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VAIO Support Agent

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VAIO Support Agent

VAIO Support Agent helps you repair your own software problems without the
assistance of a support analyst. VAIO Support Agent's advanced diagnostic
technology identifies and tracks characteristics of your software applications and
basic network settings. These diagnostics protect and store information in a
retrievable format that enables you to restore your software to a previous working
state. Sony has identified the software items that are protected by the VAIO
Support Agent utility.

VAIO Support Agent has three features to help you fix your software problems:
Quick Fix Wizard, Common Solutions, and Support Central. This section briefly
describes these three features.

VAIO Support Agent main window

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Содержание VAIO PCV-RX470DS

Страница 1: ...VAIO Digital Studio Computer User Guide PCV RX470DS PCV RX480DS ...

Страница 2: ......

Страница 3: ... is subject to the terms and conditions of license agreements enclosed with this product Some of the software may not be transported or used outside the United States Software specifications are subject to change without notice and may not necessarily be identical to current retail versions Updates and additions to software may require an additional charge Subscriptions to online service providers...

Страница 4: ...e easily accessible Pour prévenir tout risque d incendie ou d électrocution garder cet appareil à l abri de la pluie et de l humidité Pour prévenir tout risque d électrocution ne pas ouvrir le châssis de cet appareil et ne confier son entretien qu à une personne qualifiée Ne jamais effectuer l installation de fil modem ou téléphone durant un orage électrique Laser Output 0 4mW DVD 0 14mW CD Wave L...

Страница 5: ...earest you call 1 888 476 6972 in the United States or 1 800 961 7669 in Canada Sony Customer Support can be reached at http www sony com pcsupport Pour changer la pile de rechange veuillez contacter votre centre de service Sony le plus près Avertissement L utilisation d instruments optiques avec ce produit augmente les risques pour les yeux Puisque le faisceau laser utilisé dans ce produit est do...

Страница 6: ...utput devices terminals printers etc that comply with FCC Class B limits may be attached to this computer product Operation with noncompliant peripherals is likely to result in interference to radio and television reception All cables used to connect peripherals must be shielded and grounded Operation with cables connected to peripherals that are not shielded and grounded may result in interferenc...

Страница 7: ...r or Sony authorized agent For the Sony Service Center nearest you call 1 888 4SONYPC 1 888 476 6972 This equipment cannot be used on public coin service provided by the telephone company Connection to Party Line Service is subject to state and possible provincial tariffs Contact the state or provincial utility service commission public service commission or corporation commission for information ...

Страница 8: ... to the manufacturer s instructions The battery pack used in this device may present a fire or chemical burn hazard if mistreated Do not disassemble heat above 212 F 100 C or incinerate Dispose of used battery promptly Keep away from children Ne pas manipuler les batteries au lithium qui fuient ou sont endommagées Une batterie non conforme présente un danger d explosion La remplacer seulement par ...

Страница 9: ...er of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 The Ringer Equivalence Number for this equipment is 0 79B AVIS DE L INDUSTRIE CANADA AVIS L étiquette d Industrie Canada identifie le matériel ho...

Страница 10: ...indice d équivalence de la sonnerie IES assigné à chaque dispositif terminal indique le nombre maximal de terminaux qui peuvent être raccordés à une interface La terminaison d une interface téléphonique peut consister en une combination de quelques dispositifs à la seule condition que la somme d indices d équivalence de la sonnerie de tous les dispositifs n excède pas 5 L indice d équivalence de l...

Страница 11: ...and other input devices so that your arms and hands are in a relaxed comfortable position The keyboard should be directly in front of you Adjust the level of the keyboard so that your lower arms are parallel to the floor Keep your wrists in a relaxed position when you are using the keyboard not angled up or down Use the palmrest only briefly for resting While typing never use the palmrest or rest ...

Страница 12: ...fatigue by placing the display in the proper position Lighting Choose a location where windows and lights do not create glare and reflection on the display Use indirect lighting to avoid bright spots on the display You can also purchase accessories for your display that help reduce glare Proper lighting adds to your comfort and work effectiveness ...

