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’s

SDOC-00057-001 Rev. B

Viewer’s Guide

How to activate and use your TiVo

Service

TiVo is dedicated to providing you with quality support and customer service. If you have

questions or difficulties, we would like to hear from you.

Troubleshooting

Check the Troubleshooting chapter of this document and of the

Installation Guide

that came with your Digital

Video Recorder.

Online Customer Support

Check the TiVo website at

www.tivo.com/support

. It contains Online Customer Support on a number of

topics, including hookup and setup. You’ll also find the latest information about TiVo there, including Service

Updates, the TiVo Service Agreement, and the TiVo Privacy Policy.

Contact Customer Support

If you haven’t found an answer in the Troubleshooting chapter of this document or in the Online Customer

Support section of the TiVo website, you can find complete Customer Support contact information in the

Installation Guide

Содержание SVR-3000 - Digital Network Recorder

Страница 1: ...r Digital Video Recorder Online Customer Support Check the TiVo website at www tivo com support It contains Online Customer Support on a number of topics including hookup and setup You ll also find the latest information about TiVo there including Service Updates the TiVo Service Agreement and the TiVo Privacy Policy Contact Customer Support If you haven t found an answer in the Troubleshooting ch...

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Страница 3: ...ral and TiVolution are registered trademarks of TiVo Inc TiVo TV Your Way Ipreview WishList the Instant Replay logo the Jump logo Season Pass Overtime Scheduler the Thumbs Down logo and text the Thumbs Up logo and text are trademarks of TiVo Inc 2160 Gold Street P O Box 2160 Alviso CA 95002 2160 All other trademarks are the properties of their respective owners ...

Страница 4: ...ruptions Pause live TV for as long as 30 minutes any channel any time You can also rewind instant replay and slow motion live or recorded TV Wow No videotapes required Because it s all digital TiVo saves all your programs in one place so they re ready to watch anytime You can even start watching a show from the beginning while it s still recording Watch more of what you like less of what you don t...

Страница 5: ...e TiVo Live Guide 12 Tour Three Find and Record Your Favorite Programs 14 Tour Four Find New Programs 16 Tour Five Now Playing 18 Cool Things You Can Do 20 Chapter 3 Live TV 21 Watching Live TV 22 Status Bar 23 Controlling Live TV 24 Recording a Live Program 25 The TiVo Live Guide 26 Channel Banner 28 Chapter 4 Playing and Recording Programs 29 TiVo Central 30 Now Playing 31 Season Pass 34 ...

Страница 6: ...etup 51 TiVo Messages 52 My Preferences 53 Recorder Phone Setup 62 System Information 66 Troubleshooting 67 Restart or Reset System 68 Standby 69 Chapter 6 Troubleshooting 71 Customer Support 72 Troubleshooting 73 Chapter 7 Privacy and Service 95 TiVo Privacy Policy 97 Digital Video Recorder TiVo Service Agreement 103 Appendix A Linux Information 109 Index 117 ...

Страница 7: ...ice to provide information and options you can select You ll find a glossary of icons on the inside back cover Program Information screen When you select a program either a future showing or a recording in Now Playing from a list you will see this type of screen With it you can select actions and view a description of the program Service Updates A few features described in this manual such as Skip...

Страница 8: ...1 CHAPTER Activating the TiVo Service 2 Basic Steps 3 ...

Страница 9: ...ches and Search by Title as well as TiVolution Magazine Showcases and Service Updates If you do not activate within about a week of completing Guided Setup your recorder will have limited functionality The recorder was designed to be used exclusively with the TiVo service The TiVo service is required for proper operation of the recorder No functionality is represented warranted or should be expect...

Страница 10: ...source antenna cable or satellite and equipment setup Then you will only have to complete the steps that apply to your particular setup Guided Setup requires two phone calls Try to complete Guided Setup when you don t need the phone for an hour or so After completing Guided Setup you can watch live TV and use TiVo service features to control live TV You will have to wait a few hours while the reco...

Страница 11: ...on about each option Setup Call This toll free call takes a few minutes to retrieve the dial in numbers for your area code and the list of cable or satellite providers for your zip code After hanging up the recorder will take 5 to 15 minutes to organize the information If the call doesn t succeed see pages 73 to 74 for troubleshooting steps Dial In Number The recorder will use the dial in number y...

Страница 12: ...If you aren t sure make your best guess Later in Guided Setup you can check your guess on the Channels You Receive screen see page 6 If you still don t see your provider go back and verify that you entered the correct zip code Cable Lineups A lineup is the type of subscription you purchased from your cable company Lineups usually have names like Basic or Extended Basic Your cable bill may have thi...

Страница 13: ...ll search for programs on the check marked channels only Also the CHAN UP DOWN button skips channels that don t have a check mark in this list Finally highlight Done Selecting Channels and press SELECT to continue If you change your mind you can easily make changes after you finish Guided Setup See page 59 Connection to Recorder Screens These screens ask what type of video cable you used to connec...

Страница 14: ... cable Satellite only or cable with a box only Satellite antenna or satellite cable with out a box 2 Follow the directions at the top of this page marked with 3 Highlight Cable Box and press SELECT 4 Follow the directions at the top of this page marked with 5 Highlight Accept these input settings and press SELECT Satellite cable with a box 1 Use the UP DOWN arrows to highlight Satellite Box and pr...

