница 131: ...s brought directly from a cold location to a warm one moisture may condense inside the computer In this case allow at least one hour before turning on the computer If any problems occur unplug the computer and contact VAIO Link Make sure you disconnect the power cord before cleaning your computer To avoid losing data if your computer is damaged back up your data regularly ...

Страница 132: ...ff liquid spilled on the keyboard through the drain hole on the bottom of the computer so as not to leave the liquid inside the computer This structure does not ensure complete protection of the computer against defects such as damage to the internal components and built in flash memory storage data corruption or a data loss arising out of spilling liquid on your computer Note that any components ...

Страница 133: ...lfunction 1 Immediately turn off the computer and disconnect the AC adapter 2 Wipe off any liquid on the keyboard with a soft dry cloth 3 Grasp the bottom of the computer close to the LCD screen with both hands and gently lift the computer tilting it to your side Do not tilt the computer against your side as it may cause the liquid to seep into the internal components of the computer resulting in ...

Страница 134: ...er to a dry place Do not leave the computer on the wet surface as it may cause the liquid to seep into the internal components 6 Remove the battery pack and then contact VAIO Link to have the computer serviced for any damage Whenever spilling liquid on the computer be sure to ask VAIO Link for checkups Any repairs caused by spilled liquid will be charged even within the warranty period ...

Страница 135: ...of heat Keep floppy disks away from any liquid Do not let them get wet When you are not using your floppy disk always remove it from the floppy disk drive and use a storage case If the floppy disk comes with an adhesive label make sure that the label is properly affixed If the edge of the label is curled up the label may stick to the inside of the floppy disk drive and cause a malfunction or damag...

Страница 136: ...solvents such as benzine thinner alcohol commercially available cleaners or anti static spray which may cause damage to the disc For normal cleaning hold the disc by its edge and use a soft cloth to wipe the surface from the center out If the disc is badly soiled moisten a soft cloth with water wring it out well and use it to wipe the surface of the disc from the center out Wipe off any remaining ...

Страница 137: ...ot be charged and the computer will not function While the battery pack is in use or being charged heat builds up in the battery pack This is normal and is not cause for concern Keep the battery pack away from all sources of heat Keep the battery pack dry Do not open or try to disassemble the battery pack Do not expose the battery pack to any mechanical shock If you are not using your computer for...

Страница 138: ...ffic hazard and is illegal in some areas It can also be potentially dangerous to play loud music while walking especially at pedestrian crossings Preventing hearing damage Avoid using headphones at high volume Hearing experts advise against continuous loud and extended play If you experience a ringing in your ears reduce the volume or discontinue use ...

Страница 139: ... media in a location subject to Static electricity Electrical noise Extremely high temperatures such as in a car parked in the sun Direct sunlight High humidity Corrosive substances Use the storage case supplied with the Memory Stick media Be sure to make a backup copy of your valuable data Keep the Memory Stick media and Memory Stick Adaptors out of reach of children There is a risk of swallowing...

Страница 140: ...tion Windows Update Click Start All Programs and Windows Update and then follow the on screen instructions VAIO Update 3 Click Start All Programs VAIO Update 3 and VAIO Update Options and then follow the on screen instructions If you have not yet installed the latest updates install them with the above software To download and install the updates on the computer the computer must be connected to t...

Страница 141: ... contacting VAIO Link Computer page 142 System Security page 151 Battery page 152 Internet page 154 Networking page 156 Bluetooth Technology page 159 Optical Discs page 164 Display page 165 Printing page 169 Microphone page 170 Mouse page 171 Speakers page 172 Touch Pad page 173 Keyboard page 174 Floppy Disks page 175 PC Cards page 176 Audio Video page 178 Memory Stick Media page 179 Peripherals p...

Страница 142: ...t is plugged into a power source and turned on Make sure the brightness and contrast controls are adjusted correctly See the manual that came with your display for more information Disconnect the AC adapter and remove the battery pack Wait three to five minutes Reinstall the battery pack reconnect the AC adapter and then press the power button to turn on your computer Condensation may cause your c...

Страница 143: ...lect the Exit tab and then press the F9 key At the confirmation prompt press the Enter key 5 Select Exit Setup and press the Enter key At the confirmation prompt press the Enter key Your computer restarts If this occurs frequently contact VAIO Link What should I do if the power indicator Green lights but my screen remains blank Follow these steps 1 Press and hold the power button for more than fou...