Страница 13: ...product contains an IEEE1394 connection The i LINK connection may vary depending on the software applications operating system and compatible i LINK devices All products with an i LINK connection may not communicate with each other Please refer to the documentation that came with your compatible i LINK device for information on operating conditions and proper connection Before connecting compatibl...

Страница 14: ...ads data from a DVD or CD 2 CD RW drive Reads data from a CD and writes data to a CD R or CD RW disc 3 Floppy disk drive Reads and writes data from and to a 3 5 inch floppy disk 4 Floppy disk drive access indicator light Lights in green while reading and writing data from and to a floppy disk DRIVE ...

Страница 15: ...ower is on and red when the computer is in standby mode 8 DVD ROM eject button Ejects a disc from the DVD drive 9 CD RW eject button Ejects a disc from the CD RW drive 10 Floppy disk eject button Ejects a floppy disk 11 Universal Serial Bus USB port 2 Connection for a compatible USB device 12 i LINK 4 pin port IEEE1394 Connection for a compatible digital device For your convenience your computer i...

Страница 16: ... ports on your computer Back panel PCV RX470DS PCV RX480DS 1 PS 2 Mouse port Connection for a PS 2 mouse 2 PS 2 Keyboard port Connection for a VAIO Smart Keyboard 3 Ethernet port 10Base T 100Base TX Fast Ethernet interface The port marked with Network is for LAN connections only KEYBOARD MOUSE PRINTER GAME HEADPHONES MIC LINE IN USB NETWORK ACT LINK SERIAL i LINK S400 4 3 2 1 LINE TELEPHONE MONITO...

Страница 17: ... Line In jack Connection for the supplied modem cable to the wall jack 14 AC Input port Connection for the supplied power cord 15 DVI LCD Monitor port Connection for an LCD monitor 16 Telephone cable jack Connection for a phone cable to the computer i LINK is a trademark of Sony used only to designate that a product contains an IEEE1394 connection The i LINK connection may vary depending on the so...

Страница 18: ...VAIO Digital Studio Computer User Guide 18 ...

Страница 19: ...rresponding applications appear in the list box on the right i LINK is a trademark of Sony used only to designate that a product contains an IEEE1394 connection The i LINK connection may vary depending on the software applications operating system and compatible i LINK devices All products with an i LINK connection may not communicate with each other Please refer to the documentation that came wit...

Страница 20: ...5 Connect the device to your computer with your i LINK cable 6 Turn on the device The VAIO Action Setup dialog box appears 7 Click OK 8 To modify the device name click the current device name in the list box and click Modify device name 9 Type the desired name and click Apply i LINK is a trademark of Sony used only to designate that a product contains an IEEE1394 connection The i LINK connection m...

Страница 21: ... Design of Sony Software To change the window design 1 From the Start menu point to Settings and then click on Control Panel 2 Click UI Design Selector 3 Click or and select the desired design 4 Click Apply 5 The UI Design Selector window design changes The window design for your Sony software will match the UI Design Selector window 6 To try another selection click or and then click OK 7 The UI D...

Страница 22: ...sts of three different wallpaper images The image changes three times daily based on your local computer time A new background design appears at 0300 1100 1900 The VAIO wallpaper design sets also change at seasonal intervals March 1st Spring June 1st Summer September 1st Fall December 1st Winter ...

Страница 23: ...ck of your favorite DVDs MovieShaker Sony Electronics Inc Sony s original MovieShaker software creates personal movies that have transitions background music and text Just import your video clips and shake with a click of the mouse Your personal movies are easy to create and fun to share with family and friends OpenMG Jukebox Sony Electronics Inc OpenMG Jukebox software enables you to import digit...

Страница 24: ...movie or sound files stored in a Memory Stick media in a visually pleasing artistic manner VisualFlow software not only plays a selected movie or sound file but also enables playback of files by other applications like PictureGear Memory Stick Slideshow and Windows Explorer i LINK is a trademark of Sony used only to designate that a product contains an IEEE1394 connection The i LINK connection may...