Страница 15: ...ll doesn t succeed see pages 73 to 74 for troubleshooting steps If you need to use the phone pick up your telephone then hang it up and wait a few seconds The recorder will hang up You will need to re initiate the program call later Congratulations Once you have activated your TiVo service and completed Guided Setup you ll see the Congratulations screen If you have not yet activated your TiVo serv...

Страница 16: ...CHAPTER Tour One Play with Live TV 10 Tour Two The TiVo Live Guide 12 Tour Three Find and Record Your Favorite Programs 14 Tour Four Find New Programs 16 Tour Five Now Playing 18 Cool Things You Can Do 20 ...

Страница 17: ...ster A third time faster still Both the FWD and BACK buttons have three speeds Press BACK a fourth time or press PLAY at any time to return to normal speed Press PAUSE once more then immediately press FWD frame by frame forward Press BACK frame by frame back When your show is paused FWD and BACK let you go frame by frame Press PLAY to resume watching at normal speed Try out the INSTANT REPLAY butt...

Страница 18: ...IGHT arrow It s only there for a few seconds but you can bring it back by pressing INFO or DISPLAY again While the banner is visible press RIGHT arrow to switch from a small to medium to large banner Note that each version has a different amount of information Keep pressing RIGHT arrow until you see the largest version of the channel banner Notice the small icons on the right side Each symbol repr...

Страница 19: ...on at the top and list of upcoming programs on the right side change Then press SELECT on the highlighted channel the channel changes and the program guide disappears Press the GUIDE button again to bring the guide back Remember whenever you change channels programming saved from the old channel is cleared and the recorder starts to save what is showing on the new channel Record a Program You can ...

Страница 20: ...ing the VCR Filter the TiVo Live Guide The TiVo Live Guide can also find specific kinds of shows for you Display Guide Options by bringing up the guide and pressing DISPLAY If your remote doesn t have a DISPLAY button press ENTER Then highlight Choose Filter Press SELECT and a list of categories appears Select Arts and Living and then select the subcategory Cooking The Guide Options screen appears...

Страница 21: ...ou can see TiVo gives you many ways to find programs Since you know the program s title highlight Search by Title and press SELECT The next screen is a categories screen It lets you limit your search to any of several categories but for now choose All Programs then press SELECT The next screen has a grid of letters Notice the white box around the letter A Use the RIGHT LEFT UP and DOWN arrows to m...

Страница 22: ...ogram Information screen for The Simpsons highlight Get a Season Pass and press SELECT A confirmation screen appears to make sure the recorder is doing what you want Press SELECT again and after a short pause you have a Season Pass to The Simpsons You should now be on the Search by Title screen again Press LEFT arrow to return to Pick Programs to Record then select the To Do List You can see all y...

Страница 23: ...he DOWN arrow to highlight TiVolution Magazine then press SELECT Once you re inside use the arrow buttons and SELECT to explore the selections Once you get to a list of programs select a title to see the Program Information screen If you get the channel the program airs on you can set up a recording here it s that easy Showcases Showcases lists the best programs offered by television s biggest net...

Страница 24: ...BS DOWN buttons Then go to TiVo Central then Pick Programs to Record then TiVo Suggestions Suggested programs based on your ratings appear in TiVo Suggestions If you don t see programs yet come back later it may take a few hours the first time You can press SELECT on a suggestion then set up a recording As an added bonus when the recorder has empty space it may automatically record some of TiVo Su...

Страница 25: ...work brings you the program An icon like this one to the left of the program s title tells you the recording s current status see the inside back cover for a glossary of these icons Programs you request will appear in Now Playing the moment recording begins The most recently recorded shows appear at the top of the list You can watch any title in Now Playing even one that is still being recorded by...

Страница 26: ... saved highlight it and press SELECT or RIGHT arrow The Program Information screen appears Select Save Until On the next screen you can choose Until I delete or use the arrow buttons to highlight and change the date displayed When you are done press SELECT Feel free to watch some programs from Now Playing but come back for the end of this chapter There are still more cool things you may want to le...

Страница 27: ...ee page 37 See a good preview record the show If you re watching live TV and a promotion comes on for an upcoming program you may see an IPreview icon like this one Pressing THUMBS UP while the icon is visible automatically sets up a recording for the upcoming program You don t have to remember when it s on it will be recorded If you did not schedule a recording when you saw the icon rewind until ...

Страница 28: ...3 CHAPTER Watching Live TV 22 Status Bar 23 Controlling Live TV 24 Recording a Live Program 25 The TiVo Live Guide 26 Channel Banner 28 ...

Страница 29: ...e channel press SELECT See page 26 for more on the TiVo Live Guide Number pad To go to a specific channel use the numbers on your remote control then press ENTER LAST If you don t press ENTER LAST the channel changes automatically after a few seconds To clear the number before the channel changes press CLEAR ENTER LAST To jump back to the previous channel press ENTER LAST CHAN UP DOWN Of course yo...

