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Troubleshooting

Troubleshooting

US model_BGN

This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems
have simple solutions. Try these suggestions before visiting the Sony online support web site at the following URLs:

http://esupport.sony.com/EN/VAIO/

for customers in USA

http://www.sony.ca/support/

for customers in Canada

http://esupport.sony.com/LA/

for customers in Spanish-speaking Latin American countries or areas

http://esupport.sony.com/BR/

for customers in Brazil

US model_END
Except US model_BGN

This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems
have simple solutions. Try these suggestions before contacting VAIO-LinkVAIO HelpdeskSony Computing SupportVAIO
HelpdeskSony Computing Support.

Except US model_END

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Computer

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System Security

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Battery

❑

Internet

❑

Networking

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Bluetooth Technology

❑

Optical Discs

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Display

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Содержание VAIO VGN-GS Series

Страница 1: ...N User GuideHardware GuideOperating Instructions Hardware GuideUser Guide ...

Страница 2: ...2 n N Personal Computer V G N G S S e r i e s V G N G S S e r i e s V G N G S 1 0 0 S e r i e s ...

Страница 3: ...r Lights 19 Connecting a Power Source 21 Using the Battery Pack 22 Shutting Down Your Computer Safely 29 Using Your VAIO Computer 31 Using the Keyboard 32 Using the Touch Pad 34 Using Special function Buttons 35 Using the Optical Disc Drive 37 Using the PC Card 45 Using the Memory Stick 48 Using the SD Memory Card 52 Using the Internet 55 Using the Network LAN 57 ...

Страница 4: ...Device 79 Connecting a Printer 82 Customizing Your VAIO Computer 83 Setting the Password 83 Using Fingerprint Authentication 94 Using the Trusted Platform Module TPM 103 Setting Up Your Computer with the VAIO Control Center 108 Using the VAIO Status Monitor 109 Using the Power Saving Modes 109 Managing Power with the VAIO Power Management 114 Protecting Data from Unauthorized Use 115 Protecting th...

Страница 5: ...ng Floppy Disks 135 Handling Discs 135 Using the Battery Pack 136 Using Headphones 138 Handling the Memory Stick 138 Handling the Hard Disk 139 Updating Your Computer 140 Troubleshooting 142 Computer 143 System Security 152 Battery 153 Internet 154 Networking 156 Bluetooth Technology 160 Optical Discs 164 Display 168 Printing 171 Microphone 173 Mouse 174 ...

Страница 6: ...6 n N Speakers 175 Touch Pad 177 Keyboard 177 Floppy Disks 178 PC Cards 179 Audio Video 181 Memory Stick 182 Peripherals 184 Support Options 186 Sony Support Information 186 Trademarks 191 ...

Страница 7: ...hole or in part may not be reproduced translated or reduced to any machine readable form without prior written approval Sony Corporation provides no warranty with regard to this manual the software or other information contained herein and hereby expressly disclaims any implied warranties or merchantability or fitness for any particular purpose with regard to this manual the software or such other...

Страница 8: ...ntents made to your computer external recording media or recording devices under any circumstances Except IRX 4590_BGN ENERGY STAR As an ENERGY STAR Partner Sony has determined that this product meets the ENERGY STAR guidelines for energy efficiency The International ENERGY STAR Office Equipment Program is an international program that promotes energy saving through the use of computers and office...

Страница 9: ... IRX 4590_END Documentation Your documentation includes printed information and user guides to read on your VAIO computer Printed Documentation US model_BGN Quick Start Guide Contains an overview of components connection set up information etc Safety Information Contains safety guidelines and owner information US model_END GVD model_BGN Specifications sheet Contains a table of specifications etc T...

Страница 10: ...web site at the following URLs http esupport sony com EN VAIO for customers in USA http www sony ca support for customers in Canada http esupport sony com LA for customers in Spanish speaking Latin American countries or areas http esupport sony com BR for customers in Brazil Except IRX 4590_BGN VAIO Recovery Center User Guide Provides information about restoring individual software programs hardwa...

Страница 11: ...help with Internet and wireless setup security setup personalizing your VAIO computer and creating recovery DVDs and more Use my VAIO Access your VAIO user guide interactive help in the form of VAIO tutorials how to articles the VAIO technology page specifications and system and software information Troubleshoot my VAIO Maintain and troubleshoot your VAIO computer with VAIO Care system restore bac...

Страница 12: ...ation on certain preinstalled software on your computer Important Notice Provides information on specific items concerning your computer Except US model_END Ergonomic Considerations You will be using your computer as a portable device in a variety of environments Whenever possible you should attempt to take account of the following ergonomic considerations for both stationary and portable environm...

Страница 13: ...laxed upright posture and avoid slouching forward or leaning far backwards Viewing angle of the computer s display Use the display s tilting feature to find the best position You can reduce eye strain and muscle fatigue by adjusting the tilt of the display to the proper position Adjust the brightness level of the display as well Lighting Choose a location where windows and lights do not cause glar...

Страница 14: ...nal hard disk drive a scanner and so on at a time following the manufacturers instructions US model_END Except GVD model_BGN Locating Controls and Ports page 14 Except GVD model_END About the Indicator Lights page 19 Connecting a Power Source page 21 Using the Battery Pack page 22 Shutting Down Your Computer Safely page 29 Except GVD model_BGN Locating Controls and Ports Take a moment to identify ...

Страница 15: ...r page 19 E Caps lock indicator page 19 F Scroll lock indicator page 19 G Keyboard page 32 H Touch pad page 34 I Memory Stick slot page 48 J SD memory card slot page 52 K Media Access indicator page 19 L Drain hole page 132 Your computer supports both the standard size Memory Stick and the Duo size Memory Stick ...

Страница 16: ...ndicator page 19 H Hard disk drive 3 Optical disc drive indicator page 19 I WIRELESS indicator page 19 J Built in speaker monaural K Air vent L Headphones jack page 70 M Microphone jack page 78 1 On models with a built in optical disc drive 2 On models without a built in optical disc drive 3 The storage device configuration of your computer may include a built in flash memory storage drive dependi...

Страница 17: ...17 n N Getting Started Back A Battery RELEASE latch page 28 B Battery connector page 22 C Battery LOCK switch page 23 D Drain hole page 132 E Air vent ...

Страница 18: ...tical disc drive 1 page 37 B Manual eject hole page 164 C Substitute drive eject button page 37 D Hi Speed USB USB 2 0 port 2 page 79 E Modem port page 55 F Monitor port page 72 1 On selected models only 2 Supports high full low speeds ...

Страница 19: ... Your computer is equipped with the following indicator lights IRX 4590_BGN A Security slot B DC IN port page 21 C Network Ethernet port page 57 D Air vent E PC Card slot page 45 F PC Card release button page 47 G Hi Speed USB USB 2 0 ports page 79 Support high full low speeds ...

Страница 20: ...er into Sleep mode or turn it off when this indicator is lit Num lock Press the Num Lk key to activate the numeric keypad Press it a second time to deactivate the numeric keypad The numeric keypad is not active when the indicator is unlit Caps lock Press the Caps Lock key to type letters in uppercase Letters appear in lowercase if you press the Shift key while the indicator is lit Press the key a ...

Страница 21: ...l disc media is not in use Hard disk drive Optical disc drive Illuminates while the drive is reading or writing data Do not place the computer into Sleep mode or turn it off when this indicator is lit Num lock Press the Num Lk key to activate the numeric keypad Press it a second time to deactivate the numeric keypad The numeric keypad is not active when the indicator is unlit Caps lock Press the C...

Страница 22: ... into the DC IN port 4 on the computer The shape of the DC In plug varies depending on the AC adapter To disconnect your computer completely from AC power unplug the AC adapter Make sure that the AC outlet is easily accessible If you do not intend to use your computer for a long period of time place the computer into Hibernate mode See Using Hibernate Mode page 112 Using the Battery Pack The batte...