Страница 25: ... images and music files and then saved in a format compatible with most computers Importing Images and Sound Clips 1 Click File Import or DV Import 2 Find the file you want to add 3 Select the file 4 Click Open The file is added to the Clip tray Main Window Importing lengthy image or sound files may cause the MovieShaker software to stop responding Clip tray Working Panel Product tray Editing tray...

Страница 26: ...king a face in the Shaker tray 3 Click A 30 second scene is automatically generated and saved to the Product tray 4 To preview switch the Work Panel to Product tray mode and press play Shaker tray Scenes created with Shaker begin with a black frame and after processing are placed in the first available slot on the Product tray Limit the number of scenes placed on the Product tray to 5 or less Movi...

Страница 27: ...Panel 2 Select the Effects tab from the Editing tray 3 Drag the Effect you want to add from the Effects tray to the Effects palette on the Working Panel 4 See Help for instructions on adjusting effect duration and replaying clips and scenes Working Panel To preview an Effect click the Play button on the Working panel window Your clip plays the new effect on the Effect tray monitor Sound Color Spee...

Страница 28: ...s 2 Click Export 3 Select the format in which you want the document to be saved 4 Click Next 5 Locate the folder to which you want the file saved 6 Name the file 7 Click Save Exporting movies may take a long time to complete Save movie as DV Digital Video takes the longest and Quick Save is the fastest MovieShaker software can play AVI files up to 65 MB in length ...

Страница 29: ...b and browse to locate your pictures 2 Select the pictures you want to have in a collection 3 From Collection menu select Create New Collection 4 Enter a name for the collection and then click OK Creating a Photo Album 1 Select the pictures you want to use to make an album 2 From the Utilities menu select Album Maker 3 Choose the type of Album you want and click OK 4 Now add more pictures frames t...

Страница 30: ...ant to use 3 From the Utilities menu select Panorama Maker 4 Select the correct lens and click OK If 35mm lens is selected the prompt does not appear To select a different lens click on the lens icon 5 Click the panoramic icon near the bottom of the window 6 Click Full Stitch Making Still and Panoramic Images from MPEG 1 Select the MPEG file 2 From the Movie Sound menu select Scene Break Down 3 Th...

Страница 31: ...o use Internet services that are compatible with OpenMG Jukebox you need Access to the Internet from your computer Sign up with an Internet Service Provider ISP and configure your computer for Internet access before using EMD services An EMD service provider Consult the provider for information about service Your VAIO computer ships with OpenMG Jukebox 2 0 installed Portable players that are compa...

Страница 32: ...e onscreen instructions to complete registration 2 When you have registered with CDDB the Set OpenMG Jukebox as the Application for playing Audio CD dialog box appears You can set OpenMG Jukebox as the default application for playing audio CDs by selecting the appropriate checkbox 3 Click OK The OpenMG Jukebox window appears To register with CDDB you need Internet access from your computer For mor...

Страница 33: ... connect to Web sites 2 Player control buttons Controls playback functions such as play pause stop fast forward and reverse 6 File list view Displays the contents of the folder selected in the file tree view 3 Playlist drop down list Displays available playlists and audio files of the current feature tab 7 Tutorial tab Opens and closes the Tutorial feature 4 File tree view Displays the folders ava...

Страница 34: ...t want to record You can clear all selected tracks by clicking in the empty checkbox next to Select All and then select the tracks you want to record 5 Click Rec to Jukebox to begin recording When the recording is finished the new playlist appears in the File tree view of the Playlist window You can change to this feature view by clicking on the Playlist tab When you record from an audio CD on you...

Страница 35: ...information on using 2 step mode see Changing the check in check out settings in the OpenMG Jukebox Help menu Check out 1 Connect the external device or insert the media into your computer 2 Click on the Check in Out tab to display the Check in Out tab window Your computer automatically recognizes the connected external device or media and lists the content information in a new panel on the right ...

Страница 36: ...w panel on the right side of the Check in Out tab window 3 Select the song to be checked in from the song list of the external device or media To check in more than one song at a time hold down the Ctrl key and click on the additional songs 4 Click In or drag the song s to the Playlist view panel If you want to check in all of the songs in the external device or media click In All Check in begins ...