Страница 30: ...te line is anywhere back in the green segment you are behind live TV If you are behind live TV you can press the ADVANCE button to catch up The CLEAR button hides the status bar the TiVo Live Guide the channel banner and anything else that is not part of the program You can only rewind live TV 30 minutes or to the point where you last changed the channel whichever is less When you change the chann...

Страница 31: ...FWD Fast forwards a program Press FWD once twice or three times to go forward fast faster or fastest Press it a fourth time to return to normal speed Frame Forward or Back Press PAUSE then press the FWD or BACK button The image moves forward or backward one frame at a time INSTANT REPLAY Instantly shows the last eight seconds of the program again ADVANCE a In live TV catches up to the live broadca...

Страница 32: ... the current channel is always being saved even when you are not recording a program When you change channels the recorder clears what it has saved and starts saving programming again on the new channel So if the saved portion is important to you record it or don t change channels To record the saved portion in addition to the rest of the program you must choose Record this showing Best Quality If...

Страница 33: ...he channel Right side The right side has a list of what s coming up on the highlighted channel Moving Around the Guide Press the UP and DOWN arrows to highlight channels or programs Press CHAN UP DOWN to quickly move up or down one page at a time Use LEFT and RIGHT arrow to move between the left and right sides Recording a Program To record a program highlight it then press RECORD On the transpare...

Страница 34: ... time when browsing the TiVo Live Guide All This list displays all of your cable or satellite provider s channels even channels you don t subscribe to Day and Time Sets the guide to show what s on at a particular day and time Filtering Turns filtering on or off Choosing a filter is explained below When you want to see all channels and programs in the guide turn filtering off Choose filter Press SE...

Страница 35: ... and large adds a program description and icons Press RIGHT arrow to switch among them Channel banner icons The large channel banner has three selectable icons Each icon controls a different feature To use an icon use the UP DOWN arrows to highlight it then press SELECT Select to record a program or stop a current recording If a recording is in progress the icon appears bright Select to go to Pare...

Страница 36: ...4 CHAPTER TiVo Central 30 Now Playing 31 Season Pass 34 Recording Options 35 Search by Title 37 WishList 38 TiVo Suggestions 45 Record by Time or Channel 46 Season Pass Manager 49 To Do List 50 ...

Страница 37: ...r remote control Occasionally you will notice special icons beside some of the options in TiVo Central These icons will let you know that you have received something new from the TiVo service When you see this icon you know you have TiVo Messages to read This icon appears next to selections that contains special video content Chose the selection next to this icon to watch a special preview or visi...

Страница 38: ...ighlight a title then press SELECT or RIGHT arrow A Program Information screen appears and lets you select from the actions below Play or Resume playing Save until To change the date when the program may be deleted highlight the date then press RIGHT or LEFT arrow until the date you want appears Press SELECT to return to the Program Information screen Stop recording Delete now Save to VCR If you h...

Страница 39: ...IDE the TiVo button or PAUSE a videotape icon appears as a warning Preparing to Save to VCR 1 Set up your VCR Be sure you have connected your TiVo recorder s video and audio to your VCR s video and audio See your Start Here booklet and Installation Guide for details on how to connect your TiVo recorder to a VCR 2 Be sure your VCR is set to record input from your TiVo recorder not some other video ...

Страница 40: ... VCR The videotape icon appears 2 While the icon is visible press the same button again 3 A confirmation screen appears On the confirmation screen choose either Stop saving for now Resume later or Cancel saving to VCR 4 Press stop on your VCR as well To resume saving the program unless you chose to cancel 1 Go to Now Playing select the program and choose Save to VCR on the Program Information scre...

Страница 41: ... shows you probably don t want If you want to record duplicates go to Recording Options Show Type and select All with duplicates You can also schedule a single duplicate recording for a particular program Parental Controls If Parental Controls are on when you schedule a repeating recording the recorder checks its current program information to see if any upcoming program violates a Parental Contro...

Страница 42: ... highlighted Options appears to its right To see the current Recording Options use the arrow buttons to highlight Options then press SELECT To set your Recording Options 1 On the Recording Options screen use the UP DOWN arrows to highlight an option 2 Use RIGHT and LEFT arrow to change the setting 3 When you are done press SELECT or highlight Record with these options 4 Press SELECT again to sched...

Страница 43: ...an set the minimum amount of time the recorder keeps a recording The default setting is Until Space Needed The Overtime Scheduler consists of these two options Start Recording You can choose to start recording up to ten minutes before a program begins The default setting is On time This option is not available once recording starts Stop Recording You can set a recording to continue for a few minut...

Страница 44: ...HT arrow until the highlight is in the list To move the highlight within the list press the UP and DOWN arrows You can also press CHAN UP DOWN to move quickly up or down the list one screen at a time 4 Press SELECT when the title you want is highlighted The Program Information screen will appear Then you can view upcoming episodes set up a Season Pass or record an individual showing To browse a ca...

Страница 45: ...g Sean Connery With a Keyword WishList you can look for something very specific For example the Keyword WishList GIANTS with category Football would find Giants football but not baseball games for you Here s another example You could make a Keyword WishList to find the 1986 remake of the science fiction classic The Fly starring Geena Davis Not only does this WishList find a specific program it fin...