Страница 23: ...with the battery pack while installing it 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK switch 1 outward 3 Slide the battery pack diagonally into the battery compartment until the projections 2 on either side of the battery compartment fit into the U shaped cuts 3 on either side of the battery pack ...

Страница 24: ...24 n N Getting Started 4 Push the battery pack down into the compartment until it clicks into place ...

Страница 25: ...y assurance standards and supplied by Sony for your VAIO computer Some VAIO computers may operate only with genuine Sony battery packs GVD model_END Charging the Battery Pack The battery pack supplied with your computer is not fully charged at the time of delivery To charge the battery pack 1 Install the battery pack 2 Connect the computer to a power source with the AC adapter The charge indicator...

Страница 26: ... mode even when the remaining battery life is short To avoid loss of data when using battery power you should save your data frequently and manually activate a power management mode such as Sleep or Hibernate If the battery pack wears out when the computer enters Sleep mode you will lose all unsaved data Going back to the previous work state is impossible To avoid loss of data you should save your...

Страница 27: ... US model_END Except GVD model_BGN 1 Click Start All Programs and VAIO Control Center Except GVD model_END 2 Click Power Management and then Battery Charge Functions 3 Click Advanced 4 Click to select the Enable Battery Care Function check box 5 Select the desired maximum charge level 6 Click OK To check the battery charge capacity Follow steps 1 to 3 in To enable the battery care function above a...

Страница 28: ... confirmation prompt click OK Removing the Battery Pack You may lose data if you remove the battery pack while your computer is on and not connected to the AC adapter or if you remove the battery pack while the computer is in Sleep mode IRX 4590_BGN To remove the battery pack 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK switch 1 outward 3 Slide and hold the battery...

Страница 29: ...wn your computer properly as described below To shut down your computer 1 Turn off any peripherals connected to the computer Except GVD model_BGN 2 Click Start the arrow next to the Lock button and then Shut Down Except GVD model_END Except US model_BGN 3 Click Start the arrow next to the Lock button and then Shut Down ...

Страница 30: ...N Getting Started Except US model_END 4 Respond to any prompts warning you to save documents or to consider other users and wait for the computer to turn off automatically The power indicator light turns off ...

Страница 31: ...ou can start using your VAIO computer safely and confidently Read on to get the most out of using the computer Except US model_END Using the Keyboard page 32 Using the Touch Pad page 34 Using Special function Buttons page 35 Using the Optical Disc Drive page 37 Using the PC Card page 45 Using the Memory Stick page 48 Using the SD Memory Card page 52 Using the Internet page 55 Using the Network LAN...

Страница 32: ... decrease the volume keep pressing the Fn F3 keys or press the Fn F3 keys and then the m or key Fn 8 F5 F6 brightness control Changes the LCD brightness of your computer screen To increase lighting intensity keep pressing the Fn F6 keys or press the Fn F6 keys and then the M or key To decrease lighting intensity keep pressing the Fn F5 keys or press the Fn F5 keys and then the m or key Fn T F7 dis...

Страница 33: ...press the Fn F4 keys and then the M or key To decrease the volume keep pressing the Fn F3 keys or press the Fn F3 keys and then the m or key Fn 8 F5 F6 brightness control Changes the LCD brightness of your computer screen To increase lighting intensity keep pressing the Fn F6 keys or press the Fn F6 keys and then the M or key To decrease lighting intensity keep pressing the Fn F5 keys or press the...

Страница 34: ... power management see Using the Power Saving Modes page 109 Action Description Point Slide your finger on the touch pad 1 to place the pointer 2 on an item or object Click Press the left button 3 once Double click Press the left button twice Right click Press the right button 4 once In many applications this action displays a shortcut menu Drag Slide your finger on the touch pad while pressing the...

Страница 35: ... specific functions of the computer IRX 4590_BGN US model_BGN Special function button Functions S1 button By default the S1 button turns the volume on and off The default button assignment may be different from the above To change the S1 button assignment press and hold the button or launch and navigate through the VAIO Control Center to display the setup window See the help file included with the...

Страница 36: ...and the mirror image of the external display simultaneously on the computer To bring the computer back into Normal mode press this button once again The default button assignment may be different from the above To change the S2 button assignment press and hold either button or launch and navigate through the VAIO Control Center to display the setup window See the help file included with the VAIO C...

Страница 37: ... reference and the mirror image of the external display simultaneously on the computer To bring the computer back into Normal mode press this button once again The default button assignment may be different from the above To change the S1 button assignment press and hold either button or launch and navigate through the VAIO Control Center to display the setup window See the help file included with...

Страница 38: ...sc drive If the power supply to the optical disc drive is disabled by the VAIO Power Management it will take a while to eject the drive tray The substitute drive eject button is disabled when the optical disc drive is not powered When recovering your system turn on your computer and press the substitute drive eject button on the optical disc drive Insert your recovery disc into the optical disc dr...

Страница 39: ...een To enable the drive follow the steps and the tip in Disabling Built in Devices page 115 If you use an external optical disc drive connect the drive before you launch any preinstalled disc operation program Reading and Writing Optical Discs Your computer plays and records CDs DVDs and Blu ray Disc media depending on the model you purchased Check your specifications for the type of optical disc ...

Страница 40: ...ted DVD RAM Version 2 2 12X SPEED DVD RAM Revision 5 0 disc is not supported 5 Writing data to DVD R DL Double Layer discs is available only on discs supporting DVD R DL Double Layer recording 6 Writing data to DVD R DL Dual Layer discs is available only on discs supporting DVD R DL Dual Layer recording 7 Supports writing data to BD R Version 1 1 discs single layer discs with the capacity of 25 GB...

Страница 41: ... or the manufacturer of the recordable disc 8 cm disc writing is not supported To play copyright protected Blu ray Disc media continuously update the AACS key The AACS key update requires the Internet access As with other optical media devices circumstances may limit compatibility or prevent Blu ray Disc media playback VAIO computers may not support movie playback on packaged media recorded in AVC...

Страница 42: ...RW or DVD RAM media Depending on system environment you may find sound interruptions and or dropped frames during AVC HD playback Do not place your computer into either of the power saving modes while your computer is playing a disc US model_BGN Region code indicators are labeled on the discs or packages to indicate in which region and on what type of player you can play the disc If the region cod...

Страница 43: ...ited number of times When you have exceeded this number the drive s region code is permanently assigned and you will not be able to change it again Reconfiguring your computer does not reset this count If you change the region code while the WinDVD or WinDVD BD software is running restart the software or eject the disc and re insert it to make the new setting effective Residence area Region code R...

Страница 44: ...c 1 Insert a recordable disc into the optical disc drive If the AutoPlay window appears click Burn files to disc and follow the on screen instructions until the empty disc folder appears 2 Open the folder that contains the file s you want to copy and drag them to the empty disc folder 3 Close the disc folder Playing DVDs To play a DVD 1 Close all running software applications 2 Insert a DVD into t...

Страница 45: ...DVD burning software to copy files to the disc For instructions on how to use the software see the help file included with your DVD burning software Using the PC Card PC Cards allow you to connect portable external devices to your computer IRX 4590_BGN You cannot use PC Cards if you disable the PC Card slot in the BIOS setup screen or the power supply to the slot on the VAIO Power Management tab i...

Страница 46: ...PC Card To insert a PC Card 1 Locate the PC Card slot 1 Push the PC Card release button so that the release button pops out 2 Push the PC Card release button a second time so that the PC Card slot protector pops out 3 Gently take hold of the protector and pull it out of the slot 4 Insert the PC Card into the PC Card slot with the front label facing upward 5 Gently push the PC Card into the slot al...

Страница 47: ...turer Do not force a PC Card into the slot It may damage the connector pins If you have difficulty inserting a PC Card check that you are inserting the PC Card in the correct direction See the manual that came with your PC Card for more information Removing a PC Card Follow the steps below to remove the PC Card while your computer is on If it is not removed properly your system may not work proper...

