217
Troubleshooting
Internet
What should I do if my modem does not work?
❑
Make sure the telephone cable is securely plugged into the modem port on your computer and the wall jack.
❑
Make sure the telephone cable is working. Plug the cable into an ordinary telephone and listen for a dial tone.
❑
Make sure that the telephone number the program is dialing is correct.
❑
Make sure the software you are using is compatible with your computer's modem. (All preinstalled Sony programs are
compatible.)
❑
Make sure the modem is the only device connected to your telephone line.
❑
Follow these steps to check the settings:
1
Click Start and Control Panel.
2
Click Hardware and Sound.
3
Click Phone and Modem Options.
4
On the Modems tab, check that your modem is listed.
5
On the Dialing Rules tab, check the location information is correct.
Why is my modem connection slow?
Your computer is equipped with a V.92/ V.90 compatible modem. Many factors may influence modem connection speed,
including telephone line noise or compatibility with telephone equipment, such as fax machines or other modems. If you think
your modem is not connecting properly to other PC-based modems, fax machines, or your Internet Service Provider (ISP),
do any of the following:
❑
Ask your telephone company to verify your telephone line is free of any line noise.
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