Troubleshooting
11
What should I do if a message window, notifying of
incompatibility or improper installation of the battery
pack, appears and my computer enters Hibernate
mode?
❑
This issue could be due to the battery pack not being installed properly.
To resolve this issue, turn off your computer and remove the battery
pack. Then install the battery pack to the computer again. For details, see
the on-screen
User Guide
.
❑
If the issue persists after performing the above, it means the installed
battery pack is not compatible. Remove the battery pack and contact
VAIO-Link.
What should I do if Windows does not start, showing
a message, when I start my computer?
On all models except VGC-LM series, VGC-LT series, and
VGX-TP series models
If you enter a wrong power-on password three times consecutively, the
Enter
Onetime Password
message appears. If you enter a wrong power-on
password three times consecutively again, the
System Disabled
message
appears and Windows will not start. Press and hold the power button for
more than four seconds to check that the power indicator goes off. Wait for
10 or 15 seconds, then restart your computer and enter the correct
password. When entering the password, check that the Num lock indicator
and Caps lock indicator are off. If any are lit, press the
Num Lk
key or the
Caps Lock
key to turn off the indicator before entering the password.
On VGC-LM series and VGC-LT series models
If you enter a wrong power-on password three times consecutively, the
Enter
Onetime Password
message appears and Windows will not start. Press and
hold the power button for more than four seconds to check that the power
indicator goes off. Wait for 10 or 15 seconds, then restart your computer and
enter the correct password. When entering the password, check that the
Num lock indicator and Caps lock indicator on the wireless keyboard are off.
If any are lit, press the
Num Lk
key or the
Caps Lock
key to turn off the
indicator before entering the password.
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