Страница 37: ...nsions Manage your audio files through the Playlist feature of OpenMG Jukebox 2 0 Manage imported songs on the Playlist Additional features are available when you register your imported songs through the Playlist feature of OpenMG Jukebox You can manage your music by creating your own list of songs categorized by genre or artist displaying your song list in the Playlist feature and arranging your ...

Страница 38: ...y vary depending on the software applications operating system and compatible i LINK devices All products with an i LINK connection may not communicate with each other Please refer to the documentation that came with your compatible i LINK device for information on operating conditions and proper connection Before connecting compatible i LINK PC peripherals to your system such as a CD RW or Hard D...

Страница 39: ...ing a Net Movie 3 Options button Displays the configuration options available for either Still or Net Movie mode 7 Application Switch drop down list Switches between the Still image and Net movie modes using a drop down list 4 Effects button Displays the special effects that you can apply to your pictures or video clips 8 Image window Displays the still or video image from your digital camera or c...

Страница 40: ...timer or Panorama Capture modes Image Size Select the image size horizontal by vertical in pixels Image Quality Set the quality of your pictures as they are being saved by selecting Fine Standard or Economy image quality Destination Select a file destination for your pictures 5 Click on the Effects button to select a special image effect The Effect Setting window appears Use the drop down list to ...

Страница 41: ...Smart Capture 41 Effect Setting window You can use a different special effect for each picture or you can remove all special effects by clicking on the No Effects button ...

Страница 42: ...ays in the Still Viewer window with a balloon for your comments and an identifying number in the viewer s queue Managing pictures in Still mode From the Still Viewer window you can perform various functions using the task buttons Delete Discard any or all of your still images by clicking on the Delete button Select a single image or all and the image s is torn and removed from the Still Viewer win...

Страница 43: ...1 From the Start button on the Windows taskbar point to Programs point to Smart Capture and then click on Smart Capture The Smart Capture main window appears 2 Connect your compatible i LINK digital camcorder to your computer with an i LINK cable An image appears in the Smart Capture main window 3 Verify that the Mode dial is set to Net Movie Click on the Mode dial to switch between Still mode and...

Страница 44: ...ation for your movies when recording video clips Capture Button Set the characteristics of the Capture button You can start and stop recording by pressing the Capture button this is the default characteristic You can select Anti Ground Shooting which allows recording to occur only while the Capture button is pressed Recording will stop when you release the button 5 Click on the Effects button to s...

Страница 45: ...d the first frame of your movie appears in the Movie Player window You can record a movie for approximately 30 seconds The Movie Player feature will automatically stop recording when this time limit is reached 3 You can review your movie from the Movie Player window by using the play pause and stop buttons Click on the arrows or drag the scroll bar to view your movie Each frame is displayed with a...

Страница 46: ...ches with a new message window containing the movie Save Click on the Save button to compress and save your movie in a variety of formats to a location of your choice Using ImageStation ImageStation is a free online service that allows you to store your pictures and movies on the Internet to share with family and friends ImageStation requires an Internet connection and registration for the Web bas...

Страница 47: ...ion Login window appears See steps 2 4 in the next section Uploading with Still Viewer for further uploading information Uploading with Still Viewer 1 Click on the Upload button in Still Viewer The ImageStation Login window appears Compression Settings when Uploading window ImageStation Login window ...

Страница 48: ... movies to the ImageStation Web site The Image Uploader windows displays your Internet connection and upload status Click on to see thumbnail previews of your pictures or movies 4 Go to http www imagestation com to view your uploaded pictures or movies Follow the onscreen instructions to access your ImageStation account The ImageStation Web site may ask you to complete a full login again if your c...

Страница 49: ...on the main toolbar to select a sorting method 4 Placing your cursor on the left end of the main toolbar activates the current Memory Stick properties 5 Placing your cursor on the right end of the main toolbar activates a secondary toolbar with more functions 6 Click on an image to show a normal view centered on the screen Double clicking an image shows an enlarged view 7 The movie file starts pla...