Страница 46: ...ng For example you could create a Category Only WishList for the category Documentary This WishList would find every upcoming documentary You could then occasionally browse the WishList and choose the upcoming documentaries you want to record The more specific a WishList is the better suited it is to auto recording For example an auto recording Keyword WishList with the keywords LAKERS and KINGS a...

Страница 47: ...s SELECT or RIGHT arrow A subcategories list appears Highlight a subcategory then press SELECT or RIGHT arrow To search all subcategories you can also select Don t specify a subcategory Actor or Director WishList Spell the person s last name first by using the arrow keys to move the selection box around the grid and pressing SELECT to enter a highlighted letter As you select letters a list of name...

Страница 48: ...ng in WishList Searches To search for similar words in a Keyword or Title WishList use the asterisk as a special symbol that replaces the endings of words For example the keyword AIRP would find shows containing airport airplane airplanes as well as the movie Airplane To enter an asterisk press the SLOW button as you are spelling out your keyword or title The asterisk can be helpful when you re lo...

Страница 49: ...t to include an exact phrase and additional keywords there should be a space between the final quotation mark and the beginning of the next word You can place a space character by selecting SP on the grid of letters Replace hyphens slashes and periods with spaces For example you would use the keyword phrase 20 20 to search for the title 20 20 For an Actor WishList for Catherine Zeta Jones use ZETA...

Страница 50: ...irst airing of an episode or program To see all the showings of upcoming episodes up to two weeks into the future select the title of the program in the Upcoming programs list generated by your WishList Then select View upcoming episodes on the Program Information screen that appears A comprehensive list appears including several episodes with showings on different channels and different time slot...

Страница 51: ...to recording WishList finds are recorded give the auto recording WishList a high priority in the Season Pass Manager See page 49 for details To edit a WishList Select the WishList then select Edit WishList You can change your WishList for example to correct a misspelling or to add a category if you did not add one when you created the WishList TiVo Central Pick Programs to Record Search Using Wish...

Страница 52: ...ist of programs is ranked so shows you are more likely to enjoy are near the top If you want to record a program select it and the Program Information screen appears When there is empty space in Now Playing the TiVo service may record a TiVo Suggestions for you Suggestions are marked with a TiVo icon The recorder never deletes your programs in Now Playing in order to make room for a suggestion Ins...

Страница 53: ...ght a category for example Movies to narrow the list of programs then press SELECT 2 Press the UP and DOWN arrows to select the date you want to see then press RIGHT arrow to move the highlight to the time column 3 Press the UP and DOWN arrows to select a time 4 Press SELECT to bring up the list of programs without leaving the time selector or press RIGHT arrow to bring up the list of programs and...

Страница 54: ...lect the date you want to browse then press RIGHT arrow to move the highlight to the channel column 3 Press the UP and DOWN arrows to select a channel You can also use the numbers on the remote to type in a channel then press ENTER JUMP 4 Press SELECT to bring up the list of programs without leaving the channel selector or press RIGHT arrow to bring up the list of programs and move to the list at ...

Страница 55: ...or several times a week for example Every M F or Every Day Then press RIGHT arrow 3 Choose a channel using the UP and DOWN arrows or by entering a number with the remote then pressing ENTER Press RIGHT arrow 4 Set the hour minute and am pm for the start and stop time using the UP DOWN arrows to change the current selection Press RIGHT arrow to move to the next step LEFT arrow to move back 5 Schedu...

Страница 56: ... the first has highest priority and so on To change the priority order 1 Use the UP DOWN arrows to highlight one of your repeating recordings 2 Press RIGHT arrow to highlight the arrows to the right of the title 3 Use the UP DOWN arrows to move the selected title up or down in the list Priorities and Resolving Conflicts If a conflict occurs when you re setting up a new repeating recording you ll b...

Страница 57: ...s off Selecting a title will take you to a screen that tells you how and when the program was deleted Were not recorded To find programs that were not recorded press the UP arrow or CHAN UP You will find these programs listed above the point where the highlight bar starts off Selecting a title will take you to a screen that tells why it was not recorded Will not be recorded To find programs that w...

Страница 58: ...5 CHAPTER TiVo Messages 52 My Preferences 53 Recorder Phone Setup 62 System Information 66 Troubleshooting 67 Restart or Reset System 68 Standby 69 ...

Страница 59: ...ption NEW TiVo Messages Setup To read the messages 1 Go to TiVo Central then select NEW TiVo Messages Setup 2 Select Read NEW TiVo Messages A list of all of your messages appears Messages you have already read are check marked 3 Use the UP DOWN arrows to highlight a message then press SELECT to read it CHAN UP DOWN lets you page through a message if it doesn t fit on the screen TiVo Central Messag...

Страница 60: ...addition when Parental Controls are on you must enter a password to delete a program that violates a Parental Control The padlock icon shows the current state of Parental Controls Off No password or controls set Padlock appears unlocked and dark On Password and controls set Padlock appears locked and bright Temporarily off Controls set but password was entered to temporarily turn off Padlock appea...

Страница 61: ...turned off any program or channel can be viewed but the correct password is still required to change Parental Controls settings To re enable Parental Controls On the Parental Controls screen select Re enable Parental Controls or Put the recorder in Standby then take it out of Standby To do this press the POWER or STANDBY button on the front of your recorder or select Messages Setup then Standby an...