Страница 48: ... media especially designed for exchanging and sharing digital data with compatible products such as digital cameras mobile phones and other devices Because it is removable it can be used for external data storage Before You Use the Memory Stick The Memory Stick slot on your computer can accommodate both standard and Duo size media and supports Memory Stick PRO Memory Stick PRO Duo and Memory Stick...

Страница 49: ...and or image data you recorded without prior consent from the respective copyright holders Accordingly the Memory Stick with such copyrighted data can be used only within the law The Memory Stick slot on your computer does not support 8 bit parallel data transfer high speed data transfer The Memory Stick Micro in an M2 Duo adaptor may not operate properly if it is additionally inserted into a Memo...

Страница 50: ...y Stick icon IRX 4590_BGN IRX 4590_END Be sure to hold the Memory Stick with the arrow pointing in the correct direction as you insert it into the slot To avoid damaging your computer or the media do not force the Memory Stick into the slot if you cannot insert it smoothly Do not insert more than one Memory Stick into the slot Improper insertion of the media may damage both your computer and the m...

Страница 51: ...ke sure that it does not contain your valuable data Do not remove the Memory Stick from the slot while formatting This could cause a malfunction 1 Carefully slide the Memory Stick into the slot until it clicks into place 2 Click Start and Computer to open the Computer window 3 Right click the Memory Stick icon and select Format 4 Click Restore device defaults The size of the allocation unit and fi...

Страница 52: ...Memory Stick ejects 3 Pull the Memory Stick out of the slot Always remove the Memory Stick gently or it may pop out unexpectedly Using the SD Memory Card Your computer is equipped with an SD memory card slot You can use this slot to transfer data among digital cameras camcorders music players and other audio video devices Before You Use the SD Memory Card The SD memory card slot on your computer s...

Страница 53: ...t An incompatible memory card or memory card adaptor may cause difficulty in removing from the slot and can cause damage to your computer Use care when inserting or removing an SD memory card from the SD memory card slot Do not force the SD memory card in or out of the slot IRX 4590_BGN You cannot use an SD memory card if you disable the SD memory card slot in the BIOS setup screen or the power su...

Страница 54: ...y remove it gently and verify you are inserting it in the proper direction Removing an SD Memory Card Do not remove an SD memory card while the Media Access indicator light is lit If you do the card or its data may become damaged To remove an SD memory card 1 Check that the Media Access indicator light is unlit ...

Страница 55: ...t your computer to the Internet ask your ISP To connect your computer to the Internet using the wireless LAN function you need to set up the wireless LAN network See Using the Wireless LAN WLAN page 58 for more information When you connect your computer to the Internet be sure to take appropriate security measures to protect the computer against online threats Except GVD model_BGN If your computer...

Страница 56: ...lephone cable The following procedure applies to models with a built in modem only 1 Plug one end of the phone cable 1 into the modem port on the computer 2 Plug the other end into the wall jack 2 Your computer does not work with party lines cannot be connected to a coin operated telephone and may not work with multiple telephone lines or a private branch exchange PBX Some of these connections may...

Страница 57: ...to your network For detailed settings and devices needed to connect to the network ask your network administrator Except IRX 4590_END IRX 4590_BGN You can connect your computer to 1000BASE T 100BASE TX 10BASE T type networks with an Ethernet network cable Connect one end of a network cable not supplied to the network Ethernet port on the computer and the other end to your network For detailed sett...

Страница 58: ...overheating or fire Home intercom speakerphone or business use telephone lines multi line business telephone Public telephone subscriber line PBX private branch exchange Using the Wireless LAN WLAN Using the Wireless LAN WLAN all your digital devices with the built in WLAN function communicate freely with each other through a network A WLAN is a network in which a user can connect to a Local Area ...

Страница 59: ...e tip in Disabling Built in Devices page 115 IRX 4590_END US model_BGN To use the wireless LAN function To use the wireless LAN function you first need to set up the wireless LAN function For setting up and using the wireless LAN function search for wireless LAN information using Windows Help and Support To open Windows Help and Support click Start and Help and Support Be sure to turn on the WIREL...

Страница 60: ...n using 802 1X and EAP Extensible Authentication Protocol Data encryption protects the vulnerable wireless link between clients and access points Besides that there are other typical LAN security mechanisms to ensure privacy such as password protection end to end encryption virtual private networks and authentication WPA2 the second generation of WPA provides stronger data protection and network a...

Страница 61: ...ommunication speed varies depending on the distance between communication devices existence of obstacles between such devices the device configuration the radio conditions and the software in use In addition communications may be cut off depending on the radio conditions The communication range varies depending on the actual distance between communication devices existence of obstacles between suc...

Страница 62: ...oc You cannot select the 5 GHz band which is used for the IEEE 802 11a standard on ad hoc networks The IEEE 802 11n draft standard using the 2 4 GHz or 5 GHz band is not available on ad hoc networks 1 Turn on the WIRELESS switch 2 Click the button next to or above your desired wireless option s in the VAIO Smart Network window Make sure the WIRELESS indicator light turns on 3 Click Start and Contr...

Страница 63: ...reless and wired LAN and acts as a central controller for the wireless LAN network The access point coordinates transmission and reception from multiple wireless devices within a specific range The access point will select which channel to use on an infrastructure network For details on how to select the channel that will be used by the access point see the manual that came with your access point ...

Страница 64: ...click Connect For WPA PSK or WPA2 PSK authentication you must enter a passphrase The passphrase is case sensitive and must be a text string between 8 and 63 characters in length or a hexadecimal string of 64 characters Stopping Wireless LAN Communications To stop wireless LAN communications Click the button next to or above the WLAN icon in the VAIO Smart Network window Turning off the wireless LA...

Страница 65: ...ations between your computer and other Bluetooth devices such as another computer or a mobile phone You can transfer data between these devices without cables at a range of up to 10 meters in an open area GVD model_END Except US model_BGN To start Bluetooth communications 1 Turn on the WIRELESS switch 2 Click the button next to or above the Bluetooth icon in the VAIO Smart Network window Make sure...

Страница 66: ...ions Video and audio may not be synchronized if you play videos on your computer with audio output from a connected Bluetooth device This is a frequent occurrence with Bluetooth technology and is not a malfunction The 2 4 GHz band with which Bluetooth devices or wireless LAN devices work is used by various devices Bluetooth devices use the technology to minimize the interference from other devices...

Страница 67: ...municate a common passkey a password required for authentication should be determined for both devices to be registered Once a device is registered there is no need to re enter the passkey The passkey can be different each time but must be the same at both ends For certain devices such as a mouse no passkey can be entered Communicating with Another Bluetooth Device You can connect your computer to...

Страница 68: ...you first need to set up the Bluetooth function For setting up and using the Bluetooth function search for Bluetooth information using Windows Help and Support To open Windows Help and Support click Start and Help and Support Be sure to turn on the WIRELESS switch before starting the Bluetooth function Except US model_BGN ...

Страница 69: ...g Bluetooth Communications To stop Bluetooth communications 1 Turn off the Bluetooth device that is communicating with your computer 2 Click the button next to or above the Bluetooth icon in the VAIO Smart Network window Except US model_END ...

Страница 70: ...eakers You can connect external sound output devices not supplied such as speakers or headphones to your computer Except IRX 4590_BGN Since your computer is capable of outputting digital signals through the OPTICAL OUT port you can connect an S PDIF device such as digital headphones or an AV amplifier to the port and enhance the sound quality of your computer For more information see the manual th...

Страница 71: ...kers before you turn them on Make sure your speakers are designed for computer use Do not place floppy disks on the speakers Their magnetic field may damage the data on the disks Connecting an External Display You can connect an external display not supplied to your computer For example you can use the computer with a computer display or a projector Connect the power cord of your external display ...

Страница 72: ...to your computer To connect a computer display IRX 4590_BGN 1 If necessary plug one end of the display s power cord 1 into your display and the other end into an AC outlet 2 Plug the display cable 2 not supplied into the monitor port 3 a on the computer IRX 4590_END Except IRX 4590_BGN Except IRX 4590_END ...