Страница 50: ... the same tape You should perform a separate capture for each audio mode you wish to use DVgate software does not support hard disk compression You should not use disk compression if you are planning to work with DVgate Title data is saved in the flash memory of a digital video camera and is not transferred to tape by DVgate software To avoid interruption of capture sessions you should disable the...

Страница 51: ...bilities video and audio data are not available while you are recording If DVgate software indicates that frames have been dropped close all open applications or defragment your hard drive DVgate plug in for Adobe Premiere software Your VAIO Computer may not have Adobe Premiere software preinstalled If you subsequently purchase and install this software on your computer you must install a plug in ...

Страница 52: ...ck Start in the Windows taskbar and select Run 2 Click Browse to navigate to your C drive 3 Select Program Files select Sony select Dvgate select Premiere Plug in and then select 6 0 4 Select Setup exe and click OK The installation wizard dialog box appears Follow the on screen instructions to install the plug in ...

Страница 53: ...ntain optimum DVgate performance you should defragment your D partition regularly Defragmenting your Hard Disk Drive If you encounter frame dropping while recording digital video onto your hard disk drive defragmentation may be necessary To defragment your hard disk drive 1 Deactivate your screen saver if applicable 2 From the Start menu point to Programs point to Accessories point to System Tools...

Страница 54: ...n be purchased from your local retailer or by accessing the Sony VAIO Direct Web site http vaio sonystyle com or by calling 1 888 315 7669 toll free i LINK is a trademark of Sony used only to designate that a product contains an IEEE1394 connection The i LINK connection may vary depending on the software applications operating system and compatible i LINK devices All products with an i LINK connec...

Страница 55: ...NK port Plug the i LINK cable connector into this port Connecting an i LINK device Microsoft Windows Millennium Edition uses an i LINK communication standard that is not compatible with the Sony VX1000 camcorder See the manual that came with your i LINK device for more information on installation and use ...

Страница 56: ... 4 Click on the Network Adapters category and then select Realtek RTL8139 Family PCI Fast Ethernet NIC 5 Click the Properties button 6 Remove the check mark from the option Disable in this hardware profile 7 Click OK 8 Close the Control Panel window Warning Your computer has a protective sticker covering the Ethernet port located on the rear panel Connect only 10Base T and 100Base TX cables to the...

Страница 57: ...you to reinstall individual device drivers Use it to restore corrupted or erased files Using the System Recovery CD s You can reinstall software titles that shipped with your computer if they become corrupted or are erased You may not need to recover the entire contents of your hard drive If you experience a problem with your computer reinstalling a software title may correct the problem Full Rest...

Страница 58: ...se the System Recovery CD s The System Recovery utility boots from the DVD ROM drive It must be in the drive when you turn on the computer Your system may include one or more System Recovery CDs If you have more than one System Recovery CD insert the first CD to run the System Recovery program You are prompted to insert the next CD s once the information from the first CD has been installed The re...

Страница 59: ...r Support To use the Application Recovery CD s 1 Turn on your computer If your computer is already on close all applications 2 When the Windows desktop appears insert the Application Recovery CD in the DVD ROM drive The Application Recovery utility loads automatically 3 When the Application Recovery menu appears follow the on screen instructions to complete the recovery process If you need to rein...

Страница 60: ...mputer If your computer is already on close all applications 2 When the Windows desktop appears insert the Driver Recovery CD in the DVD ROM drive Go to My Computer or Windows Explorer to view the contents of the Driver Recovery CD Select the appropriate driver To repair software applications using VAIO Support Agent The Driver Recovery CD utility has an information vault that contains the origina...

Страница 61: ...d basic network settings These diagnostics protect and store information in a retrievable format that enables you to restore your software to a previous working state Sony has identified the software items that are protected by the VAIO Support Agent utility VAIO Support Agent has three features to help you fix your software problems Quick Fix Wizard Common Solutions and Support Central This secti...

Страница 62: ...ted application files without altering the data files you have created using the application To use the Quick Fix Wizard follow these steps 1 From the VAIO Support Agent main window click the Quick Fix Wizard button 2 The Welcome window appears Click Next The Quick Fix Wizard Begin VAIO Support Agent Diagnostics dialog box appears 3 Select the Diagnose and fix my software option and select the ite...

