Troubleshooting
4
Select the
Hardware
tab, and click
Device Manager
in the
Device Manager
box.
A window with a listing of your computer's hardware devices appears.
If an "X" or an exclamation point appears on the listed device, you may need to enable the device or reinstall the
drivers.
5
Double-click the optical disc drive device to open the submenu.
6
Double-click the listed drive, and select the
Properties
tab.
7
Click to select the
Enable digital CD audio for this CD-ROM device
check box, if it is not selected.
You can confirm the driver software by selecting the
Driver
tab, and clicking
Driver Details
.
8
Click
OK
to close the window.
❑
Make sure an adhesive label is not affixed to a disc. Adhesive labels can come off while the disc is in the optical disc drive
and damage the drive or cause it to malfunction.
❑
If a region code warning appears, the disc may be incompatible with the optical disc drive. Check the DVD package to
make sure the region code is compatible with the optical disc drive.
❑
If you notice condensation on your computer, do not use the computer for at least one hour. Condensation can cause the
computer to malfunction.
❑
Make sure your computer is running on AC power supply and try the disc again.
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