Страница 73: ...omputer display that includes a built in speaker and a microphone to your computer IRX 4590_END To connect a multimedia computer display 1 Plug the power cord of your multimedia computer display 1 into an AC outlet 2 Plug the display cable 2 not supplied into the monitor port 3 a on the computer 3 Plug the speaker cable 4 not supplied into the headphones jack 5 i on the computer 4 Plug the microph...

Страница 74: ... To connect a projector 1 Connect the power cord 1 of your projector into an AC outlet 2 Plug a display cable 2 not supplied into the monitor port 3 a on the computer 3 Plug an audio cable 4 not supplied into the headphones jack 5 i on the computer 4 Plug the display cable and the audio cable into the port and jack on the projector 6 ...

Страница 75: ...l_BGN Except IRX 4590_BGN The procedure for selecting a display depends on the video controller used in the computer See the online specifications for detailed information on the video controller US model_END GVD model_BGN The procedure for selecting a display depends on the video controller used in the computer See the printed specifications sheet for detailed information on the video controller ...

Страница 76: ...r screen and the external display or projector at the same time depending on the type of your external display or projector Before turning on your computer turn on the external display IRX 4590_END Using the Multiple Monitors Function The Multiple Monitors function allows you to distribute portions of your desktop across separate displays For example if you have an external display connected to th...

Страница 77: ...e Multiple Monitors function Otherwise the computer may not return to Normal mode If you set different colors on each display do not expand a single window across two displays Otherwise your software may not work properly Set fewer colors or a lower resolution for each display To use the Multiple Monitors function IRX 4590_BGN 1 Right click on the desktop and select Personalize 2 Click Display Set...

Страница 78: ...1 button assignment to activate the Multiple Monitors function with the S1 button To change the S1 button assignment press and hold the button to display the window for changing the assignment For details on the S1 button see Using Special function Buttons page 35 GVD model_END Additionally you can set the display colors and resolution for each display and customize the Multiple Monitors function ...

Страница 79: ...er into a bag or carrying case when it has USB devices connected You cannot use any connected USB devices if you disable the USB ports in the BIOS setup screen To enable the ports follow the steps and the tip in Disabling Built in Devices page 115 If the use of USB ports is restricted by the USB Access Restriction Setting utility you may not be able to use any connected USB devices For changing th...

Страница 80: ...an purchase a USB floppy disk drive and connect it to your computer GVD model_BGN The optional USB floppy disk drive may not be available in some countries or regions GVD model_END To connect a USB floppy disk drive 1 Choose the USB port 1 you prefer to use 2 Plug the USB floppy disk drive cable 2 into the USB port Your USB floppy disk drive 3 is now ready for use ...

Страница 81: ... power saving mode Sleep or Hibernate may cause the computer to malfunction To disconnect a USB floppy disk drive To disconnect a USB floppy disk drive when your computer is off skip steps 1 to 5 1 Close all programs accessing the floppy disk drive 2 Double click the Safely Remove Hardware icon on the taskbar 3 Select the floppy disk drive you want to unplug 4 Click Stop 5 Follow the on screen ins...

Страница 82: ...setup screen To enable the ports follow the steps and the tip in Disabling Built in Devices page 115 If the use of USB ports is restricted by the USB Access Restriction Setting utility you may not be able to use the connected USB printer For changing the setting see Restricting USB Access page 116 IRX 4590_END To connect a printer using the USB port 1 Plug the power cord 1 of your printer into an ...

Страница 83: ... TPM page 103 Setting Up Your Computer with the VAIO Control Center page 108 Using the VAIO Status Monitor page 109 Using the Power Saving Modes page 109 Managing Power with the VAIO Power Management page 114 Protecting Data from Unauthorized Use page 115 Protecting the Hard Disk page 117 Except US model_BGN Configuring Your Modem page 119 Except US model_END Setting the Password US model_BGN In a...

Страница 84: ... password after the VAIO logo appears to start your computer The power on password allows you to protect your computer from unauthorized access The hard disk password provides additional security for the data stored on your hard disk drive If you set the hard disk password other users will not be able to access the data without knowing the password even if the password protected hard disk drive is...

Страница 85: ...or more information see Using Fingerprint Authentication page 94 IRX 4590_END To add the power on password machine password 1 Turn on the computer 2 Press the F2 key when the VAIO logo appears The BIOS setup screen appears If not restart the computer and press the F2 key several times when the VAIO logo appears 3 Press the or key to select Security to display the Security tab select Set Machine Pa...

Страница 86: ...Set User Password and then press the Enter key 5 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters including spaces long 6 Press the or key to select Exit select Exit Setup and then press the Enter key At the confirmation prompt press the Enter key Changing Removing the Power on Password To change or remove the power ...

Страница 87: ...word 1 Turn on the computer 2 Press the F2 key when the VAIO logo appears The BIOS setup screen appears If not restart the computer and press the F2 key several times when the VAIO logo appears 3 Enter the user password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter...

Страница 88: ...dding the hard disk password you must set both the master and user passwords The master password is provided for users with administrative rights on the computer to reset the user password in the BIOS setup screen The user password is provided to lock your hard disk drive Once you set the user password you will have to enter the password along with the power on password if set after the VAIO logo ...

Страница 89: ...ord or the keyboard fails which is critical to password entry no bypass is possible and the data stored on the hard disk drive will not be accessible There is NO RESET of this password You will have to replace the hard disk drive at your own expense and lose all the data originally stored on the hard disk drive Be sure to write down the master password and keep it safe and private from other peopl...

Страница 90: ...ress the or key to select Security to display the Security tab select Hard Disk Password and then press the Enter key The Hard Disk Password entry screen appears 4 Select Enter Master and User Passwords and press the Enter key 5 Select Continue on the warning screen and press the Enter key 6 Enter the master password twice and press the Enter key The password should be up to 32 alphanumeric charac...

Страница 91: ...ect Security to display the Security tab select Hard Disk Password and then press the Enter key The Hard Disk Password entry screen appears 4 Select Change Master Password or Change User Password and press the Enter key 5 Enter the current password once and then a new password twice 6 Press the Enter key 7 Press the Enter key when the success message appears 8 Press the Esc key and then the or key...

Страница 92: ...Disk Master Password and press the Enter key 6 Press the Enter key without entering any letter for the remaining fields 7 Press the Enter key when the success message appears 8 Press the Esc key and then the or key to select the Exit tab 9 Press the M or m key to select Exit Setup and press the Enter key At the confirmation prompt press the Enter key Adding the Windows Password The Windows passwor...

Страница 93: ...ser Accounts 4 Click Create a password for your account under Make changes to your account 5 In the New password and Confirm new password fields enter the password for your account 6 Click Create password See Windows Help and Support for more information on the Windows password Changing Removing the Windows Password To change the Windows password 1 Click Start and Control Panel 2 Click User Accoun...

Страница 94: ...onvenience A small horizontal bar located at the upper left of the keyboard is the sensor of the fingerprint reader and will be referred to as the fingerprint sensor hereinafter Once you have registered your fingerprint s the fingerprint authentication function offers A substitute for password entry Logging onto Windows page 100 If you have registered your fingerprints for your user account you ca...

Страница 95: ...chnology does not ensure complete user authentication or complete protection of your data and hardware Sony assumes no liability for any problems and damages arising out of your use of or inability to use the fingerprint sensor The fingerprint recognition rate depends on your operating conditions and varies among individuals as well Except IRX 4590_BGN Be sure to make a backup copy of the data sto...

Страница 96: ...ll be lost You will have to register them all over again Except IRX 4590_END IRX 4590_BGN US model_BGN In case the built in storage device has to be initialized for example after the repair work the fingerprint templates will be lost You will have to register them all over again US model_END GVD model_BGN In case the hard disk drive has to be initialized for example after the repair work the finge...