Страница 63: ...Using the Quick Fix Wizard 63 5 Click Next to continue Follow the instructions on the screen Quick Fix Wizard Begin VAIO Support Agent Diagnostics dialog box ...

Страница 64: ... Common Solutions dialog box appears 2 Double click on the desired category to expand and view available SupportActions VAIO Support Local Server c program files support com provides a list of SupportActions available on your computer s hard disk drive VAIO Support Local Server http sdcglobal4 sel sony com provides a list of SupportActions available from the Internet Common Solutions dialog box 1s...

Страница 65: ...n categories to expand or collapse the categories 4 Select the appropriate SupportAction from the list 5 Click Run or double click the desired SupportAction The available SupportActions are shown in bold type Common Solutions dialog box 2nd level You cannot undo One Click Fixes ...

Страница 66: ...asks you to respond You can choose from four response options Give the Agent your permission to contact the Sony Support Server for any updates or fixes that are available specifically for your computer The Agent continues to prompt you for your permission to retrieve updates Give the Agent your permission to contact the Sony Support Server for any updates or fixes that are available specifically ...

Страница 67: ...s the Sony Support Server The ambulance icon on your task tray blinks when the Agent finds an update or fix for your computer model Double click the ambulance icon to view the update You can control the VAIO Support Agent automatic update feature 1 From the VAIO Support Agent main screen select Tools and then select Properties The VAIO Support Agent Properties dialog box appears 2 Select one of th...

Страница 68: ...on for your specific computer model directly to you over the Internet If you are connected to the Internet when these events occur the ambulance icon on your task tray blinks Double click the ambulance icon to view the event VAIO Support Agent Properties You must be connected to the Internet to receive an event notification ...

Страница 69: ...latest software updates for your protected software Support Central also lets you contact live support agents for additional help 1 Connect to the Internet 2 From the VAIO Support Agent main window click Support Central The Support Central Welcome page appears 3 Click Enter Portal to begin using Support Central First time users will be asked to register with Support Central You must have Internet ...

Страница 70: ...ur registration information so you are only required to register once If you log on to your computer with a different user name or have recovered your system using the System Recovery CDs Support Central may require you to register again Support Central Registration page ...

Страница 71: ...rent Issues page displays enabling you to continue working on your open issues or to close them if you are finished Support Central has a tracking feature that stores your current issues enabling you to return and work on them later Support Central Current Issues page ...

Страница 72: ...If you log on to Support Central with a new issue or if you do not have any open issues the Support Wizard appears You can begin searching on the new issues Support Central Support Wizard page You must have Internet access to use Support Central ...

Страница 73: ...em settings are protected by the VAIO Support Agent utility Utilities VAIO Action Setup Applications Adobe Photoshop Elements Adobe Premiere LE DVgate PictureGear MovieShaker DVD Express Media Bar DVD Player OpenMG Jukebox SoundForge XP Direct CD Easy CD Creator The VAIO Support Agent utility may ask you to use the Driver Recovery CD during the healing process ...

Страница 74: ...VAIO Digital Studio Computer User Guide 74 ...

Страница 75: ... power cord and all cables are connected firmly If you plugged the computer into a power strip or Uninterruptible Power Supply UPS make sure the power strip or UPS is turned on and working Check that the display is plugged into a power source and turned on Check that the brightness and contrast controls are adjusted correctly See the manual that came with your display for details Check that the co...

Страница 76: ...lick OK If you cannot restart as described in the preceding steps you can restart the computer by pressing Ctrl Alt Delete or by pressing the power switch for more than six seconds Contact the software publisher or designated provider for technical support See the contact information in this manual Topic Why does the Windows operating system stop responding during shutdown The Windows operating sy...

Страница 77: ...de and press Enter 6 Select the desired setting displays press Enter 7 Press F10 to Save and Exit Topic My DVD ROM or CD RW drive tray does not open Use the eject button 1 Make sure the computer is turned on 2 Press the Eject button on the drive Use the My Computer icon 1 Click the My Computer icon on the Windows desktop 2 Right click the DVD ROM or CD RW drive icon 3 Select the Eject option from ...