Страница 144: ...your computer does not turn off press the Ctrl Alt Delete keys and click the arrow next to the Shut down button and Shut Down If the Windows Security window appears click Shut Down Turning off your computer with the Ctrl Alt Delete keys or the power button may cause loss of unsaved data If your computer still does not turn off press and hold the power button until the computer turns off Remove the...

Страница 145: ...d Restart 4 If this procedure does not work press and hold the power button until the computer turns off Turning off your computer with the power button may cause loss of unsaved data What should I do if the battery indicator is flashing and my computer does not start This issue could be due to the battery pack not being installed properly To resolve this issue turn off your computer and remove th...

Страница 146: ...uter s CPU utilizes a type of CPU speed controlling technology for power conservation purposes System Properties may display the CPU s current speed instead of the maximum speed What should I do if Windows does not start showing a message when I start my computer If you enter a wrong power on password three times consecutively the Enter Onetime Password message appears If you enter a wrong power o...

Страница 147: ...phic performance in this case is not guaranteed What should I do if I cannot remember the BIOS password If you have forgotten the BIOS password contact VAIO Link to reset it A reset fee will be charged Why does it take time before my computer starts If Norton Internet Security s Personal Firewall is active it may take some time before the desktop screen appears due to network security checkups If ...

Страница 148: ...options for your screen to turn off Select the screen saver other than the VAIO Original Screen Saver What should I do if I cannot boot my computer from the external device connected to the computer To boot your computer from the external device for example the USB floppy disk drive and the USB i LINK optical disc drive you need to change the boot device Turn on your computer and press the F11 key...

Страница 149: ...u created upon delivery of your computer 3 Select your keyboard layout from the drop down list and click Next 4 Select your operating system and click Next 5 Click VAIO Recovery Center The VAIO Recovery Center window appears 6 Click Restore Complete System and Start 7 Select Skip and click Next You will be prompted to select whether or not to keep the VAIO Value added contents 8 Select No and clic...

Страница 150: ... system recovery is stored To check the volume of the recovery partition follow these steps 1 Click Start right click Computer and select Manage The Computer Management window appears 2 Click Disk Management under Storage on the left pane The volume of the recovery partition and the total volume of the C drive are displayed in the Disk 0 row on the center pane ...

Страница 151: ...he Internet before you can receive updates 1 Connect to the Internet 2 Double click the Windows Security Alerts icon on the taskbar 3 Follow the on screen instructions to set up automatic or scheduled updates How do I keep my antivirus software updated You can keep the Norton Internet Security software program current with the latest updates from Symantec Corporation To download and install the la...

Страница 152: ...uses AC power even if the battery pack is installed When should I recharge the battery pack When the battery level falls below 10 When both the battery and power indicators blink When you have not used the battery pack for a long period of time When should I replace the battery pack If the battery power is still low after charging it the battery pack may be reaching the end of its life and should ...

Страница 153: ...e using battery power Your computer can enter Hibernate mode while using battery power but some software programs and peripheral devices prevent the system from entering Hibernate mode If you are using a program that prevents the system from entering Hibernate mode save your data frequently to avoid losing data See Using Hibernate Mode page 110 for information on how you can manually activate Hibe...

Страница 154: ...t the telephone number the program is dialing is correct Make sure the software you are using is compatible with your computer s modem All preinstalled Sony programs are compatible Make sure the modem is the only device connected to your telephone line Follow these steps to check the settings 1 Click Start and Control Panel 2 Click Hardware and Sound 3 Click Phone and Modem Options 4 On the Modems...

Страница 155: ... properly to other PC based modems fax machines or your Internet Service Provider ISP do any of the following Ask your telephone company to verify your telephone line is free of any line noise If your problem is fax related make sure there are no problems with the fax machine you are calling and that it is compatible with fax modems If you are having a problem connecting with your ISP make sure th...

Страница 156: ...s under Network and Internet 3 Click Connect to a network to confirm that your access point is selected Make sure the encryption key is correct Make sure Maximum Performance is selected for Wireless Adapter Settings in the Power Options window Selecting any other option may result in a communication failure To change the settings follow these steps 1 Right click the power status icon on the taskba...

Страница 157: ...he wireless LAN data transfer speed is affected by distance and obstructions between devices and access points Other factors include device configurations radio conditions and software compatibility To maximize the data transfer speed move your computer away from obstructions or closer to any access point you may be using If you are using a wireless LAN access point the device may be temporarily o...