Страница 97: ...el_END GVD model_BGN Before disposing of your computer or transferring it to a third person it is strongly recommended you erase the fingerprint data registered on the fingerprint sensor after erasing the data stored on your hard disk drive See Erasing the Registered Fingerprints page 102 for the detailed procedure GVD model_END IRX 4590_END A fingerprint sensor may malfunction or be damaged if yo...

Страница 98: ...d for logging onto your system using the Power on Security feature You can also select the fingerprint you want to use for the Power on Security feature later 1 Click Start All Programs Protector Suite QL and Control Center 2 Click Fingerprints and Initialize 3 Follow the on screen instructions For detailed information see the help file If you have failed to register a fingerprint follow these ste...

Страница 99: ...99 n N Customizing Your VAIO Computer IRX 4590_END 2 Swipe your finger perpendicularly across the fingerprint sensor ...

Страница 100: ...nize the fingerprint Be sure to clean your fingertip s and the fingerprint sensor before swiping in order to keep good recognition performance Logging Onto Your System To use the fingerprint authentication function in place of password entry to log onto your system you need to set the power on hard disk and Windows passwords and configure your computer for fingerprint authentication For setting th...

Страница 101: ...le Safe Feature With the File Safe feature you can create an encrypted archive to include a file and or folder for protection against unauthorized access The encrypted archive can be decrypted or unlocked for included file folder access by swiping your finger across the fingerprint sensor or entering the backup password you specified for encryption For detailed information see the help file includ...

Страница 102: ...print sensor after erasing the data stored on your built in storage device US model_END GVD model_BGN Before disposing of your computer or transferring it to a third person it is strongly recommended you erase the fingerprint data registered on the fingerprint sensor after erasing the data stored on your hard disk drive GVD model_END IRX 4590_END To erase the registered fingerprints 1 Turn on the ...

Страница 103: ...ising out of your use of the functions After you have installed the Infineon TPM Professional Package you need to set a few TPM passwords on your computer Without these passwords you will not be able to restore any TPM protected data Be sure to write down the passwords and keep them safe and private from other people Be sure to make backup copies of the latest emergency recovery archive file emerg...

Страница 104: ...oken file password reset token file and personal secret file US model_END GVD model_BGN Be sure to make a backup copy of the data stored on the hard disk drive before sending your computer for repair The hard disk drive may be initialized and returned after the repair work and in such a case you will not be able to restore the data on the hard disk drive using the backup copies of the emergency re...

Страница 105: ...he files in the folders below The following folders are invisible by default Folders containing basic user keys and others C username All Users Infineon TPM Software 2 0 BackupData C username All Users Infineon TPM Software 2 0 PlatformKeyData C username All Users Infineon TPM Software 2 0 RestoreData C username All Users is a shortcut to C ProgramData C username account AppData Roaming Infineon T...

Страница 106: ...ault file name SpPSDBackup fsb Default path None Clicking Browse displays the userfolder Documents Security Platform window Do not encrypt any one of the following password reset token or secret files There will be no way to reset the password if you carelessly encrypt them Sony assumes no liability for any troubles and damages arising out of your careless encryption of the following files and fol...

Страница 107: ... then press the Enter key 6 After your system restarts select Execute in the confirmation window and then press the Enter key You can also disable the TPM and clear the TPM configuration in the BIOS setup screen Before enabling the TPM be sure to set the power on and hard disk passwords to protect against unauthorized modification of the TPM configuration If the TPM is enabled it will take longer ...

Страница 108: ...lp The maintenance and management of TPM protected data must be carried out at your own risk Sony assumes no liability for any defects arising out of your data maintenance and management Setting Up Your Computer with the VAIO Control Center The VAIO Control Center utility allows you to access system information and to specify preferences for system behavior To use the VAIO Control Center 1 Click S...

Страница 109: ...d item and click Settings Using the Power Saving Modes You can take advantage of the power management settings to conserve battery life In addition to the normal operating mode your computer has two distinct power saving modes Sleep and Hibernate When using battery power you should be aware that the computer will automatically enter Hibernate mode if the remaining battery life becomes short regard...

Страница 110: ...e arrow next to the Lock button and Sleep Except IRX 4590_BGN When your computer is in Sleep mode you cannot insert a disc Your computer comes out of Sleep mode quicker than out of Hibernate mode Sleep mode uses more power than Hibernate mode If the battery runs out of power while your computer is in Sleep mode you will lose all unsaved data Going back to the previous work state is impossible To a...

Страница 111: ...END To return to Normal mode Press any key Press the power button on your computer If you press and hold the power button for more than four seconds your computer will turn off automatically You will lose all unsaved data IRX 4590_BGN You can use the VAIO Control Center to configure your computer to return to Normal mode when you open the LCD screen lid This power resuming preference will be lost ...

Страница 112: ... lost The power indicator light is unlit in this mode Except IRX 4590_END IRX 4590_BGN US model_BGN In Hibernate mode the state of the system is saved on the built in storage device and power is turned off Even when the battery runs out of power no data will be lost The power indicator light is unlit in this mode US model_END GVD model_BGN In Hibernate mode the state of the system is saved on the ...

Страница 113: ...your computer before its power indicator light turns off To return to Normal mode Press the power button The computer returns to its normal state If you press and hold the power button for more than four seconds your computer will turn off automatically It takes more time to return to Normal mode from Hibernate mode than from Sleep mode IRX 4590_BGN You can use the VAIO Control Center to configure...

Страница 114: ...uter a power status icon appears on the taskbar This icon indicates what kind of power source you are using at that time for example AC power Click this icon to display the window that shows your power status The VAIO Power Management function is added to the Windows Power Options To select a power plan 1 Right click the power status icon on the taskbar and select Power Options 2 Select your desir...

Страница 115: ... Programs and VAIO Control Center 2 Click Power Management and VAIO Power Management Viewer Protecting Data from Unauthorized Use Disabling Built in Devices You can use one of the BIOS functions to disable the following built in devices and prohibit external connections and communications USB Ports PC Card Slot Memory Stick Slot SD Card Slot Except IRX 4590_BGN i LINK Port Except IRX 4590_END Opti...

Страница 116: ...r m key to select Disabled and press the Enter key To enable the device select Enabled instead of Disabled 6 If you want to disable more built in devices repeat steps 4 and 5 for each device 7 Press the or key to select Exit select Exit Setup and then press the Enter key At the confirmation prompt press the Enter key Restricting USB Access Your computer has the USB Access Restriction Setting utili...

Страница 117: ...ting into effect Protecting the Hard Disk Except IRX 4590_BGN Your computer has the VAIO HDD Protection utility preinstalled for customizing your settings for protecting your hard disk drive against shock hazards You can select the sensitivity level of the built in shock sensor to set the appropriate protection level Except IRX 4590_END IRX 4590_BGN GVD model_BGN Your computer has the VAIO HDD Pro...

Страница 118: ...0_END Activating VAIO HDD Protection To protect your hard disk drive against shock hazards you must first activate the VAIO HDD Protection To activate VAIO HDD Protection 1 Click Start All Programs and VAIO Control Center 2 Click Security and Hard Disk Drive Protection Settings 3 Select the Activate hard disk drive protection check box 4 Select one of the desired sensitivity level 5 Click OK For m...

Страница 119: ...r location on the Dialing Rules tab and click Edit The Edit Location window appears 6 Select your location under Country region 7 Select Tone or Pulse for Dial using Pulse dial may not be supported in some counties or regions 8 Enter an area code if there is one In some countries or regions you do not need to enter an area code If you need to dial a special number before accessing an outside line ...

Страница 120: ...120 n N Customizing Your VAIO Computer Except US model_END ...

Страница 121: ...e connectors or open the memory module compartment cover Except GVD model_BGN For the type of module and the amount of memory installed on your model see the online specifications Except GVD model_END GVD model_BGN For the type of module and the amount of memory installed on your model see the printed specifications sheet GVD model_END US model_BGN For assistance contact an authorized Sony Service...