Страница 78: ...isc s packaging Region code indicators such as 1 or ALL are labeled on some DVDs to indicate what type of player can play the disc Unless a 1 or ALL appears on the DVD or on the packaging you cannot play the disc on this computer If you hear audio but cannot see video your computer s video resolution may be set too high For best results change the screen area to 800 x 600 using 16 bit color To cha...

Страница 79: ...iles that are located on the application s CD ROM Insert the disc and try starting the program again Check to make sure you inserted the CD ROM with the label side facing up Topic Why doesn t my CD RW drive record at the highest speed Sony recommends using 8x CD RW or 12x CD R to achieve optimum performance If you are using other non 12x media and have difficulty with formatting change the write s...

Страница 80: ...rted properly and that they are charged If the speakers use an external power source make sure that the power cord is plugged into a grounded wall outlet or power strip If the speakers have their own volume control check the volume level If the program you are using has its own volume control check that the volume is turned up Check the volume controls in the application in the audio mixer and in ...

Страница 81: ...t the ISP is not experiencing technical problems If you have a second phone line available try connecting the modem to this line Topic My modem does not work Your modem may stop working due to many possible factors including equipment or software conflicts If your modem is not functioning properly check the following Check that the phone line is plugged into the LINE jack Check that the phone line...

Страница 82: ...ect the Tone dial or Pulse dial option next to Dial using 5 Click OK Topic My microphone does not work Check that the microphone is plugged into the MIC jack Topic My microphone is too sensitive to background noise If you find there is too much background noise when you record sound you should adjust the microphone gain by following these steps 1 Right click the speaker icon Volume in the lower ri...

Страница 83: ...n the back of the mouse by turning clockwise the ring that covers the mouse ball 3 Turn the mouse upright and drop the mouse ball into your hand 4 Using a piece of tape remove any dust or dirt on the mouse ball and inside the mouse ball socket 5 Return the mouse ball to the socket and replace the mouse ball cover Secure the cover by turning the ring counter clockwise Close all applications and tur...

Страница 84: ...sor changes into a double arrow cursor Left click and drag away from the edge of the display screen The minimized taskbar resizes and becomes visible Topic Why is my system running slowly The system responsiveness varies with the number of applications that are open and running Close any applications that you are not currently using Increasing the system memory may also help The computer has four ...

Страница 85: ...3 Click Next 4 Select Local Printer and click Next 5 Select the appropriate manufacturer and model and click Next 6 Select LPT1 and click Next If the printer has a USB connection do not follow the steps below Contact the manufacturer of your printer for updates or other information that will resolve the problem If the printer is not included in the list and the printer manufacturer included a disk...

Страница 86: ...o and then click Finish To Reach Sony For further assistance call 1 888 4SONYPC 1 888 476 6972 If prompted for a path to the windows files use C Windows Options Cabs Check the printer manufacturer s Web site for the latest drivers for Windows Me before proceeding Some printers do not function properly without updated drivers for Windows Me ...

Страница 87: ...damage to your computer caused by power surges The battery backup safeguards your data during a brief period of power loss The power control button on the front panel does not turn off the system AC power To remove power from the system you must shut down the computer as described in the User Guide and then unplug the AC power cord from the wall outlet or power strip Do not place heavy objects on ...

Страница 88: ... or rain Do not place electronic equipment near your computer The computer s electromagnetic field may cause a malfunction Provide adequate air circulation to prevent internal heat build up Do not place your computer on loose surfaces such as rugs or blankets or near materials such as curtains or draperies that may block its ventilation slots Leave a space of at least 8 inches from the back panel ...

Страница 89: ... consist of high precision electronic parts Do not drop them or bump them against other objects Your Sony computer will not work with party lines cannot be connected to a coin operated telephone and may not work with multiple phone lines or a private branch exchange PBX If the telephone company makes a service call to your home or office and determines that your computer is responsible for the pro...

Страница 90: ...ation If such a station is not available do not work in a carpeted area and do not handle materials that produce or hold static electricity for example cellophane wrappers Ground yourself by maintaining continuous contact with an unpainted metal portion of the chassis while performing the procedure When removing a slot cover be careful not to damage components on the system board or add on cards Y...