Страница 62: ...a rating system for TV content that allows you to set limits for specific types of content that may be objectionable such as sexual content or violence To set Rating Limits for TV and Movies 1 From Parental Controls select Rating Settings then enter the password and press SELECT 2 Select the kind of limit you want to change TV or Movies 3 The next screen contains a box listing all potential rating...

Страница 63: ...locked ratings in red are locked Ratings in gray do not apply to the category For example a TV Y program would not have V Violence content so there is nothing to block Use the UP and DOWN arrows to adjust which ratings are locked or unlocked The display to the right of the box will change to tell you exactly what ratings level you are allowing Your changes are saved automatically To return to the ...

Страница 64: ...the program contains one or more of the following moderate violence V some sexual situations S infrequent coarse language L or some suggestive dialogue D TV Y7 Directed to older children This program is designed for children age 7 and above Themes and elements in this program may include mild fantasy or comedic violence or may frighten children under the age of 7 Programs where fantasy violence th...

Страница 65: ...re done press RIGHT or LEFT to return to Parental Controls Your changes are saved automatically To change the Password To change the password for Parental Controls Parental Controls must be on 1 Select Change Password on the Parental Controls screen 2 Enter a new password 3 Re enter the new password To turn off Parental Controls 1 Select Turn off Parental Controls 2 Enter the password and press SE...

Страница 66: ...ibe to and to reflect your viewing preferences for example if you never watch a channel and don t plan to set up any recordings on it or let the TiVo service search for programs on it you can de select it here Favorites The Favorites list is for channels you watch frequently Include only a few channels in this list so that you can quickly look at what s coming up on them To set up a custom channel...

Страница 67: ...ave a secondary audio program SAP recorded when one is available Secondary audio programs are generally audio broadcasts in a language other than English If you choose to record SAP and there is a secondary audio program it will be recorded The SAP may be in Spanish French Japanese or some other language Video Recording Quality You can increase the time available for video recording on your record...

Страница 68: ...s may be recorded onto available space Programs you have recorded or scheduled to record will never be deleted to make room for suggestions Also if space is needed to save programs you have scheduled to record suggestions are the first things to be deleted For more information on TiVo Suggestions see page 45 RF Video If you use an RF coaxial cable as the input to your recorder you may see static o...

Страница 69: ...es depending on the video source to your recorder Use this selection if you change the type of control cable IR or Serial you use to change channels on your cable or satellite box or if your cable or satellite box is replaced by another make or model Phone Connection The recorder makes a brief daily phone call to get updates to the TiVo service program information for the TiVo Live Guide Search by...

Страница 70: ...s You can watch live TV set up recordings and search for programs while the call is in progress Change Dialing Options You can change the following settings if you make a mistake while entering a change use the BACK button to backspace Set Dial In Number Use this to change the number the recorder uses to make test calls and daily calls To change it 1 Select Set Dial In Number The Area Code screen ...

Страница 71: ...efix Use this option if the recorder must use a prefix to reach an outside line for example the recorder may need to dial 9 before it dials out Use the number keys on the remote control to enter the prefix Press the PAUSE button after you have entered the prefix This will insert a comma which will create a two second pause after the prefix is dialed Set Call Waiting Prefix If you have call waiting...

Страница 72: ... calls you may have a low voltage phone system that the recorder cannot detect In this case it s best to have Phone Avail Detection off Set Dial Tone Detection This setting is on by default If you leave it on the recorder will check for a dial tone before it starts dialing However if you have a non standard dial tone or a stuttering dial tone as some voice messaging systems have the recorder will ...

Страница 73: ...rder including its Service Number manufacturer model number software version used storage capacity and information about recent service calls You ll need some of this information if you call Customer Support You can use the CHAN UP DOWN button to see the rest of the information on the screen TiVo Central Messages Setup System Information ...

Страница 74: ... see all of the text on the screen Channel Troubleshooting This screen provides tips to help you troubleshoot channel changing problems if you are using a satellite or cable box The tips at the top of the screen are for cable or satellite boxes that attach to the recorder through a serial connection You may have to use CHAN UP DOWN to see the second set of tips which deal with cable or satellite b...

Страница 75: ...gs and Suggestions Removes all Thumbs Up and Thumbs Down ratings and deletes the list of TiVo Suggestions under Pick Programs to Record It does not delete TiVo Suggestions that have been recorded and are in the Now Playing List Clear Program Data and To Do List Clears all program information cancels all Season Pass recordings and everything in the To Do List and removes all Thumbs Up and Thumbs Do...

Страница 76: ...d to record will still be recorded If a program is being recorded the red light will turn on The recorder will still make a daily phone call If the recorder is making a phone call the yellow light will turn on If you temporarily turned off Parental Controls Standby mode re enables them See page 53 for more on Parental Controls The recorder will continue to save a portion of live TV up to 30 minute...

Страница 77: ...70 C h a p t e r 5 M e s s a g e s S e t u p ...

Страница 78: ...6 CHAPTER Customer Support 72 Troubleshooting 73 ...