Страница 122: ...ctrostatic discharge ESD can damage electronic components Before touching a memory module ensure the following The procedures described in this document assume user familiarity with the general terminology associated with personal computers and with the safety practice and regulatory compliance requirements for using and modifying electronic equipment Turn off your computer and disconnect it from ...

Страница 123: ...nd any repair costs will not be covered by the warranty Do not place the memory module in a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded US model_BGN Ambient temperature of more than 95 F 35 C or less than 41 F 5 C US model_END Except US model_BGN Ambient te...

Страница 124: ... until the computer cools down 4 Unscrew the screw indicated by the arrow below on the bottom of the computer and remove the memory module compartment cover 5 Touch a metal object to discharge static electricity 6 Remove the currently installed memory module as follows Pull the latches in the direction of the arrows 1 The memory module is released Make sure that the memory module tilts up and then...

Страница 125: ...125 n N Upgrading Your VAIO Computer 7 Remove the new memory module from its packaging 8 Slide the memory module into the memory module slot and push it in until it clicks into place ...

Страница 126: ...e damage to the slot and the module 9 Replace the memory module compartment cover 10 Tighten the screw on the bottom of the computer 11 Reinstall the battery pack and turn on the computer Viewing the Amount of Memory To view the amount of memory 1 Turn on the computer 2 Click Start All Programs and VAIO Control Center 3 Click System Information and System Information You can view the amount of sys...

Страница 127: ... 136 Using Headphones page 138 Handling the Memory Stick page 138 Handling the Hard Disk page 139 Updating Your Computer page 140 Handling the LCD Screen Do not leave the LCD screen facing the sun This could damage the LCD screen Be careful when using your computer near a window Do not scratch the surface of the LCD screen or exert pressure on it This could cause a malfunction Using your computer ...

Страница 128: ...t change the LCD screen orientation setting in the Tablet PC Settings window even when there are change options available for selection as this may make your computer unstable Sony assumes no liability for any malfunctions arising from changes to the settings Using the Power Source Except GVD model_BGN See the online specifications to check the power operation of your model Except GVD model_END Ex...

Страница 129: ...ype of abrasive pad scouring powder or solvent such as alcohol or benzine as these may damage the finish of your computer If you drop a solid object or any liquid onto your computer shut down the computer unplug it and remove the battery pack You may want to have the computer checked by qualified personnel before operating it again Do not drop your computer or place any objects on top of the compu...

Страница 130: ... the air vents are free for optimal cooling efficiency and performance US model_END GVD model_BGN Provide adequate air circulation to prevent internal overheating Do not place your computer on porous surfaces such as rugs blankets couches or beds or near materials such as curtains or draperies that may block its air vents Do not use your computer directly on your lap The temperature of the base of...

Страница 131: ...the computer If any problems occur unplug the computer and contact VAIO LinkVAIO HelpdeskSony Computing SupportVAIO HelpdeskSony Computing Support Except US model_END Make sure you disconnect the AC adapter and remove the battery pack before cleaning your computer To avoid losing data when your computer is damaged back up your data regularly US model_BGN Do not exert pressure on the LCD screen or ...

Страница 132: ...re allows you to drain off liquid spilled on the keyboard through the drain hole on the bottom of the computer so as not to leave the liquid inside the computer US model_BGN This structure does not ensure complete protection of the computer against defects such as damage to the internal components and built in storage device data corruption or a data loss arising out of spilling liquid on your com...

Страница 133: ...opriate measures if you spill liquid even a small amount on the keyboard as it may cause the computer to malfunction 1 Immediately turn off the computer disconnect the AC adapter and remove the battery pack 2 Wipe off any liquid on the keyboard with a soft dry cloth 3 Grasp the bottom of the computer close to the LCD screen with both hands and gently lift the computer tilting it to your side Do no...

Страница 134: ...he computer on the wet surface as it may cause the liquid to seep into the internal components US model_BGN 6 Contact an authorized Sony Service Center to have the computer serviced for any damage Whenever spilling liquid on the computer be sure to ask an authorized Sony Service Center for checkups US model_END Except US model_BGN ...

Страница 135: ...oppy disk Keep floppy disks away from magnets Keep floppy disks away from direct sunlight and other sources of heat Keep floppy disks away from any liquid Do not let them get wet When you are not using your floppy disk always remove it from the floppy disk drive and put it in a storage case If the floppy disk comes with a label make sure that the label is properly affixed If the edge of the label ...

Страница 136: ...of the disc from the center out Wipe off any remaining moisture with a dry soft cloth Never affix an adhesive label to a disc This will affect the use of the disc and may result in irreparable damage Using the Battery Pack US model_BGN Do not leave battery packs in temperatures above 140 F 60 C such as in a car parked in the sun or under direct sunlight US model_END Except US model_BGN Do not leav...

Страница 137: ... AC adapter Information about compatible models can be found at the following URLs http www sony com vaio for customers in USA and Canada http www sony net for customers in Latin American countries or areas Sony disclaims and shall assume no responsibility in case of any losses or damages arising from The use of non genuine Sony battery packs or AC adapters with your VAIO computer The disassembly ...

Страница 138: ...pter to your computer and recharge the battery pack before using the computer again You do not need to discharge the battery pack before recharging If the battery pack quickly runs out of power after fully charged it may be reaching the end of its life and should be replaced Using Headphones Road safety Do not use headphones while driving cycling or operating any motorized vehicle It may create a ...

Страница 139: ...stances Use the storage case supplied with the Memory Stick Be sure to make a backup copy of your valuable data Keep the Memory Stick and the Memory Stick adaptors out of reach of children There is a risk of swallowing them When using the Memory Stick Duo do not use a fine tipped pen to write on the label adhered to the Memory Stick Duo Exerting pressure on the media may damage internal components...

Страница 140: ...tion subject to mechanical vibration or in an unstable position Do not move your computer while the power is on Do not turn off the power or restart your computer while reading or writing data to the hard disk drive Do not use your computer in a place subject to extreme changes in temperature If the hard disk drive is damaged the data cannot be restored Updating Your Computer Be sure to install th...

Страница 141: ...141 n N Precautions Your computer must be connected to the Internet to download the updates ...

Страница 142: ... com LA for customers in Spanish speaking Latin American countries or areas http esupport sony com BR for customers in Brazil US model_END Except US model_BGN This section describes how to solve common problems you might encounter when using your VAIO computer Many problems have simple solutions Try these suggestions before contacting VAIO LinkVAIO HelpdeskSony Computing SupportVAIO HelpdeskSony C...

Страница 143: ...our computer is securely plugged into a power source and turned on and the power indicator light is lit Make sure the battery pack is installed properly and charged Disconnect all connected USB devices if any and then restart your computer Remove any extra memory modules you may have installed since purchase and then restart your computer If your computer is plugged into a power strip or an uninte...

Страница 144: ...ins blank Press the Alt F4 keys several times to close the application window An application error may have occurred Press the Ctrl Alt Delete keys and click the arrow next to the Shut down button and Restart Press and hold the power button for more than four seconds to shut down your computer Unplug the AC adapter and leave the computer for about five minutes Then plug the AC adapter and turn on ...

Страница 145: ... publisher or designated provider for technical support Why doesn t my computer enter Sleep or Hibernate mode Your computer may become unstable if the operating mode is changed before the computer completely enters Sleep or Hibernate mode To restore your computer to Normal mode 1 Close all open programs 2 Click Start the arrow next to the Lock button and Restart 3 If your computer does not restart...

Страница 146: ...ter performing the above it means the installed battery pack is not compatible Remove the battery pack and contact VAIO LinkVAIO HelpdeskSony Computing SupportVAIO HelpdeskSony Computing Support Except US model_END What should I do if a message appears notifying of either incompatibility or the improper installation of the battery pack and my computer then enters Hibernate mode This problem could ...