Страница 158: ...munication failure Follow the steps in What should I do if my computer cannot connect to a wireless LAN access point page 156 to change the settings What are channels Wireless LAN communication occurs on divided frequency bands known as channels Third party wireless LAN access point channels may be preset to different channels from Sony devices If you are using a wireless LAN access point see conn...

Страница 159: ...evice is also connected to other devices it may not appear on the Devices tab in the Bluetooth Devices window or you may not be able to communicate with the device What should I do if I cannot find the Bluetooth device with which I want to communicate Check that the Bluetooth functionality of the device with which you want to communicate is on See the other device s manual for more information If ...

Страница 160: ...he data transfer distance can be shorter than 10 meters depending on existing obstacles between the two devices on radio wave quality and on the operating system or the software in use Move your computer and Bluetooth devices closer to each other If the device with which you want to communicate is already communicating with another Bluetooth device it may not be found or it may not be able to comm...

Страница 161: ... your computer and the device to which it is connected Note that due to limitations of the Bluetooth standard large files may occasionally be corrupted during continuous transfer due to electromagnetic interference in the environment What should I do if my computer becomes unstable when I use a Bluetooth audio device Your computer may become unstable if you change a sound output device to a Blueto...

Страница 162: ...lity on the computer is permitted Why can t I use the Bluetooth functionality when I log onto my computer as a user with a standard user account The Bluetooth functionality may not be available to a user with a standard user account on your computer Log onto the computer as a user with administrator rights Why can t I connect to a Bluetooth device in Personal Area Network User mode If the device t...

Страница 163: ... logging off your system the Bluetooth devices will not work successfully Be sure to log off before switching a user To log off your system click Start the arrow next to the Lock button and Log Off Why can t I exchange business card data with a cellular phone The business card exchange function is not supported ...

Страница 164: ...ng a CD R RW disc with an adhesive label affixed replace it with one with no affixed adhesive label Using a disc with an affixed adhesive label could cause a write error or other damage What should I do if I cannot write data to DVD media Make sure you are using the correct DVD recordable media Check which DVD recordable format is compatible with your optical disc drive Note the possibility that s...

Страница 165: ...Power Saving Modes page 107 for more information Make sure your computer is securely plugged into a power source and turned on Make sure the power indicator shows the power is on If your computer is using battery power make sure the battery pack is installed properly and is charged See Using the Battery Pack page 23 for more information If the display mode is set to the external display press the ...

Страница 166: ...be insufficient for displaying high resolution videos In this case lower the resolution of the LCD screen To change the screen resolution follow these steps 1 Right click the desktop and select Personalize 2 Click Display Settings The Display Settings window appears 3 Move the slider under Resolution to the left to reduce or to the right to increase the screen resolution You can confirm the value ...

Страница 167: ...wer plan 3 Click Change advanced power settings The Power Options window appears 4 Select the Advanced settings tab 5 Double click Display 6 Adjust the LCD brightness setting in the item for brightness adjustment What should I do if the external display remains blank If you cannot change the display output with the Fn F7 keys you need to change the settings for the external display with VAIO Contr...

Страница 168: ...ol Panel 2 Click Customize colors under Appearance and Personalization 3 Click Open classic appearance properties for more color options The Appearance Settings window appears 4 Select Windows Aero from the Color scheme options on the Appearance tab 5 Click OK For information about the Windows Aero features such as Windows Flip 3D see Windows Help and Support ...

Страница 169: ...nter is not functioning after your computer resumes from a power saving mode Sleep or Hibernate then restart the computer If the bidirectional communication functions are provided with your printer disabling the functions on your computer may enable printing Follow these steps 1 Click Start and Control Panel 2 Click Printer under Hardware and Sound 3 Right click the printer icon and select Propert...

Страница 170: ...rned on and is properly plugged into the microphone jack on your computer How can I prevent microphone feedback Microphone feedback occurs when the microphone receives the sound from a sound output device such as a speaker To prevent this problem Keep the microphone away from a sound output device Turn down the volume of the speakers and the microphone ...

Страница 171: ...re application is running press the Alt F4 keys to close the application window If the Alt F4 keys do not work click Start the arrow next to the Lock button and Restart to restart your computer If your computer does not restart press the Ctrl Alt Delete keys and click the arrow next to the Shut down button and Restart If the Windows Security window appears click Restart If this procedure does not ...

