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Getting help
79
My computer does not shut down
It is recommended that you shut down your computer using the
Shut Down
command on the
Windows
®
Start
menu. Using other methods, including those listed here, may result in loss of unsaved data.
If the
Shut Down
command does not work properly, proceed as follows:
Restart the computer by pressing
<Ctrl>+<Alt>+<Delete>
to enter the
Windows Security
feature to
close any application that can not close normally, and restart your system.
If this does not work, press the power button and hold it for at least four seconds.
This turns off the power.
Unplug the computer from the AC adapter and remove the battery pack from your computer.
My computer locks up
If you suspect one application is locking your system, you can try to stop it. To do this, press
<Ctrl>+<Alt>+<Delete>
simultaneously and select the application or the process that is locking your
system, and then click
Shut Down
on the
Windows Security
screen.
If the above method does not work or you do not know which application is locking your system, restart
the computer. On the Windows
®
taskbar, click the
Start
button, click
Shut Down
, and then select
Shut
Down
in the drop-down list and click
OK
.
If the above method does not work, press the power button and hold it for at least four seconds. This
turns off the power.
If your computer locks up while playing a CD-ROM, stop the CD-ROM, and shutdown the computer by
pressing
<Ctrl>+<Alt>+<Delete>
simultaneously and clicking
Shut Down
on the
Windows Security
screen.
My software program locks up or crashes
Contact the software publisher or designated provider for technical support.