Страница 91: ...isc Do not drop or bend the disc Do not use adhesive labels to identify the disc The label may come off while the disc is in use in the optical drive and damage the drive On Cleaning CD or DVD Media Fingerprints and dust on the surface of a disc may cause read errors Proper care of the disc is essential to maintain its reliability Do not use solvents such as benzine thinner commercially available ...

Страница 92: ...VAIO Digital Studio Computer User Guide 92 ...

Страница 93: ...eractive Services DirectCD Easy CD Creator Roxio Inc EarthLink Network TotalAccess EarthLink Network Inc Web site http www adobe com phone 206 675 6126 fee based support fax 206 628 5737 e mail techdocs adobe com hours M F 6 AM 5 PM PT Web site http www aol com phone 800 827 3338 hours 7 days a week 8 AM 2 AM ET Web site http www compuserve com phone 800 848 8990 hours M F 8 AM 1 AM Sat Sun 10 AM ...

Страница 94: ...00 646 0007 Support from 1 800 927 3991 is fee based per incident Support from 1 900 646 0007 is fee based per minute The on line support is free of charge hours M F 9 AM 5 PM CT Web site http www arcsoft com http www photoisland com phone 510 440 9901 e mail techsupport arcsoft com hours M F 8 30 AM 5 30 PM PT Web site http www intuit com support phone 900 555 4688 hours 7 days a week 24 hours a ...

Страница 95: ... site http www sonicfoundry com support phone 608 256 5555 fax 608 256 7300 e mail support sonicfoundry com hours M F 8 AM 7 PM CT Web site http www eidosinteractive com support phone 415 547 1244 hours M F 9 AM 5PM PST Web site http www sony com pcsupport phone 888 4SONYPC 888 476 6972 Support from 1 888 4SONYPC is free of charge for 90 days after the original date of purchase hours 7 days a week...

Страница 96: ... and then point to the desired document Manuals and online help files that may accompany your preinstalled software Most manuals for preinstalled software are located on your hard disk drive as online help files You can access online help files from the Help menu in a specific application A printed manual is available for some applications VAIO Support Agent VAIO Support Agent can be accessed from...

Страница 97: ... service call 1 888 4SONYPC 1 888 476 6972 Requires a fax machine or fax software Software Updates You can download the latest software updates and software patches for your Sony computer by selecting Software Updates on the Sony PC Support web page at http www sony com pcsupport VAIO System Reference Manual Provides detailed technical information about your computer s hardware This document is av...

Страница 98: ...VAIO Digital Studio Computer User Guide 98 ...

Страница 99: ... MPEG Digital Video supports full screen video playback Graphics NVIDIA GeForce2 MX AGP 4x Graphics Acceleration Sound Capabilities Analog Devices SoundMAX Integrated Digital Audio Floppy Disk Drive 3 5 1 44 MB FDD CD RW Drive 32X max CD ROM reading 12X max CD R writing 32X max CD R reading 8X max CD RW writing 20X max CD RW reading DVD ROM Drive 16X max DVD ROM 40X max CD ROM Modem Lucent 1648 te...

Страница 100: ...14 2 h x 14 6 d 203 mm x 360 mm x 371 mm Weight 28 7lbs 13kg Operating Temperature 50 ºF to 95 ºF 10 ºC to 35 ºC GHz denotes microprocessor internal clock speed other factors may affect application performance GB means one billion bytes when referring to hard drive capacity Accessible capacity may vary The CD RW CD R CD ROM data transfer standard 1X rate is 150 Kilobytes per second KBps Data on a ...

Страница 101: ...the innermost track to 32X at the outermost track The average data transfer rate is 22 5X 3375 KBps Data on a CD R CD ROM is read at a variable transfer rate ranging from 17 5X at the innermost track to 40X at the outermost track The average data transfer rate is 28 6X 4293 KBps Maximum speed for faxing is 14 4 Kilobits per second Kbps Your modem is capable of downloading at 56 Kbps using K56flex ...

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