Страница 172: ...ugh to hear sound If your speakers require external power make sure the speakers are connected to a power source See the manual that came with your speakers for more information Check the Windows volume controls by clicking the volume icon on the taskbar What should I do if I do not hear sound from the built in speakers If you are using a program that has its own volume control make sure the volum...

Страница 173: ...g press the Alt F4 keys to close the application window If the Alt F4 keys do not work click Start the arrow next to the Lock button and Restart to restart your computer If your computer does not restart press the Ctrl Alt Delete keys and click the arrow next to the Shut down button and Restart If the Windows Security window appears click Restart If this procedure does not work press and hold the ...

Страница 174: ...ed To change the keyboard configuration follow these steps 1 Click Start and Control Panel 2 Click Clock Language and Region and click Regional and Language Options 3 Change the settings as desired What should I do if I cannot enter certain characters with the keyboard If you cannot enter U I O P J K L M and so on the Num Lk key may be activated Check that the Num lock indicator is off If the Num ...

Страница 175: ... Reconnect the floppy disk drive by inserting the USB connector into the USB port 5 Restart the computer by clicking Start the arrow next to the Lock button and Restart What should I do if I cannot write data to a floppy disk Make sure the floppy disk is properly inserted in the drive If the disk is inserted properly and you are still unable to write data to it the disk may be full or write protec...

Страница 176: ...he most recent driver software Follow these steps 1 Click Start and Control Panel 2 Click System and Maintenance 3 Click System 4 Click Device Manager on the left pane The Device Manager window appears 5 Double click the device name for the PC Card to display the properties window 6 Select the Driver tab and click Update Driver If you select the option to disable the PC Card slot with the Peripher...

Страница 177: ... the PC Card slot your computer may not recognize the PC Card or the connected device Restart the computer Why can t I insert my PC Card Make sure you are inserting the card correctly See Inserting a PC Card page 36 for more information You may not be able to use some PC Cards or some functions of the PC Card on your computer See the manual that came with your PC Card for more information ...

Страница 178: ...ware application an operating system and a compatible i LINK device Not all products with an i LINK connection can communicate with each other See the manual that came with your compatible i LINK device for more information on operating conditions and proper connection Before connecting compatible i LINK PC peripherals to your system such as a CD RW or hard disk drive confirm their operating syste...

Страница 179: ...a page 44 Can I copy images from a digital camera using Memory Stick media Yes and you can view video clips that you have recorded with Memory Stick media compatible digital cameras Why can t I write data to Memory Stick media Some versions of Memory Stick media are equipped with an erasure prevention switch to protect data from accidental erasure or overwriting Make sure the erasure prevention sw...

Страница 180: ...tlet Try using another USB port on your computer The driver could be installed to the specific port you used the first time you connected the device See the manual that came with your USB device for more information You may need to install software before you connect the device Try connecting a simple low powered device such as a mouse to test if the port is working at all USB hubs may prevent a d...

Страница 181: ... If you have any problem with the computer you can access the VAIO Link Web site for troubleshooting Go to http www vaio link com e Support This interactive part of our Web site http www vaio link com allows you to get in contact with our dedicated support team over the Internet Using a personalized account you can log your technical queries with ease VAIO Link help lines Before contacting VAIO Li...

Страница 182: ...AIO Link e Support Web Portal How can I access the e Support portal When you register your computer you will automatically receive an e mail with the link to the e Support Web Portal your Customer ID and some basic explanation a few hours later All you need to do is activate your account by clicking on the provided link in the e mail You are now ready to create your first case You can access the e...

Страница 183: ...rom Monday till Friday between 8am and 6pm Is there a cost involved for using e Support No this is a complete free of charge service offered to all registered VAIO customers How do I know when the e Support Team has handled my query case As soon as your case has been dealt with by our e Support Team you will receive an e mail notifying you that your case has been updated ...

Страница 184: ...rademarks of Intel Corporation Microsoft Windows Vista Windows Media Center Edition MS Works Microsoft Office 2007 Trial Microsoft Office Ready 2007 and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the U S and other countries i LINK is a trademark of Sony used only to designate that a product contains an IEEE 1394 connection Adobe Adobe Acrobat Standard Adob...

Страница 185: ...and trade names are those of their respective owners Design and specifications are subject to change without notice SD Logo is a trademark SDHC Logo is a trademark MultiMediaCard is a trademark of MultiMediaCard Association All other names of systems products and services are trademarks of their respective owners In the manual the or marks are not specified Specifications are subject to change wit...

Страница 186: ... 2007 Sony Corporation n ...

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