Страница 79: ... 90 Questions About the TiVo Service 93 2 Use online support Go to the Customer Support section of www tivo com support You ll find online customer support on a number of topics including setting up IR control and troubleshooting your phone connection 3 Use the troubleshooting screens on your recorder On your recorder go to TiVo Central then Messages Setup then Troubleshooting You will find troubl...

Страница 80: ...thout your prior consent Without your consent the TiVo service has no way of knowing what shows you as an individual or household have watched recorded or rated with Thumbs Up or Thumbs Down Do I need to keep the phone connected all the time Unless it is an inconvenience we recommend that you leave the phone line connected The TiVo service will not interfere with your other needs for the phone lin...

Страница 81: ... tone turn off Dial Tone Detection Select Set Dial Tone Detection then select Off If you dial a prefix for outside lines be sure it is entered on the Phone Dialing Options screen To enter or change a prefix select Set Dial Prefix then follow instructions on the screen For example if you must dial 9 to reach an outside line select Set Dial Prefix then press 9 then PAUSE This enters a 9 followed by ...

Страница 82: ...phone call To do this pick up the phone then hang it up Wait several seconds Then when you pick it up again there should be a dial tone Repeat this process if necessary What if my phone line is busy when the recorder tries to make a daily call The recorder will continue to attempt to call several times a day until it is successful You can check the status of the phone calls on the Phone Connection...

Страница 83: ...sure that you are using the TiVo remote and that you hold it so that the TiVo button points toward the recorder Press any button on the remote Does the red light above the TiVo button flash If not make sure that the batteries are positioned correctly in the remote If they are try a new set of batteries If the red light does flash does the green light on the front of the recorder change to yellow w...

Страница 84: ...e box from the wall then plug it back in If you use a satellite receiver with an IR Control cable Make sure the satellite receiver is turned on Refer to the Start Here booklet to verify that the IR Control cable is positioned correctly Press the TiVo button to go to TiVo Central then select Messages Setup then Cable Satellite Box then Control Cable Setup Verify the IR code you chose during Guided ...

Страница 85: ...are on Follow these steps to restore the video Try changing channels If the blue screen appears on just a few channels you may be tuned to a channel to which you do not subscribe or you may be experiencing a weak signal on a channel to which you do subscribe If you do not subscribe to the channel you should take it off the Channels You Receive list For more information see page 59 If you do subscr...

Страница 86: ... back in The cables you are using to connect your recorder to your TV or other equipment may be damaged or defective Try exchanging the cables connected to the recorder with other cables that you know are working properly I can t go to one of my channels You may be using a channel list that does not include the channel you want Use the numbers on the remote control to enter the channel number then...

Страница 87: ...u may need to check all of the available selections to find the right one since cable providers often change their lineups For complete instructions on Guided Setup see Chapter 1 of this guide If you have not changed your cable or satellite provider go to Messages Setup then My Preferences then Customize Channels then Channel Lineups Look at your cable or satellite bill or make your best guess at ...

Страница 88: ...on page 82 If category filtering of the TiVo Live Guide is turned on but no upcoming programs in the next six hours match both your filter and your Favorite Channels list no programs will appear in the TiVo Live Guide To view programs in the TiVo Live Guide again use the TiVo Live Guide s Guide Options to turn off filtering See page 27 I can t find my program in the TiVo Live Guide even though I k...

Страница 89: ...han 36 hours ago your recorder may be having trouble calling the TiVo service Select Make Test Call to test the current phone settings If the test call does not succeed see the troubleshooting chapter in the Installation Guide for phone troubleshooting Once you have made a successful test call start a daily call by selecting Make Daily Call Now If your daily call is successful new program informat...

Страница 90: ... then will start again If your recorder lost power while it was indexing program information you can get it to start indexing again by plugging it in and then starting a call to the TiVo service To start a call to the TiVo service go to TiVo Central then select Messages Setup then Recorder Phone Setup then Phone Connection then Make Daily Call Now What happens if a sports event I have scheduled to...

Страница 91: ...channel on which the program will air you can create a manual recording to record it You can create manual recordings by going to TiVo Central then selecting Pick Programs to Record then Record by Time or Channel then Manually Record Time Channel See page 48 for details How do I set the clock so that my shows are recorded on time If you are missing the beginning or end of a show it usually means t...

Страница 92: ...on under TiVo Central then Pick Programs to Record then Record Time Channel Why wasn t my program recorded Check Recording History for an explanation of why the program did not record Recording History is the first selection in the To Do List from TiVo Central select Pick Programs to Record then To Do List then View Recording History Here are some reasons why a program may not be available in Now ...

Страница 93: ... preferred programs by using the Season Pass Manager to change priorities See page 49 If you encounter a conflict for a single episode use View upcoming episodes to see if the program or episode you want will air at a different time You can sometimes resolve recording conflicts by changing the Stop Time or Start Time Recording Options See page 35 for more about Recording Options For example if you...

Страница 94: ...you currently have on your recorder but also how much space will be needed in the future to record all of the programs you have scheduled If your recorder will be full at some point in the future the TiVo service informs you and suggests options such as allowing some programs to be deleted early that will allow you to schedule additional recordings With the TiVo service you always have the final s...