Страница 147: ... you enter a wrong power on password three times consecutively the Enter Onetime Password message appears and Windows will not start Press and hold the power button for more than four seconds to check that the power indicator light turns off Wait for 10 or 15 seconds then restart your computer and enter the correct password When entering the password check that the Num lock and Caps lock indicator...

Страница 148: ... HelpdeskSony Computing Support to reset it A reset fee will be charged Except US model_END How can I change the boot device order You can use one of the BIOS functions to change the boot device order Follow these steps 1 Turn on your computer 2 Press the F2 key when the VAIO logo appears The BIOS setup screen appears If not restart the computer and press the F2 key several times when the VAIO log...

Страница 149: ...our screen to turn off Select a screen saver other than the VAIO original screen saver What should I do if I cannot boot my computer from the USB floppy disk drive connected to the computer To boot your computer from the USB floppy disk drive you need to change the boot device Turn on your computer and press the F11 key when the VAIO logo appears US model_BGN How do I reduce the volume of the reco...

Страница 150: ... off the computer and then turn it on once again If you are using an external optical disc drive press the F11 key when the VAIO logo appears during the startup process IRX 4590_END Use the recovery disc you created upon delivery of your computer 2 Select your keyboard layout from the drop down list and click Next 3 Select your operating system and click Next 4 Click VAIO Recovery Center 5 Click R...

Страница 151: ... of the recovery partition follow these steps Except IRX 4590_END IRX 4590_BGN US model_BGN Your built in storage device contains the recovery partition where data for the system recovery is stored To check the volume of the recovery partition follow these steps US model_END GVD model_BGN Your hard disk drive contains the recovery partition where data for the system recovery is stored To check the...

Страница 152: ...Connect to the Internet 2 Double click the Windows Security Alerts icon on the taskbar 3 Follow the on screen instructions to set up automatic or scheduled updates How do I keep my antivirus software updated US model_BGN You can keep the Microsoft Windows Live OneCare software program current with the latest updates from Microsoft Corporation To download and install the latest security updates fol...

Страница 153: ...tyCenter 2 Click the button located at the upper left corner of the window to update the software 3 Follow the on screen instructions to download updates See the help file included with your software program for more information Except US model_END Battery How do I find the battery charging status You can check the battery charging status by the charge indicator See Charging the Battery Pack page ...

Страница 154: ...tery pack to be warm when it is powering your computer Can my computer enter Hibernate mode while using battery power Your computer can enter Hibernate mode while using battery power but some software programs and peripheral devices prevent the system from entering Hibernate mode If you are using a program that prevents the system from entering Hibernate mode save your data frequently to avoid los...

Страница 155: ...ection slow Your computer is equipped with a V 92 V 90 compatible modem Many factors may influence modem connection speed including telephone line noise or compatibility with telephone equipment such as fax machines or other modems If you think your modem is not connecting properly to other PC based modems fax machines or your ISP do any of the following Ask your telephone company to verify your t...

Страница 156: ...lected on the WLAN tab in the VAIO Smart Network settings window Wireless LAN communication IEEE 802 11a standard using only the 5 GHz band available on selected models only is disabled by default Except US model_END Follow these steps to check the settings 1 Click Start and Control Panel 2 Click View network status and tasks under Network and Internet 3 Click Connect to a network to confirm that ...

Страница 157: ...mation Make sure your computer and the access point are connected to one another Move your computer away from obstacles or closer to any access point you may be using Make sure your computer is properly configured for Internet access Make sure Maximum Performance is selected for Wireless Adapter Settings in the Power Options window Selecting any other option may result in a communication failure F...

Страница 158: ...Settings in the Power Options window Selecting any other option may result in a communication failure Follow the steps in What should I do if my computer cannot connect to a wireless LAN access point page 156 to change the settings How do I avoid data transfer interruptions When your computer is connected to an access point data transfer interruptions may occur if a large file is exchanged or the ...

Страница 159: ...rs with the wireless LAN function may lose a peer to peer network connection if the encryption key is changed You can either change the encryption key back to the original profile or re enter the key on both computers so the key matches Except US model_BGN How do I display the VAIO Smart Network window To display the VAIO Smart Network window on the desktop follow these steps 1 Click Start All Pro...

Страница 160: ...ks best when the devices are within 33 feet 10 meters of each other US model_END Except US model_BGN Your computer and the device may be too far apart Wireless Bluetooth technology works best when the devices are within 10 meters of each other Except US model_END Why can t my computer find other Bluetooth devices If the connected device is also connected to other devices it may not appear in the B...

Страница 161: ...l Hardware and Sound Bluetooth Devices and Bluetooth Settings 2 Click the Options tab and select the Allow Bluetooth devices to find this computer check box US model_BGN The data transfer distance can be shorter than 33 feet 10 meters depending on existing obstacles between the two devices on radio wave quality and on the operating system or the software in use Move your computer and Bluetooth dev...

Страница 162: ...tion speed and connection range may be reduced Interference from other devices may also stop communications altogether Connection capability is affected by distance and obstructions You may need to move your computer away from obstacles or closer to the device to which it is connected Identify and remove obstacles between your computer and the device to which it is connected Large files may occasi...

Страница 163: ...s devices If you specify a fixed IP address for the device to which you want to connect the utility cannot assign a dynamic IP address to the device and connection fails Do not specify IP addresses when using a PAN Except IRX 4590_END Why can t I use the Bluetooth function when I log onto my computer as a user with a standard user account The Bluetooth function may not be available to a user with ...

Страница 164: ...ly to models with a built in optical disc drive only See the online specifications to find out whether your model is equipped with the optical disc drive US model_END Why does my computer freeze when I try to read a disc The disc that your computer is trying to read may be dirty or damaged Follow these steps 1 Press the Ctrl Alt Delete keys and click the arrow next to the Shut down button and Rest...

Страница 165: ...ical disc drive is not powered If the drive eject button does not work click Start and Computer right click the optical disc drive icon and select Eject If none of the above options work insert a thin straight object such as a paper clip in the manual eject hole near the substitute drive eject button IRX 4590_END Try restarting your computer What should I do if I cannot play a disc properly on my ...

Страница 166: ...olume may have been turned off by the Fn F2 keys or the muting button Press the keys or the button once again The volume may have been minimized by the Fn F3 keys Keep pressing the Fn F4 keys to turn up the volume loud enough to hear sound IRX 4590_END Right click the volume icon on the taskbar and click Open Volume Mixer to check the settings Check the volume setting in the audio mixer If you are...

Страница 167: ... malfunction If a region code warning appears the disc may be incompatible with the optical disc drive Check the package to make sure the region code is compatible with the optical disc drive If you notice condensation on your computer do not use the computer for at least one hour Condensation can cause the computer to malfunction Make sure your computer is running on the AC power supply and try t...

Страница 168: ...curely plugged into a power source and turned on and the power indicator light is lit If your computer is using battery power make sure the battery pack is installed properly and is charged See Using the Battery Pack page 22 for more information If the display output is directed to the external display press the Fn F7 keys See Combinations and Functions with the Fn Key page 32 for more information...

Страница 169: ...ced Settings and the Adaptor tab The displayed value may be different from the actual amount of memory on your computer What should I do if my screen is dark Except IRX 4590_BGN Press the Fn F6 keys to brighten your computer screen Except IRX 4590_END IRX 4590_BGN Press the Fn F6 keys to brighten your computer screen Blocking the ambient light sensor turns your screen dark Make sure that the senso...

Страница 170: ... to the original setting when your computer returns to Normal mode from Sleep or Hibernate mode To save your preference for the brightness follow these steps 1 Right click the power status icon on the taskbar and select Power Options 2 Click Change plan settings under the current power plan 3 Click Change advanced power settings 4 Select the Advanced settings tab 5 Double click Display 6 Adjust th...

