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Troubleshooting >
Optical Discs
Optical Discs
Why does my computer freeze when I try to read a disc?
The disc that your computer is trying to read may be dirty or damaged. Follow these steps:
1 Press the Ctrl + Alt + Delete keys and click the arrow next to the Shut down button and Restart to restart the computer.
!
Turning off your computer with the Ctrl + Alt + Delete keys may cause loss of unsaved data.
2 Remove the disc from the optical disc drive.
3 Check the disc for dirt or damage. If you need to clean the disc, see Handling Discs (page 110) for instructions.
What should I do if the drive tray does not open?
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Make sure your computer is on.
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Press the drive eject button.
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If the drive eject button does not work, click Start and Computer , right-click the optical disc drive icon, and select Eject .
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If none of the above options work, insert a thin, straight object (such as a paper clip) into the manual eject hole on the
optical disc drive.
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Try restarting your computer.