Страница 95: ... deleted earlier than planned By default all programs are kept until space is needed After that programs you have not set to save longer may be deleted to make room for other recordings you request The TiVo service includes smart scheduling features that keep track of when programs become available to be deleted and of how much free space will be available at any given time in the future If space ...

Страница 96: ...u can put your recorder in Standby mode by going to TiVo Central and selecting Messages Setup then Standby To return to normal mode from Standby press either the TiVo button the or LIVE TV button On some remotes there is a POWER button that puts the recorder in Standby mode and takes it back out I disabled Parental Controls but I still can t tune to the channel I want If your cable or satellite bo...

Страница 97: ... Welcome screen and the system will restart within about 45 seconds My recorder was working but now the picture does not move Try restarting your recorder From TiVo Central select Messages Setup then Restart or Reset System then Restart the Recorder On the Restart the Recorder screen press the THUMBS DOWN button three times then press ENTER You will see the Welcome screen and the system will resta...

Страница 98: ...stallation Guide I can t select an alternate audio track Secondary audio programs SAP are not available for all programs If you set the SAP as the default audio programs that have SAP will use it Only one audio track is saved with recorded programs If SAP is the default audio and a program you are recording has an SAP the SAP will be the recorded program s only audio You can set the default audio ...

Страница 99: ...nate language To turn off the SAP reselect the main audio program on the Television Audio screen from TiVo Central select Messages Setup then My Preferences then Audio Options then Television Audio My audio system is set up to play in stereo but it is only playing mono Make sure that Main Audio Program stereo is selected on the Television Audio screen from TiVo Central select Messages Setup then M...

Страница 100: ...es power temporarily Everything is saved including your Now Playing programs regardless of the length of time the recorder is without power The only thing you will miss is a recording that was scheduled to occur during the time the power was out Will the TiVo service collect information about my viewing habits TiVo has designed its system and instituted policies to ensure that TiVo is unable to ac...

Страница 101: ...ation from the TiVo service delivered to my recorder The recorder automatically makes a daily phone call to the TiVo service This call downloads program information and other data Information is also occasionally delivered by a special TiVo program that is broadcast late at night and recorded when it does not conflict with any of your previously scheduled recordings ...

Страница 102: ...7 CHAPTER TiVo Privacy Policy 97 Digital Video Recorder TiVo Service Agreement 103 ...

Страница 103: ...ifiable Viewing Information from your DVR without your prior consent Absent your consent the TiVo service has no way of knowing what shows you as an individual or household have watched recorded or rated with Thumbs Up or Thumbs Down TiVo does collect Anonymous Viewing Information that is information about viewing choices made while using your DVR but that does not identify you as an individual or...

Страница 104: ...ormation 1 1 Account Information means information about your TiVo service account including your Contact Information defined below and other information linked to your Contact Information such as the model and Service Number of your DVR your zip code software version used your TV programming source cable satellite or an antenna the type of cable hook up digital or analog and level of service basi...

Страница 105: ...n Logs contain your DVR s Service Number and are thus associated with your Account Information You may request that TiVo block the collection of Diagnostic Information Logs from your DVR as described in Section 4 1 1 5 Commerce Information means personally identifiable information that enables a commerce partner to fulfill your request to participate in a promotion or transaction From time to time...

Страница 106: ...se Anonymous Viewing Information to develop inferences that people who watch show X also watch show Y We also use Anonymous Viewing Information to help with the investigation of technical issues with our systems 3 Disclosure of Subscriber Information 3 1 Generally We disclose aggregated Account Information and aggregated Anonymous Viewing Information and any reports or analyses derived therefrom t...

Страница 107: ...sure that your Subscriber Information will not be disclosed to third parties For example we may be legally obligated to disclose Subscriber Information to the government or third parties under certain circumstances or third parties may circumvent our security measures to unlawfully intercept or access your Subscriber Information 4 Your Choices Regarding Subscriber Information 4 1 Limits on TiVo s ...

Страница 108: ...te However if you register for TiVo service on the Web or log in to your account preferences page when available to make changes to your account or request services this Privacy Policy will apply to the Subscriber Information you provide to us in those instances 7 Security of Subscriber Information When you contact us by email or phone regarding your account we ask you for certain Account Informat...

Страница 109: ...t as set forth by this Privacy Policy technical mistakes are possible If such a mistake takes place we will take commercially reasonable steps to correct it 8 3 Contact TiVo Our intention is to be diligent in protecting your privacy by strictly following our Privacy Policy If you would like to make suggestions or find out more about our privacy practices please call us at 1 877 367 8486 or send us...

Страница 110: ...ovider and adjusts recording times so you don t have to worry about the details d TiVo Suggestions TiVo can be programmed to suggest and auto record programs that may match your interests and e Parental Controls Lock channels or set ratings limits based on content Collectively these features are referred to as the Basic TiVo Service The TiVo Service means the Basic TiVo Service and any additional ...

Страница 111: ...yright laws or comparable provisions of foreign laws You agree that TiVo will have no liability to you or anyone else who uses your account with regard to any Third Party Content Subscribing to and Using the TiVo Service 6 Eligible Subscribers You must be at least 18 years of age to assume the responsibilities of this Agreement Minors may use the TiVo Service only if one of their parents or legal ...