Страница 171: ...This Q A entry applies to selected models only To run Windows Aero follow these steps 1 Click Start and Control Panel 2 Click Customize colors under Appearance and Personalization 3 Click Open classic appearance properties for more color options 4 Select Windows Aero from the Color scheme options on the Appearance tab 5 Click OK For information about the Windows Aero features such as Windows Flip ...

Страница 172: ... click the printer icon and select Properties 4 Click the Ports tab 5 Click to cancel the Enable bidirectional support check box 6 Click OK This disables the bidirectional communication functions of the printer such as data transfer status monitoring and remote panel IRX 4590_BGN If you have disabled the USB ports in the BIOS setup screen you cannot use the printer connected to one of the USB port...

Страница 173: ...r Your sound input device may have been incorrectly configured To configure the sound input device follow these steps 1 Close all open programs 2 Click Start and Control Panel 3 Click Hardware and Sound 4 Click Manage audio devices under Sound 5 On the Recording tab select the desired device for sound input and click Set Default IRX 4590_END How can I prevent microphone feedback Microphone feedbac...

Страница 174: ...ng USB Access page 116 IRX 4590_END What should I do if the pointer does not move when I use my mouse Make sure another mouse is not connected If the pointer does not move while a software application is running press the Alt F4 keys to close the application window If the Alt F4 keys do not work press the Windows key once and then the key several times select Restart with the M or m key and press ...

Страница 175: ... by the Fn F2 keys Press them once again The volume may have been minimized by the Fn F3 keys Keep pressing the Fn F4 keys to turn up the volume loud enough to hear sound Except IRX 4590_END IRX 4590_BGN The volume may have been turned off by the Fn F2 keys or the muting button Press the keys or the button once again The volume may have been minimized by the Fn F3 keys Keep pressing the Fn F4 keys...

Страница 176: ...gh to hear sound Check the Windows volume controls by clicking the volume icon on the taskbar Except IRX 4590_END IRX 4590_BGN What should I do if I do not hear sound from the built in speaker If you are using a program that has its own volume control make sure the volume control is properly set See the program s help file for more information The volume may have been turned off by the Fn F2 keys ...

Страница 177: ...start press the Ctrl Alt Delete keys select the arrow next to the Shut down button with the m and keys and then Restart with the M or m key and press the Enter key to restart your computer If this procedure does not work press and hold the power button until the computer turns off Turning off your computer with the power button may cause loss of unsaved data Keyboard What should I do if the keyboa...

Страница 178: ...ew moments for the computer to recognize the drive If the icon still does not appear follow these steps 1 Close all programs that are accessing the floppy disk drive 2 Wait until the indicator light on the floppy disk drive turns off 3 Push the eject button to remove the disk and disconnect the USB floppy disk drive from your computer 4 Reconnect the floppy disk drive by plugging the USB cable int...

Страница 179: ...16 IRX 4590_END PC Cards What should I do if my PC Card does not work Make sure the PC Card is inserted properly See Inserting a PC Card page 46 for more information Make sure the PC Card is compatible with the Microsoft Windows operating system installed on your computer See the manual that came with your PC Card for more information You may need to install driver software if you are not using a ...

Страница 180: ...t your computer may not recognize the PC Card or the connected device Restart the computer If you have disabled the PC Card slot in the BIOS setup screen or the power supply to the PC Card slot on the VAIO Power Management tab in the Power Options window you cannot use the PC Card in the slot To enable the slot follow the steps and the tip in Disabling Built in Devices page 115 or see Managing Pow...

Страница 181: ... Manage audio devices under Sound 4 On the Sounds tab click to cancel the Play Windows Startup sound check box 5 Click OK How do I change the sound output device If you do not hear sound from the device connected to a port such as the USB port HDMI output port optical output port or headphones jack you need to change the device for sound output 1 Close all open programs 2 Click Start and Control P...

Страница 182: ... should I do if I cannot use a Memory Stick that was formatted on a VAIO computer on other devices You may need to reformat your Memory Stick Formatting a Memory Stick erases all data including music data previously saved on it Before you reformat a Memory Stick back up important data and confirm that the Memory Stick does not contain files you want to keep Except IRX 4590_BGN 1 Copy the data from...

Страница 183: ...rom other sources Can I copy images from a digital camera using a Memory Stick Yes and you can view video clips that you have recorded with Memory Stick compatible digital cameras Why can t I write data to a Memory Stick Except IRX 4590_BGN Some versions of the Memory Stick are equipped with an erasure prevention switch to protect data from accidental erasure or overwriting Make sure the erasure p...

Страница 184: ...tery is charged If you are using a printer check if the power cable is connected properly to the AC outlet Try using another USB port on your computer The driver could be installed to the specific port you used the first time you connected the device See the manual that came with your USB device for more information You may need to install software before you connect the device Try connecting a si...

Страница 185: ...185 n N Troubleshooting Except IRX 4590_BGN i LINK port Except IRX 4590_END Follow the steps and the tip in Disabling Built in Devices page 115 to enable your desired port s or slot s ...

Страница 186: ...on how to maximize your computer s capabilities and solve common problems 2 Program Guides and Help Files Except IRX 4590_BGN The preinstalled programs on your computer may be supplied with individual help guides These guides are stored on the hard disk drive as on screen help files You can find the help files from the help menu for the specific program Except IRX 4590_END IRX 4590_BGN The preinst...

Страница 187: ...p esupport sony com BR for customers in Brazil 5 VAIO Update When your computer is connected to the Internet VAIO Update automatically notifies you when critical software and security information is posted on the support web site Click the VAIO Update notice to open the VAIO Support web site and view the information 6 Program Support You can view detailed information on the software products prein...

Страница 188: ... hardware component or the software program that is causing the problem 5 A brief description of the problem In order to contact a Sony technical support representative call the following numbers Argentina 011 6770 SONY 7669 Bolivia 800 10 0228 Brazil 4003 SONY 7669 in capital and metropolitan areas 0800 880 SONY 7669 in other areas Chile 800 261 800 02 754 6333 from mobile phones Colombia 358 125...

Страница 189: ...printed and non printed documentation supplied with your computer as well as further sources of reference Go to the help files that accompany your software for instructions on using the software GVD model_BGN VAIO online web site If you have any problem with the computer you can access the VAIO online web site for troubleshooting Go to http www sony asia com support vaio English http scs sony co k...

Страница 190: ...ed and non printed documentation Visit the other Sony web sites GVD model_BGN http vaio online sony com English http vaio online sony co kr Korean or http www sonystyle com tw vaio Traditional Chinese for available optional accessories http www sony net for other Sony products http www sonystyle co kr for additional information in Korean GVD model_END You need to set up an Internet connection befo...

Страница 191: ...onicFlow SmartWi ATRAC and ATRAC3plus are trademarks or registered trademarks of Sony Corporation Except IRX 4590_END IRX 4590_BGN Sony the Sony logo VAIO the VAIO logo Memory Stick Memory Stick Duo MagicGate OpenMG OpenMG X Memory Stick PRO Duo Memory Stick PRO Memory Stick PRO HG Memory Stick Micro M2 the Memory Stick logo Memory Stick Export Memory Stick Import Micro Vault Micro Vault EX MOTION...

Страница 192: ...egistered trademarks owned by Bluetooth SIG Inc and any use of such marks by Sony Corporation is under license Other trademarks and trade names are those of their respective owners SD Logo is a trademark SDHC Logo is a trademark MultiMediaCard is a trademark of MultiMediaCard Association IRX 4590_END AVCHD is a trademark of Panasonic Corporation and Sony Corporation All other names of systems prod...

Страница 193: ...marks of Sony Corporation Except IRX 4590_END Intel Pentium and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation Microsoft MS DOS Windows and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries IRX 4590_BGN The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc ...

Страница 194: ...e trademarks of their respective owners In the manual the or marks are not specified Specifications are subject to change without notice All other trademarks are trademarks of their respective owners GVD model_BGN See the printed specifications sheet to find out what software is available for your model GVD model_END Except US model_END ...

Страница 195: ... 2009 Sony Corporation n ...

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