Sony V
A
IO
Desktop User
Guide
Getting help
81
Windows
®
locks up during shutdown
There are many reasons why the Windows
®
operating system may not shut down properly, including
incompatible or conflicting drivers, damaged files, or non-responsive hardware.
To search Windows
®
Help for troubleshooting information, proceed as follows:
1
From the
Start
menu, select
Help and Support
.
2
Click
Fixing a problem
.
3
Use the browse and search functions to find a solution.
About Giga Pocket
The "Hardware Overlay Error" message appears
❑
If another application is using the hardware overlay, this means it is temporarily overriding your desktop
settings and preventing Giga Pocket from launching. Close the relevant application and relaunch Giga
Pocket.
❑
If you want to use Giga Pocket at the same time as another application, make sure you launch Giga
Pocket first, as it needs prioritised access to the hardware overlay.
❑
In Giga Pocket Explorer, before clicking
Make DVD
or
Send to
>
Click to DVD
, close the main Giga
Pocket window. You can then proceed as normal.