Страница 112: ...reement you may not transfer the TiVo Service By using the TiVo Service you agree to receive all software updates and upgrades that TiVo sends to your TiVo DVR If your TiVo DVR accesses the TiVo Service regardless of your payment or subscription status you acknowledge and agree that you are a user of the TiVo Service and are bound by the terms of this Agreement 11 Advertising and Promotions The Ti...

Страница 113: ...s Agreement TiVo retains title to and ownership of all the TiVo software and certain intellectual property rights in the TiVo DVR TiVo also retains ownership of all TiVo copyrights and trademarks In the case of third party software delivered by TiVo to the TiVo DVR the applicable third party retains title to and ownership of its software copyrights and trademarks Any attempt to disassemble decompi...

Страница 114: ... LOST PROFITS USE OF SUBSCRIBER INFORMATION LOSS OF DATA BUSINESS INTERRUPTION OR OTHER INDIRECT CONSEQUENTIAL SPECIAL OR INCIDENTAL DAMAGES OF ANY NATURE ARISING FROM OR RELATING TO YOUR USE OF THE TIVO SERVICE OR USE OF THE TIVO SERVICE THROUGH YOUR ACCOUNT BY ANYONE ELSE EVEN IF TIVO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO CASE WILL TIVO S TOTAL CUMULATIVE LIABILITY TO YOU AND...

Страница 115: ...f the TiVo Service and supersedes any prior or contemporaneous written or oral statements by TiVo or its representatives or resellers TiVo s failure to enforce any of the terms of this Agreement shall not constitute a waiver or relinquishment of TiVo s right to do so at any time Sections 7 Subscription Fees 8 Telephone Access and Possible Charges 9 Payment Authorization 10 Using the TiVo Service 1...

Страница 116: ...APPENDIX A Linux Source Notice GNU General Public License ...

Страница 117: ...are is free for all its users This General Public License applies to most of the Free Software Foundation s software and to any other program whose authors commit to using it Some other Free Software Foundation software is covered by the GNU Library General Public License instead You can apply it to your programs too When we speak of free software we are referring to freedom not price Our General ...

Страница 118: ...ogram or any derivative work under copyright law that is to say a work containing the Program or a portion of it either verbatim or with modifications and or translated into another language Hereinafter translation is included without limitation in the term modification Each licensee is addressed as you Activities other than copying distribution and modification are not covered by this License the...

Страница 119: ...ogram on a volume of a storage or distribution medium does not bring the other work under the scope of this License 3 You may copy and distribute the Program or a work based on it under Section 2 in object code or executable form under the terms of Sections 1 and 2 above provided that you also do one of the following a Accompany it with the complete corresponding machine readable source code which...

Страница 120: ...on not limited to patent issues conditions are imposed on you whether by court order agreement or otherwise that contradict the conditions of this License they do not excuse you from the conditions of this License If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations then as a consequence you may not distribute the Program ...

Страница 121: ...r implied including but not limited to the implied warranties of merchantability and fitness for a particular purpose The entire risk as to the quality and performance of the program is with you Should the program prove defective you assume the cost of all necessary servicing repair or correction 12 In no event unless required by applicable law or agreed to in writing will any copyright holder or ...

Страница 122: ...tribute it under certain conditions type show c for details The hypothetical commands show w and show c should show the appropriate parts of the General Public License Of course the commands you use may be called something other than show w and show c they could even be mouse clicks or menu items whatever suits your program You should also get your employer if you work as a programmer or your scho...

Страница 123: ...A p p e n d i x A 116 ...

Страница 124: ......

Страница 125: ...ou Receive Customize Channels and 59 Guided Setup and 6 conflicts priorities and 49 questions about 86 Customer Support 72 Customize Channels See channels D daily call description 62 making 63 troubleshooting 73 75 dial prefix setting 64 dial tone detection setting 65 dial in number changing 63 Guided Setup and 4 dialing options 63 65 Director WishList See WishList F Favorite Channels Customize Ch...

Страница 126: ...option 54 PAUSE button 24 Phone Avail Detection 65 phone calls troubleshooting 73 75 Phone Connection See Recorder Phone Setup Pick Programs to Record See also Record by Time or Channel See also Search By Title See also Season Pass Manager See also TiVo Suggestions See also To Do List See also WishList troubleshooting 82 85 PLAY button 24 program guide 77 Program Information screen definition of v...

Страница 127: ...ons Title WishList See WishList TiVo Live Guide 26 customizing 27 displaying 26 Guide Options and 27 navigating 26 recording and 26 TiVo Messages 52 TiVo Service activating 2 questions about 93 TiVo Suggestions 45 resetting 68 turning off automatic recording of 61 TiVolution Magazine 16 To Do List 50 Tone Pulse 65 Trick Play 24 Troubleshooting screens channels 67 Parental Controls 67 phone 67 V VC...

Страница 128: ...r Digital Video Recorder Online Customer Support Check the TiVo website at www tivo com support It contains Online Customer Support on a number of topics including hookup and setup You ll also find the latest information about TiVo there including Service Updates the TiVo Service Agreement and the TiVo Privacy Policy Contact Customer Support If you haven t found an answer in the Troubleshooting ch...

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